Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings p
ackages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
By : 'Patricia' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : W2
Jan 21, 2022
People found this helpful1
The service provided by Runy was amazing! He helped my boyfriend and I find our first home to rent together. He's very professional, addresses all of our questions and keeps communication very open and... Read Full Review
Services : Letting( As a Tenant )Date: 21st Jan 2022
The service provided by Runy was amazing! He helped my boyfriend and I find our first home to rent together. He's very professional, addresses all of our questions and keeps communication very open and honest.
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Shocking ...
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1 Star Review
By : 'Matilda' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : WC1X
Sep 26, 2019
People found this helpful1
I have been a tenant with Portico for the last month and a half and have never regretted being with an Estate Agents more. Aside from the fact that when we moved into the flat there was a load of stuff from the previous tenant lying about, it was also in sub-par cleaning condition. This was only... Read Full Review
Services : Letting( As a Tenant )Date: 26th Sep 2019
I have been a tenant with Portico for the last month and a half and have never regretted being with an Estate Agents more. Aside from the fact that when we moved into the flat there was a load of stuff from the previous tenant lying about, it was also in sub-par cleaning condition. This was only the beginning. But it is a good demonstration of Portico's consideration for it's tenants. From here on it has been a nightmare of chasing them up for repairs, information on the flat (which should have been provided at the beginning of tenancy) and even a response for the formal complaint we made against them. They have yet to reply to us even though they state online their complaints procedure provides you with a formal response within 15 days. In my experience of renting in London I have never had to ask for help from the TPO and I am grateful they have supported me through the complaints process. These estate agents do not act in the best interest of the tenant. Be warned.
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Property renewal - Spyridon ...
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4 Star Review
By : 'Phoenix' Services : Letting( As a Tenant ) Rent PCM : £2955 Would you recommend ? : Yes Postcode : NW1
Jul 25, 2019
People found this helpful1
Property renewal - Spyridon has been really helpful getting everything sorted for the property renewal and change of one of the tenants, the process was much quicker than last year and we've received updates throughout the process to try and keep everything moving along quickly. Responses to... Read Full Review
Services : Letting( As a Tenant )Date: 25th Jul 2019
Property renewal - Spyridon has been really helpful getting everything sorted for the property renewal and change of one of the tenants, the process was much quicker than last year and we've received updates throughout the process to try and keep everything moving along quickly. Responses to emails have been quick and have made it a lot easier to get the renewal sorted.
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Unbelievably poor service in ...
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1 Star Review
By : 'Jan' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : WC1B
Jul 19, 2019
People found this helpful1
Unbelievably poor service in every way. This site seems to get good reviews about Portico, but not a SINGLE one for the Museum Street branch. Not surprising. It's really amazing and flabbergasting how bad the Museum Street Portico 'service' is. I was a tenant for ten years... Read Full Review
Services : Letting( As a Tenant )Date: 19th Jul 2019
Unbelievably poor service in every way. This site seems to get good reviews about Portico, but not a SINGLE one for the Museum Street branch. Not surprising. It's really amazing and flabbergasting how bad the Museum Street Portico 'service' is. I was a tenant for ten years (luckily not anymore). Portico were utterly awful in every way: service, communication (both amongst themselves and with us), organization, competence, and basic courtesy. This organization must have ENTIRELY the wrong leadership and training. Does anyone even enjoy their job at Portico??? I never got the impression that they did. I cannot wish them upon anyone. Do be warned! This "award-winning" nonsense is obviously rigged in some way. They do deserve a reward for Utter Ineptness, I suppose.
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4 Star Review
Gabriela
By : 'Malcolm' Services : Sales( As a Vendor ) Sold price : £343000 Would you recommend ? : Yes Postcode : WC1H
Oct 3, 2018
People found this helpful0
We were grateful for Gabriela's assistance with the sale of our flat. She was friendly and helpful throughout the... Read Full Review
Comments on Agent Fees
Portico were the least expensive of all the Estate Agents from whom we obtained quotes
We were grateful for Gabriela's assistance with the sale of our flat. She was friendly and helpful throughout the process.
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Unfortunately, this is not a ...
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1 Star Review
By : 'Max' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : WC1
Nov 8, 2017
People found this helpful3
Unfortunately, this is not a positive Review. I am afraid I never had to deal with such an incompetent agency before. When taking over the apartment, nothing had been cleaned and many things including oven and fridge did not function properly and were only attended to on request after several... Read Full Review
Comments on Agent Fees
highly overcharging for no service at all. E.g charging 300pounds for cleaning even though the apartment was never cleaned.
Services : Letting( As a Tenant )Date: 8th Nov 2017
Unfortunately, this is not a positive Review. I am afraid I never had to deal with such an incompetent agency before. When taking over the apartment, nothing had been cleaned and many things including oven and fridge did not function properly and were only attended to on request after several weeks. This delay and unreadiness to fix things continued throughout the year without exception. When moving out a cleaning fee of 300 pound was charged and on top of that several personal items such as desks, chairs and beds, which were left to be sold to the next occupants were claimed by Portico to be owned by the landlord. This fraudulent behavior is simply unacceptable and highly unprofessional.
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Portico handled every stage ...
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5 Star Review
By : 'Philip_C' Services : Sales( As a Vendor ) Sold price : £1200000 Would you recommend ? : Yes Postcode : WC1X
Sep 14, 2017
People found this helpful1
Portico handled every stage of my house sale superbly. They were proactive and responded effectively at a time of uncertainty in our part of the market, securing a timely sale.
At all times, they were communicative and followed up leads, queries and requests for information.
Portico is a hands-on ... Read Full Review
Comments on Agent Fees
Portico's fees were straightforward, transparent, and very acceptable.
Services : Sales( As a Vendor )Date: 14th Sep 2017
Portico handled every stage of my house sale superbly. They were proactive and responded effectively at a time of uncertainty in our part of the market, securing a timely sale.
At all times, they were communicative and followed up leads, queries and requests for information.
Portico is a hands-on agent; but only to the extent that you're comfortable with and which helps to achieve your selling aims, That is to say, they won't phone every five minutes just to "check in" for the sake of it; but they do respond to questions and ensure a flow of communication between you and all the other relevant parties, and make sure that potential buyers are kept warm.
They were friendly, courteous and approachable at all time, and had people skills along with their estate agent skills. In my observation, this extended to their good dealings with buyers as well as to us.
My wife and I achieved our house moving goals and Portico played a very active part in this.
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Excellent Service - ...
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5 Star Review
By : 'PC' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : WC1X
Aug 9, 2017
People found this helpful0
Excellent Service - Informative - Not pushy - Even afterwards helpful in clarifying all the steps during the whole process - friendly - patient - free of... Read Full Review
Excellent Service - Informative - Not pushy - Even afterwards helpful in clarifying all the steps during the whole process - friendly - patient - free of jargon
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Think of all the negative ...
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1 Star Review
By : 'TenantVictim' Services : Letting( As a Tenant ) Rent PCM : £1512 Would you recommend ? : No Postcode : WC1N
May 19, 2017
People found this helpful36
Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico.
This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time just do the following, DO NOT RENT FROM PORTICO,... Read Full Review
Services : Letting( As a Tenant )Date: 19th May 2017
Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico.
This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time just do the following, DO NOT RENT FROM PORTICO, seriously, avoid them at all costs, the high reviews here are a complete sham. They are not a decent agency (if there is such a thing) and they are not to be trusted.
Do you want to know why? Read on,
1) A breakdown of their unfair fees
a) Admin fee
Formally known as Edmund Cude, we got charged 250 pounds just for them to do "Paperwork" What do you get as a tenant for this? Well, you get more paperwork than you would normally get going via a landlord and a veiled threat that if you don't pass their credit check they get to keep your 500 pound initial down payment.
b) Inventory fee
You get charged around 180 check in inventory, and 180 check out (not exact figures, but around that area) What you get for this is for someone to come check everything in the flat, and then on the way out they really, really go out of their way to find things for you to pay. In my case they wanted to charge me for a couch where the leather was peeling off (because wearing off by seating on it makes it my fault) and stuff like a sign I put on the wall with celotape that said "no shoes beyond this point". I was lucky the landlord had the sense not to charged me for these, but if it was up to them, I would have had to dispute these charges.
On the other hand, hilariously enough, when I first moved into this flat there was a lot of things wrong with it. For example, a window was wide open and wouldn't close, had to spend the evening in the freezing cold, and in various furniture pieces the knobs came off and stuff like that. I told them that given the fees I had paid them I expected everything to be in working order and they deferred all responsibility to the landlord, saying he managed the property. Yes okay, but I was paying you (against my will) to first check this property before renting!
c) The renewal fees
This is yet another slap on the face, every year you get charged around 100 pounds and the service you get out of this is them trying to raise your rent as high as they can for the landlord. This is a bit like going to a restaurant who asks to please move to a different table, charge you 20 pounds for this and then raise the price of the meal for you, in that case you would be outraged, but somehow agencies can do this to tenants and get away with it, wow, phenomenal.
2) The Terrible, and insulting level of service
Okay so you say to yourself, fine, I have paid all these high fees for an already insanely overpriced flat in London, at least I will be treated phenomenally well by the agency right? Funniest joke in history.
a) Ignoring the tenant wishes, and ignoring the law.
By law, neither the agency nor the landlord can walk in your apartment without your expressed consent unless it is some kind of emergency. One day I got home and I found the lights on, I was pretty confident I had turned them off so just to make extra sure, I emailed several people in Portico saying please do not come into the flat without me expressively saying so. I got one acknowledgement from someone saying they hadn't come, and I said okay fine, just making sure.
Then one day I get an email from Tembi Ryan asking me if I was going to renew and I replied no, but I inadvertently didn't read below that she had set up an appointment to come check the flat without consulting with me first, so I didn't say yes go ahead and come in. Then later one day I was working from home and Tembi just strolls into the flat. I was furious so I politely told her to please go and come some other time when I agree.
So just to make extra sure I sent an email to several people in Portico saying, do NOT do this again, and sent them legal links showing that what they did was not legal (in one of these rounds I even bcced their CEO, who duly ignored it). And I got one reply from Tembi without apologising, saying that usually they just go ahead and book and if no reply they take that as yes. So I said to them, yet again, do NOT do this again, it is not legal.
Time went on and I got an email from Tiegan Williams asking me to come view the property, but the way the email was written kind of implied, if you don't reply I will come anyway. So I replied and said, that's fine go ahead but you need my permission to come and see the flat every time, don't assume. She replied saying yes sure I understand, I will make a note to be more formal with this in the future.
Then some time after that, while I was at work, the landlord gave permission to Dexters to get the keys from Portico and they emailed Wayne Lewis in Portico ccing me in and Wayne said they couldn't give the keys because Tiegan was doing a viewing at 13:30, a viewing I hadn't even been contacted to about by any means! I was so mad, I replied, cced the landlord and said if this happened again I would take legal action, only then I got some form of apology (and some excuse/lies, such as we left you a voicemail, not true), and I suspect this was due to the ridicule felt when the landlord was in the mail thread and a competitor as well. Not because they genuinely felt they had really done any wrongdoing.
Let me clarify that I was very quick in replying to their request to view the flat and also very accommodating, this despite how badly they treated me all the way through. So the above behaviour was completely unacceptable.
b) Unfair contracts
You could argue here I should have been smarter reviewing their contract but I don't think ignorance is an excuse for an agency to take advantage of you
After being with them for two years and four months (third renewal) my girlfriend at the time and I split up and she left. I told them I was going through a really tough time and if it was okay for me giving them two months notice to find someone so I can move but they wanted to charge me fees of around 2000 pounds if I moved out early, they also said that if they couldn't find someone I would have to pay for all bills and rent until the end of the year - even if I moved out! There was no exit clause in the contract, clearly.
I asked them if it was okay for me to find someone to take my lease. And they said it was okay, but if I did that the next person would have to pay 250 fee for changing tenant (plus whatever fees I would have to pay) and they wanted to raise the monthly rent I was paying 150 pounds! Making it very difficult for me to find a replacement, if not impossible, as they were overvaluing it.
In the end, despite going thru a horrible time and doubling up my expenses I decided to stay until the end of the contract to avoid further headaches, but this was a situation that was completely unfair on me, or any tenant and by law they shouldn't have been allowed to do such thing.
c) Lack of internal communication
Time and again, you would be speaking to an agent, they would ask you something, and some time later another agent would ask you the same thing. Or you would speak to someone and the next person had no idea that this was agreed. These guys run their agency like a fish market.
I know I mentioned some people in this review but it would be unfair to say that the problem is with any individual or any employee, the problem here first and foremost with the company culture and ethic and finally with an industry that is completely unregulated and pathological.
And know that as a tenant, all of these fees that you have to pay are never for your benefit, the agency only benefits the landlord and themselves, never the tenant. The landlord should always pay all agency fees or do his own renting, simple as that.
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Aside from the fees which we just accepted early on, I could not agree with this comment more. This is an extremely accurate account of our experience with Portico too. Everything from not even...
I worked with Tiegan (with ...
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5 Star Review
By : 'Justine' Services : Letting( As a Tenant ) Rent PCM : £2000 Would you recommend ? : Yes Postcode : W1T
Jan 31, 2017
People found this helpful0
I worked with Tiegan (with help from Wayne). Both were very responsive, professional, and helpful when it came to answering my... Read Full Review
Comments on Agent Fees
I'm not familiar with what the normal cost for Agent's fees are.
Services : Letting( As a Tenant )Date: 31st Jan 2017
I worked with Tiegan (with help from Wayne). Both were very responsive, professional, and helpful when it came to answering my questions.
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Hi , Lucy was outstanding in ...
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5 Star Review
By : 'k' Services : Sales( As a Buyer ) Sold price : £355000 Would you recommend ? : Yes Postcode : WC1H
Jan 30, 2017
People found this helpful0
Hi , Lucy was outstanding in this difficult sale .
she was professional , dedicated and
nothing was to much trouble for her . highly ... Read Full Review
Hi , Lucy was outstanding in this difficult sale . she was professional , dedicated and nothing was to much trouble for her . highly recommend
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I cannot praise the Lucy and ...
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5 Star Review
By : 'Tom' Services : Sales( As a Vendor ) Sold price : £460000 Would you recommend ? : Yes Postcode : WC1X
Jan 27, 2017
People found this helpful0
I cannot praise the Lucy and Daniella highly enough. They were helpful, cheerful, and hardworking throughout the process. They kept me well informed at all times. They were trustworthy and straightforward. Even though market conditions were challenging, they obtained the asking price for the flat. ... Read Full Review
Comments on Agent Fees
The service to give the flat a quick freshen up with paint and minor works was well worth the extra money. In fact this additional cost still only came in at the same price as many competitors basic service.
Services : Sales( As a Vendor )Date: 27th Jan 2017
I cannot praise the Lucy and Daniella highly enough. They were helpful, cheerful, and hardworking throughout the process. They kept me well informed at all times. They were trustworthy and straightforward. Even though market conditions were challenging, they obtained the asking price for the flat. They also kept me sane through a process that is inevitably stressful at times.
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I'm very happy with the ...
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5 Star Review
By : 'Amy' Services : Sales( As a Buyer ) Sold price : £560000 Would you recommend ? : Yes Postcode : WC1N
May 5, 2015
People found this helpful0
I'm very happy with the service provided by Edmund Cude and in particular, Lucy Adamson. Unlike other agents, she will try to understand what your requirements are and only recommend those properties that fit your criteria. In addition, Edmund Cude does not share the customer's base with other... Read Full Review
I'm very happy with the service provided by Edmund Cude and in particular, Lucy Adamson. Unlike other agents, she will try to understand what your requirements are and only recommend those properties that fit your criteria. In addition, Edmund Cude does not share the customer's base with other branches so you will not get a cold call from other branches of Edmund Cude asking if you are interested to consider buying in their areas..
However, I'm most impressed with the agent's ethical standard. It's very often, especially in Central London, that many buyers are after one property and as a result, all prospective buyers need to make a sealed bid. They are very professional and transparent, you are being informed the whole process. I have personally experienced in the past with other estate agents who keep telling you different stories and want you to increase your offer.. This is definitely not the case here.
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Edmund Cude was helpful and ...
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5 Star Review
By : 'Ken' Services : Sales( As a Vendor ) Sold price : £600000 Would you recommend ? : Yes Postcode : WC1
Mar 31, 2015
People found this helpful0
Edmund Cude was helpful and reliable in my sale. Mike Hookway was proactive and quick to respond to my queries and worked hard to push the sale along. He was always quick and efficient in dealing with any matters that caused me concern or threatened to delay the process and I am happy to recommend... Read Full Review
Services : Sales( As a Vendor )Date: 31st Mar 2015
Edmund Cude was helpful and reliable in my sale. Mike Hookway was proactive and quick to respond to my queries and worked hard to push the sale along. He was always quick and efficient in dealing with any matters that caused me concern or threatened to delay the process and I am happy to recommend the agency to other prospective sellers.
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Julian and I would like to ...
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5 Star Review
By : 'maryjames' Services : Sales( As a Buyer ) Would you recommend ? : Yes
Mar 11, 2015
People found this helpful0
Julian and I would like to thank Robyn for her professional and helpful attitude throughout this transaction.Her mannerism and conduct was... Read Full Review
Julian and I would like to thank Robyn for her professional and helpful attitude throughout this transaction.Her mannerism and conduct was exemplary.
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My property purchase was ...
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5 Star Review
By : 'David' Services : Sales( As a Buyer ) Sold price : £325000 Would you recommend ? : Yes Postcode : NW1
Jan 29, 2015
People found this helpful0
My property purchase was particularly challenging for a number of reasons outside of anyone's control. Michael's patience and professionalism throughout this unusually arduous exchange process helped us maintain a momentum and ultimately kept the purchase on track. Michael was always on hand to... Read Full Review
My property purchase was particularly challenging for a number of reasons outside of anyone's control. Michael's patience and professionalism throughout this unusually arduous exchange process helped us maintain a momentum and ultimately kept the purchase on track. Michael was always on hand to answer questions, offer advice and chase the relevant parties where necessary. Communication was easy and reliable which is a rare luxury that was much appreciated.
In an industry with a notorious reputation for vulpine individuals, Robyn's genuine and affable personality was a breath of fresh air. Robyn worked with a level of honesty and transparency which made me feel comfortable that my best interests were being taken care of.
I would not hesitate in recommending both Michael and Robyn along with Edmund Cude as a company.
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Adam and his colleagues have ...
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5 Star Review
By : 'Vital' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W1T
Jan 21, 2015
People found this helpful0
Adam and his colleagues have been very diligent, professional and transparent in the entire process. Being new to London and the UK, I was not aware of all the steps to rent a property and they took the time to run me through it, and make the process quite... Read Full Review
Services : Letting( As a Tenant )Date: 21st Jan 2015
Adam and his colleagues have been very diligent, professional and transparent in the entire process. Being new to London and the UK, I was not aware of all the steps to rent a property and they took the time to run me through it, and make the process quite smooth.
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Adam was extremely helpful ...
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5 Star Review
By : 'GG' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : WC
Jan 14, 2015
People found this helpful0
Adam was extremely helpful and available for any problem we had! Thank you so much again for being so professional and... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jan 2015
Adam was extremely helpful and available for any problem we had! Thank you so much again for being so professional and kind!
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Edmund Cude and Lucy Adamson ...
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5 Star Review
By : 'Anonymous' Services : Sales( As a Buyer ) Sold price : £535000 Would you recommend ? : Yes Postcode : WC1H
Dec 4, 2014
People found this helpful0
Edmund Cude and Lucy Adamson in particular provided excellent support. They were extremely helpful and responsive throughout the buying... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/30/2017, 5:36:04 AM by allAgents