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Tunbridge Wells, TN1
3.9/5, 13 Reviews
77% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"They SOLD my house in two..."
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5 Star Review
By : 'Anthony'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Sep 13, 2011
People found this helpful8
They SOLD my house in two weeks from more money than other agents quoted! Giles the manager was brilliant, I would use them again without thinking!!! Would recommend them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Wards
20 High Street, Tunbridge Wells, Kent
TN1 1UX
01892 542767
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Wards Branches (View All 44)
Arun Estates / Ward and ...
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1 Star Review
Jack
By : 'clive'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TN9
Sep 1, 2017
People found this helpful7
Arun Estates / Ward and Partners Instructed 23/1/2017 Completed 10/7/2017 This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the same mistake. (I'm... Read Full Review
Comments (2)
Arun Estates / Ward and Partners
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clive said about Wards
Services : Sales( As a Vendor )Date: 1st Sep 2017
Arun Estates / Ward and Partners
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the same mistake. (I'm not the only one recently!!) I only chose them because of Jack at the Tonbridge Branch .... I won't name anyone else because the rest is negative and I wouldn't want to damage peoples careers.
I handed over my keys for the floorplans and photographs to be done whilst on holiday for a week and despite e-mailing and leaving phone messages Wards didn't reply for 4 days, excuses and apologies were made and I was emailed the photographs for approval. The composition wasn't good and I rejected them, I was told they'd be re-done. At this point I decided I'd made a mistake with Wards and said I'd wait till I got home and chose another agent. They persuaded me to continue with them as they'd already printed my brochure (what?) and to allow them 2 weeks to show what they could do. The Branch Manager assured me I could deal with him directly as I'd lost all faith in the ‘agent' I'd been dealing with initially. (this agent was also the ‘photograher').
On receiving the brochure to market my property, there were no floor plans and obviously the photographs were the rejected ones. I complained again but was told I wasn't on their ‘professional package so didn't get professional photography...this is the first time I'd even been made aware there was a professional package and presumably an unprofessional package? I was informed by the branch manager that the quality of the photos wasn't the agents fault but down to the camera they had to use?! Honestly ... I have the emails! Just a ridiculous excuse. Don't be fooled by their glossy brochure promising professional photography and floorplans.
They told me they had viewings booked in so reluctantly I stayed with them and received an offer who couldn't yet proceed ...a hoax I now feel at 5K over the minimum asking price, ....this lady never came back? I just wanted to sell my house! To their credit they did get 17 viewings although over 2 months and I accepted one, less than the first alleged offer yet according to my ward and Partners personal online area there was another exact offer made, but I wasn't even informed ... Im under the impression they are legally bound to inform me of an offer?? I was told the offer id accepted was made by a no chain first time buyer (not true) During this time the staff at the branch had all changed, new Manager, reception staff ... I found myself phoning and explaining you're selling my house for me, no-one knew me! Who was this other buyer that I wasn't informed of?
I received a letter from their sales progressor introducing herself and despite emailing and caller her I had no reply's. I was told she had a family issue which I completely understand but no-one else in this very large company dealt with my questions. I received all my information from my purchase progressor at Freeman Foreman - nothing from the people I was paying!
Towards the exchange I found out the Branch Manager had changed again (that's 3 now) and only heard from Wards when I told my solicitor I was pulling out due to the process dragging on a further 7 weeks than I'd been led to believe.
I'm angry that I legally hadto pay this company over 4K for doing very little. They are not interested in getting you the best price ... just any price, and once you've agreed they move on to bigger fish.
I'm sure they will write some blurb the same as they do on the other negative reviews here saying they're sorry and they've fixed the problems at Tunbridge Wells, etc but I'm still left paying for a shoddy service from start to finish. And why the massive turnover of staff? Are all the staff bad, or is it the company at fault? You be the judge!
Yes they sold my house, or was that Right Move? I firmly believe it was worth more, I would not recommend them and will never use them again. The new lady at the Tunbridge Wells branch said she'd been put in place to make changes to this branch, I offered to make an appointment to tell her the problems I'd experienced on my day off ... she wasn't available. The last time I saw her to hand her keys she said if I still wanted to, I could tell her the problems. These are now past events and ALL of the staff have changed so it's easy for Ward and Partners to dismiss and make excuses.... They'll still take my money though! And I'm still disgusted with the ‘service ‘ offered and I'm paying over 4 grand for it .... I wont make this mistake again.
Buyer beware!!
Goodluck☺
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By : Observer
Sep 2, 2017It's well known within the industry that they are struggling to keep staff. No one wants to work there anymore and they are struggling to list properties now. You got a lucky escape as it's got worse ...
I have been very impressed ...
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5 Star Review
Clare
By : 'Robert'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN1
May 25, 2014
People found this helpful0
I have been very impressed and pleased with Clare Sheffield's services in helping me to rent out my flat in Tunbridge Wells. She has a very good understanding of the market, is refreshingly very efficient and as good as her word, and found me a suitable tenant very quickly. As a new landlord,... Read Full Review
Comments (0)I have been very impressed and pleased with Clare Sheffield's services in helping me to rent out my flat in Tunbridge Wells. She has a very good understanding of the market, is refreshingly very efficient and as good as her word, and found me a suitable tenant very quickly.
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Robert Graham said about Wards
Services : Letting( As a Owner )Date: 25th May 2014
I have been very impressed and pleased with Clare Sheffield's services in helping me to rent out my flat in Tunbridge Wells. She has a very good understanding of the market, is refreshingly very efficient and as good as her word, and found me a suitable tenant very quickly.
As a new landlord, she guided me through the whole process.
You can find honest people, you can find efficient people, and you can find knowledgeable people; but to find them all in one person is rare, and Clare Sheffield has convinced me she is such a person.
Delighted NOT disgusted of Tunbridge Wells!
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Having had a rather poor ...
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5 Star Review
Clare
By : 'Linda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN2
Nov 21, 2013
People found this helpful0
Having had a rather poor experience with a letting agent in the past I was rather reluctant to use an agent again however I needed to rent out my mother's flat very quickly and was so pleased to have had a totally different experience with Clare at Ward and Partners. She was friendly as well as... Read Full Review
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Linda said about Wards
Services : Letting( As a Owner )Date: 21st Nov 2013
Having had a rather poor experience with a letting agent in the past I was rather reluctant to use an agent again however I needed to rent out my mother's flat very quickly and was so pleased to have had a totally different experience with Clare at Ward and Partners. She was friendly as well as being very professional and most importantly always returned my calls. She quickly found a convenient time to visit and introduce herself to my current tenant to reassure her that she would always accompany any viewings, my tenant also remarked on her professional yet friendly manner. This made the whole process far less stressful than I had imagined. Thank you Clare for finding my new tenants so quickly and for arranging the letting so efficiently.
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Although I have cited only 2 ...
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5 Star Review
Jennifer
Ben
By : 'M'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TN1
Nov 21, 2013
People found this helpful0
Although I have cited only 2 members of staff above, the other two members, Giles and Jules, equally fall into this bracket of excellent If a member of staff was away, the others all knew the status and ably followed up. All were very helpful and very pleasant to work with. All were professional... Read Full Review
Comments (0)Although I have cited only 2 members of staff above, the other two members, Giles and Jules, equally fall into this bracket of excellent
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M Mills said about Wards
Services : Sales( As a Buyer )Date: 21st Nov 2013
Although I have cited only 2 members of staff above, the other two members, Giles and Jules, equally fall into this bracket of excellent
If a member of staff was away, the others all knew the status and ably followed up. All were very helpful and very pleasant to work with. All were professional in their outlook and the way they did business. In addition, all were cheerful in disposition which made for easy contact. In short they made the whole process really quite smooth.
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Clare is fantastic to work ...
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5 Star Review
Clare
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN2
Nov 13, 2013
People found this helpful0
Clare is fantastic to work with. Its the first time I have worked with her and I am very impressed indeed. She has been extremely efficient and gone the extra mile both in finding tenants and all the various things involved in getting the tenants up and running. Because of this I feel that Wards ... Read Full Review
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Mrs Leck said about Wards
Services : Letting( As a Owner )Date: 13th Nov 2013
Clare is fantastic to work with. Its the first time I have worked with her and I am very impressed indeed. She has been extremely efficient and gone the extra mile both in finding tenants and all the various things involved in getting the tenants up and running. Because of this I feel that Wards have my best interests at heart as well as ensuring my tenants are well looked after too. I can recommend both Clare and Wards highly in every aspect. Thanks for all your hard work :)
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By : Clare Sheffield
Nov 14, 2013Dear Mrs Leck, Thank you for your kind comments. I look forward to the ongoing management of your proeprty. Kind Regards Clare...
Very professional service, ...
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5 Star Review
Clare
By : 'Caroline'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN4
Sep 13, 2013
People found this helpful0
Very professional service, quick to respond to all questions. offered advice and support. Gave contacts for good trades people. Property was let before the work was finished so we had no turn around time due to the effective marketing strategy that was suggested by Clare. Communication has been... Read Full Review
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Caroline said about Wards
Services : Letting( As a Owner )Date: 13th Sep 2013
Very professional service, quick to respond to all questions. offered advice and support. Gave contacts for good trades people. Property was let before the work was finished so we had no turn around time due to the effective marketing strategy that was suggested by Clare. Communication has been excellent and we are very pleased with the service we received. As a first time land lord I have been looked after very well.
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By : Clare Sheffield
Sep 18, 2013Thank you for taking the time to leave a review. I look forward to continuing our relationship through the management of the...
I have to say that I am ...
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5 Star Review
By : 'Mrs.M'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TN2
Jul 4, 2013
People found this helpful1
I have to say that I am really really happy with Ward and I wished that I had chosen them as my agent for selling my property. I bought from them and had used a different agent to sell and I could compare them straight away. Ward was proactive, checking up on their client's behalf while my agent... Read Full Review
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Mrs.M said about Wards
Services : Sales( As a Buyer )Date: 4th Jul 2013
I have to say that I am really really happy with Ward and I wished that I had chosen them as my agent for selling my property. I bought from them and had used a different agent to sell and I could compare them straight away. Ward was proactive, checking up on their client's behalf while my agent wasn't doing anything! They would even call up my agent to get my property sale going(because we were in a chain) and all the things that I wished my agent would do to my buyer! Whenever I leave them a message, they would call me back within few hours at the LATEST! They are very professional, checking with me and the vendor. It was an absolute pleasure working with them and I would recommend them highly to anyone who wants to actually sell their house. I would definitely go with them next time I sell. They made the other agents look lazy! I can't praise them enough but i shall stop here!
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By : Garen Taylor
Oct 1, 2013Dear Mrs M Thank you for taking some time to comment on the service recieved from our Tunbridge Wells office. I am extremely pleased the process was proactive from start to finish and that we...
Having previously marketed my ...
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4 Star Review
By : 'Danny'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TN2
Jul 3, 2013
People found this helpful1
Having previously marketed my house with another agent with no success, I was pleasantly surprised that with Ward and Partners a lot of interest was generated and a good offer followed relatively quickly. The whole process went smoothly and I found that having a dedicated sales progression person... Read Full Review
Comments (0)Having previously marketed my house with another agent with no success, I was pleasantly surprised that with Ward and Partners a lot of interest was generated and a good offer followed relatively quickly. The whole process went smoothly and I found that having a dedicated sales progression person at the branch saved me a lot of time chasing solicitors and such.
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Danny said about Wards
Services : Sales( As a Vendor )Date: 3rd Jul 2013
Having previously marketed my house with another agent with no success, I was pleasantly surprised that with Ward and Partners a lot of interest was generated and a good offer followed relatively quickly. The whole process went smoothly and I found that having a dedicated sales progression person at the branch saved me a lot of time chasing solicitors and such.
It seems that they run a slick operation at the Tunbridge Wells branch and I would definitely use them again in future.
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Steve advised on how best to ...
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4 Star Review
Steve
By : 'JHF,'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TN4
Jun 30, 2013
People found this helpful1
Steve advised on how best to sell a property in great need of modernisation and recommended selling it by tender. This proved to be very successful as there were over 20 viewings and 12 offers were made. After our initial meeting in Tunbridge Wells, the whole process was undertaken from Somerset... Read Full Review
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JHF, Taunton said about Wards
Services : Sales( As a Vendor )Date: 30th Jun 2013
Steve advised on how best to sell a property in great need of modernisation and recommended selling it by tender. This proved to be very successful as there were over 20 viewings and 12 offers were made. After our initial meeting in Tunbridge Wells, the whole process was undertaken from Somerset and everything ran smoothly. Louise was very efficient and liaised with both myself and the solicitor.
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Once a buyer had been found ...
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5 Star Review
Louise
By : 'mclaren'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TNUU
Mar 5, 2013
People found this helpful0
Once a buyer had been found Louise kept me fully informed of events during the transaction and having agreed to take meter readings on the final day, did so with no reminder from... Read Full Review
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mclaren law limited said about Wards
Services : Sales( As a Vendor )Date: 5th Mar 2013
Once a buyer had been found Louise kept me fully informed of events during the transaction and having agreed to take meter readings on the final day, did so with no reminder from me.
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I called regarding a property ...
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1 Star Review
By : 'Phil'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Jun 30, 2012
People found this helpful5
I called regarding a property Wards had on there books. I was bombarded with offers of Financial advice and solicitors that they could provide for me, I had told them that I had these issues in place but they didnt seem to take no for an answer. (Very Pushy) I decided to place an offer on a house... Read Full Review
What agent could do to change your mind?
More personal care, they seem too busy for you.
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Phil Byrne said about Wards
Services : Sales( Prospective Vendor/Buyer )Date: 30th Jun 2012
I called regarding a property Wards had on there books. I was bombarded with offers of Financial advice and solicitors that they could provide for me, I had told them that I had these issues in place but they didnt seem to take no for an answer. (Very Pushy) I decided to place an offer on a house they had showed me but found it very difficult to get anybody to call me back. I had to deal with somebody different each time they eventually got in touch with me. Meanwhile I got these annoying send all texts telling me about other propertys. I waited for a response. I hadnt heard from them so called them back. I was told the house had been sold. Wards seem to be too obsessed with making as much money as possible and have forgot to give a dam about there customers
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They SOLD my house in two ...
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5 Star Review
By : 'Anthony'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Sep 13, 2011
People found this helpful8
They SOLD my house in two weeks from more money than other agents quoted! Giles the manager was brilliant, I would use them again without thinking!!! Would recommend... Read Full Review
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Anthony said about Wards
Services : Sales( As a Vendor )Date: 13th Sep 2011
They SOLD my house in two weeks from more money than other agents quoted! Giles the manager was brilliant, I would use them again without thinking!!! Would recommend them.
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Lazy and rude. If you want ...
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1 Star Review
By : 'Unhappy'
Services : Sales( As a Vendor )
Would you recommend ? : No
Mar 11, 2011
People found this helpful4
Lazy and rude. If you want an agent who will help in a chain to move the selling and buying process along, then go somewhere else. Once Wards have a buyer, they will sit back and let everybody else do the work whilst they watch the money come in. Good look with your complaint too - I'm still... Read Full Review
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Unhappy Seller said about Wards
Services : Sales( As a Vendor )Date: 11th Mar 2011
Lazy and rude. If you want an agent who will help in a chain to move the selling and buying process along, then go somewhere else. Once Wards have a buyer, they will sit back and let everybody else do the work whilst they watch the money come in. Good look with your complaint too - I'm still waiting for a response since September 2010!
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By : Terri
May 16, 2011Agree totally with this review. They don't stick to their side of the agreement and let everyone else do the work for them and then charge astronomical fees for doing nothing. Never ever use...
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