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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.8/5, 72 Reviews
74% Recommended
53% sales valuation accuracy
63% letting valuation accuracy
53% sales fee satisfaction
52% letting fee satisfaction
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By : 'Rolly337'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CR5
Everythingthing seemed kushty at the start - eager to take my money i moved in 2 weeks before christmas,- id asked for a few repairs in the place as sum doors was hanging off in the kitchen and some tiles missing - they told me that the flat would be good to go, a new coat of paint and be deep cleaned - however it wasnt and things took a massive downhill spiral from there, - the 1st night we had a bad storm - it rained heavy and the walls in the property turned wet - literally- i mean the paint on the walls was dripping - ive worked in construction for many years and not scene damp that bad - a big hole in the wall should of been a massive give away - sum sort of an attempt at fixing a problem but did nothing but allow heat to escape and traffic noise in - the following day only 3 days in the walls started turning green - i now realised why the furniture was pulled 2 foot away from the walls - scared for my health and the damage this would do to my belonging , i contacted choice, who told me i was on a collect only rent agreement and it wasnt there resposability or there problem (thanks) - my landlord did attempt to resolve the problem buy filling sum gaps in the floor boards and insulating the open hole - he offerd me £50 and a dehumidifier as a good will gesture to stay - which i never did see in 12 months - so i was left to wash the walls down with bleach every month my radiators on full 24/7 to minimize mold growth and try keep the walls dry - not what id expect this day and age to be fair - the months roled round and passed very quickly, fortunatly we had a lovely summer, stayed dry and as you can imagine never heard a peep out of landlord nor agent untill renewal date and it was time to move out - i was on talking terms again and asked if i could take the bed frame and sofa with me on leaving the premasis as he was selling the place itd do us both a favour - to my suprise he said yes if i give him a drink - i moved out a month ago and have been chasing my deposite money for over a month now 1,200.00 of wich there trying to keep 1,000.00 of it - my landord has seased contact with me - choice are trying to bill me deep cleaning bills (tho apparently im on a collect only rent agreement and its not down to them to clean the property) and i cleaned the property to how it was when i moved in - none registration of utilty bills tho i hav proof of cancelations of bills - and you got it furniture costs of hundreds of pounds - this company is a joke and i advise anyone who is thinking of renting with these people to think hard before doing so - there money driven and dont care about youre welfair - they will not help you stay away -
Bad
By : Stephanie Prior
Jan 11, 2019I am so sorry to hear of your experience with the property and the landlord. Your deposit will be dealt with in accordance with the Tenancy Deposit Regulations but if there is any delay I apologise and please contact me direct with the property details in order for me to escalate this if necessary.
By : Lee rollason
Jan 11, 2019Yes id like you to escalate this bigtime - im absolutely discusted how ive been treated - i moved out of flat 4, 55 brighton road 2 weeks before the contract date - im the one who should be getting reinburst money -not the other way around - please sort this out im tired of feeling like a victim
No procedure set.
Last updated at 10/31/2017, 8:47:32 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 53% | 53% | £0 | £0 |
| Lettings | 63% | 52% | £345 | £3,050 |
Choices
97-99 Brighton Road, Redhill, Surrey
RH1 6PS
01737783550
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SM5
Staff seem very unhelpful, poorly trained, and misleading. After waiting for weeks for a reply from a property manager that was chasing our landlord I had to chase again for an update to be given a rude and empty response stating she had tried to contact the landlord and we would have to continue... Read Full Review
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By : 'Rolly337'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR5
Everythingthing seemed kushty at the start - eager to take my money i moved in 2 weeks before christmas,- id asked for a few repairs in the place as sum doors was hanging off in the kitchen and some tiles missing - they told me that the flat would be good to go, a new coat of paint and be deep... Read Full Review
Bad
By : Stephanie Prior
Jan 11, 2019I am so sorry to hear of your experience with the property and the landlord. Your deposit will be dealt with in accordance with the Tenancy Deposit Regulations but if there is any delay I apologise...
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By : 'ST'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1W
STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the entirety of my contract, after I complained several times- they knew I would ... Read Full Review
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By : 'NotComingBack'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RH1
DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!! When was renting out my apartment through them, they have change the rental price without my approval and have never apologised or bothered to get it corrected. Wouldn't touch them with a barge pole... Read Full Review
Train your people to treat customers with respect, instead of letting clowns into your office
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By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH6
Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received it was always us chasing. Everyone we spoke to gave us different advice. A complaint email has been sent but surprise - no reply! We are very disappointed in choices and there... Read Full Review
Bad your all bad
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By : 'Sandra'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
I made an offer for the apartment with my agency and turned out the property was managed by Choices, so it was not up to me to decide who to work with. I have not been seeking any assistance throughout 17 months of my tenancy, until there was an issue with one of the bathrooms. The agent has been... Read Full Review
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By : 'Ema'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RH1
I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they only gave us one gate key and no parking permits which... Read Full Review
Fees way too high considering we had no help when we needed. They messed up with every chance they had and every time we had to pay.
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By : 'AngryTenant'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : E14
When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell me that until the leak's been fixed,... Read Full Review
Bad considering the lack of support they've provided.
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Jade
By : 'Watsonian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
Throughout my son's tenancy during his time at college in Brighton, Choices were professional, efficient and dealt with any queries promptly. I would like to give a specific mention to Jade Taylor whom I dealt with regarding the tenancy. As guarantor, there were occasions where I had queries... Read Full Review
Not being of the the fee structure of other estate agents nor being resident in the locality I can't really comment.
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By : 'Metronome'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BN1
As a landlord I am not impressed by Choices management of my property over the last two years. After Choices initial customer service, once the contract was signed, communication dried up, emails and phone calls were not responded to, and in the end I got really fed up with... Read Full Review
Exorbitant. In my case, Choices company director emailed that the Office of Fair trading and The Property Ombudsman have asked Choices to agree a fair fee to release clients from the terms of their contract. However, in practice Choices have not set a standard fee for this option, and in my case the fee was exorbitant, but worth every penny as I am so relieved that I no longer have to deal with them.
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By : 'Bernadine'
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : RH10
Lucinda is very efficient, fair, enthusiastic and reliable staff. I have been with choices with more than 10 years, I never seen anyone like her.She is an asset to... Read Full Review
every penny we pay towards her wages is very with it.
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By : 'Wayne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
I would steer clear of them in the future. Beware of them deducting for any false claim they can when you move out. Always inspect the Inventory Check-In and get a copy of it, and be sure to point out every little thing and have it included on it, or be charged on the way out! Also, I was misled... Read Full Review
Fees were high
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By : 'Prime'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR0
Katie was polite,charming and easily accessible. If not instantly available, she always returned my calls. She is clearly very knowledgeable and was a pleasure to deal... Read Full Review
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By : 'Debra'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11L
Emma has been very responsive and helpful with any problems we had in the flat! Maintenance was quick and all our queries were answered. Would definitely recommend... Read Full Review
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By : 'Great'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CR0
I came across a situation where my tenants didn't pay rent and reluctant to clear arrears without any genuine reasons. I was put thru to Elle for advice to resolve and immediately I felt that I am talking to a professional who excel in legal matters and have natural ability to understand and feel... Read Full Review
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By : 'KM'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your... Read Full Review
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By : 'Jacques'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SE16
Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice... Read Full Review
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By : 'NoChoices'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : CR0
This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part of the fees paid for the forthcoming year.... Read Full Review
Prohibitive
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By : 'Dissatisfied'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR5
The service from the entire office has been shambolic, timescales are never met and no one sees anything through. Customer service is not something that this organisation... Read Full Review
By : Katie Boyce
Apr 12, 2017I am very sorry you have been dissatisfied with any service received, our customers opinions are important to us. Please follow our complaints procedure or contact me directly on 01737783553 if I can ...
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By : 'MSDay'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH10
A very pleasant, friendly and helpful lady who is always polite and willing to help as much as she possibly... Read Full Review
