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Retirement Rentals, Bath BA2

5/5, 28 Reviews
100% Recommended

0% letting valuation accuracy

96% letting fee satisfaction

Contact Us
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands. If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting0%96.00%£600£1,200
Address

Touchstone CPS Ltd
Retirement Rentals, 2 Crescent Office ParkClarks WayBath, Somerset
BA2 2AF
01225 838360

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Touchstone CPS Ltd Branches (View All 4)
Michael ...

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5 Star Review
UserName

Kelly

By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : M20

Aug 4, 2020
People found this helpful0

My mother enjoyed some happy years in Parkfield Court and when her health declined and she had to be transferred to a nursing home Kelly Egan was very helpful and made a potentially arduous situation very easy. I can't thank her enough and would recommend your organisation to... Read Full Review

Comments (1)
Was this helpful?:

By : Natalie James

Aug 6, 2020

Hi Michael, We're very pleased that your mum enjoyed some happy years in Parkfield Court, and that our colleague Kelly Egan was able to help at a very difficult time. Thank you for your kind...

Have bought and sold many ...

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5 Star Review
UserName

Dean

By : 'S'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : TS14

Nov 27, 2019
People found this helpful0

Have bought and sold many properties over the years, but have never rented a property before. Were terrified of the 'leap into the unknown' , but the staff at Touchstone reassured us and made it as easy as it could possibly have been. Our grateful thanks to Dean Horsley and Cat... Read Full Review

Comments (1)
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By : Penny Graham

Dec 3, 2019

Thank you for taking the time to review the service that you received recently from my colleagues, Dean & Cat. Both are very customer orientated and friendly, so I am delighted to see their work...

Our whole experience with ...

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5 Star Review
UserName

Dean

By : 'Jacqueline'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NE61

Oct 29, 2019
People found this helpful0

Our whole experience with your agency has been efficient throughout.We are grateful for the help and advice you gave us and for a smooth transaction enabling us to move promptly. Both Dean and Cat provide a service equal to... Read Full Review

Comments (1)
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By : Penny Graham

Nov 1, 2019

Hi Jacqueline Thank you for taking the time to provide a review of your recent experience with our Retirement Rentals team. I am especially pleased to see that you have highlighted both Dean & ...

An outstandingly good ...

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5 Star Review
UserName

Dean

By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG2

Oct 13, 2019
People found this helpful0

An outstandingly good experience renting our flat, thanks to the professionalism of Property Manager Dean Horsley. His interpersonal skills and competency ensured an ideal outcome for... Read Full Review

Comments (1)
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By : Penny Graham

Nov 1, 2019

Hi Richard Thank you for your wonderful review following your recent experience with Touchstone. I am especially pleased to see your comments about my colleague Dean, as I know how hard he and the ...

Olivier Close ...

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5 Star Review

By : 'Alison'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SP2

Apr 15, 2019
People found this helpful0

Lynsey has been amazingly helpful, knowledgeable, friendly, proactive, understanding, professional. I can't think of enough words to describe. An absolute shining credit to the company she works for and other family members have spoken with her and share the same opinion. Wonderful... Read Full Review


Comments on Agent Fees

Good.

Comments (1)
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By : Penny Graham

Apr 26, 2019

Wow, thank you for your 5 star rating and glowing commendation of the service that you received recently from my colleague, Lynsey! Since joining Touchstone's Retirement Rentals Team, Lynsey has ...

Blair ...

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5 Star Review

By : 'Blair'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TA6

Apr 9, 2019
People found this helpful0

I have had nothing but real help from Leynsey , I have talked to her about standing order on behalf of my mother & she has been nothing but helpful, Today I called her about another mater which was really nothing to do with her she made 4 or 5 phone calls to make sure my mother was sorted,... Read Full Review

Comments (1)
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By : Penny Graham

Apr 12, 2019

Thank you for your 5 star rating, and for your wonderful words about my colleague Lynsey service during your mother's recent move-in. I am so pleased that Lynsey was able to resolve any issues you...

Excellent ...

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5 Star Review

By : 'Ian'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : YO16

Mar 27, 2019
People found this helpful0

Lynsey has been our main contact during our rental procedure and has provided a friendly, professional and caring service way beyond our expectations. Nothing has been to much trouble for her and she has gone out of her way to smooth what is a stressful time for us. We can not praise her highly... Read Full Review


Comments on Agent Fees

Having had to pay Agents Fees in the past your fees are extremely fair and should be a bench mark for all agents.

Comments (1)
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By : Penny Graham

Mar 29, 2019

Hi Ian Thank you so much for providing such a positive review of the service provided by my colleagues in our Retirement Rentals Department, Lynsey & Cat. Both excel at customer service and...

Lynsey ...

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5 Star Review

By : 'Tina'
Services : Property Management
Would you recommend ? : Yes
Postcode : L23

Mar 12, 2019
People found this helpful0

Lynsey was really helpful during my father's house move. It was quite a stressful time and she helped us through the... Read Full Review

Comments (1)
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By : Penny Graham

Mar 12, 2019

Hi Tina Thank you for taking the time to provide a review of the service that you received from Lynsey during your father's recent move. Yes, it can be stressful which is why Lynsey works so hard...

Pacey and efficient ...

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5 Star Review

By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PR3

Mar 1, 2019
People found this helpful0

Lynsey made our process as easy and quick as possible which was important as we were under time pressures to locate a place for a family member. Unfailingly polite and enthusiastic, she made a real and positive difference. Whatever was promised stage by stage was delivered to the letter and on... Read Full Review


Comments on Agent Fees

Good

Comments (1)
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By : Penny Graham

Mar 8, 2019

Hi John Thank you so much for your wonderful review of our service and more specifically, the customer service provided by my colleague, Lynsey. Since joining Touchstone, Lynsey has consistently...

Friendly and ...

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5 Star Review

By : 'daughter'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU29

Feb 27, 2019
People found this helpful0

Lynsey has been very helpful and professional from my first call to the office. She has been very efficient and prompt with responses to queries, whilst remaining friendly and patient with us. Finding a retirement property for my in laws could have been very stressful, but Lynsey has made the... Read Full Review

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Amazing ...

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5 Star Review

By : 'Sher'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : SA6

Jan 8, 2019
People found this helpful0

I've dealt with a lot of agents for sales and rentals over the years and this was the best of all my experiences. Lynsey was so efficient and pleasant to deal with. She really helped us turn what could have been a stressful experience into a pleasant one. Thanks Lynsey and... Read Full Review

Comments (1)
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By : Penny Graham

Jan 11, 2019

Hi Sher Thank you so much for taking the time to leave such a wonderful review of our service and particularly for the service that you received from my colleague, Lynsey Parsons. Lynsey works...

Property ...

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5 Star Review

By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU16

Nov 29, 2018
People found this helpful0

Lynsey, was a lifeline in difficult circumstances for my wife, whilst I was in hospital, she organised all the paperwork etc., to enable my wife to move into the property within days. Always polite, professional and caring, and exceeded our expectations of the service that we expected to be... Read Full Review

Comments (1)
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By : Penny Graham

Dec 5, 2018

Hi Steve & Sandra Wow! What a glowing commendation of my colleague, Lynsey Parsons, and the service that she has provided to you during your tenancy. Thank you. Best wishes in your new...

EXCELLENT ...

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5 Star Review

By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : SG

Oct 31, 2018
People found this helpful0

I had the pleasure of dealing with Lynsey at Touchstone, and I would like to say what a delight it was, very polite and professional from start to finish. I would not hesitate to recommend this company. Thank you again Lynsey you made my mum a very happy... Read Full Review


Comments on Agent Fees

Found the fees to be reasonable for the service that was provided.

Comments (1)
Was this helpful?:

By : Penny Graham

Nov 6, 2018

Hi Mrs Church Thank you so much for your wonderful review of the service that you received from my colleague in Retirement Rentals, Lynsey. Lynsey works hard to ensure that the process runs as ...

Out of this ...

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5 Star Review

By : 'Wright'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO12

Oct 31, 2018
People found this helpful1

I could not have wished for a more pleasent person to speak to during the whole process. From start to finnish Lyndsey was there for me to advise on any procedure I had to follow to make my move into Viewpoint retirement home a successful one. I move into Viewpoint on Mon 5th Nov Im not a... Read Full Review


Comments on Agent Fees

NO FEES INVOLVED

Comments (1)
Was this helpful?:

By : Penny Graham

Nov 6, 2018

Hi. Thank you for your glowing commendation of the service that you have received from my colleague, Lynsey, from Retirement Rentals. It's always great to see our colleagues recognised for their...

Quality of service and ...

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5 Star Review

By : 'JulieB'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : YO12

Oct 1, 2018
People found this helpful0

My elderly Mother has recently arranged a tenancy agreement through Touchstone. We dealt with Lynsey Parsons throughout the process and found her to be very helpful and positive and she always had the time to speak to my Mum should she call with any questions or queries. She is a great addition to... Read Full Review


Comments on Agent Fees

The agents fees to arrange the tenancy were reasonable.

Comments (1)
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By : Penny Graham

Oct 5, 2018

Hi Julie Thank you so much for your wonderful review of the service that you have received from my colleague, Lynsey Parsons. Lynsey is indeed a great addition to the Retirement Rentals team as...

Excellent ...

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5 Star Review

By : 'VenetiaTom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL5

Sep 26, 2018
People found this helpful0

Lynsey has been very helpful, very pleasant very efficient and very patient! It's been great working with her and this only adds to our confidence in this big move to a lovely new... Read Full Review


Comments on Agent Fees

The fees are what they are. But considering the to-ing and fro-ing of emails and calls and the time it took on our side to get the references together it all seems acceptable to me.

Comments (1)
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By : Penny Graham

Sep 28, 2018

Hi. Thank you for taking the time to leave such a glowing testimonial for my colleague, Lynsey, it's much appreciated. I know that Lynsey works hard to ensure that all runs smoothly, so it's great ...

Rental ...

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5 Star Review

By : 'Wayne'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SA6

Sep 23, 2018
People found this helpful0

The whole process from start to finish was conducted swiftly and professionally,very good contact and information provided was most informative.All stages of the process were updated and passed on to me on a regular basis.Altogether an easy... Read Full Review


Comments on Agent Fees

Reasonable.

Comments (1)
Was this helpful?:

By : Penny Graham

Oct 5, 2018

Hi Wayne Thank you for taking the time to leave a review of your experience with our Retirement Rentals team, it's much appreciated. The team works hard to ensure that all applications run...

We were kept up to date with ...

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5 Star Review

By : 'Anne'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : YO12

Sep 12, 2018
People found this helpful0

Every part of the procedure was explained and when visiting our new apartment the manager of our new home knew how far we were getting on, he and Lynsey kept in contact. There was help with the paper work, and as we were selling a property, we were very glad that Lynsey was so easy to... Read Full Review


Comments on Agent Fees

Reasonable

Comments (1)
Was this helpful?:

By : Penny Graham

Sep 18, 2018

Hi Anne Thank you for your great review of the service you have received from Touchstone's Retirement Rentals team and more specifically, my colleague Lynsey Parsons. It's always great to see and...

I have been extremely ...

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5 Star Review

By : 'Colin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG9

Sep 9, 2018
People found this helpful0

Nothing has been too much trouble and everything that has been promised has been executed on programme. I would recommend these good folks to... Read Full Review


Comments on Agent Fees

Entirely appropriate

Comments (1)
Was this helpful?:

By : Penny Graham

Sep 18, 2018

Hi Colin Thank you for taking the time to leave your glowing review of the service that you have received from my colleagues in Retirement Rentals, it's much appreciated. Kind regards Penny...

Lynsey has made my experience ...

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5 Star Review

By : 'E'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE61

Aug 29, 2018
People found this helpful0

Lynsey has made my experience renting my new home traight forward with no complications or delays.She has been helpful,with a pleasant manner dealing with everything efficiently.i have enjoyed my telephone conversations with her ,she has a nice sense of humour,and hope to continue to do so in the... Read Full Review


Comments on Agent Fees

Good

Comments (1)
Was this helpful?:

By : Penny Graham

Aug 31, 2018

Hi Mrs Phillips Thank you for your wonderful review of the service you have received from my colleague, Lynsey, it's great to see and very much appreciated. Since joining Touchstone, Lynsey's...

1 - 20 of 28 items
No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure: https:\/\/www.touchstoneresi.co.uk\/complaints-procedure

Last updated at 2/11/2020, 4:59:50 AM by allAgents

Awards won by Touchstone CPS Ltd, Bath BA2 2AF

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