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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.8/5, 38 Reviews
42% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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By : 'chris'
Services : Letting(As a Tenant)
Rent PCM : £1450
Would you recommend ? : No
Postcode : SW19
This was a 5-star review, because we were asked to make one before we moved into the flat. This also explains why there are so many five-star reviews of Foxtons, and of *removed agent name. Agent: removed due to threats (Putney office) Property Manager: removed due to threats (head office) This is going to be a long post. Foxtons are renting us a flat with a bedroom floor so rotten our bed's leg BROKE THROUGH THE FLOOR. We have BLACK MOULD covering the floor under the carpet and visual on the panels and windows, making us very sick with bloody noses, scratchy throats and headaches. Foxtons have had a month to fix this but have done nothing, despite it being their responsibility. They have also made it clear that we are not their costumer, but their costumers' tenants. They won't fix the issue, despite it being in clear violation with UK health regulations and they won't give us advice on how to deal with it. We have now put The Environmental Health Department on the case and they were APPALLED by the state of the flat. All this meaning we are forced into a situation by Foxtons where we have to spend time and money on court proceedings, because they are unwilling to take action. DO NOT LET FROM THEM. Other issues and breaches of contract: - First day we come into flat the lounge is flooded and flat smells of mould (separate issue to the one mentioned above). - Broken tiles in the bathroom. Rotten wood behind them. - Very bad communication from Foxtons about everything. - Rodent infestation they will not sort out (we have been given 20GBP to buy traps and they want us to clean out rodent droppings endangering our health for an issue that should have been resolved before we moved in). - Ceiling lights flickering since we moved in. According to Environmental Health department it can be a fire hazard. - Lied to us about issues with flat before we moved in (said there were no pests in the flat and no other issues. We have also found a bottle of poison for flees and mites). - Rotten windows, which are broken and have drafts coming through them. We have been severely hurt from opening them. - Flat wasn't professionally cleaned as stated in our contract. - Many appliances not working. - FOXTONS GAVE OUR KEYS OUT TO BUILDER WITHOUT OUR CONSENT OR KNOWLEDGE! - Ignoring our emails. - A lot of bulky trash in the flat. The first issue on the list: We get the keys and go to the flat. It smells foul when we enter. Turns out there has been GUSHING water from the ceiling in the flat for probably a week. Foxtons tell us to put some buckets up and they will deal with it later in the week. After seeing the posted video, they realized the severity of the issue. They sent out a contractor, who gave up and called the fire brigade. The fire brigade came by that evening, and after seeing the severity of the issue, also gave up, shut off electricity and left. We had no electricity for 3 days. It took +2 weeks to get the mouldy carpet out, 3 weeks to paint, and we had many fights to get this done. The lights are still not fixed, and we currently have empty holes in the ceiling where they should be. We had to sort everything out ourselves, doing our Property Manager's job for him. Furthermore, we were instructed to leave windows wide open (or at least the ones that could open) as well as the door to the room, so it could "air out" because they were too cheap to buy a dehumidifier to dry the room. All of this with a soaking wet mouldy smelling carpet. This made the flat freezing cold and spread moisture throughout the rest of the flat. This was in October. Not a time where you would usually have the windows open 24/7. There is no chance that a room is going to dry if you leave a soaked wall to wall carpet in there, especially this time of year. We also learned that Foxtons were aware of the issue before we moved in. I really hope that this will help You and keep You away from renting from Foxtons. For us it is too late Update: we have given up and are moving out after 1 year. They started fixing it after half a year but other problems and bad behavior started piling up not long after.
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Last updated at 8/30/2017, 5:33:49 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £335,000 | £335,000 |
Foxtons
175 Putney High Street, London, Greater London
SW15 1RT
020 8355 1000
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Gareth and Alec
Alec
By : 'Dionne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
I had great support throughout the process as a girst tkme seller Gareth and Alec kept me informed every step of the way in selling my property and gave advice when I needed five star to both these... Read Full Review
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Gareth and Alec
Alec
By : 'Dionne'
Services : Sales( As a Vendor )
Would you recommend ? : No
I had great support throughout the process as a girst tkme seller Gareth and Alec kept me informed every step of the way in selling my property and gave advice when I needed five star to both these... Read Full Review
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Stephen
By : 'Nina'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW15
Unfortunately stereotypical estate agents. Wouldn't disclose why I failed my tenancy applications; they blamed the reference company. The reference company told me that Foxtons make the ultimate decisions and that they didn't even process the second application upon instruction from... Read Full Review
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By : 'Nicole'
Services : Letting( As a Tenant )
Rent PCM : £1430
Would you recommend ? : No
Postcode : SW15
Horrible rental and lettting process From agent to property managers and agency management they will sing the same song. Ask for a printed version of your contract you ever sign, hidden clauses appear on their short online version. They hide under emails and don't put you in touch with the ... Read Full Review
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Konrad
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
The process by Foxtons Putney was smooth, transparent and really efficient. Konrad was fantastic and answered all my queries quickly and with ease. Highly recommended branch and staff. I am sure Konrad do well in the future and be a great asset to the... Read Full Review
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Ritesh
By : 'Greta'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
Really terrible customer and human service. They have left me living sofa surfing for 2 months (but still paying the rent!!) during Christmas time, a lockdown and while I was positive to Covid-19 because the house was inhabitable despite all my emails and calls and chasing up all the works that... Read Full Review
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Daniel
Gareth
By : 'Charlie'
Services : Sales( As a Buyer )
Sold price : £335000
Would you recommend ? : Yes
Postcode : SW18
I offered a flat they had on their books earlier this year, before COVID-19 broke out. This process was honestly one of the longest buying processes I've heard of, lasting around 9 months but throughout, Daniel and Gareth were supportive, proactive and showed great communication. 100%... Read Full Review
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By : 'chris'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SW19
This was a 5-star review, because we were asked to make one before we moved into the flat. This also explains why there are so many five-star reviews of Foxtons, and of *removed agent name. Agent: removed due to threats (Putney office) Property Manager: removed due to threats (head... Read Full Review
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Konrad
By : 'Rafal'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
I recommend this agent Foxton very professional and helpful in arranging the flat, delivery of documents and great contact you can see that he does what he... Read Full Review
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By : 'Renis'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW15
i have property from Foxton in Putney, their management service is terrible, the worst from any estate agent i do not recommend to anyone, and if they come to do the repair, they expect you not the landlord to pay the bill, i am very disappointed with their management... Read Full Review
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Konrad
By : 'Wiston'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
The best experience ever with State Agents, Foxtons has exceeded by far all our expectations, and ticked âï¸ all the boxes. I was looking for a flat to rent with my family and from the very first time I spoke by phone with Mr. Konrad to arrange for a flat viewing I felt I was taking to right... Read Full Review
Good
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By : 'Misha'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
I have had an extremely horrendous experience with foxtons. They are very unorganised and unavailable. My state agent disappeared after we had put down the security deposit and signed the contract. We tried to contact him several times but couldn't get through. After that we had to make some... Read Full Review
BAD
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Maddy
By : 'Jenny'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
Brilliant help, never bought or sold a property before. Both Robert & Maddy ensured a sale, did all the leg work & chasing of various slow companies in a shared ownership property. Would definitely recommend Foxtons Putney & if you get Robert as your Agent you are guaranteed someone who ... Read Full Review
Good
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By : 'Dishonest'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SW18
That was the worst experience I have been through after living in London for 10 years. This company is so disrespectful and disonesty. I have a family and after handing the 6 weeks deposit, signing the contract and giving the documents they had another offer higher then mine and decided to undo the ... Read Full Review
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By : 'Nicholas'
Services : Letting( As a Tenant )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : SW19
Nicholas is the Shorts Let Negotiator that my son and his other student friends were dealing with for this tenancy. As the guarantor for my son's part in the process I dealt with Nicholas. At all times he was polite and friendly. I had a few problems with the short notice for documents - the... Read Full Review
The agent had no individual control over Foxtons deposit and refund policy.
The agent had no individual control over Foxtons deposit and refund policy.
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By : 'Bhumi'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
Gary was excellent at very rapidly identifying the fears and insecurties of a couple who were about to sell their flat remotely from Nepal and addressing those insecurities and fears very reassuringly! I work in the hospitality industry and totally admire this asses. Although our first offer was... Read Full Review
Justified for the hard work and the extra mile these guys went.
Justified for the hard work and the extra mile these guys went.
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By : 'SBP_2013'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Had a great experience looking for a property with Sophie, she was very friendly, informative and genuinely helpful throughout the whole process. She kept us up to date with any developments and it made the process of searching much... Read Full Review
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By : 'Katja'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SW18
I was tricked into signing a contract quickly, mostly by Miles Rudland. The flat was firstly 10 days late, so we signed a new contract. Finally, with the shiny key in my hand I was sent to a new home that wasn't even nearly finished in construction. Couldn't move in, had my movers on their way, a... Read Full Review
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By : 'Foxtons_never_again'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SW15
Worst experience possible. Moved out of the property 1.5 months before the agreed end of tenancy because we purchased a flat. We decided not to clean the apartment until the end of the tenancy, when we had the flat professionally cleant, not with one of the clearners offered by Foxtons. A couple ... Read Full Review
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By : 'Don'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
We would like to make a compliment and a big thank you to Matthew whom, during our property search, had been doing everything possible to negotiate with the Landlords to secure a property for us to rent, given our requirements. We first met Matthew over two years ago whom was instrumental in... Read Full Review