The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 515 Reviews
95% Recommended
90% sales valuation accuracy
95% letting valuation accuracy
85% sales fee satisfaction
77% letting fee satisfaction
Share On : 
By : 'Mhairi'
Services : Letting(As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SE22
Laura was great with my partner and I moving in together. She was available to answer all our questions and was able to provide us with all the necessary details with ease. Very friendly from the initial viewing through the entire process, dealing with Laura made our move streamlined and efficient.
It was more than I had anticipated, but not unreasonable
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 85% | £175,000 | £3,500,000 |
| Lettings | 95% | 77% | £480 | £5,200 |
ludlowthompson
81-83 Lordship Lane, London, Greater London
SE22 8EP
020 8299 8777
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 8/22/2016, 6:12:45 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Beth
By : 'Marissa'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE17
I am giving Beth Cooter a 5 star review as she was an absolute pleasure to work with from the very beginning to the end (on a very long Sale!) . Thanks for... Read Full Review
Share On :
Beth
By : 'Rachel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE15
Beth Cooter at Dulwich LT recently assisted with my flat sale. Throughout the process, I found her and the team very professional, responsive and transparent. The flat sale went very smoothly and I would have no hesitation in recommending Beth to anyone looking to buy/sell a property in the... Read Full Review
Share On :
Eda
By : 'Rob'
Services : Other
Would you recommend ? : No
Postcode : SE22
Lovely Viewing w/Eda Just a quick review to note my lovely experience this morning with Eda Hasan, who was kind, courteous and knowledgeable during my viewing. She represented Ludlow Thompson brilliantly, giving me faith in continuing to review their local listings - and since I am at the start ... Read Full Review
Share On :
Beth
By : 'Freddie'
Services : Sales( As a Buyer )
Sold price : £485000
Would you recommend ? : Yes
Postcode : SW8
Beth Cooter was both highly professional and amicable throughout the entire process of purchasing a flat. What impressed me most as a customer was her continued pressure on both sides of the deal and keeping in regular contact with me to update me on any progress. Lastly, she always available on ... Read Full Review
Share On :
By : 'Jason'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE15
Iv Just purchased a flat in Gowlett Rd Se15 ,I dealt with Olivia at the lordship lane office . She has been fab throughout the transaction , keeping me updated and helping me deal with any problems . Thank you for a 5 star service. I would highly recommend going threw Olivia in any property... Read Full Review
Share On :
By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE5
Lola and Josh were efficient, professional and friendly! Thanks both for showing us around and answering any questions or queries we had about the flat. Highly... Read Full Review
Share On :
By : 'SP'
Services : Other
Would you recommend ? : Yes
Postcode : BR
Andre has provided exceptional service to me and my wife. The next steps to get on the property ladder will go a whole lot smoother thanks to his advice. Highly... Read Full Review
Good
Share On :
By : 'Shakil'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE25
I was in touch with your agent Andre Williams over the phone who was very professional and provided information which has greatly helped my... Read Full Review
Good
Share On :
By : 'MC'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE22
The team were great in terms of being really responsive and helping source a property which suited our brief. Mita was great in terms of showing us around and answering any questions or queries we had about the flat. Unfortunately it wasn't quite what we were looking for but I would have... Read Full Review
Share On :
By : 'Lorraine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE27
From my past experience letting agents have always facilitated ensuring that both the tennant and landlords expectations are met, both contractually and evening practically. In this case, I made clear conditional requests to take the flat on, also written into the tenancy agreement. Upon arriving... Read Full Review
Ironically one of the highest agency fees paid, and the poorest service.
By : ludlowthompson
Aug 28, 2018Dear Lorraine, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely...
Share On :
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE15
Really helpful, accurate information given and easy to talk with. Broke down the steps required and made the whole experience quick and... Read Full Review
Share On :
By : 'samlewisham'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE14
Laura was great, she was positive on house viewings but more importantly made us feel like she was looking for us, much... Read Full Review
Share On :
Stephen
By : 'PWD'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SE15
I have been dealing with Stephen for many years, first when he was taking prospective tenants on viewings to my property and more recently in the Manager capacity. He has always been courteous and friendly. He has expert knowledge of the the Peckham and East Dulwich areas, and I value his... Read Full Review
Average
Share On :
Hannah
By : 'Joanna'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SE22
We have had a very positive experience with ludlowthompson. Staff are helpful, friendly and easily contactable. This was our first time letting a property, and Hannah made the process less stressful and... Read Full Review
Share On :
By : 'Ozge'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Laura is quite a helpful agent, she is attention to detail, provides prompt answers, I recommend her services to... Read Full Review
Share On :
By : 'Mama'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE22
I'm really happy with you guys for nice reception through out the proceeding till this time I never tought... Read Full Review
Good
Share On :
By : 'Mhairi'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SE22
Laura was great with my partner and I moving in together. She was available to answer all our questions and was able to provide us with all the necessary details with ease. Very friendly from the initial viewing through the entire process, dealing with Laura made our move streamlined and... Read Full Review
It was more than I had anticipated, but not unreasonable
Share On :
By : 'J.'
Services : Letting( As a Tenant )
Rent PCM : £2396
Would you recommend ? : Yes
Postcode : SE21
Laura Costa was extremely helpful and went the extra mile for us. Excellent customer services, she was very polite and helpful, genuine and never... Read Full Review
Share On :
Stephen
By : 'Suzan'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE19
Stephen and Aaron are very helpful in dealing with customer's concerns, they communicate effectively with clients and have very friendly tones over the... Read Full Review
Good
Share On :
Stephen
By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE19
Thanks a lot Aaron for helping through the whole process until the day we moved in. You are such a gentle man and a very professional... Read Full Review
Good Aaron Gavin
