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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.4/5, 15 Reviews
60% Recommended
50% sales valuation accuracy
80% letting valuation accuracy
100% sales fee satisfaction
56% letting fee satisfaction
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Martin
James
By : 'Antoine'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TW11
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter. I meant to put 0 star but could not. Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal. In august 2015 we signed a 3 years lease. Events in life made that we had to leave the country after only 18 months. SO we gave two months notice to Snellers. We signed a contract stipulating that should we break the lease before the end date we had to pay 8% of the remaining rent (8% of 18 months rent in the area, I let you imagine). This is already a decadent rule, but Snellers and the landlord are in their rights and we signed for this insane thing. Eveything is set up to protect the landlord while WE, tenants, are funding Snellers. But then the problem starts. Of course if they do not find new tenants on time we are still responsible for the rent. The landlord wanted to redecorate the house. So they probably imagine that we could still pay the rent while they redecorate the house. Why not ? unh ? But the problem in that is that they insolently lied to the viewers. We have solid proofs about that. They told the viewers the house would be available one month after we leave. We initially thought that well if they want to redecorate they want us to be gone for sure and we wouldn't pay the rent. This is only logic. But no ! They made us pay the rent and we had to go. So we paid. A few days after Nancy Kearney naively emailed us that she went to the property and got the keys back. How foolish ! She basically told us she went to the property without any permission from us. We were still responsible of the property. Of course then the director or should I say the professional liar, took over the discussion and threatened us that if they didn't redecorate the house while we are still paying the rent the new tenants would not move in and our tenancy would roll over. AHAHAHH how ironic is that! So that was their plan from the beginning. Make us pay, sucking our money. And they thought we would just accept and say of course how much do you want ? We are going to take them to court. We build a very nice case with our lawyer and according to him Snellers made a lot of mistakes. So we are looking forward to talking with them again :) And to finish, the person replying to the reviews, please don't bother with things like Thank you for taking the time to leave your review and blablabla or whatever you may have to say. This is making you lower than you already are. With all my despise, Antoine Rolland
Bad of course
By : Marilyn
Mar 1, 2017Dear Antoine, We note your comments in your review. I have passed this onto our Area Director Jamie Hearne who will be in contact with you directly. Kind regards, Marilyn Head of Customer Relations.
By : Martin.
May 6, 2017Marilyn, perhaps you might want to have a word with your Twickenham branch as they are currently doing the exact same to me. Appaling. I haven't yet written a review as I am hoping they can find a tennent.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £630,000 | £630,000 |
| Lettings | 80% | 56.00000000000001% | £600 | £1,625 |
Snellers
74 Broad Street, Teddington, Greater London
TW11 8QX
020 8614 6140
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 9/28/2021, 4:16:43 AM by allAgents
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Paul
By : 'Emma'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW11
I have dealt with Paul from Snellers on a few occasions and I have always had the most amazing experience. All staff at Snellers are really experienced and friendly, I would... Read Full Review
By : Lucy
Jul 11, 2024Dear Sarah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer...
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Paul
By : 'Nicki'
Services : Surveying
Would you recommend ? : Yes
Postcode : KT2
Excellent advice and service from Paul at Snellers, Teddington. I would highly recommend... Read Full Review
By : Lucy
Jul 11, 2024Dear Nicki, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer...
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Stevie
Jessica
By : 'amanda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW11
Stevie and Jess were very friendly and helpful, always available and responsive, and a calm and knowledgeable team. The valuation seemed spot on, and the list of buyers already on their books meant the property was sold very quickly. I would highly recommend... Read Full Review
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Donna
By : 'Rob'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW16
Outstanding amazing service from Isabella and Donna have looked after my property for over 12 years. Would highly recommend Snellers. Thanks Rob 13... Read Full Review
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Holly
By : 'Lidiya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW11
Holly Maingot has dealt with 2 of the properties I was / am renting. She is wonderful and full of energy and very involved and dedicated to her job. She helped me resolve very swiftly a few problems and has always been very professional. It is a pleasure communicating with her and I certainly will ... Read Full Review
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Jessica
By : 'Undisclosed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
Doesn't pay attention to emails , multiple people looking after one property and not communicating with each other , completely unprofessional , no relationship with their clients or their tenants , call at unsociable hours , access properties without giving permission , chase you to pay... Read Full Review
Standard for London
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Paul
By : 'Sam'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : TW11
I received extremely prompt and a very personal service when I asked for Snellers for an up to date valuation on my property. Even though I am not currently selling my house Paul was very efficient and extremely helpful. Paul was also very professional and had a clear and up to date knowledge of... Read Full Review
N/A
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Anna
By : 'ANNA'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT1
There has been a step change in service since Anna Harrison took over the management of the property. A 'can do' attitude, nothing is too much trouble, very efficient and... Read Full Review
Medium
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Nancy
By : 'Saffery'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
I am the tenant of a property Snellers Teddington is currently marketing for rent and unfortunately for me, my landlady trusted them with a set of keys. On Saturday 13th January 2018 at 2.45pm, Nancy Kearney, Lettings Manager, authorised a lettings consultant to enter my home with some prospective... Read Full Review
n/a
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Charlotte
Donna
By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TW16
Landlord TW16 Charlotte has been very professional has handled all matters with greatest of detail and has always kept me informed has solved all issues and kept both myself and tenants informed. I have had great dealing with your company and will remain as your staff are excellent both Donna and... Read Full Review
Fees are worth every penny for the service you receive
By : Asma
Jul 14, 2017Dear Rob, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to ...
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Nancy
By : 'Nick'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1625
Would you recommend ? : Yes
Postcode : TW11
Nancy was nothing short of an exceptional agent. I spoke with over 8 real estate agencies and Nancy was without doubt the most customer focused and genuinely interested of the lot. Nancy was able to balance regular updates and calls, with not being over bearing. She very quickly helped me... Read Full Review
Good value
By : Marilyn
Mar 23, 2017Dear Nick, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would...
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Martin
James
By : 'Antoine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
First of all, I have no idea who Martin Lambert and James Mearman are. But it really does not matter. I meant to put 0 star but could not. Anyway, they won't be amazed to read that review and I think they did everything they could to earn it. Nothing personal. In august 2015 we signed a 3 years... Read Full Review
Bad of course
By : Marilyn
Mar 1, 2017Dear Antoine, We note your comments in your review. I have passed this onto our Area Director Jamie Hearne who will be in contact with you directly. Kind regards, Marilyn Head of Customer...
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Martin
James
By : 'Evie'
Services : Letting( As a Tenant )
Sold price : £12000
Rent PCM : £600
Would you recommend ? : No
Postcode : TW11
I can not believe I stayed in this property for a year!! After falling ill and taking time off work from all the disgusting mould and damp EVERYWHERE in the flat mostly covered by my obnoxious flat mates giant book shelf, cracked tiles in my bath room and kitchen kitchen cupboard door almost... Read Full Review
PLEASE EVERYONE AVOID.
By : Marilyn
Dec 6, 2016Dear Evie, I am aware that our Snellers Lettings Director has tried to contact you regarding your review and the concerns you have raised. Should you wish to speak to us further please email...
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By : 'teddington'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : TW11
Dreadful. I know standards are low out there for a variety of reasons but Snellers are right ahead in the competitive race to the bottom. They do the superficial stuff quite well sometimes, but are hopelessly disorganised, and fundamentally incompetent. Part of the problem is they are part of a... Read Full Review
high, but seemingly they all are.
high, but seemingly they all are.
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By : 'appaling'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW7
Avoid! I was trying to buy a property through them. They didn't pass my offers, just kept saying that I should offer... Read Full Review
By : Marilyn Plews
Oct 14, 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our Snellers branch. I am head of Customer Services and I wondered if I could be of any further...