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Canada Water, London SE16
4.5/5, 74 Reviews
84% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
100% sales fee satisfaction
88% letting fee satisfaction
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communi
cation and maximum trust at all times- and we get results! Last year alone we let\/sold over £1bn worth of property and over 9000 people rent\/let with us across London.
Whether you are looking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
"Great..."
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5 Star Review
By : 'ZY'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : SE13
Jun 16, 2018
People found this helpful0
Martin is a great negotiator and hard worker. Priced it well, reacted to where the market, kept me always informed and managed the negotiations admirably. A knowledgeable agent
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £180,000 | £410,000 |
| Lettings | 80% | 88% | £1,000 | £3,100 |
Areas covered
- SE1
- SE10
- SE13
- SE14
- SE16
- SE3
- SE8
Address
ludlowthompson
Unit 2 Montreal House, Surrey Quays Road, London, Greater London
SE16 7AQ
l:02071010235 s:02071010236
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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ludlowthompson Branches (View All 9)
Great service all ...
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5 Star Review
Joao
By : 'Gabor'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE10
Aug 28, 2023
People found this helpful0
Over the past 9 years, Ludlow has consistently matched me with great tenants, helped manage my property, reported and resolve issues quickly. The experience has been superb, both from marketing and day-to-day management. They are reliable, responsive and completely customer-focused. I can... Read Full Review
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Gabor said about ludlowthompson
Services : Letting( As a Owner )Date: 28th Aug 2023
Over the past 9 years, Ludlow has consistently matched me with great tenants, helped manage my property, reported and resolve issues quickly. The experience has been superb, both from marketing and day-to-day management. They are reliable, responsive and completely customer-focused. I can thoroughly recommend them
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The appointment was made at ...
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1 Star Review
Jennifer
By : 'Jeffrey'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW10
Oct 20, 2022
People found this helpful0
The appointment was made at 7:00pm and I am not the only one waited for 30 minutes but there were two other groups of people were waiting together. There was no agent answered the phone until the agent, Jennifer came down from the property. She mentioned she waited in the property and blamed us did ... Read Full Review
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Jeffrey said about ludlowthompson
Services : Letting( As a Tenant )Date: 20th Oct 2022
The appointment was made at 7:00pm and I am not the only one waited for 30 minutes but there were two other groups of people were waiting together. There was no agent answered the phone until the agent, Jennifer came down from the property. She mentioned she waited in the property and blamed us did not ring the bell. Waited our time and the attitude was absolutely unacceptable.
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The viewing process was ...
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2 Star Review
By : 'Gemma'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : E1
May 2, 2022
People found this helpful0
The viewing process was smooth, and the paperwork/screening part went well. The problems started after I got the keys to a dusty dirty apartment. I was told I can just leave it in the state it was in when I move out, which felt amateur and frankly…. lazy. No one bothered to do the check in with... Read Full Review
Comments (0)The viewing process was smooth, and the paperwork/screening part went well. The problems started after I got the keys to a dusty dirty apartment. I was told I can just leave it in the state it was in when I move out, which felt amateur and frankly…. lazy.
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Gemma said about ludlowthompson
Services : Letting( As a Tenant )Date: 2nd May 2022
The viewing process was smooth, and the paperwork/screening part went well. The problems started after I got the keys to a dusty dirty apartment. I was told I can just leave it in the state it was in when I move out, which felt amateur and frankly…. lazy.
No one bothered to do the check in with me present on a property that had not been previously let before; and as a result - after I moved in I promptly found that I had no hot water (for three days) and no one had bothered to plumb in the washing machine. Not ideal as I had to leave for a trip with dirty clothes and arrange laundry overseas.
A temporary fix was done for the hot water, which was finally permanently fixed today but took two hours and four men. When they rang the intercom to gain access; surprise surprise… that doesn't work either.
The people I speak to to resolve these matters seem very obliging and nice, but this has been a bit of a shambles.
Very quick to ask for the rent though (obviously!)
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Tried to get a viewing for ...
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1 Star Review
By : 'An'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : E14
Jul 27, 2021
People found this helpful0
Tried to get a viewing for about two weeks - both me and my partner called over 5 times during normal, weekday office hours - never got a call back, never got a viewing. Every time we called they wanted to take our details (name, phone number, email, address, what kind of property we wanted) and... Read Full Review
Comments (1)Tried to get a viewing for about two weeks - both me and my partner called over 5 times during normal, weekday office hours - never got a call back, never got a viewing. Every time we called they wanted to take our details (name, phone number, email, address, what kind of property we wanted) and would then abruptly hang up and say they would call us back, which they NEVER DID, NOT ONCE.
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An Ger said about ludlowthompson
Services : Letting( As a Prospective Landlord/Tenant )Date: 27th Jul 2021
Tried to get a viewing for about two weeks - both me and my partner called over 5 times during normal, weekday office hours - never got a call back, never got a viewing. Every time we called they wanted to take our details (name, phone number, email, address, what kind of property we wanted) and would then abruptly hang up and say they would call us back, which they NEVER DID, NOT ONCE.
We expressed interest each time and would have been ready to put a deposit down had they given us any time. Today we called them for the nth time asking for more information/to book a viewing and they told us the property had been taken. Thanks a bunch. Would not recommend.
Oh and the property is still listed as available on property websites even though it's 'gone'.
Honestly wouldn't be surprised if they only accepted calls to collect our data.
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By : Kern Rhoden - Lettings Manager
Jul 28, 2021Hi, I’m sorry to hear of your experience in trying to book a viewing for the above mentioned property. The property had received very high demand, and we had received a few offers within...
Olivia Bains Has looked after ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BR1
Apr 14, 2021
People found this helpful0
Olivia Bains Has looked after me through the selling process of my property, and I have found her very professional with loads of enthusiasm. The property has only been on the market a few days, and she has secured me an offer already, and their marketing and response to queries has been... Read Full Review
Comments (0)Olivia Bains
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David Bride said about ludlowthompson
Services : Sales( As a Vendor )Date: 14th Apr 2021
Olivia Bains
Has looked after me through the selling process of my property, and I have found her very professional with loads of enthusiasm.
The property has only been on the market a few days, and she has secured me an offer already, and their marketing and response to queries has been great
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1 Star Review
Ross
By : 'Dylan'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : SW9
Aug 11, 2020
People found this helpful3
First, check their ** not a website that gets paid by the agencies and has incentives for them to stay on it. Ludlow have been terrible for - slow emails, not being able to talk over the phone with the agent to clarify issues. The tldr version is this: it is now a month after the holding... Read Full Review
Comments (1)First, check their ** not a website that gets paid by the agencies and has incentives for them to stay on it.
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Dylan said about ludlowthompson
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Aug 2020
First, check their ** not a website that gets paid by the agencies and has incentives for them to stay on it.
Ludlow have been terrible for - slow emails, not being able to talk over the phone with the agent to clarify issues.
The tldr version is this: it is now a month after the holding deposit, we are supposed to move in tomorrow and we are yet to be sent a contract or any support on handover for the keys. We contacted the current tenants a couple of days ago about them so we don't have to deal with Ludlow.
We've been trying to secure a tenancy with the property manager Ross Edwards and it has been really painful. He is very slow to reply to emails even when he himself has written us a deadline he expects to reply. From around 7 phone calls only twice have we been able to get ahold of him to actually speak to him. He was withholding sending us a draft contract for a whole week and we finally got one from the person on the phone help desk.
5 from our 10 emails have been chasing Ross to give more details or send us the documents expected. Ross has even explicitly said that he would send us the contract the previous Friday only to not do so. Two days before the tenancy we called Ludlow and they said "we'll be in touch but if we're not in 24h give us another call" and you wouldn't believe what happened in 24h. Nothing. So we called them again.
I dread now being a current tenant and will know to document everything for auditing purposes, will prepare to call them multiple times if there are issues and I'll generally we wary. Awful service, would avoid them in my next tenancy.
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By : Gemma Heaton
Aug 13, 2020Dear Dylan Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could...
I have been extremely ...
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5 Star Review
By : 'Jaz'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE16
Jan 24, 2020
People found this helpful1
I have been extremely impressed with the service which has been faultless. The lettings team have been professional throughout the engagement. They have been supportive and provided excellent guidance and assistance and showed they cared about my concerns by tailoring the service that has met my... Read Full Review
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Jaz Kirwan said about ludlowthompson
Services : Letting( As a Owner )Date: 24th Jan 2020
I have been extremely impressed with the service which has been faultless. The lettings team have been professional throughout the engagement. They have been supportive and provided excellent guidance and assistance and showed they cared about my concerns by tailoring the service that has met my expectations at every step.
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Thank you, Marta @ ...
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5 Star Review
Mark
By : 'Igor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Nov 10, 2019
People found this helpful0
I worked with Marta Duda, who helped me letting the apartment. She was great - very polite, honest and professional. Helped me a lot, especially considering the fact that it was my first renting in the UK. Thank you, Marta! And thank you,... Read Full Review
Comments (0)I worked with Marta Duda, who helped me letting the apartment. She was great - very polite, honest and professional. Helped me a lot, especially considering the fact that it was my first renting in the UK.
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Igor said about ludlowthompson
Services : Letting( As a Tenant )Date: 10th Nov 2019
I worked with Marta Duda, who helped me letting the apartment. She was great - very polite, honest and professional. Helped me a lot, especially considering the fact that it was my first renting in the UK.
Thank you, Marta! And thank you, LudlowThompson!
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Restored my faith in estate ...
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5 Star Review
By : 'Tamara'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE16
Sep 2, 2019
People found this helpful1
Kern Rhoden in the sales team is responsive, proactive and personal. He went beyond expectations to get the property rented in the timeframe... Read Full Review
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Tamara McCombe said about ludlowthompson
Services : Letting( As a Owner )Date: 2nd Sep 2019
Kern Rhoden in the sales team is responsive, proactive and personal. He went beyond expectations to get the property rented in the timeframe desired.
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The most unprofessional agent ...
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1 Star Review
Daniel
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £2097
Would you recommend ? : No
Postcode : SE16
Apr 16, 2019
People found this helpful2
Daniel showed me and my partner a flat (Vancouver building) at Canada Water that was available for rent. We immediately told him and emailed him with our offer and told us he would get back to us. He was not getting back to us even after i had called him myself and he had promised to reply on the... Read Full Review
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Alex and Nikol said about ludlowthompson
Services : Letting( As a Tenant )Date: 16th Apr 2019
Daniel showed me and my partner a flat (Vancouver building) at Canada Water that was available for rent. We immediately told him and emailed him with our offer and told us he would get back to us. He was not getting back to us even after i had called him myself and he had promised to reply on the same day. He never did until my partner called and told us that it is not enough and someone else is viewing the flat on that day. I called Daniel to raise the offer and told me he woukd get back to me by 2pm to tell me. He never did.... the most unprofessional estate agent i have ever had the displeasure dealing with!! Avoid at all costs!!
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Excellent ...
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5 Star Review
Daniel
By : 'Oz'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE1
Feb 6, 2019
People found this helpful0
Daniel has been a pleasure to deal with from the first time we spoke. He has delivered on everything he's discussed with me so far, from arranging the marketing of my property, to finding a tenant really quickly and following up on all aspects of the process. He always responds to... Read Full Review
Comments on Agent Fees
Good
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Oz Brokenshire said about ludlowthompson
Services : Letting( As a Owner )Date: 6th Feb 2019
Daniel has been a pleasure to deal with from the first time we spoke. He has delivered on everything he's discussed with me so far, from arranging the marketing of my property, to finding a tenant really quickly and following up on all aspects of the process. He always responds to telephone calls and messages, and explains things clearly. I am very grateful to him for taking away a lot of the stress that can go along-side letting a property and I feel very reassured to know Daniel is just a phone call away should I need anything. I have no doubt he will go a long way in his career .
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Sales of ...
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5 Star Review
By : 'HALIMA'
Services : Other
Sold price : £180000
Would you recommend ? : Yes
Postcode : ARNO
Jan 28, 2019
People found this helpful0
Am very pleased with the excellent service I received from Halima, in particular her execellent customer services, she follow on calls to make sure every step of the transaction is see through to my satisfaction. Many thanks for your... Read Full Review
Comments on Agent Fees
Excellent
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HALIMA BEGUM said about ludlowthompson
Services : Other( )Date: 28th Jan 2019
Am very pleased with the excellent service I received from Halima, in particular her execellent customer services, she follow on calls to make sure every step of the transaction is see through to my satisfaction. Many thanks for your assistance.
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By : Noel Baker
Apr 8, 2019Halima Begum had serviced my query very excellently. She showed Skill, enthusiasm and professional Committment in serving me. She is a very pleasant and a very good "FACE" of the Company. A great...
Excellent ...
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5 Star Review
Sophie
By : 'Nuria'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SE11
Nov 5, 2018
People found this helpful0
The agent was very efficient and care about my friend and I needs. She didn't stop until she found a very nice place within the short time we had available. I would definitely go to her if I precise anything... Read Full Review
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Nuria said about ludlowthompson
Services : Letting( As a Tenant )Date: 5th Nov 2018
The agent was very efficient and care about my friend and I needs. She didn't stop until she found a very nice place within the short time we had available. I would definitely go to her if I precise anything else.
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Excellent ...
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4 Star Review
Mark
By : 'Peter'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE3
Oct 15, 2018
People found this helpful0
Both Martin and Mark from start to finish were very professional and protected my interests, as Seller, to the full. They responded quickly and efficiently to all tasks required of them and their courtesy was outstanding. They never failed to return a telephone call, and kept me updated on any new... Read Full Review
Comments on Agent Fees
Agency fees were very reasonable considering the amount of work it entailed.
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Peter Linton said about ludlowthompson
Services : Sales( As a Vendor )Date: 15th Oct 2018
Both Martin and Mark from start to finish were very professional and protected my interests, as Seller, to the full. They responded quickly and efficiently to all tasks required of them and their courtesy was outstanding. They never failed to return a telephone call, and kept me updated on any new developments with the Buyer and their conveyancing Solicitor to facilitate exchange of contracts and completion .
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Flat ...
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5 Star Review
Mark
By : 'Aneliya'
Services : Sales( As a Buyer )
Sold price : £410000
Would you recommend ? : Yes
Postcode : SE16
Sep 14, 2018
People found this helpful0
We bought our first flat with Mark and the experience we had with him was great. He was very open and professional and helped us make an informed choice after a poor experience we had in the past with other agents. Mark also recomended solicitors, knowing that we were looking to close a deal very... Read Full Review
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Aneliya said about ludlowthompson
Services : Sales( As a Buyer )Date: 14th Sep 2018
We bought our first flat with Mark and the experience we had with him was great. He was very open and professional and helped us make an informed choice after a poor experience we had in the past with other agents. Mark also recomended solicitors, knowing that we were looking to close a deal very quickly - we were not disappointed! Not only this, but he was helping us chase paperwork and make sure both for us and the vendors everything is running smoothly. We had dealt with quite a few agents in the last 8 months to find our new home and Mark was by far the best agent we dealt with. I would recommend him and Ludlowthompson and go back to this agency should I need to. We love our new place and can't thank Mark enough for his help and professionalism throughout this process!
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Great ...
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5 Star Review
By : 'ZY'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE13
Jun 16, 2018
People found this helpful0
Martin is a great negotiator and hard worker. Priced it well, reacted to where the market, kept me always informed and managed the negotiations admirably. A knowledgeable... Read Full Review
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ZY said about ludlowthompson
Services : Sales( As a Vendor )Date: 16th Jun 2018
Martin is a great negotiator and hard worker. Priced it well, reacted to where the market, kept me always informed and managed the negotiations admirably. A knowledgeable agent
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Quick and ...
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5 Star Review
By : 'Matt'
Services : Sales( As a Buyer )
Sold price : £307000
Would you recommend ? : Yes
Postcode : SE13
Jun 12, 2018
People found this helpful0
Martin was a great help in the purchase of my flat. He arranged a number of viewings for me at all hours of the day and was always quick to respond to any questions I... Read Full Review
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Matt said about ludlowthompson
Services : Sales( As a Buyer )Date: 12th Jun 2018
Martin was a great help in the purchase of my flat. He arranged a number of viewings for me at all hours of the day and was always quick to respond to any questions I had.
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Great agents for my recent ...
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5 Star Review
Mark
By : 'Carl'
Services : Sales( As a Buyer )
Sold price : £369500
Would you recommend ? : Yes
Postcode : SE13
May 29, 2018
People found this helpful0
I was very happy and impressed with the service that Martin and Mark provided for my recent house purchase. At every stage they were both prompt with answers and information and understanding of any issues that arose. I would highly recommend them for any sale or purchase and would definately use... Read Full Review
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Carl Lewisham said about ludlowthompson
Services : Sales( As a Buyer )Date: 29th May 2018
I was very happy and impressed with the service that Martin and Mark provided for my recent house purchase. At every stage they were both prompt with answers and information and understanding of any issues that arose. I would highly recommend them for any sale or purchase and would definately use them again in the future.
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Ibukun is ...
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5 Star Review
By : 'Margaret'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
May 28, 2018
People found this helpful0
My daughter and two of her friends were looking for a two bedroom apt. near Canada Water. Ibukun never gave up even when the landlord removed our first choice for the market a few days before they were due to move in. She sent us other options and showed us the best on the market. She was... Read Full Review
Comments on Agent Fees
good.
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Margaret said about ludlowthompson
Services : Letting( As a Tenant )Date: 28th May 2018
My daughter and two of her friends were looking for a two bedroom apt. near Canada Water. Ibukun never gave up even when the landlord removed our first choice for the market a few days before they were due to move in. She sent us other options and showed us the best on the market. She was indefatigable. I would recommend her series to anyone. We were so impressed by her.
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Efficient and ...
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5 Star Review
By : 'KK'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE10
May 10, 2018
People found this helpful0
Very positive experience. Ibukun and Kerl have been always eager to be as helpful as possible and are very easy to contact when there are any... Read Full Review
Comments on Agent Fees
Standard market rate
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KK said about ludlowthompson
Services : Letting( As a Tenant )Date: 10th May 2018
Very positive experience. Ibukun and Kerl have been always eager to be as helpful as possible and are very easy to contact when there are any queries
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 3/21/2016, 8:29:50 AM by allAgents
