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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1/5, 4 Reviews
25% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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By : 'Andy'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : NE5
A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the tenant did not plug the cooker hood on, and again to change a light bulb, yet again because the tenant couldn't operate the oven. They're is no feedback on any problems supposedly resolved (no proof provided of any work carried out) no defence for either the landlord or the tenant (so if you are a tenant they will play the same game with you), and absolutely no point in complaining. Currently trying to charge me A) for handyman to look at a small loose floor tile which has slipped a little and needs adhesive (which it did when I lived there from time to time) but which has more than likely been pulled up by a small child. and B) for a flooring specialist to come and quote!! When I finally said enough was enough, the contract was cancelled within minutes by their sales team! No phone call just a standard email. I bet their head office would love to hear how well they try to keep customers.
An absolute disgrace that they think they can take such a large fee for providing nothing but extra charges for trivial issues.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £0 | £0 |
Rook Matthews Sayer
380 West Road, Fenham, Northumberland
NE4 9RL
0191 274 4661
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Last updated at 1/18/2022, 9:06:01 AM by allAgents
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By : 'Howly'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NE15
Had one of there reps out and was advised to put on market for £199,000 with a view of accepting £190,000 I told him in no uncertain terms that he was a mile out. We had other agents out and eventually went with Sarah Mains who advised offers above £225,000 the property sold twice within 3 weeks... Read Full Review
1%
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By : 'Addzz1200'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NE4
Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers. I was added to the database, and told I'll get a call to see if I can view a property the next day. No call... Read Full Review
Never got as far as meeting the agent set a,one discovering the fees, they aren’t interested in selling houses.
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By : 'Andy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE5
A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the tenant did not plug the cooker hood on, and again to... Read Full Review
An absolute disgrace that they think they can take such a large fee for providing nothing but extra charges for trivial issues.
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By : 'LH'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NE15
RMS were an absolute disappointment from start to finish. No communication, rude stuff and no assistance on the day of our exchange following the discovery of several issues. Do not use this agency under any... Read Full Review
