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1/5, 15 Reviews
0% Recommended
100% letting valuation accuracy
25% letting fee satisfaction
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By : 'Barefoot'
Services : Letting(As a Owner)
Would you recommend ? : No
I am a first time landlord and didn't realise that once the property was let by the Lincoln office it would be managed by a team in Essex. That was my mistake for not doing my research. There was inconsistency of contact in that over the course of a year I have had e-mails from 10 people in the property management team. I would receive an e-mail from one person and reply to it, only have someone else reply to that, it was very odd and disconcerting. There was a problem with my property last winter and the 'approved contractors' gave consistently bad and plain wrong advice by telling me that I needed to replace the bath (wrong - the shower screen needed replacing), that I needed a power flush and new radiator valves as the radiator wouldn't heat up (wrong - the valve simply needed to be turned on). I was also quoted 125 pounds to repaint the kitchen ceiling, and I eventually had it done by a professional workman for 25 pounds. The total amount for the work they suggested was in the region of 1200 pounds, but after using a website to find local workmen I had all the work done, by professionals, for around 250 pounds. After the tenancy ended, a new tenant was found and a week before they moved in it came to light that they had a dog. I had expressly said that I didn't want to let to people with pets so I was in the position of having to find a new tenant and ultimately the house was empty for a month. At this point I put the property in the hands of a local agent and have now found that Haart/Spicerhaart didn't pass on the Gas Safety Certificate which they had had done in August, so now I have had to pay for that to be done again. The whole year I have had to supervise these people and virtually do their job for them, it was a waste of money hiring them for a full management service. They just used their approved contractors without checking to see if they were over-pricing and didn't seem to want to get more than one quote. When I resisted using their workmen, they almost refused to deal with workmen I appointed. There were mistakes on several statements so every transaction had to be double checked as an unacceptable number of errors occurred. I hate to write this, I would much rather write a glowing report but there is nothing good about this company. I would strongly advise against using them and go with an independent agent instead.
Limited the number of people dealing with my property. Been more flexible in terms of using landlords choice of contractors. Explained how they selected their \'approved contractors\'.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 25.00% | £475 | £1,500 |
Spicerhaart
Colwyn House Sheepen Place, Colchester, Essex
CO3 3LD
01206 765 599
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : No
Postcode : CO1
After being told at the beginning how great they were and put landlords first and make sure landlords are happy blah blah blah, they just refuse to answer emails. Tenants left without paying a month, now they will not reply to any emails asking for rent to be paid from the deposit which... Read Full Review
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By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : BS16
Avoid Avoid Avoid From the awful woman in the fishponds office, the virtually non existent maintenance company to the false accusations of damages to which there were no refund of deposit this rental was dreadful. Door handle falls off, water comes through the ceiling, guess the temp on the... Read Full Review
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By : 'ina'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RM2
Worse customer service. They take your details and no1 gets back to you. When you call, they even put the phone down. Avoid at all... Read Full Review
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By : 'Laurence'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TQ2
I implore you not to use Haarts letting unless you want the worst service available on the market and to incur expenses over and above the rent you receive. In 7 years I have paid £12,000 for their full management service. This is a non existent myth. Of four tenants, only one proved decent whilst ... Read Full Review
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By : 'Nicholas'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : BS5
Terrible customer service, constantly deliever On none of are issues with the property and always having to reminder them how to do there job as they seem to constantly getting things wrong and wasting a lot of paper on sending us information we already... Read Full Review
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By : 'Kevin'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NR33
If you're thinking of using HAART estate agency, then based on my experience, I would suggest you seriously think again. I have had to wait several months before posting this feedback, whilst my complaints about the office at Lowestoft (which surprisingly has since closed) were investigated... Read Full Review
By : debra miles
Aug 24, 2019Horrible company, failed me completely, gave my numberplate and car to ex with restraining orders on him so put my family at risk, James told me to accept lower price and then pull out later on, lost ...
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By : 'Disgruntled'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : No
Postcode : CO10
I regret the day I ever had any contact with this company. Every time I have to contact my agent, the person I ask to speak to isn't available and time after time, messages are not delivered with a request for a return call. And far more money per month is being deducted from the received rent than ... Read Full Review
About 2% more than other agents, but I thought I was going to get extra value in lieu.
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By : 'LT24'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SL4
In the time that we rented from Haart we were subjected to the worst customer service we ever experienced. Our requests for maintenance were systematically ignored, delayed or handled by incompetent contractors chosen by Haart. Because of its (true) reputation for not paying their contractors... Read Full Review
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By : 'Disgruntled'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE8
I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and charged me for new appliances. When I took... Read Full Review
By : Natasha
Sep 1, 2016Thank you for taking the time to leave such lovely feedback for Clare and Don. I will pass this onto the team for you, Thanks for choosing Miller Metcalfe. Regards,...
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By : 'Damien'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E8
It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ‘service' provided to my partner and I before, during and after our tenancy. I will start at the beginning. We viewed a property in April 2012 and... Read Full Review
By : Customer Relations Manager
May 28, 2014Dear Damien, I am really sorry to hear about your experience and the service you received. Customer care is important to us an Spicerhaart and we would like the opportunity to look in to this....
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Adam
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR9
These people are simply the worst property managers I've come across. We spent a total of 4 weeks without hot water and eventually discovered some of the lies they had been telling us and the landlord when we got to meet the landlord at the end of the tenancy. The less said about her the better;... Read Full Review
Could have done their jobs, communicated with us and not saddled us with large bills at the end of our tenancy.
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By : 'R.'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SA6
I advertised my property with the intention of letting it myself but was approached by Darlows. The agent who came round seemed good and said they could easily find me a tenant. I was wary so asked lots of questions including details of fees and how to convert to managing myself after 6 months if... Read Full Review
BE UPFRONT AND HONEST WITH MUCH BETTER COMMUNICATION LOCALLY. LOCAL AGENT WAS GOOD BUT AFTER THAT IT WAS DOWNHILL ALL THE WAY.
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By : 'LOLA2505'
Services : Letting( As a Tenant )
Would you recommend ? : No
[[EDIT ORIGINAL START]] left without heating and hot water for 3 weeks. Have informd the joke of a management team every day for the last 3 weeks have been told twice it had been fixed only to find it hadnt and they were once again just saying anything to get us off the phone. If the so called... Read Full Review
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By : 'Barefoot'
Services : Letting( As a Owner )
Would you recommend ? : No
I am a first time landlord and didn't realise that once the property was let by the Lincoln office it would be managed by a team in Essex. That was my mistake for not doing my research. There was inconsistency of contact in that over the course of a year I have had e-mails from 10 people in the... Read Full Review
Limited the number of people dealing with my property. Been more flexible in terms of using landlords choice of contractors. Explained how they selected their \'approved contractors\'.
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By : 'KW'
Services : Letting( As a Tenant )
Would you recommend ? : No
The incapability of Spicer Haart's (and FJL's) property management as well as their contractors is far beyond standard. We had repair work that was due to be carried out for 5 months! Still the one issue that constitues a health & safety hazard, and has already caused an accident that need ... Read Full Review