The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 9 Reviews
100% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Share On : 
Suzanne
Yasmin
By : 'Istvan'
Services : Letting(As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : OX4
I have never disappointed in this agency. They are absolute professionals who provide high quality services. When I had any problems they solved them immediately what I really appreciate. I strongly recommend them to everyone who needs a reliable estate agency.
1. Making an Initial complaint
In the first instance your complaint should be directed in writing to the one of the Directors of Northwood Oxford. The director will respond within ten days, with an honest and sincere desire to resolve your complaint as soon as possible.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email to Northwood UK with full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Email: customerservice@northwoooduk.com
Write to us: FAO The Complaints Officer, Northwood GB Ltd, The Main Barn, Cams Hall Estate, Fareham, Hampshire, PO16 8UT
3. Receipt of your complaint
Receipt of the written complaint will be acknowledged within three working days and an explanation of the process for resolution will be given
4. Resolving your complaint
The investigation into your complaint will start as soon as possible and you will be informed as soon the investigation is completed. This process would take 15 working days. In the final viewpoint letter you will be informed of the outcome of the investigation and what will be done to make things right if there has been a mistake.
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 1/13/2016, 11:41:12 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £450 | £1,600 |
Northwood
70 St. Clements Street, Oxford, Oxfordshire
OX4 1AH
01865 766581
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
By : 'Tom'
Services : 2
Sold price : £1100
Would you recommend ? : Yes
Postcode : OX26
Good experience with this agent. Rented a property three and a half years with no issue. Any problems reported were quickly addressed. Moving on out of necessity rather than... Read Full Review
Share On :
Lloyd
By : 'Mohamed'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OX3
I have had a pleasant stay at one of the Northword's properties. Excellent staff and nice place to live. I'd highly... Read Full Review
Share On :
By : 'W'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : OX3
I am with Northwood for nearly two years. I have rent a one-bedroom flat from Northwood since 2017. I highly recommend Northwood Oxford if anyone want to rent a property at Oxford. They always response quickly whenever something need to be fixed or replaced. They charge very reasonable cleaning fee ... Read Full Review
Very reasonable
Share On :
Wesley
Sujaad
By : 'Tom'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : OX4
Northwood are a brilliant team. Helpful, efficient and really prepared to go the extra mile. Really impressed. Highly recommend... Read Full Review
Very competitive and reasonable
Share On :
Suzanne
Yasmin
By : 'Istvan'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : OX4
I have never disappointed in this agency. They are absolute professionals who provide high quality services. When I had any problems they solved them immediately what I really appreciate. I strongly recommend them to everyone who needs a reliable estate... Read Full Review
Share On :
Yasmin
By : 'Lyds'
Services : Letting( As a Tenant )
Rent PCM : £470
Would you recommend ? : Yes
Postcode : OX4
I have rented in Oxford for six years. This company is easily the best in Oxford, they were fully transparent fair, helpful and Incredibly professional. Oxford has a very competitive rental market, as a result some estate agents have very high application fees, Northwood actually have very low... Read Full Review
Share On :
By : 'Taina'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : OX4
This agent is a delight, very professional and all questions or problems resolved quickly and politely. Property was well maintained and repairs carried out promptly. Rent that was very competitive for the area included cleaning once a month of communal areas, council tax, water rates and Wifi. ... Read Full Review
Share On :
Yasmin
Suzanne
By : 'Ezi'
Services : Letting( As a Tenant )
Rent PCM : £460
Would you recommend ? : Yes
Postcode : OX3
From the onset the staff at Northwood (then Levick Jones) were very pleasant and easy to deal with. They were very quick to respond to any emails or telephone calls regarding complaints or required repairs at the property. I found them to be extremely polite and professional at all times. They did... Read Full Review
By : Yasmin
Oct 27, 2015Dear Ezi, I am glad you enjoyed your experience with us, thank you for taking the time to review us. Best wishes from us all here at Northwood...
Share On :
By : 'Liz'
Services : Letting( As a Tenant )
Rent PCM : £460
Would you recommend ? : Yes
Postcode : OX3
Very professional letting service, since the very beginning of my tenancy they have made me feel comfortable in the property by providing help and support in no time and at any time. Any bureaucratic problem is always dealt with within the day. Last but not least, a very friendly... Read Full Review
Affordable
Affordable
By : Yasmin
Oct 27, 2015Dear Liz, thank you for the kind words and taking the time to review us! Best wishes, all at Northwood Oxford...
