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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.6/5, 304 Reviews
92% Recommended
83% sales valuation accuracy
91% letting valuation accuracy
92% sales fee satisfaction
81% letting fee satisfaction
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Jonathan
Jonathan
By : 'Daniele'
Services : Property Management()
Would you recommend ? : Yes
Postcode : EC2V
Jonathan is a massive Walliams, the biggest young Hamlyn I have ever met. He has lots of potential to be an even bigger Walliams in the future, now I believe he can do it.
Earning serious commission with a unreal base and fantastic OTE
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 3/2/2016, 8:20:01 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 92% | £205,000 | £2,250,000 |
| Lettings | 91% | 81% | £254 | £3,500 |
ludlowthompson
172 High Street, London, Greater London
W3 9NN
020 8752 9988, 020 8752 9999
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Driss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW11
Service provided by Micheal was really outstanding! Not only he provided us the full details regarding the property etc but he took really the extra step during our journey when we had to provide all documents to her letting. Even during some issue regarding our guarantor he really helped us to... Read Full Review
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By : 'Marta'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : W3
She was very kind, answered to our questions, I would really recommend her. We called them in the morning and scheduled a viewing for the afternoon the same day. Thank you for your... Read Full Review
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Sarah
By : 'ian'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W3
hi from start to finish Sarah was a delight to work with. she rented out my flat very quickly without hassle. i would definitely recommend ludlow Thompson & ask for... Read Full Review
no the high side
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Sarah
By : 'REGENTS'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W14
SARAH IS A POSITIVE PERSON AND HAS GREAT EMPATHY WITH THE LANDLORD AND TENANT BOTH AND DOES STRETCH TO THAT SPECIAL NEED... Read Full Review
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Sarah
By : 'Geraldine'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : HA0
Thanks Sarah for helping me out in the process to get this studio! You were helpful. So hurry to move... Read Full Review
Good
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Sarah
By : 'Damsinbergin@hotmail'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W14
I found that Sarah was very professional in her job role . Showing people around property's explaining them what they are letting or trying to working with the customers to there budget. And not pressure rising them into... Read Full Review
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Jonathan
By : 'Achment.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
They are really professional and they know what they do so I recommend this agent to every one he looking to move ..Thanks alot to Charlie and... Read Full Review
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Sarah
By : 'Viktoras'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : NW6
I was really happy to meat an agent who was transparant and able to go out of there way to help us as much as... Read Full Review
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Sarah
By : 'Varun'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Both Sharan and Sarah were great. Very helpful and kept me informed throughout the process. Sharan was well informed of the property she was liaising with for me which was helpful as... Read Full Review
Fees are too expensive
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Jonathan
By : 'Goodwin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W6
Jonathan made the process of finding a new tenant seamless, he let me know every step of the way what was happening and even sorted out the smoke alarms which may have delayed the new tenant starting the tenancy. Great customer... Read Full Review
standard fees charged
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By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : W36D
Polite quick to respond and always on time . I think they where really good . I really Would recommend them to friends... Read Full Review
Good
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Jonathan
By : '5'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : W3
the review is for Charlie Crump and Jonathan Campbell. We received a very good service from ludlow thompson lettings in West London and would like to nominate them for best... Read Full Review
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Jonathan
By : 'Fiorina'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : W9
Jonathan, is exceptional. He is professional and very efficient. He viewed the fiat. Was fully up to speed and knowledgable of rental values and sales in the area. Offered competitive rates with top service. I have No hesitation whatsoever in recommending him . Ps we got tenants within days... Read Full Review
The fees are good and competitive for what is an exceptional service
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Jonathan
By : 'Peter'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
Having recently bought an investment property in the Area I was unsure who to go with since there are so many agents in the area. Jonathan was knowledgeable and professional throughout the whole process and found me a great... Read Full Review
Higher than some others, but you get what you pay for
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By : 'not'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W3
Poor accounting and explanation of costs. I've been over charged on one occasion and rent was undercharged. They were reluctant to give me my deposit back I had to go through the numbers with a fine toothcomb to figure out what had gone wrong. I shouldn't have to be doing this after... Read Full Review
Too high and doesn't match poor quality of service
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By : 'Kevin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W38
Andrew Martin is a highly recommendable representative. I have mentioned him to my friends who are looking for agents to find an accommodation. Andrew's service was fast, reliable, and helpful to my needs and I will always remember that when looking for places in the... Read Full Review
Agents fees were considerate and negotiable according to other places I have felt with.
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By : 'Niamh'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : W3
Andrew has been so helpful from the start and found us several beautiful and affordable places to view from the moment we landed at the branch. Andrew takes into consideration your needs and listens to what you are looking for, providing you with the best option. He is quick to respond and... Read Full Review
There is a lot of surprising agency fees, especially when signing a finalised contract, which should be discussed previously and negotiated.
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By : 'Lynda'
Services : Letting( As a Tenant )
Rent PCM : £2650
Would you recommend ? : No
Postcode : W3
I can't even explain how bad these agents are. We are moving out so there viewings happening in the property. We've asked if they can give us 24 hours notice to arrange viewings with us. They have ignored this every time, 3 different agents have all ignored this when I've specified specifically we... Read Full Review
Highly expensive in comparison to other estate agents
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Jonathan
By : 'Satisfied'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : W4
Jonathan was very professional and friendly and kept me up to date with progress in letting our property He is one of the most effective employees I have come across in my many years of using Ludlow... Read Full Review
As far as fees are concerned they are always too high
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By : 'JayFletch'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W36B
Excellent communication, was able to get back to me when other agents did not. Did everything he could to facilitate an easy move, and if he didn't know the answer to something, he knew where to find out. I had given up finding somewhere but he found the perfect property weeks after I had last been ... Read Full Review
I don't have any prior experience with letting so cannot say either way whether fees are good or bad.
By : LEE TANSER
Apr 30, 2018Please note my deposit is still outstanding for flat 286 metro central...
