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2.8/5, 38 Reviews
42% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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By : 'Foxtons_never_again'
Services : Letting(As a Tenant)
Rent PCM : £2300
Would you recommend ? : No
Postcode : SW15
Worst experience possible. Moved out of the property 1.5 months before the agreed end of tenancy because we purchased a flat. We decided not to clean the apartment until the end of the tenancy, when we had the flat professionally cleant, not with one of the clearners offered by Foxtons. A couple of weeks before the agreed end of the tenancy, and without informing us, Foxtons ordered the exit inspection to take place. Since the apartment was not clean, the report came out with several issues that had a direct financial impact on us, and our deposit.The exit report included lies such as "window key is room is missing". When I went to the apartment after reading the exit report, the key was there and from that point onwards it was a battle to fight each one of the allegations. Things got worse when the report for the entry inspection for the new tenants took place. Foxtons considered the apartment was not clean enough and had ordered for another professional cleaner to come in withot notifying anything to us. The report still said that the window key was missing! I decided to visit the new tenants to understand what was going on and it soon became aparent that Foxtons was play us both. For example, they told the new tenants that the landlord was offering a cleaning service that was already paid for but never took place (the same cleaning that they then charged us). And of course, when I mentioned that I had spoken with the new tenants they very angrily said that we had no right to bother the new tenants of the property. Of course, so they can continue to lie and take advantage of everyone! Foxtons, never again. I am not a property owner loowing to let the property out. Guess what, Foxtons is the only agency I don't even consider working with. During the entry inspection
No procedure set.
Last updated at 8/30/2017, 5:33:49 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £335,000 | £335,000 |
Foxtons
175 Putney High Street, London, Greater London
SW15 1RT
020 8355 1000
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Gareth and Alec
Alec
By : 'Dionne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
I had great support throughout the process as a girst tkme seller Gareth and Alec kept me informed every step of the way in selling my property and gave advice when I needed five star to both these... Read Full Review
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Gareth and Alec
Alec
By : 'Dionne'
Services : Sales( As a Vendor )
Would you recommend ? : No
I had great support throughout the process as a girst tkme seller Gareth and Alec kept me informed every step of the way in selling my property and gave advice when I needed five star to both these... Read Full Review
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Stephen
By : 'Nina'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW15
Unfortunately stereotypical estate agents. Wouldn't disclose why I failed my tenancy applications; they blamed the reference company. The reference company told me that Foxtons make the ultimate decisions and that they didn't even process the second application upon instruction from... Read Full Review
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By : 'Nicole'
Services : Letting( As a Tenant )
Rent PCM : £1430
Would you recommend ? : No
Postcode : SW15
Horrible rental and lettting process From agent to property managers and agency management they will sing the same song. Ask for a printed version of your contract you ever sign, hidden clauses appear on their short online version. They hide under emails and don't put you in touch with the ... Read Full Review
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Konrad
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
The process by Foxtons Putney was smooth, transparent and really efficient. Konrad was fantastic and answered all my queries quickly and with ease. Highly recommended branch and staff. I am sure Konrad do well in the future and be a great asset to the... Read Full Review
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Ritesh
By : 'Greta'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
Really terrible customer and human service. They have left me living sofa surfing for 2 months (but still paying the rent!!) during Christmas time, a lockdown and while I was positive to Covid-19 because the house was inhabitable despite all my emails and calls and chasing up all the works that... Read Full Review
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Daniel
Gareth
By : 'Charlie'
Services : Sales( As a Buyer )
Sold price : £335000
Would you recommend ? : Yes
Postcode : SW18
I offered a flat they had on their books earlier this year, before COVID-19 broke out. This process was honestly one of the longest buying processes I've heard of, lasting around 9 months but throughout, Daniel and Gareth were supportive, proactive and showed great communication. 100%... Read Full Review
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By : 'chris'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SW19
This was a 5-star review, because we were asked to make one before we moved into the flat. This also explains why there are so many five-star reviews of Foxtons, and of *removed agent name. Agent: removed due to threats (Putney office) Property Manager: removed due to threats (head... Read Full Review
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Konrad
By : 'Rafal'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
I recommend this agent Foxton very professional and helpful in arranging the flat, delivery of documents and great contact you can see that he does what he... Read Full Review
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By : 'Renis'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW15
i have property from Foxton in Putney, their management service is terrible, the worst from any estate agent i do not recommend to anyone, and if they come to do the repair, they expect you not the landlord to pay the bill, i am very disappointed with their management... Read Full Review
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Konrad
By : 'Wiston'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
The best experience ever with State Agents, Foxtons has exceeded by far all our expectations, and ticked âï¸ all the boxes. I was looking for a flat to rent with my family and from the very first time I spoke by phone with Mr. Konrad to arrange for a flat viewing I felt I was taking to right... Read Full Review
Good
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By : 'Misha'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
I have had an extremely horrendous experience with foxtons. They are very unorganised and unavailable. My state agent disappeared after we had put down the security deposit and signed the contract. We tried to contact him several times but couldn't get through. After that we had to make some... Read Full Review
BAD
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Maddy
By : 'Jenny'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
Brilliant help, never bought or sold a property before. Both Robert & Maddy ensured a sale, did all the leg work & chasing of various slow companies in a shared ownership property. Would definitely recommend Foxtons Putney & if you get Robert as your Agent you are guaranteed someone who ... Read Full Review
Good
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By : 'Dishonest'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SW18
That was the worst experience I have been through after living in London for 10 years. This company is so disrespectful and disonesty. I have a family and after handing the 6 weeks deposit, signing the contract and giving the documents they had another offer higher then mine and decided to undo the ... Read Full Review
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By : 'Nicholas'
Services : Letting( As a Tenant )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : SW19
Nicholas is the Shorts Let Negotiator that my son and his other student friends were dealing with for this tenancy. As the guarantor for my son's part in the process I dealt with Nicholas. At all times he was polite and friendly. I had a few problems with the short notice for documents - the... Read Full Review
The agent had no individual control over Foxtons deposit and refund policy.
The agent had no individual control over Foxtons deposit and refund policy.
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By : 'Bhumi'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
Gary was excellent at very rapidly identifying the fears and insecurties of a couple who were about to sell their flat remotely from Nepal and addressing those insecurities and fears very reassuringly! I work in the hospitality industry and totally admire this asses. Although our first offer was... Read Full Review
Justified for the hard work and the extra mile these guys went.
Justified for the hard work and the extra mile these guys went.
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By : 'SBP_2013'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Had a great experience looking for a property with Sophie, she was very friendly, informative and genuinely helpful throughout the whole process. She kept us up to date with any developments and it made the process of searching much... Read Full Review
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By : 'Katja'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SW18
I was tricked into signing a contract quickly, mostly by Miles Rudland. The flat was firstly 10 days late, so we signed a new contract. Finally, with the shiny key in my hand I was sent to a new home that wasn't even nearly finished in construction. Couldn't move in, had my movers on their way, a... Read Full Review
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By : 'Foxtons_never_again'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SW15
Worst experience possible. Moved out of the property 1.5 months before the agreed end of tenancy because we purchased a flat. We decided not to clean the apartment until the end of the tenancy, when we had the flat professionally cleant, not with one of the clearners offered by Foxtons. A couple ... Read Full Review
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By : 'Don'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
We would like to make a compliment and a big thank you to Matthew whom, during our property search, had been doing everything possible to negotiate with the Landlords to secure a property for us to rent, given our requirements. We first met Matthew over two years ago whom was instrumental in... Read Full Review