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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 147 Reviews
99% Recommended
94% sales valuation accuracy
98% sales fee satisfaction
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James
By : 'Peter'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : E2
James did a great job selling our flat into a challenging market. He kept a positive and professional attitude at all times, and gave us straightforward and level-headed advice on pricing and during negotiations.
Professional service with local knowledge, ad better fees than some large national agents.
CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:
? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:
Butler & Stag 96a Curtain Road, London, EC2A 3AA
? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
? If you remain dissatisfied with the result of the internal investigation, please contact Butler & Stag’s Director Neil Leahy who will review the complaint.
? Following the conclusion of our in-house review we will write to you with a final written statement.
? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1.
Last updated at 10/12/2016, 7:32:18 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 94% | 98.00% | £231,000 | £1,100,000 |
Butler & Stag
96a Curtain Road, London, Greater London
EC2A 3AA
020 7613 5550
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Lewis
By : 'Laura'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : E2
If I could give less stars I would. Worst experience trying to buy a flat through them. I dealt with Lewis who always called and acted like he had everything in hand when actually he got most things wrong - including the ground rent and service charge meaning I had to re do the mortgage I had... Read Full Review
By : Catherine
Jan 21, 2020I agree I wouldn't trust them, clearly promised something and do the...
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Amy
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : E5
Amy Mack is amazing. We were locked out of our flat by mistake by a contractor without the specific key to get into our home. This occurred around 7pm when the contractor was long away with no chance of coming back. It was also raining... Amy went beyond the call to help. Within an hour the... Read Full Review
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Lewis
Jaime
By : 'Dennis'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : N1
Lewis helped us to successfully rent a property in Hoxton there were a few snags along the way that needed ironing out and he always went that extra mile to get them sorted, thereby making it a stress free experience. Great service... Read Full Review
GOOD
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Lewis
By : 'Dennis'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : N1
Lewis help us to successfully rent a property in Hoxton. There were a few snags along the way that needed ironing out and he always went that extra mile to get them sorted, thereby making it a stress free experience. Great service... Read Full Review
Good
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James
By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £995000
Would you recommend ? : Yes
Postcode : E2
We would like to thank James and his team at Butler & Stag for supporting us through a very drawn out sale, if it wasn't for their negotiation skills, support and expert knowledge of a challenging market I don't know if we would be in the position we are today. I would definitely... Read Full Review
Competitive.
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James
By : 'Peter'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E2
James did a great job selling our flat into a challenging market. He kept a positive and professional attitude at all times, and gave us straightforward and level-headed advice on pricing and during... Read Full Review
Professional service with local knowledge, ad better fees than some large national agents.
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James
By : 'Diana'
Services : Sales( As a Vendor )
Sold price : £470000
Would you recommend ? : Yes
Postcode : N1
James had my flat photographed and on the website very quickly - and had a buyer lined up within a day or two of the first viewings. I greatly appreciated the clear and responsive communication throughout the selling process and the sense that nothing was too much trouble when it came to closing... Read Full Review
The fees were competitive
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James
Neil
By : 'Cyril'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E5
My flat in Clapton was a tricky one and we got there in the end. Thanks to James for his advice and experience. I changed agency throughout the process and Butler&Stag... Read Full Review
Not Bad
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James
Sam
By : 'Ed'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E8
James was outstanding throughout, helping me navigate the complex buying process for the first time. Communication was excellent and he really went above and beyond to keep things moving forward despite numerous inevitable complications. Highly... Read Full Review
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James
By : 'MA'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E2
What can I say about Butler & Stag. The whole service from day 1 was brilliant. As soon as James Brough stepped into my flat and we started talking I knew he was a genuine person. He understood my situation and listened and did not just try and sell the service. I did not even think twice in... Read Full Review
The fees was fair in my opinion .
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James
By : 'JC'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E2
Kept constant communication and clear instructions - James did everything he could to move things along and check in on any hiccups. Would recommend and consider marketing through B&S in... Read Full Review
N/A
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Sam
Jaime
By : 'Missy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
Looking for a short term let in London is not easy but these guys have rented me a fabulous flat for a very competitive price . They have been so helpful and always there to answer any query and make the process easy! Love the... Read Full Review
Totally fine
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Jaime
Neil
By : 'edozar'
Services : Letting( Property Management )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : E17L
These guys worked really hard to get things together the way I needed. I recommend using B&S for... Read Full Review
good fees
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Jaime
Sam
By : 'Nikki'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
Jaime and Sam were great to deal with in our time in the property. Jaime was great at sorting out any problems that arose and constantly kept us informed when anything was going to take a while. When it came to moving out, Sam was always really respectful of our time and made sure to organise... Read Full Review
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Jaime
By : 'Mara'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EC1
Great to work with Jaime. She is extremely responsive and makes sure all issues are solved rapidly. Even on the... Read Full Review
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Jaime
By : 'ML12'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
- Great service - Very reactive to our requests - Transparent in their process (e.g., let them know where they are, what still needs to be done) - Very pleasant... Read Full Review
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Jaime
Sam
By : 'Haissam'
Services : Letting( As a Tenant )
Rent PCM : £2650
Would you recommend ? : Yes
Postcode : N1
Jaime and Sam were extremely nice and helpful on my flat searching process and beyond that once they helped find a place where really keen on assisting me with all the doubts I had. Overall I am very satisfied with my experience and would recommend them to... Read Full Review
.
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Neil
Jaime
By : 'Carolyn'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1845
Would you recommend ? : Yes
Postcode : E2
As a Director of a relocation company, I have worked with every estate agent in London. I can honestly say that Neil, Jaime and James were some of the best professionals I have worked with. They were responsive and very patient. I certainly will be recommending them and hope to use them a lot... Read Full Review
Good value for money
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Sam
Jaime
By : 'Jean'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N1
As a Landlord, I have used B&G before and would use again - very understanding of my particular situation and they found us a nice young man who will hopefully be very happy in our... Read Full Review
By : Neil Leahy
Nov 4, 2016Dear Jean, Thank you for your review and also for your loyalty. Pleased that we could match a tenant to your needs again, as ever we are here when you need us. Kind Regards, BUTLER &...
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James
Neil
By : 'S.jordan'
Services : Sales( As a Vendor )
Sold price : £399500
Would you recommend ? : Yes
Postcode : E8
Professional, friendly and reliable service received from both James and Neil on what turned out to be a very complicated sale. They were always quick to respond and incredibly helpful in chasing when needed.Can't recommend them... Read Full Review
Worth every penny!
By : Neil Leahy
Nov 4, 2016Dear Sara, It was our pleasure assisting you with the sale of your home. Some sales prove to be straight forward and others more complex. Regardless of this our committment remains to see each sale...
