If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently forced a tenant out a property unfairly then proceeded to mock them for being scared of homelessness. They also overcharge landlords/ charge them wrongfully. Not to be trusted. Terrible... Read Full Review

My boyfriend and I are both students and had a guarantor. When viewing then propert the agent was very unhelpful and didn't say much. Asked him to send the paperwork as we wanted to property and said he would that evening. Days went by without paperwork and constantly ringing the office to... Read Full Review

Victor, Charles and the sales team found a buyer within a week of putting property on the market.Although the process had its challenges,they helped to make it a smooth transition.I recommended Townends thornton heath to my sister, who was about to sell her property.All said and done she has just... Read Full Review

Under no circumstances let Towenends manage your property. They are by far the worst I've ever worked with. Absolutely terrible communication – you can never get of anyone when you need them and end up dealing with the situation yourself (so what exactly is the management fee for?). ... Read Full Review

My review is in regards to Renewal Co-ordinator Lee Woodward, based at head office Byfleet in Surrey. I am a Landlord who has been with Townends for 5 years now. And i am so pleased and highly impressed with the work of Lee Woodward. She is courteous, very professional, and she possesses the... Read Full Review

These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and in each of maybe 30 phonecalls, we... Read Full Review

A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who I call regularly to see if any properties are in my... Read Full Review

It was an absolute pleasure having Al Pervaiz as our agent for our first property we bought. He is extremely friendly, very easy to talk to and always accommodated our requests very efficiently. He's definitely a valuable asset to the Thornton Heath branch. We'd like to say a BIG THANK YOU to... Read Full Review

I experienced an absence of professionalism and integrity. Turned up for a second viewing with my frail, 85-year-old mother only to be told by the owner that she had taken it off the market. I had not been contacted by anyone from the office (despite Sukina claiming that she had emailed and phoned... Read Full Review

From the viewing of the property to completion Feroza and Juliana were very helpful and supportive and helped chase my own solicitors for updates. I would recommend this professional estate agency and must say its the best service I have received from any estate agency. A BIG THANK YOU for making... Read Full Review

From the viewing of the property to completion Feroza and Juliana were very helpful and supportive and helped chase my own solicitors for updates. I would recommend this professional estate agency and must say its the best service I have received from any estate agency. A BIG THANK YOU for making... Read Full Review

Townends have been brilliant - sukina, al and victor in particular are great to work with. They are dedicated, knowledgable and honest, and this really marks them out from other... Read Full Review

Very professional. . Both gave me a great service and follow ups Would definitely recommend people to use them. Credit to the Townsends team. Trusted the information they gave which turned out to be absolutely accurate. . They know their business well and deserve to be... Read Full Review

I am happy to report that after selling my first house due to downsizing, the whole team at Townsends worked tremendously hard to help me secure the house of my dreams as a Buyer. Each Member of Staff from Nigel, Darren and Sukeena took into account my circumstances and my needs, which I found was ... Read Full Review

I had 3 estate different agents around to value my house, asked similar questions and the responses I got from Victor was the reason I chose Townends (& the reviews on this site). I only had to chase him on one issue but outside that, if he said he was going to do it, he did. I had less... Read Full Review

The service I have received from the guys at the Thornton Heath branch has been amazing. They are always there to help and answer any questions I have. They have been patient and also very honest. They didn't just tell me what I wanted to hear, they were realistic about time frames and everything... Read Full Review

Very polite, very friendly, very professional. When it was the time to put an offer in the competitive market of 2014 they communicated several offers between the vendor and the potential buyers very professionally, and I was lucky to have my offer accepted. As always the buying process was a long... Read Full Review

As first time buyers we were hugely impressed with how kind and friendly Darren was. He was very fair in helping us make a reasonable offer. He was very approachable, honest and just a down to earth guy. Would definitely use him... Read Full Review

I originally spoke with Nigel in Sales regards a valuation of an investment property I bought for refurbishment last October. All was good with his polished pitch and promises of calling me in the new year (2015) nearer to the completion of the renovation. I was happy with the service thus far.... Read Full Review

Excellent professional and reliable. Nigel is incredibly professional and helpful. Darren has been extremely patient and helpful. I'm now selling another house through Townends thanks to their... Read Full Review