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The UK's Largest Customer Review Website for the Property Industry
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5/5, 28 Reviews
100% Recommended
0% letting valuation accuracy
96% letting fee satisfaction
Dean
By : 'Jacqueline'
Services : Letting(As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NE61
Our whole experience with your agency has been efficient throughout.We are grateful for the help and advice you gave us and for a smooth transaction enabling us to move promptly. Both Dean and Cat provide a service equal to none.
By : Penny Graham
Nov 1, 2019Hi Jacqueline Thank you for taking the time to provide a review of your recent experience with our Retirement Rentals team. I am especially pleased to see that you have highlighted both Dean & Cat for praise, as they work hard to provide a smooth tranisition for our customers. So, thanks again and best wishs for your new home. Kind regards Penny Graham Touchstone
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 0% | 96.00% | £600 | £1,200 |
Touchstone CPS Ltd
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath, Somerset
BA2 2AF
01225 838360
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstoneresi.co.uk\/complaints-procedure
Last updated at 2/11/2020, 4:59:50 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Kelly
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : M20
My mother enjoyed some happy years in Parkfield Court and when her health declined and she had to be transferred to a nursing home Kelly Egan was very helpful and made a potentially arduous situation very easy. I can't thank her enough and would recommend your organisation to... Read Full Review
By : Natalie James
Aug 6, 2020Hi Michael, We're very pleased that your mum enjoyed some happy years in Parkfield Court, and that our colleague Kelly Egan was able to help at a very difficult time. Thank you for your kind...
Dean
By : 'S'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : TS14
Have bought and sold many properties over the years, but have never rented a property before. Were terrified of the 'leap into the unknown' , but the staff at Touchstone reassured us and made it as easy as it could possibly have been. Our grateful thanks to Dean Horsley and Cat... Read Full Review
By : Penny Graham
Dec 3, 2019Thank you for taking the time to review the service that you received recently from my colleagues, Dean & Cat. Both are very customer orientated and friendly, so I am delighted to see their work...
Dean
By : 'Jacqueline'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NE61
Our whole experience with your agency has been efficient throughout.We are grateful for the help and advice you gave us and for a smooth transaction enabling us to move promptly. Both Dean and Cat provide a service equal to... Read Full Review
By : Penny Graham
Nov 1, 2019Hi Jacqueline Thank you for taking the time to provide a review of your recent experience with our Retirement Rentals team. I am especially pleased to see that you have highlighted both Dean & ...
Dean
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG2
An outstandingly good experience renting our flat, thanks to the professionalism of Property Manager Dean Horsley. His interpersonal skills and competency ensured an ideal outcome for... Read Full Review
By : Penny Graham
Nov 1, 2019Hi Richard Thank you for your wonderful review following your recent experience with Touchstone. I am especially pleased to see your comments about my colleague Dean, as I know how hard he and the ...
By : 'Alison'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SP2
Lynsey has been amazingly helpful, knowledgeable, friendly, proactive, understanding, professional. I can't think of enough words to describe. An absolute shining credit to the company she works for and other family members have spoken with her and share the same opinion. Wonderful... Read Full Review
Good.
By : Penny Graham
Apr 26, 2019Wow, thank you for your 5 star rating and glowing commendation of the service that you received recently from my colleague, Lynsey! Since joining Touchstone's Retirement Rentals Team, Lynsey has ...
By : 'Blair'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TA6
I have had nothing but real help from Leynsey , I have talked to her about standing order on behalf of my mother & she has been nothing but helpful, Today I called her about another mater which was really nothing to do with her she made 4 or 5 phone calls to make sure my mother was sorted,... Read Full Review
By : Penny Graham
Apr 12, 2019Thank you for your 5 star rating, and for your wonderful words about my colleague Lynsey service during your mother's recent move-in. I am so pleased that Lynsey was able to resolve any issues you...
By : 'Ian'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : YO16
Lynsey has been our main contact during our rental procedure and has provided a friendly, professional and caring service way beyond our expectations. Nothing has been to much trouble for her and she has gone out of her way to smooth what is a stressful time for us. We can not praise her highly... Read Full Review
Having had to pay Agents Fees in the past your fees are extremely fair and should be a bench mark for all agents.
By : Penny Graham
Mar 29, 2019Hi Ian Thank you so much for providing such a positive review of the service provided by my colleagues in our Retirement Rentals Department, Lynsey & Cat. Both excel at customer service and...
By : 'Tina'
Services : Property Management
Would you recommend ? : Yes
Postcode : L23
Lynsey was really helpful during my father's house move. It was quite a stressful time and she helped us through the... Read Full Review
By : Penny Graham
Mar 12, 2019Hi Tina Thank you for taking the time to provide a review of the service that you received from Lynsey during your father's recent move. Yes, it can be stressful which is why Lynsey works so hard...
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PR3
Lynsey made our process as easy and quick as possible which was important as we were under time pressures to locate a place for a family member. Unfailingly polite and enthusiastic, she made a real and positive difference. Whatever was promised stage by stage was delivered to the letter and on... Read Full Review
Good
By : Penny Graham
Mar 8, 2019Hi John Thank you so much for your wonderful review of our service and more specifically, the customer service provided by my colleague, Lynsey. Since joining Touchstone, Lynsey has consistently...
By : 'daughter'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU29
Lynsey has been very helpful and professional from my first call to the office. She has been very efficient and prompt with responses to queries, whilst remaining friendly and patient with us. Finding a retirement property for my in laws could have been very stressful, but Lynsey has made the... Read Full Review
By : 'Sher'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : SA6
I've dealt with a lot of agents for sales and rentals over the years and this was the best of all my experiences. Lynsey was so efficient and pleasant to deal with. She really helped us turn what could have been a stressful experience into a pleasant one. Thanks Lynsey and... Read Full Review
By : Penny Graham
Jan 11, 2019Hi Sher Thank you so much for taking the time to leave such a wonderful review of our service and particularly for the service that you received from my colleague, Lynsey Parsons. Lynsey works...
By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU16
Lynsey, was a lifeline in difficult circumstances for my wife, whilst I was in hospital, she organised all the paperwork etc., to enable my wife to move into the property within days. Always polite, professional and caring, and exceeded our expectations of the service that we expected to be... Read Full Review
By : Penny Graham
Dec 5, 2018Hi Steve & Sandra Wow! What a glowing commendation of my colleague, Lynsey Parsons, and the service that she has provided to you during your tenancy. Thank you. Best wishes in your new...
By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : SG
I had the pleasure of dealing with Lynsey at Touchstone, and I would like to say what a delight it was, very polite and professional from start to finish. I would not hesitate to recommend this company. Thank you again Lynsey you made my mum a very happy... Read Full Review
Found the fees to be reasonable for the service that was provided.
By : Penny Graham
Nov 6, 2018Hi Mrs Church Thank you so much for your wonderful review of the service that you received from my colleague in Retirement Rentals, Lynsey. Lynsey works hard to ensure that the process runs as ...
By : 'Wright'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO12
I could not have wished for a more pleasent person to speak to during the whole process. From start to finnish Lyndsey was there for me to advise on any procedure I had to follow to make my move into Viewpoint retirement home a successful one. I move into Viewpoint on Mon 5th Nov Im not a... Read Full Review
NO FEES INVOLVED
By : Penny Graham
Nov 6, 2018Hi. Thank you for your glowing commendation of the service that you have received from my colleague, Lynsey, from Retirement Rentals. It's always great to see our colleagues recognised for their...
By : 'JulieB'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : YO12
My elderly Mother has recently arranged a tenancy agreement through Touchstone. We dealt with Lynsey Parsons throughout the process and found her to be very helpful and positive and she always had the time to speak to my Mum should she call with any questions or queries. She is a great addition to... Read Full Review
The agents fees to arrange the tenancy were reasonable.
By : Penny Graham
Oct 5, 2018Hi Julie Thank you so much for your wonderful review of the service that you have received from my colleague, Lynsey Parsons. Lynsey is indeed a great addition to the Retirement Rentals team as...
By : 'VenetiaTom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL5
Lynsey has been very helpful, very pleasant very efficient and very patient! It's been great working with her and this only adds to our confidence in this big move to a lovely new... Read Full Review
The fees are what they are. But considering the to-ing and fro-ing of emails and calls and the time it took on our side to get the references together it all seems acceptable to me.
By : Penny Graham
Sep 28, 2018Hi. Thank you for taking the time to leave such a glowing testimonial for my colleague, Lynsey, it's much appreciated. I know that Lynsey works hard to ensure that all runs smoothly, so it's great ...
By : 'Wayne'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SA6
The whole process from start to finish was conducted swiftly and professionally,very good contact and information provided was most informative.All stages of the process were updated and passed on to me on a regular basis.Altogether an easy... Read Full Review
Reasonable.
By : Penny Graham
Oct 5, 2018Hi Wayne Thank you for taking the time to leave a review of your experience with our Retirement Rentals team, it's much appreciated. The team works hard to ensure that all applications run...
By : 'Anne'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : YO12
Every part of the procedure was explained and when visiting our new apartment the manager of our new home knew how far we were getting on, he and Lynsey kept in contact. There was help with the paper work, and as we were selling a property, we were very glad that Lynsey was so easy to... Read Full Review
Reasonable
By : Penny Graham
Sep 18, 2018Hi Anne Thank you for your great review of the service you have received from Touchstone's Retirement Rentals team and more specifically, my colleague Lynsey Parsons. It's always great to see and...
By : 'Colin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG9
Nothing has been too much trouble and everything that has been promised has been executed on programme. I would recommend these good folks to... Read Full Review
Entirely appropriate
By : Penny Graham
Sep 18, 2018Hi Colin Thank you for taking the time to leave your glowing review of the service that you have received from my colleagues in Retirement Rentals, it's much appreciated. Kind regards Penny...
By : 'E'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE61
Lynsey has made my experience renting my new home traight forward with no complications or delays.She has been helpful,with a pleasant manner dealing with everything efficiently.i have enjoyed my telephone conversations with her ,she has a nice sense of humour,and hope to continue to do so in the... Read Full Review
Good
By : Penny Graham
Aug 31, 2018Hi Mrs Phillips Thank you for your wonderful review of the service you have received from my colleague, Lynsey, it's great to see and very much appreciated. Since joining Touchstone, Lynsey's...