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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 23 Reviews
96% Recommended
83% sales valuation accuracy
71% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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Nuvin
By : 'Ms'
Services : Letting(As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E16
Mr. Nuvin is the Best estate agent ever. I'm happy he finally got me an apartment in Royal Wharf, London.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House 43-45
Milford Street
Salisbury
Wiltshire SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 11/7/2018, 10:52:26 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 100% | £0 | £0 |
| Lettings | 71% | 99% | £1,300 | £2,570 |
Henry Wiltshire
Kingfisher Heights, 2 Bramwell Way, London, Greater London
E16 2GQ
02036969616
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Hakeema'
Services : Letting( Admin )
Would you recommend ? : No
I really enjoyed my lettings process with savannah, she was helpful and very detailed she made me process... Read Full Review
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Michael
By : 'Silvane'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : E16
Excellent service! Michael and the team always gave us great support when we needed it. We highly recommend. Thank you... Read Full Review
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Michael
By : 'Aadrian'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : E14
I must say, working with Michael was like finding a needle in a haystack – except this needle was a beacon of professionalism. He practically turned the process of letting a property into a fine art. Kudos to him for making the typically stressful journey feel like a walk in the park. He... Read Full Review
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Michael
By : 'Marina'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E16
My contact at the agency who is responsible for managing my property has been great from the very start. She has managed all communications with the tenant and has provided me with prompt feedback when required. Very pleased with the service I have received to date with no concerns to... Read Full Review
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Michael
By : 'Joanne'
Services : Letting( As a Tenant )
Rent PCM : £1525
Would you recommend ? : Yes
Postcode : E16
Michael was very efficient in helping me secure getting my dream flat. He went above and beyond to help sort out contracts and moving in dates. Thank you. The office admin team have also been helpful in getting jobs sorted in the flat and although sometimes there has been lack of communication... Read Full Review
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By : 'Jackie'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E16
A great service by all concerned in letting our flat. And now we have moved to sale. Good local knowledge of the market and a great handle on the national scene. Always available for advice they are people we can rely on as landlords and... Read Full Review
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Michael
By : 'Chandran'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E16
Michael Heath was very helpful, knowledgeable, efficient, personable, friendly and always professional in securing a tenant for our flat in Waterside Park. We highly recommend Michael and his team at Henry... Read Full Review
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Michael
By : 'Najma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E16
Great Service provided by Michael! I've had my fair share of difficult letting agents, so naturally when I was renting with HW Royal Docks, I was on edge. However, I soon realised that was uncalled for as Michael was on top of things and made the process light hearted. Although we had some... Read Full Review
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Michael
By : 'Taskeen'
Services : Letting( As a Tenant )
Rent PCM : £1775
Would you recommend ? : Yes
Postcode : E16
5 star company giving 5 star treatment to its customers We moved to Hoola end of March just when the pandemic started. Michael Heath dealt with us very professionally and made sure that all the commitments were fulfilled in time despite COVID. Highly... Read Full Review
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Michael
By : 'Lourdes'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E16
I am so pleased with the service i received and the apartment we ended up in has been clearly well managed by this agency, Michael at the Royal Wharf office is helpful, responsive and kind. we had so much support while moving just before we went in to lock down in March, could not have done it... Read Full Review
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Michael
By : 'Joyce'
Services : Other
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E14
Michael was a very attentive agent. He dealt with all queries professionally and efficiently. When there were issues he was able to resolve them... Read Full Review
the fee were fair
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By : 'NL'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
After a disaster with Johns and Co, Jay has been great. Always direct, and tries to get you the best renters to accommodate your needs. He understands value of good customer... Read Full Review
Good
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By : 'Kent'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E16
Although ours was a new flat, it took a little time to find the right tenants, but they arranged it professionally and managing the property well. Their fees are competitive, and they are easy to keep in touch... Read Full Review
Competitive Fees
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Michael
By : 'Almajali'
Services : Letting( As a Owner )
Rent PCM : £1410
Would you recommend ? : Yes
Postcode : E162
Michael was very professional.Quickly acting.Got my flat rented same day.Tried to always fimd ways to minimize costs.No hidden fees. Strongly... Read Full Review
Good
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Nuvin
By : 'Jocelyn'
Services : Letting( As a Tenant )
Rent PCM : £2570
Would you recommend ? : Yes
Postcode : E14
Nuvin has been very professional and helpful during our search for a bigger flat for a family to move in. We experienced some difficulties but he is very considerate and helpful. Really... Read Full Review
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Nuvin
By : 'Ms'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E16
Mr. Nuvin is the Best estate agent ever. I'm happy he finally got me an apartment in Royal Wharf,... Read Full Review
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Nuvin
By : 'Emily'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E16
Nuvin has been friendly and helpful through out the process. He also responded to my requests in a timely... Read Full Review
Competitive
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Nuvin
By : 'IJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Nuvin was very professional, informative and very flexible with his time. Nuvin's customer service is excellent and always customer focused which is refreshing. Would certainly recommend Nuvin to any future... Read Full Review
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Nuvin
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Nuvin Nankoo was a pleasure to deal with from the start. He organised my viewing swiftly when I initially called. He was friendly and professional. I received all the information I asked for promptly to make a decision. When I closed on the letting Nuvin was extremely helpful and responded promptly ... Read Full Review
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Nuvin
By : 'Zainab'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : E16
Nuvin was very amazing, communication was great, he's got the best customer service skills,our flat is amazingThank... Read Full Review
Very good
