The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.4/5, 9 Reviews
11% Recommended
100% letting valuation accuracy
20% letting fee satisfaction
Share On : 
By : 'Marie'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE18
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and I entered a smelly, dirty and dysfunctional property. Their stance is that the property is not in an uninhabitable state, because presumably, according to the agency's standards, they have exercised due care and skill as long as the property is not in a totally uninhabitable state. You've been warned, keep away..
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 20.00% | £1,100 | £1,200 |
Felicity J Lord
23 Tranquil Vale, Blackheath Village, London, Greater London
SE3 0BU
020 8852 9522
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Lily
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Lily Porter Just to say that as a tenant in a property managed by Lily Porter at Felicity J Lord Greenwich I have experienced very high quality tenancy management from Lily and the team. Lily is an excellent property manager, a pleasure to work with and I am very happy to provide a great... Read Full Review
Share On :
Lisa
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE12
Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and lie about what they have done. FJL head ... Read Full Review
Share On :
By : 'Marie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE18
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and I entered a smelly, dirty... Read Full Review
Share On :
By : 'A'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SE18
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of the tenancy contract etc. We understood everyone made... Read Full Review
Too high in term of the service it provides.
Share On :
By : 'T.Turner'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE13
Unjustified fees!! My boyfriend has been renting from them for the past few years, his contract ended, and chose not to renew it and we found another place. As with every new property to rent, referencing is required, pretty standard. Not standard when you have to pay �30, for them to give a... Read Full Review
By : Customer Relations Manager
Jul 15, 2015Hi T.Turner I'm really sorry to hear this. Please could you email help@fjlord.co.uk and we can look in to this for you. Many thanks Melanie Smith Customer Relations...
Share On :
By : 'disgruntledd206'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE18
We moved 250 miles north, and were due a baby (and therefore unable to make repeated trips to London), it was important for us to know that a team on the ground would be able to deal with any concerns that either we or the tenant may have. However, we feel that Felicity J Lord have seriously... Read Full Review
a: performed property visits b: informed us of work requiring done c: responded to complaints in a timely manner d: DONE THE JOB WE PAID THEM TO DO
By : Customer Relations Manager
May 27, 2014Dear customer We are really sorry to hear about your experience and the service you received. Customer service is important to us here at Felicity J Lord and we would like the opportunity to look...
Share On :
Anisha
By : 'tuesley'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE3
Do not use this letting agent. When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. When we decided to move in, they ... Read Full Review
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples\' money. They could not discreetly lobby for your eviction without your knowledge.
Share On :
By : 'Bob'
Services : Letting( As a Tenant )
Would you recommend ? : No
We have been renting with FJL for just over a year and their management team are hopeless. They tend to do anything possible to "not" manage the property. The most ridiculous example was a problem we had with our boiler and a leaking radiator. They actually list boiler problems on... Read Full Review
Fold their company.
Share On :
By : 'Jim'
Services : Letting( As a Owner )
Would you recommend ? : No
I was approached by this branch after they found an online advert that I'd placed for my 2 bed flat. They talked me into sending someone out to give an appraisal that afternoon. On seeing the flat, the agent seemed very pushy to get me to sign up with them, and assured me that they'd be able to... Read Full Review
Give an honest appraisal of likely rent (2 other agents suggested at least £100 - £150 lower). Show tenants round who actually meet my requirements, Not take my keys home with them.
