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Hucknall Nottingham, Nottingham NG15
3.9/5, 22 Reviews
73% Recommended
0% sales valuation accuracy
80% sales fee satisfaction
No description for branch.
"Unfortunately my experience..."
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1 Star Review
Josh
By : 'Customer12345'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : NG2
Oct 15, 2015
People found this helpful0
Unfortunately my experience of trying to rent a property with Burchell Edwards has been less than perfect. This is for 3 specific reasons, 1. The flat was initially advertised as Unfurnished but we were advised on arriving for a viewing it is actually furnished 2. After putting down a deposit totaling �500 (Mostly fees) and agreeing to let the property we were advised 2 days later that the property did not have a parking space, which is a big problem considering I own a car. This was having confirmed on the viewing a parking space is definitely included with this property and the property being advertised in the way. 3. The �240 part of the fees which i paid to Burchell Edwards has thus far taken 11 days to be returned to my account (despite the management company in London returning the �260 balance instantly). Upon calling to investigate this I had been advised twice that the payment return was in progress however today I have contact the accounts department who advised me
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Hope-this-helps
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0% | 80.00% | £0 | £0 |
Address
Burchell Edwards
64 High Street, Nottingham, Nottinghamshire
NG15 7AX
01159680528
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Burchell Edwards Branches (View All 15)
Charlie ...
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5 Star Review
By : 'Mr'
Services : Mortgages
Would you recommend ? : Yes
Postcode : NG8
Nov 29, 2018
People found this helpful0
Charlie has been brilliant, She gave me helpful advice of the best offers for me, and secured the an excellent deal for me, faster than i expected. Throughout the process, she kept me up to date with the progress of my application. Whenever i call the Hucknall office, the staff answer promptly, and ... Read Full Review
Comments on Agent Fees
good
Comments (0)
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Mr Smithen said about Burchell Edwards
Services : Mortgages( )Date: 29th Nov 2018
Charlie has been brilliant, She gave me helpful advice of the best offers for me, and secured the an excellent deal for me, faster than i expected. Throughout the process, she kept me up to date with the progress of my application. Whenever i call the Hucknall office, the staff answer promptly, and are very helpful and polite. I would highly recommend Charlies services and advice, and i will always be taking her advice for any future applications
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Amazing ...
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5 Star Review
Chelsea
By : 'Tuhinur'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NG5
May 14, 2018
People found this helpful1
Chelsea at Burchell Edwards was amazing finding me tenants she keepet me informed with all the viewing giving me updates on the... Read Full Review
Comments on Agent Fees
Found tenants under 2 weeks fantastic job Chelsea keep it up
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Tuhinur said about Burchell Edwards
Services : Letting( As a Owner )Date: 14th May 2018
Chelsea at Burchell Edwards was amazing finding me tenants she keepet me informed with all the viewing giving me updates on the viewing.
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Landlords, choose another ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NG15
Apr 26, 2018
People found this helpful1
Not impressed with this agent at all. Most of the time you will not deal with the Huchnall branch you will deal with this finance department based in Burton-on-trent so no point in picking a local agent. It also means that you will deal with many different people, many of whom have never visited... Read Full Review
Comments on Agent Fees
Unexpected and unexplained fees a regular occurrence.
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Landlord said about Burchell Edwards
Services : Letting( As a Owner )Date: 26th Apr 2018
Not impressed with this agent at all. Most of the time you will not deal with the Huchnall branch you will deal with this finance department based in Burton-on-trent so no point in picking a local agent. It also means that you will deal with many different people, many of whom have never visited the property. In the last 6 months I have been in email contact with about 6 different people which has obvious problems. It is very clear that their main priority is profit over customer service as I have had several issues I have had to deal with, most of which have been managed badly. Most recently I have been charged for an Income & Expenditure Statement, something I have not requested. Random unexpected charges appear to be normal for this company.
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Completely unhelpful company. ...
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1 Star Review
By : 'Looking'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NG15
Jan 10, 2018
People found this helpful1
Completely unhelpful company. Looking to put an offer on a property but they will not tell the seller the offer until I have seen THEIR mortgage advisor first. I have a Mortgage Agreement with my bank, that I have said I can email to them. The person that is paying them to sell their house has no... Read Full Review
Comments (0)Completely unhelpful company. Looking to put an offer on a property but they will not tell the seller the offer until I have seen THEIR mortgage advisor first. I have a Mortgage Agreement with my bank, that I have said I can email to them.
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Looking to buy said about Burchell Edwards
Services : Sales( Prospective Vendor/Buyer )Date: 10th Jan 2018
Completely unhelpful company. Looking to put an offer on a property but they will not tell the seller the offer until I have seen THEIR mortgage advisor first. I have a Mortgage Agreement with my bank, that I have said I can email to them.
The person that is paying them to sell their house has no idea that offers are being refused to be put through.
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Terrible service from poorly ...
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1 Star Review
By : 'Hope-this-helps'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : NG15
Jun 19, 2017
People found this helpful0
Terrible service from poorly trained obnoxious staff. Awful communication between themselves and clients. On the two occasions we asked for advice we were given wrong information which they then covered up. This ended up costing us money. I would avoid this agent at all... Read Full Review
Comments on Agent Fees
Too high for the service offered. They ask for an absurd amount of money for the level of service they actually provide.
Comments (0)Terrible service from poorly trained obnoxious staff. Awful communication between themselves and clients.
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Hope-this-helps said about Burchell Edwards
Services : Letting( As a Tenant )Date: 19th Jun 2017
Terrible service from poorly trained obnoxious staff. Awful communication between themselves and clients.
On the two occasions we asked for advice we were given wrong information which they then covered up. This ended up costing us money. I would avoid this agent at all cost!
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Lack communication with ...
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1 Star Review
By : 'Melissa'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG15
Nov 20, 2016
People found this helpful4
Lack communication with customer, forever chasing up for feedback on viewings, not checking Upto date legal documents. Feel like no care is given by any of staff poor service don't recommend these at all.... Read Full Review
Comments on Agent Fees
Expensive and not good customer service
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Melissa said about Burchell Edwards
Services : Letting( As a Tenant )Date: 20th Nov 2016
Lack communication with customer, forever chasing up for feedback on viewings, not checking Upto date legal documents. Feel like no care is given by any of staff poor service don't recommend these at all. Avoid
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Ryan was brilliant ...
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5 Star Review
Ryan
By : 'Adelle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG15
Sep 13, 2016
People found this helpful0
Ryan was brilliant throughout. He stayed in touch with us all the way through the rental process and wasn't pushy at all. He explained everything to us from the start and everything moved exactly as planned. We love the house and have had no problems at all. Would highly recommend Ryan and Burchell ... Read Full Review
Comments on Agent Fees
I think the fees are fair. I have heard from friends who have rented a property similar who have paid higher fees and have had problems with their agreement which we have not.
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Adelle and Ben said about Burchell Edwards
Services : Letting( As a Tenant )Date: 13th Sep 2016
Ryan was brilliant throughout. He stayed in touch with us all the way through the rental process and wasn't pushy at all. He explained everything to us from the start and everything moved exactly as planned. We love the house and have had no problems at all. Would highly recommend Ryan and Burchell Edwards.
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My experience with Burchell ...
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5 Star Review
Josh
By : 'Julie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG16
Aug 18, 2016
People found this helpful0
My experience with Burchell Edwards was a positive one which I would deffinately reccomend. Joshua was friendly but professional throughout the process. He was very helpful and kept me up to date with every detail. He made everything run smoothly and stress for me, I wouldn't hesitate in renting... Read Full Review
Comments on Agent Fees
Good
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Julie said about Burchell Edwards
Services : Letting( As a Tenant )Date: 18th Aug 2016
My experience with Burchell Edwards was a positive one which I would deffinately reccomend. Joshua was friendly but professional throughout the process. He was very helpful and kept me up to date with every detail. He made everything run smoothly and stress for me, I wouldn't hesitate in renting another property with Burchell Edwards in the future.
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I met Laura at a house we ...
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1 Star Review
By : 'barrie'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NG
May 5, 2016
People found this helpful1
I met Laura at a house we loved and wanted to buy.we have the deposit ready to go. Laura said theses are your options on mortgage of buy to let. She sold us and to good be true sales pitch She told us the following day the property had been sold Infact both the properties had been sold. Hmm... Read Full Review
Comments on Agent Fees
Bad
Comments (0)I met Laura at a house we loved and wanted to buy.we have the deposit ready to go.
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barrie parkin said about Burchell Edwards
Services : Letting( As a Owner )Date: 5th May 2016
I met Laura at a house we loved and wanted to buy.we have the deposit ready to go.
Laura said theses are your options on mortgage of buy to let.
She sold us and to good be true sales pitch
She told us the following day the property had been sold Infact both the properties had been sold.
Hmm none of the properties had been sold on further questioning the Mansfield branch. We made an appointment to see the alleged sold property for this coming Saturday.
We were told no money is taken until an offer of mortgage is on the table, that wasn't true she wants her commission payment before she does any work.though she said she would sort the mortgage out the following day.since she hasn't. She only wants us to call her on her mobile and said she will look for other properties from other companies.
My wife who will be applying for the mortgage was told she was finding it hard to find a lender. Well I'll give her a clue try midshires or mortgage works. wife platinum status credit score
Poor service some untruths told by her may be complain to their financial services authority
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Josh has been an absolute ...
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5 Star Review
Josh
By : 'JoeR'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : NG15
Apr 7, 2016
People found this helpful0
Josh has been an absolute pleasure to deal with as part of this process. Articulate, professional, responsive and a genuine credit to your firm, much MUCH better than Haarts! Could not ask for a better... Read Full Review
What agent could do to change your mind?
Good, reasonable
Comments on Agent Fees
Good, reasonable
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JoeR said about Burchell Edwards
Services : Letting( As a Owner )Date: 7th Apr 2016
Josh has been an absolute pleasure to deal with as part of this process. Articulate, professional, responsive and a genuine credit to your firm, much MUCH better than Haarts! Could not ask for a better service
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Thanks for a professional ...
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5 Star Review
Joshua
By : 'Steve'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : NG15
Mar 23, 2016
People found this helpful0
Thanks for a professional service from the valuation through to the new tenants moving in .josh worked hard on all aspects of the process and I will recommend to all my friends and family. Thanks again Steve... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Thanks for a professional service from the valuation through to the new tenants moving in .josh worked hard on all aspects of the process and I will recommend to all my friends and family.
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Steve said about Burchell Edwards
Services : Letting( As a Owner )Date: 23rd Mar 2016
Thanks for a professional service from the valuation through to the new tenants moving in .josh worked hard on all aspects of the process and I will recommend to all my friends and family.
Thanks again Steve .
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A little over priced with ...
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5 Star Review
Joshua
By : 'Nathan'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : NG15
Mar 23, 2016
People found this helpful0
A little over priced with fees but customer service was impeccable and worth it in the end... Would recommend to a... Read Full Review
What agent could do to change your mind?
A little expensive but well worth it for the service and home
Comments on Agent Fees
A little expensive but well worth it for the service and home
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Nathan said about Burchell Edwards
Services : Letting( As a Tenant )Date: 23rd Mar 2016
A little over priced with fees but customer service was impeccable and worth it in the end... Would recommend to a friend
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Josh was a pleasure to work ...
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5 Star Review
Joshua
By : 'Joanne'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : NG5
Feb 29, 2016
People found this helpful0
Josh was a pleasure to work with, he was polite, patient, honest and straight to the point. I would definitely go back to Josh for future rental enquiries as I can be sure to receive excellent... Read Full Review
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Joanne said about Burchell Edwards
Services : Letting( As a Tenant )Date: 29th Feb 2016
Josh was a pleasure to work with, he was polite, patient, honest and straight to the point. I would definitely go back to Josh for future rental enquiries as I can be sure to receive excellent service.
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My experience as a landlord ...
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5 Star Review
Joshua
By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £545
Would you recommend ? : Yes
Postcode : NG8
Feb 4, 2016
People found this helpful3
My experience as a landlord with Burchell Edwards started when I found their leaflet in my mailbox as I had a property available for the rental market. The property had already been on the market for a few weeks and I was planning to have one more agency to help me find a suitable tenant. At... Read Full Review
What agent could do to change your mind?
Their fees might not be the cheapest on the market but, in my case, they were quite flexible to match the previous agent's fees...so far so good
Comments on Agent Fees
Their fees might not be the cheapest on the market but, in my case, they were quite flexible to match the previous agent's fees...so far so good
Comments (0)My experience as a landlord with Burchell Edwards started when I found their leaflet in my mailbox as I had a property available for the rental market.
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Rob said about Burchell Edwards
Services : Letting( As a Owner )Date: 4th Feb 2016
My experience as a landlord with Burchell Edwards started when I found their leaflet in my mailbox as I had a property available for the rental market.
The property had already been on the market for a few weeks and I was planning to have one more agency to help me find a suitable tenant.
At first I was a bit sceptical because the closest Burchell Edwards branch was not that close to my property and, to be honest, I had never heard of them before but after some search on the Internet I could mainly find positive reviews so I decided to try them.
My main contact was Joshua and I had a chance to ask him a few questions and get a better judgement of the agency when he visited my property for a market appraisal.
The positive points that took my attention from the very first time were (in no particular order): absolutely no pressure in offering their services, flexibility in supporting my choice (as I had not chosen yet whether to use them for full management or tenant find service only), clear contract for landlords, prompt reply to any of my questions.
Although it took more than a couple of weeks to find me a good tenant (it was Christmas time and quite dormant for viewings), Burchell Edwards managed to find someone who put an application at the same time she viewed my property.
During the reference check time I had more chances to appreciate Burchell Edwards because their team was supportive to change a clause in the tenancy agreement (not all big estate agencies, from my experience, would change their standard contracts) and I was kept up-to-date almost every day.
And once the property had been let, I also received a copy of the inventory and detailed results of the reference check.
So far my experience has been quite positive and above all stress-free!
I would recommend Burchell Edwards because their team, starting from Joshua, has been very professional, understanding and flexible during all the time.
If you plan to use their services, I would advise to have your property ready (a good decorator helped me make the difference), know your market...and let Joshua and Burchell Edwards take care of the rest.
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Unfortunately my experience ...
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1 Star Review
Josh
By : 'Customer12345'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : NG2
Oct 15, 2015
People found this helpful0
Unfortunately my experience of trying to rent a property with Burchell Edwards has been less than perfect. This is for 3 specific reasons, 1. The flat was initially advertised as Unfurnished but we were advised on arriving for a viewing it is actually furnished 2. After putting down a deposit... Read Full Review
Comments (0)Unfortunately my experience of trying to rent a property with Burchell Edwards has been less than perfect. This is for 3 specific reasons,
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Customer12345 said about Burchell Edwards
Services : Letting( As a Prospective Landlord/Tenant )Date: 15th Oct 2015
Unfortunately my experience of trying to rent a property with Burchell Edwards has been less than perfect. This is for 3 specific reasons,
1. The flat was initially advertised as Unfurnished but we were advised on arriving for a viewing it is actually furnished
2. After putting down a deposit totaling �500 (Mostly fees) and agreeing to let the property we were advised 2 days later that the property did not have a parking space, which is a big problem considering I own a car. This was having confirmed on the viewing a parking space is definitely included with this property and the property being advertised in the way.
3. The �240 part of the fees which i paid to Burchell Edwards has thus far taken 11 days to be returned to my account (despite the management company in London returning the �260 balance instantly). Upon calling to investigate this I had been advised twice that the payment return was in progress however today I have contact the accounts department who advised me
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As new Landlords we found ...
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5 Star Review
adele
Joshua
By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : NG16
Sep 24, 2015
People found this helpful0
As new Landlords we found that Adele and Josh provided a quick and stress free letting service. Our new tenants are a great fit and were signed up in only a few... Read Full Review
Comments on Agent Fees
Great value for a fully managed service although we were given an introductory offer as this was a new branch in Hucknall.
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Mr D Houghton said about Burchell Edwards
Services : Letting( As a Owner )Date: 24th Sep 2015
As new Landlords we found that Adele and Josh provided a quick and stress free letting service. Our new tenants are a great fit and were signed up in only a few days.
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My business partner and ...
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5 Star Review
Joshua
adele
By : 'linda'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NG5
Aug 11, 2015
People found this helpful0
My business partner and myself were extremely pleased with the enthusiastic and relaxed professionalism of Joshua who initially contacted me by mail with a view to market our property and in a short space of time secured two very good tenants. He made the formalising of the legalities quick and... Read Full Review
What agent could do to change your mind?
Agent's assessment spot on.
Comments on Agent Fees
Agent's assessment spot on.
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linda delderfield said about Burchell Edwards
Services : Letting( As a Owner )Date: 11th Aug 2015
My business partner and myself were extremely pleased with the enthusiastic and relaxed professionalism of Joshua who initially contacted me by mail with a view to market our property and in a short space of time secured two very good tenants. He made the formalising of the legalities quick and painless allowing us to carry on with our busy routines and built up a friendly rapour between us. I would not hesitate to recommend him and with this confidence of his skills in mind have already asked him to market another three of my properties.
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I believe without this ...
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5 Star Review
Joshua
By : 'Aaron'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NG5
Aug 10, 2015
People found this helpful0
I believe without this fantastic agent we would have never landed this beautiful property. Very friendly, approachable and willing to go the extra mile resulting in great customer service. Hes an asset to your company. 10 out of... Read Full Review
Comments (0)I believe without this fantastic agent we would have never landed this beautiful property. Very friendly, approachable and willing to go the extra mile resulting in great customer service. Hes an asset to your company.
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Aaron said about Burchell Edwards
Services : Letting( As a Tenant )Date: 10th Aug 2015
I believe without this fantastic agent we would have never landed this beautiful property. Very friendly, approachable and willing to go the extra mile resulting in great customer service. Hes an asset to your company.
10 out of 10.
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This member of staff was ...
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5 Star Review
Joshua
By : 'Rachel'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NG5
Aug 10, 2015
People found this helpful0
This member of staff was outstanding in many ways. He went above and beyond helping us throughout the entire process of securing this house. His customer service skills were excellent, he was always happy, smiling and made you feel like nothing was too much. I believe he is a great asset to your... Read Full Review
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Rachel said about Burchell Edwards
Services : Letting( As a Tenant )Date: 10th Aug 2015
This member of staff was outstanding in many ways. He went above and beyond helping us throughout the entire process of securing this house. His customer service skills were excellent, he was always happy, smiling and made you feel like nothing was too much. I believe he is a great asset to your company and should be recognised for his hard work and customer service skills.
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Me and my partner were put in ...
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5 Star Review
adele
Joshua
By : 'Natalie'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : NG3
Aug 9, 2015
People found this helpful0
Me and my partner were put in a rather difficult situation when the Landlady of a property we were to rent pulled out just 2 days before we were due to move in. Both Adele and Josh did a great job finding us an alternative and had us moved in within a week, very happy with the whole customer... Read Full Review
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Natalie said about Burchell Edwards
Services : Letting( As a Tenant )Date: 9th Aug 2015
Me and my partner were put in a rather difficult situation when the Landlady of a property we were to rent pulled out just 2 days before we were due to move in. Both Adele and Josh did a great job finding us an alternative and had us moved in within a week, very happy with the whole customer service as they were very helpful and sympathetic to our situation and needs. Thankyou.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 6/9/2015, 8:33:51 AM by allAgents
