Staff seem very unhelpful, poorly trained, and misleading. After waiting for weeks for a reply from a property manager that was chasing our landlord I had to chase again for an update to be given a rude and empty response stating she had tried to contact the landlord and we would have to continue... Read Full Review

Everythingthing seemed kushty at the start - eager to take my money i moved in 2 weeks before christmas,- id asked for a few repairs in the place as sum doors was hanging off in the kitchen and some tiles missing - they told me that the flat would be good to go, a new coat of paint and be deep... Read Full Review

STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the entirety of my contract, after I complained several times- they knew I would ... Read Full Review

DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!! When was renting out my apartment through them, they have change the rental price without my approval and have never apologised or bothered to get it corrected. Wouldn't touch them with a barge pole... Read Full Review

Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received it was always us chasing. Everyone we spoke to gave us different advice. A complaint email has been sent but surprise - no reply! We are very disappointed in choices and there... Read Full Review

I made an offer for the apartment with my agency and turned out the property was managed by Choices, so it was not up to me to decide who to work with. I have not been seeking any assistance throughout 17 months of my tenancy, until there was an issue with one of the bathrooms. The agent has been... Read Full Review

I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they only gave us one gate key and no parking permits which... Read Full Review

When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell me that until the leak's been fixed,... Read Full Review

Throughout my son's tenancy during his time at college in Brighton, Choices were professional, efficient and dealt with any queries promptly. I would like to give a specific mention to Jade Taylor whom I dealt with regarding the tenancy. As guarantor, there were occasions where I had queries... Read Full Review

As a landlord I am not impressed by Choices management of my property over the last two years. After Choices initial customer service, once the contract was signed, communication dried up, emails and phone calls were not responded to, and in the end I got really fed up with... Read Full Review

Lucinda is very efficient, fair, enthusiastic and reliable staff. I have been with choices with more than 10 years, I never seen anyone like her.She is an asset to... Read Full Review

I would steer clear of them in the future. Beware of them deducting for any false claim they can when you move out. Always inspect the Inventory Check-In and get a copy of it, and be sure to point out every little thing and have it included on it, or be charged on the way out! Also, I was misled... Read Full Review

Katie was polite,charming and easily accessible. If not instantly available, she always returned my calls. She is clearly very knowledgeable and was a pleasure to deal... Read Full Review

Emma has been very responsive and helpful with any problems we had in the flat! Maintenance was quick and all our queries were answered. Would definitely recommend... Read Full Review

I came across a situation where my tenants didn't pay rent and reluctant to clear arrears without any genuine reasons. I was put thru to Elle for advice to resolve and immediately I felt that I am talking to a professional who excel in legal matters and have natural ability to understand and feel... Read Full Review

Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your... Read Full Review

Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice... Read Full Review

This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part of the fees paid for the forthcoming year.... Read Full Review

The service from the entire office has been shambolic, timescales are never met and no one sees anything through. Customer service is not something that this organisation... Read Full Review

A very pleasant, friendly and helpful lady who is always polite and willing to help as much as she possibly... Read Full Review