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3.3/5, 24 Reviews
59% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
72% letting fee satisfaction
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Sam
By : 'Lnskip'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW11
Contacting Johns&Co was the worst mistake I have ever made in my life. Specifically Sam Orme, their lettings negotiator. Please listen when I tell you, dealing with Johns&Co (especially Sam Orme), could be the worst mistake you’ll ever make too. They could leave you homeless. Just like they could have left me homeless. Before I begin my story, I want to emphasise that from the very beginning, I told Sam Orme that the Romanian company sponsoring my girlfriend and I would be paying upfront for the apartment. The company paid upfront for our current apartment so we had no reason to believe this may cause any problems, but we decided to tell them anyway. Sam Orme told us that this wouldn’t be a problem. *To be clear, when I mention “the company” in the below text, I am referring to the Romanian company sponsoring my girlfriend and I and paying upfront for the apartment.* Anyway, so here’s how the NIGHTMARE of my experience with Johns&Co/Sam Orme went: Around mid-July, I first contacted Sam Orme from Johns&Co to help me find a 2 bed apartment in Embassy Gardens available between 23rd of August and 1st of September. I specifically mentioned via WhatsApp that I needed a place “between 23rd of August and 1st of September” at least FIVE times. Admittedly, in a random message, I mentioned that I’d “be able to begin tenancy on 23/9/19” (which was a typo). However, after this typo, I explicitly explained in a further message that I needed a place “between 23rd of August and 1st of September”; to which I was told that they have a two bedroom apartment avaialble. Many texts were exchanged between Sam Orme and I. We made an offer for the 2 bed apartment, which was accepted on the 7th of August. The Romanian company promptly paid the deposit and Johns&Co “sent the company an email” to fill out regarding the referencing. The company told me that they didn’t receive an email. So I contacted Sam and asked him to resend the email directly to the company’s CEO or even give them a call, as we really needed to get everything sorted ASAP as I believed the tenancy was supposed to begin the next day (on the 23rd of August) and things were moving slow. To which Sam explained that the apartment’s move-in date that was agreed with the landlord was 23RD OF SEPTEMBER and not 23rd of August like I was led to believe. He messaged me that he was “so sorry that he just overlooked the August” and “didn’t know how he had done this”. Do you know what? I did make a typo of stating “23/9/19” in a WhatsApp message, so despite the fact that throughout the many text messages exchanged between Sam and I clearly shown that I was looking for an apartment between 23rd of August and 1st of September (and I even told him that my current contract expires on 1st of September so need to find somewhere before then), I also took some responsibility about the situation and said that this would be fine and that I would sort somewhere to live temporarily until we could move in. Sam asked if there was anything he could do for me to help with the situation, so I explained how it would be helpful if we could move in a couple days earlier (the 23/9/19 is a Monday which would make moving in difficult with work). Sam said he would get back to me. When Sam finally got back to me he told me that because the company isn’t British, their referencing company “Keysafe” was unable to reference the company and that we couldn’t proceed. Despite paying the deposit and despite Sam telling us that a Romanian company paying on behalf of us wouldn’t be a problem. This all happened ONE WEEK until my current rental contract expires and ONE WEEK before I start my graduate job. What in the absolute world am I supposed to do?! Why is referencing even necessary anyway when the company agreed to pay the entire contract of 6 months upfront?! I wrote Sam a number of paragraphs asking what we can do, or if there was any ways around it, but Sam just blanked me and left us to sort everything out on our own. The worst part is, they didn’t even refund the company’s deposit straight away. I actually had to contract them a few days later and ask them to refund the company’s deposit. Absolutely disgusting. If I didn’t have family available to support us, my girlfriend and I would be left homeless after this nightmare. This isn’t the first time Johns&Co have almost left people homeless either, a quick Google search led me to a website where other people were put in a similar situation. The website it called Tripsget and the blog was named RENTAL SCAMS IN LONDON: CHASE EVANS AND JOHN’S & CO REVIEW (if you want to look for yourself). AVOID JOHNS&CO AND AVOID SAM ORME - THEY COULD LEAVE YOU HOMELESS!
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Last updated at 1/7/2016, 4:45:43 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £800,000 | £830,000 |
| Lettings | 50% | 72% | £500 | £9,000 |
Johns & Co
1 New Mill Road, London, Greater London
SW11 7AW
020 7481 0600
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Sam
By : 'Inga'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
We paid £7,000month a socalled premium apartment managed by JOHNS&CO (B83, Capital Building). For several months we had no hot water, broken furniture, torn curtains, unusable wardrobes, and the apartment was full of someone ’s belongings. Our small children couldn’t bathe properly all winter.... Read Full Review
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By : 'Jasper'
Services : 2
Would you recommend ? : No
Postcode : SW11
Our experience with Johns & Co throughout our tenancy was deeply disappointing. We moved into our London apartment in December 2023 and encountered multiple issues that were either neglected or poorly handled. Within the first two weeks, our bedroom radiator was removed, leaving us without heating ... Read Full Review
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Sam
By : 'Billy'
Services : Letting( As a Tenant )
Rent PCM : £9000
Would you recommend ? : No
Postcode : SW11
By far the most incompetent group of professionals I have ever come across. My flat mate and I rented the penthouse in the Capital Building of the Nine Elms development (Embassy Gardens, Apartment B152, Capital Building) and have been paying 9k a month to live here. Upon moving, we noticed... Read Full Review
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Ashley
By : 'Goodall'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW11
Ash was amazingly helpful and couldn’t do enough to make our purchase run smoothly. He provided a personal bespoke service and was always prompt at answering questions and organising viewings/re-viewings nothing was too much trouble! We want to thank John & Co for their... Read Full Review
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Huw
By : 'Joe'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : SW11
Huw has been helpful, communicative and brilliant to deal with. He was always available for a call or chat and gave us piece of mind throughout the letting process. I've used quite a few agents before but Huw has been one of the best in London by far. Thanks... Read Full Review
Good
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By : 'Noemi'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : SW11
NEVER AGAIN JOHNS & CO!!! we have been in our apartment 1 month ago and we found that the wine cooler was broken and the heating was malfunctioning! We are in winter season, we have a baby daughter of 3 months, we have pay 6 months in advance and Johns & Co (nine elms office)... Read Full Review
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By : 'Gary'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : SW11
Absolutely disgusting company to work with, gave them everything they asked for, including paying the deposit and 6 months upfront for the property to be SCAMED OUT OF THE DEPOSIT. and then ignored. I had no adverse credit history and have been running successful companies for 20 years, jumped... Read Full Review
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By : 'Davyd'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : SW11
Everything is done unwillingly and as if they are doing you a great favor. In general , Id say 3 out of... Read Full Review
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Sam
By : 'Deepika'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8
Worse worse experience of my life. I signed a contract and the agent calls me just 3 days before, I cant move into the house. I have been contacting with Sam Orne the whole summer as I specifically wanted to live in Embassy Gadens only and he did not even take the slightest respnsibilty. He acted... Read Full Review
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Sam
By : 'Lnskip'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW11
Contacting Johns&Co was the worst mistake I have ever made in my life. Specifically Sam Orme, their lettings negotiator. Please listen when I tell you, dealing with Johns&Co (especially Sam Orme), could be the worst mistake you’ll ever make too. They could leave you... Read Full Review
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Huw
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £2860
Would you recommend ? : Yes
Postcode : SW11
Huw handled what was a difficult contract signing process very well - he was easily accessible and attentive to any requests we had, and generally just came across as genuine and fair when operating as the middle men between us and the... Read Full Review
Good
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Huw
By : 'lu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
He is really great agentï¼Very kind and really responsibleï¼really thankful his helpï¼And also he is really... Read Full Review
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Sam
By : 'Madalina'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : NW8
Sam has been very helpful and managed to help me rent my dream apartment. He has been supportive, professional and responded very fast to all of my questions. I would definitely recommend Sam to... Read Full Review
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Huw
By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
Huw patiently solved all my problems. If my friend wants to live in embassy garden, I will introduce Huw to them without... Read Full Review
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Huw
By : 'Katerina'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : SW11
Huw was great from the beginning of our house search process. He made my goal of having 1 bedroom in new Battersea Power Station development his goal and made it happen for me. During the process he demonstrated not only impeccable communications and leadership skills but deep understanding of my... Read Full Review
reasonable
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By : 'TC'
Services : Letting( As a Owner )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : SW8
Excellent service! Very helpful throughout and guided us clearly. Helped us to rent our flat extremely quickly to a very nice couple. Would definitely... Read Full Review
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Sam
By : 'Julian'
Services : Letting( As a Tenant )
Rent PCM : £368333
Would you recommend ? : Yes
Postcode : SW11
Sam has been a fantastic support in securing one of the much sought-after properties in the Embassy Garden complex. His responsiveness, accuracy and proactive manners have greatly helped us in this process. It was a pleasure to work on this matter with Sam and we'd surely reach out to him in... Read Full Review
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By : 'Embassy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW11
From the outset both Sophia and Jon were patient and quickly understood our search requirements. Once we found our perfect apartment, the buying process was managed efficiently with good communications... Read Full Review
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Sam
By : 'adchsm'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SW11
We'd been in contact with Sam on our hunt for a property for a long time as we were moving from another country. Once we'd found our perfect place, Sam was quick to act and secured it for us. He really cares about his clients and has always been reachable - even when on paternity... Read Full Review
The fees were very reasonable - especially for the service they provide.
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By : 'residentK'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW11
We bought a property at Embassy Gardens a few months ago. The property had been marketed by a number of agents including Johns & Co. We had dealt with Johns & Co. in viewing other flats within the Embassy Gardens development but felt they would always pressure us and often make up lies... Read Full Review
n/a
By : JOHNS&CO
Oct 11, 2017We're very sorry to hear about your experience and would like to look into this further. Please can you email info@johnsand.co so we can discuss this matter with...