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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 120 Reviews
98% Recommended
100% sales valuation accuracy
89% letting valuation accuracy
100% sales fee satisfaction
92% letting fee satisfaction
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Beth
Beth
By : 'Kim'
Services : Sales(As a Vendor)
Sold price : £256000
Would you recommend ? : Yes
Postcode : R22
I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling the description. We had 3 offers above the asking price within days of putting the house on the market. Beth was friendly and efficient, assisting us in the whole process by liaising with our Solicitor and our buyers Solicitor to ensure everything ran smoothly.
We negotiated what we thought was a fair price with Northwood given our circumstances.
We negotiated what we thought was a fair price with Northwood given our circumstances.
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 7/5/2018, 4:53:03 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £129,000 | £397,500 |
| Lettings | 89% | 92% | £450 | £2,900 |
Northwood
37 Winchester Street, Basingstoke, Hampshire
RG21 7EF
01256 350015
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Tim'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG21
I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, I... Read Full Review
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Beth
By : 'Martin'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : RG25
We choose Northwood to let our property based on their excellent reputation and we are very happy with the quality of service. We have been kept up-to date quickly with any issues and they have been professionally resolved. Would highly... Read Full Review
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David
Beth
By : 'Susan'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : Yes
Postcode : RG21
We sold a property during lockdown. All thanks the team at Basingstoke office. They kept both parties informed throughout and we completed on 22nd April. I would recommend them most highly, as a result of their... Read Full Review
By : Beth
May 21, 2020Hi Susan, Thank you so much for your lovely...
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Carly
Beth
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : RG22
We have been renting a property with Northwoods for just over 1 year. They are by far the best in the industry in terms of service delivery, commitment and a willingness to go that extra mile . The Basingstoke branch ( Carly and Beth) have been exceptional! Nothing has been to much trouble, we... Read Full Review
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Carly
By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG22
I have been given an excellent service. I have the Guaranteed Rental Option. My house has been looked after for almost 10 years, and during that time they have been very professional and helped with all aspects of renting. Repairs have been discussed, I have been able to carry them out, or get my ... Read Full Review
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Beth
Carly
By : 'Linda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG26
Northwood managed the letting of our property for 8 years and then the successful sale. We were always quickly advised of any issues and able to address them. Sale was managed professionally for us as we live miles away and Beth kept in touch with us and our solicitor throughout the process . Many... Read Full Review
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Carly
Beth
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : RG21
Working with Carly from the beginning she walked me through becoming a landlord every step of the way explaining all the different options that I had and explained them in a simple to understand manner. Making the whole experience easy with no stress at... Read Full Review
Good
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Beth
By : 'Amiee'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : RG23
Really helpful and friendly, had an answer to every question we had and helped us move into our house easily and... Read Full Review
Good
By : Beth
Dec 6, 2018Thanks for your lovely comments...
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Carly
Beth
By : 'Happylandlord'
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : RG21
As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, who also dealt with the sale of the property, and would recommend... Read Full Review
The guaranteed income scheme means you get less than you would on a traditional arrangement, but for peace of mind it is worth it. I achieved the goal of walking away from the house and just watching the money come in.
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Carly
Beth
By : 'Steve'
Services : Letting( As a Owner )
Sold price : £397500
Would you recommend ? : Yes
Postcode : RG22
We originally rented, and then after three years sold our property, all through Northwood. From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were dealt with swiftly,... Read Full Review
Good
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Beth
Carly
By : 'Grace'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : RG21
Charlie - not listed here worst agent ever. Told us there was and has never never damp or mould, which they still maintain is the case. Charlie also said the property may allow pets but then I ask to have the pet and they say no so spent over 6 months without my cat. He also forgot to get us ... Read Full Review
Most expensive fees I have come across I have rented via several other better and cheaper agents, your move Harrt, Foxtons, Strutt and parker. The Fees are so high as they gaurentee rent to landlords. Once the deposit has been returned I will be sending you my full complaint. All communications between us via email will be sent to your landlord to review. I am sure he will be pleased to see you just assume all mould is caused by condensation and the tenants and will not send a professional to look at this but rather send out a leaflet on condensation, with no further checks as to the cause. which has been managed properly by us. Another sign that you are not taking good care of his property.
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Beth
Holly
By : 'Keith'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : RG26
having been a tenant for 3 yrs of Northwoods,I cannot highly recommend the team at Basingstoke enough,any issues were dealt with quickly and in a very professional... Read Full Review
Good
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Beth
By : 'AlpineCourtOwner'
Services : Sales( As a Vendor )
Sold price : £129000
Would you recommend ? : Yes
Postcode : RG22
I was very happy with the service given by Beth, she went the extra mile to ensure that the deal went through, even though both solicitors involved did their very best to not make it happen,even on a couple of occassions, talking to both sides to ensure that a timely resolution to issues was... Read Full Review
As sole agents they were happy to reduce the commission rate involved.
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By : 'Phil'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG24
I rented a property through the Basingstoke office for a year recently and was very disappointed throughout. They constantly had took directions from the Landlord and did not represent the tenants very well. The landlord was very reluctant to fix problems, even when safety issues were raised and... Read Full Review
Average
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Beth
By : 'Steve'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG25
From the first welcome to the picking up of my keys, I have found Beth to be approachable throughout. Helpful in my enquiries... And always... Read Full Review
No fees paid as buying
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Beth
By : 'Leon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG22
From our very first meeting, Beth was a joy to deal with and made buying the property a lot easier than it could have been. I would certainly recommend both Northwood and Beth, to any perspective clients. A very Professional and helpful Estate Agent. Thank you Beth for your assistance in our... Read Full Review
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Carly
Holly
By : 'Niki'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : RG22
Northwood Basingstoke were very professional and helpful. We were their tenants for 3 years and it was a stress free stay. They answered the emails the same day and fixed whatever was needed promptly. When we moved out they returned almost all the deposit. We were very happy with them and we would... Read Full Review
We never got charged unfair fees.
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Beth
Jordan
By : 'Matthew@FERNHILL'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : RG27
Wanted to thank the team at Basingstoke Northwood for all there help and support over the past year. The team are extremely friendly and professional and it was a pleasure to have such a trustworthy agency. The best one I have ever used. A special thank you to Beth Allatt and Jordan Dunn. 100%... Read Full Review
Agent's fee - no one likes paying these but they are a fair competitive price.
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Beth
Beth
By : 'Kim'
Services : Sales( As a Vendor )
Sold price : £256000
Would you recommend ? : Yes
Postcode : R22
I would just like to pop a review on your system to say a big thank you to Beth Allatt who guided us through the sale of our property. The photo's of our house were brilliant and I liked that Beth consulted us when compiling the description. We had 3 offers above the asking price within days of ... Read Full Review
We negotiated what we thought was a fair price with Northwood given our circumstances.
We negotiated what we thought was a fair price with Northwood given our circumstances.
Share On :
Beth
By : 'Sam'
Services : Sales( As a Buyer )
Sold price : £250005
Would you recommend ? : Yes
Postcode : RG21
Buying a house can be a daunting process especially as first time buyers but Beth at Northwood made it easy. Thank... Read Full Review
Good
Good
