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1.6/5, 10 Reviews
10% Recommended
25% letting valuation accuracy
71% letting fee satisfaction
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Joanne
By : 'Fabri'
Services : Letting(As a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : ME17
The lettings agent was all over me like a rash when I handed my �25k to them upfront for the rental of a property which to my horror ended up having a list of problems. The property management company that is used should be closed down as they are less that useless and all they do is keep citing the fact that I signed a contract and am bound my my contractual obligations, however, that obligation does not go both ways. I had a raft of problems; Cesspit pump not working, not fixed, boiler not working during November, took 7 attempts before actually working, leaving me without heating and hot water for a week, doors not shutting properly because they are swollen, as a result of the cesspit not draining properly, the toilets would not flush and therefore overfill with water and subsequent waste. Health hazard. Damp wood in the bathroom, giving off hazardous spores, health hazard. Hob stopped working. Took theme 4 days to advise that a technician would be in touch. I had to get a lawyer involved (at my cost) before they would start doing anything and kept using the excuse that the landlord was not available as he was in Singapore. I had paid a great amount of money upfront, yet a minimal amount was spent on the house. It made me so unhappy that I left the house 2 and a half months before my tenancy is due to end. I was there for 10 months. I was also advised that as I lived on my own, (whilst I was waiting for the boiler to be fixed) that I was not a priority because I had no children and was living in the house on my own. Discrimination. I had to constantly chase them for updates on anything that I had reported and never once was given an apology for the lack of communication from them. I have asked for leeway of a week to hand my keys in early. Am getting the cleaners in this saturday to make sure all is good but with the high winds etc. dust blows into the house, but I am expected to make sure that this is not the case up until the 28th,. I dare say that I will have huge problems getting my �3k deposit back. I will never ever rent from this company again and I most certainly will not be purchasing any property through them either. Their treatment of me has been disgusting with a really bad attitude. On the last phone call I lost my temper with them, which is not professional, however dealing with them makes me incredibly angry.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 25% | 71.00% | £700 | £2,300 |
Ashton Burkinshaw
11 King Street, Maidstone, Kent
ME14 1PX
01622 619396
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'KirstenSteve'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : ME17
Misled by unprofessional staff who verbally offered a path that wasn't actually available and this cost me over £500. Email not replied to in 2 weeks. Complaints procedure is being pursued... Read Full Review
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Jason
By : 'Uche'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME15
Great experience from Ashton Burkinshaw.Super professional. Jason is the... Read Full Review
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By : 'Find'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : ME15
Communication poor to start and shocking at the end, many emails and calls unanswered. Called for different phones to see if that made a difference, it didnt, and left messages that were never returned. Commitment to maintenance prior to moving in never completed. The timescales in the contract... Read Full Review
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By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : TN12
Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with answers or stare they have received my emails. Not a number... Read Full Review
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By : 'never'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : ME14
Poor and dishonest service Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the house!!! I was never told that they had a pet. Why were... Read Full Review
Who cares about the fees if they are not open with you.
By : Tenant
Aug 13, 2018Being the ‘said' tenant above, I can assure you we approached AB regarding our very well behaved family cat, who spent most of his time outdoors, prior to accepting the tenancy. We were left hanging...
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By : 'Lesley'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : ME16
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had another property on that they could arrange a quick... Read Full Review
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By : 'BrunoBear_CoffeeAddict'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : ME17
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or not I do not know. Unfortunately, it no longer... Read Full Review
Poor value for money given the level of service
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By : 'Lady'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : ME10
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so desperate to rent a property that they offered.Now i just see "What Happen" ... Read Full Review
When come to money they wanted it ASAP for their fee etc. Agent fees Oh yes BAD
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Joanne
By : 'Fabri'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : ME17
The lettings agent was all over me like a rash when I handed my �25k to them upfront for the rental of a property which to my horror ended up having a list of problems. The property management company that is used should be closed down as they are less that useless and all they do is keep... Read Full Review
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By : 'Oh'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ME6
Oh dear, this really is the worst agency I've ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It seems that everything has to get referred... Read Full Review