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Frome, BA11
2/5, 12 Reviews
25% Recommended
75% letting valuation accuracy
56% letting fee satisfaction
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"Very difficult to deal with,..."
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1 Star Review
By : 'pen1'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : BA11
Feb 4, 2018
People found this helpful6
Very difficult to deal with, sly. Did nothing to help when needed, Not honest with tenant or landlord.. would not recommend..
Comments on Agent Fees
Total rip off.. money for nothing..
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 56.00% | £675 | £2,000 |
Address
Swallows Property Letting
4 The Bridge, Frome, Somerset
BA11 1AR
01373 463002
Services offered
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- Lettings
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Swallows Property Letting Branches (View All 2)
Avoid at all cost the ...
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1 Star Review
By : 'ben'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA11
Feb 22, 2022
People found this helpful2
Avoid at all cost the conditions they expect you to live in are disgusting as you can see from the photo attached of a massive hole in our bathroom floor we have complained about for months along with black mould in bedrooms bathroom and living... Read Full Review
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ben woodruff said about Swallows Property Letting
Services : Letting( As a Tenant )Date: 22nd Feb 2022
Avoid at all cost the conditions they expect you to live in are disgusting as you can see from the photo attached of a massive hole in our bathroom floor we have complained about for months along with black mould in bedrooms bathroom and living room.
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1 Star Review
By : 'sam'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SN4
Jan 18, 2021
People found this helpful0
Went to view a property that was on the same land as a lovely lady who owns converted stables. We were toured around by her as she was happy to do so. Andrew then turned up and immediately gave off an arrogant way about him. He seemed annoyed we came a bit early and was toured by the woman. He also ... Read Full Review
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sam said about Swallows Property Letting
Services : Letting( As a Tenant )Date: 18th Jan 2021
Went to view a property that was on the same land as a lovely lady who owns converted stables. We were toured around by her as she was happy to do so. Andrew then turned up and immediately gave off an arrogant way about him. He seemed annoyed we came a bit early and was toured by the woman. He also shushed my dog, did not shush the owner of the property's dog...just mine (clearly he's fake to those he benefits from). He heard me shush my dog and thought he could do the same, but much louder and unkind. If he did that again I would have not been so dismissive. I hope to never come across him again. We then made our way to the next property. We could not see him outside. We tried to find somewhere to park. In no way are we parking on the main country road. He came out all confused about why we were not getting out. He pulled faces (I could see he was even when wearing a mask OUTSIDE). He scrunched up his eyebrows saying "it's fine to park here" and seemed annoyed that we turned that down as my partner did not want to park on a bend. I also started to talk about the parking and Andrew just WALKS OFF as I'm talking!! What a completely utterly unprofessional manner he has. His attitude needs to change as his ego is too big and I do not get why. Keep your dogs away from him and also just stay away in general.
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As a landlord, I rent out 2 ...
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5 Star Review
Angelika
By : 'Ms'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : BA1
Oct 30, 2019
People found this helpful0
As a landlord, I rent out 2 properties through Swallows and have done for several years now. To date I have found them very professional and thorough and better than other agents in both the Frome and Bath areas I used in the past. So far so good - Thank you and keep up the good work... Read Full Review
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Ms McDonagh said about Swallows Property Letting
Services : Letting( As a Owner )Date: 30th Oct 2019
As a landlord, I rent out 2 properties through Swallows and have done for several years now. To date I have found them very professional and thorough and better than other agents in both the Frome and Bath areas I used in the past. So far so good - Thank you and keep up the good work Swallows
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We made the huge mistake of ...
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1 Star Review
By : 'Jon'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : BA22
Jul 18, 2019
People found this helpful0
We made the huge mistake of dealing with Swallows in Frome.Moved into our property Sept.2018 with a number of issues that were to be attended to as soon as we moved in.Just 2 items were done, as of today we still have a heating/water boiler that still doesn't work..had engineer out twice... Read Full Review
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Jon Wright said about Swallows Property Letting
Services : Letting( As a Tenant )Date: 18th Jul 2019
We made the huge mistake of dealing with Swallows in Frome.Moved into our property Sept.2018 with a number of issues that were to be attended to as soon as we moved in.Just 2 items were done, as of today we still have a heating/water boiler that still doesn't work..had engineer out twice who confirmed it has always been a problem and needs new parts and a general service...landlord wont agree to replace and Swallows take no action to get this issue resolved.Our first visit from Swallows was on Wednesday last week .Andrew took pictures of the mould and damp , the windows that are sealed shut , the loose stair rail etc etc etc (all items noted last September when we moved in) we are now 9 days on and guess what ? Not a word from anyone.Have given a one star rating and that is just because of how efficient they were when they took our payment...agreed to pay 12 months in advance.BIG MISTAKE !!! Please dont deal with these people , they have no interest in their clients and offer no assistance whatsoever
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1 Star Review
By : 'Tam'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA11
Apr 17, 2019
People found this helpful2
Unprofessional, discriminatory and rude. I went in to ask these ladies some questions as I was interested in renting and I was told that I wouldn't get a place, as I was a single parent on a low income - even though I have the funds to back me... Read Full Review
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Tam said about Swallows Property Letting
Services : Letting( As a Tenant )Date: 17th Apr 2019
Unprofessional, discriminatory and rude. I went in to ask these ladies some questions as I was interested in renting and I was told that I wouldn't get a place, as I was a single parent on a low income - even though I have the funds to back me up.
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Poorly managed - lack of ...
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1 Star Review
By : 'Tower'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BA12
Jul 15, 2018
People found this helpful3
Poor management overall - Swallows referred to the wrong property twice by e-mail to the landlord - hugely unprofessional. Communication limited and deadlines never met financially despite written terms of... Read Full Review
Comments on Agent Fees
Shockingly out of touch with reality.
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Tower said about Swallows Property Letting
Services : Letting( As a Owner )Date: 15th Jul 2018
Poor management overall - Swallows referred to the wrong property twice by e-mail to the landlord - hugely unprofessional. Communication limited and deadlines never met financially despite written terms of service.
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Very difficult to deal with, ...
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1 Star Review
By : 'pen1'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BA11
Feb 4, 2018
People found this helpful6
Very difficult to deal with, sly. Did nothing to help when needed, Not honest with tenant or landlord.. would not... Read Full Review
Comments on Agent Fees
Total rip off.. money for nothing..
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pen1 said about Swallows Property Letting
Services : Letting( As a Owner )Date: 4th Feb 2018
Very difficult to deal with, sly. Did nothing to help when needed, Not honest with tenant or landlord.. would not recommend..
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I truly cannot express fully ...
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5 Star Review
Claire
By : 'Elizabeth'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : BA11
Oct 25, 2017
People found this helpful2
I truly cannot express fully how helpful and kind they all were in Swallows. Particularly Claire, who I felt really went beyond what her job called for to help us move into our new home. She was compassionate and empathic, beautiful to discover within this world. There are so many people looking... Read Full Review
Comments on Agent Fees
it is as it is..
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Elizabeth Thomas said about Swallows Property Letting
Services : Letting( As a Tenant )Date: 25th Oct 2017
I truly cannot express fully how helpful and kind they all were in Swallows. Particularly Claire, who I felt really went beyond what her job called for to help us move into our new home. She was compassionate and empathic, beautiful to discover within this world. There are so many people looking for houses, she could easily have found someone else to move into our new home, but I feel she walked with us and helped...was a beautiful feeling...deeply grateful to her and Swallows agency.
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During our entire tenancy ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : BA14
Aug 2, 2017
People found this helpful6
During our entire tenancy Swallows made us feel unworthy human beings Everything we requested was ignored or denied People rent for a variety of reasons not always because they are unemployed/unable to buy/benefit scroungers. We have been treated with prejudice & *, receiving intimidating,... Read Full Review
Comments on Agent Fees
Rather expensive for little return - the Agent is only on the side of the Landlord NOT the tenant. No support whatsoever for the tenant
Comments (0)During our entire tenancy Swallows made us feel unworthy human beings
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Disgruntled WILTS said about Swallows Property Letting
Services : Letting( As a Tenant )Date: 2nd Aug 2017
During our entire tenancy Swallows made us feel unworthy human beings
Everything we requested was ignored or denied
People rent for a variety of reasons not always because they are unemployed/unable to buy/benefit scroungers. We have been treated with prejudice & *, receiving intimidating, offensive phone calls & emails from Caroline who didn't research her facts before threatening that we could never rent again.
Renting through this agent has caused much distress & we advise people to think carefully before using Swallows Letting Agency.
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Swallows have taken over our ...
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5 Star Review
Claire
By : 'A.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA11
Feb 21, 2017
People found this helpful0
Swallows have taken over our property from another agency in the area, and what a difference. They have efficiently dealt with problems that already existed at the property and have been quick in responding to communication. I would heartily recommend them to any landlord. Thanks again... Read Full Review
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A. Wallace said about Swallows Property Letting
Services : Letting( As a Owner )Date: 21st Feb 2017
Swallows have taken over our property from another agency in the area, and what a difference. They have efficiently dealt with problems that already existed at the property and have been quick in responding to communication. I would heartily recommend them to any landlord. Thanks again Claire.
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Overall a very poor ...
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1 Star Review
By : 'Bobdoone'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BA11
Apr 10, 2014
People found this helpful13
Overall a very poor experience, including: 1. Overcharged for minor works e.g. £75 to mow and prune a very small garden! 2. Refused to get 3 quotes for a major repair (over £3000), and told "why do you need 3 quotes, you earn enough from the property"! 3. Very difficult to get hold ... Read Full Review
Comments (0)Overall a very poor experience, including:
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Bobdoone said about Swallows Property Letting
Services : Letting( As a Owner )Date: 10th Apr 2014
Overall a very poor experience, including:
1. Overcharged for minor works e.g. £75 to mow and prune a very small garden!
2. Refused to get 3 quotes for a major repair (over £3000), and told "why do you need 3 quotes, you earn enough from the property"!
3. Very difficult to get hold of them e.g. sent 3 emails with no response after 3 working days.
4. Charges for change of tenant are excessive (compare the local competition).
5. Tenant informed us they also have a very poor device from Swallows.
6. Delay in faults being reported to us e.g. over 3 weeks for a leaking roof!
7. Rude staff, that make you feel you are in the wrong for asking questions/querying information.
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I should state at the start ...
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1 Star Review
By : 'WARNING'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA11
Jan 16, 2014
People found this helpful15
I should state at the start that as well as renting houses for the last 7 years I am also a landlord. I could write an entire essay and back it up with pictures but all I can say is that our experience with this company was just terrible. They lied, they did nothing and they ended up taking... Read Full Review
What agent could do to change your mind?
Gone out of business
Comments (0)I should state at the start that as well as renting houses for the last 7 years I am also a landlord.
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WARNING - AVOID! said about Swallows Property Letting
Services : Letting( As a Tenant )Date: 16th Jan 2014
I should state at the start that as well as renting houses for the last 7 years I am also a landlord.
I could write an entire essay and back it up with pictures but all I can say is that our experience with this company was just terrible. They lied, they did nothing and they ended up taking deposit money off us and I have since found out that they know the cause of damage was natural as I had explained but still took our money anyway
If you rent off them be prepared to hear the phrase "too busy" - a lot. Do NOT trust anything that they say and get anything that is agreed in writing.
If you have them managing your property be careful. They were managing our property and the quarterly visits never happened, their so called main contractor is some "bodge it and scarper" odd job man. So if you are a landlord watch them like a hawk
The owner may have a quasi aristocratic name and sound very pucker - but the reality is that he is a bit of a rip off man masquerading as a gentleman.
To date we have yet to hear anyone say a good thing about them in the local area
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