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Camberley, GU16
3/5, 1 Reviews
100% Recommended
0% sales valuation accuracy
0% sales fee satisfaction
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"I had three agents out to..."
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3 Star Review
John
Dan
By : 'Ian'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Mar 7, 2012
People found this helpful2
I had three agents out to value my house, and John Munday impressed me so much that we decided we would like to deal with John. I was very happy to have sold within 10 days of putting the house on the market, but did find that after I came back from work after having a viewing during the day 1 time the lights were left on the top floor another time the door was not locked by the main lock, also I did agree to show 2 couples around the house as it was after 6.30. They both were not told that it was myself showing them around and was waiting in the car park for the agent to turn up. Which did not look good before they stepped foot in the door. After the sale of the house I had a phone call from John to say that he was leaving, which I was dissapointed to see him go, after this time I did not have any updates from Carsons on the progresson of the sale of my house which I was trying for a quick move to complete before Christmas as it was a small chain. It was not until I made numerous calls including speaking to the area manager that I was dissapointed with the lack of communication that I received, I also agreed a selling fee of 1.2% with John and was receiving letters that was stating that the fee was 1.5%. I was told this was an admin error which I accepted but later on I found that my solicitors were informed that it was 1.5% it took numerous calls and emails to get this ammended. On a positive note Dan was always very proffessional and is a credit to Carsons he was very polite and I would have no problem dealing with Dan in the future. I do not like leaving negative feedback, although there are positives as well, I hope my honest feedback helps.
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By : Andrew Newell
Mar 8, 2012Dear Mr Randall, Thank you for taking the time to write this review. I was very interested to read your comments, and I am grateful for the feedback. I took over the office in January of this year, and we didn't get a chance to meet or speak as your property completed very shortly after my joining, with Dan dealing with the finalisation of the sale. The lack of contact was obviously very alarming to read about and this is not the way that we like to do business. The only explanation I can offer is that after John left us, there was a period where we only had 1 member of staff in the office, which obviously made it extremely difficult to keep people up to date, etc. This problem has now been resolved, and we strive to ensure that all vendors and purchasers have an excellent experience when dealing with us, and I am sure that next time around you will be very impressed, not only in the speed of sale, but also the after sales service. Thanks again for giving your honest feedback, it is a real help to us as a business. Kind regards Andrew Newell
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | % | 0% | £0 | £0 |
Address
Carson & Co
6 The Parade Frimley High Street, Camberley, Surrey
GU16 7HY
01276 805884
Services offered
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- Lettings
- Block Management
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I had three agents out to ...
Share On :
3 Star Review
John
Dan
By : 'Ian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Mar 7, 2012
People found this helpful2
I had three agents out to value my house, and John Munday impressed me so much that we decided we would like to deal with John. I was very happy to have sold within 10 days of putting the house on the market, but did find that after I came back from work after having a viewing during the day 1 time ... Read Full Review
Comments (1)
I had three agents out to value my house, and John Munday impressed me so much that we decided we would like to deal with John. I was very happy to have sold within 10 days of putting the house on the market, but did find that after I came back from work after having a viewing during the day 1 time the lights were left on the top floor another time the door was not locked by the main lock, also I did agree to show 2 couples around the house as it was after 6.30. They both were not told that it was myself showing them around and was waiting in the car park for the agent to turn up. Which did not look good before they stepped foot in the door.
Was this helpful?:
Ian Randall said about Carson & Co
Services : Sales( As a Vendor )Date: 7th Mar 2012
I had three agents out to value my house, and John Munday impressed me so much that we decided we would like to deal with John. I was very happy to have sold within 10 days of putting the house on the market, but did find that after I came back from work after having a viewing during the day 1 time the lights were left on the top floor another time the door was not locked by the main lock, also I did agree to show 2 couples around the house as it was after 6.30. They both were not told that it was myself showing them around and was waiting in the car park for the agent to turn up. Which did not look good before they stepped foot in the door.
After the sale of the house I had a phone call from John to say that he was leaving, which I was dissapointed to see him go, after this time I did not have any updates from Carsons on the progresson of the sale of my house which I was trying for a quick move to complete before Christmas as it was a small chain. It was not until I made numerous calls including speaking to the area manager that I was dissapointed with the lack of communication that I received,
I also agreed a selling fee of 1.2% with John and was receiving letters that was stating that the fee was 1.5%. I was told this was an admin error which I accepted but later on I found that my solicitors were informed that it was 1.5% it took numerous calls and emails to get this ammended.
On a positive note Dan was always very proffessional and is a credit to Carsons he was very polite and I would have no problem dealing with Dan in the future.
I do not like leaving negative feedback, although there are positives as well, I hope my honest feedback helps.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Newell
Mar 8, 2012Dear Mr Randall, Thank you for taking the time to write this review. I was very interested to read your comments, and I am grateful for the feedback. I took over the office in January of...
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