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4.3/5, 62 Reviews
89% Recommended
89% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
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By : 'Tom'
Services : Letting(As a Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : WF3
Turned up to show someone round the property I was in without prior notice, which was embarrassing and awkward for all involved. And illegal! The following week they advised they’d cancelled the 3pm viewing. Failed to advise me they’d brought forward the 330pm viewing. The agent let themselves in as I was getting out the shower at 3pm, I was thinking I wouldn’t have anyone in until 330. Again, illegal. Had to ask them to take their shoes off, embarrassing once more. Haven’t responded/acknowledged my complaint after 9 working days. The property ombudsman service they’re part of has a code of conduct which advises all members to respond to complaints within 3 working days. Fail. 6 more working days to go until the ombudsman said I can go to them, not that I’m counting down or anything.. Branch manager failed to apologise after a complaint I raised at the start of the tenancy. Maintenance didn’t fix an issue that meant I couldn’t cook properly for 4 weeks at which point I wrote said complaint and threatened to reverse my direct debit. Shock, it kicked them into action because money was involved. They only care about getting people into properties. No response from maintenance, not even an acknowledgement, after 7 days. Unacceptable. The reason they’ve got so many 5 star ratings is because the branch staff are awarded with vouchers if they get good ratings so they hound you for a 5 star rating after you sign for a property. Tanya actually deserves 5 stars as she makes up for the shoddy response to complaints and the fact if you want anything fixing you’ll have to wait 2/3 weeks or chase it up (wasting even more of your time). Customer service isn’t needed in an industry where there are so many tenants looking for houses but so little houses available. Reeds Rains complaints handling and maintenance 1 star. Tanya B 5 stars.
No procedure set.
Last updated at 11/21/2018, 8:06:00 AM by allAgents
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| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 100% | £89,950 | £395,000 |
| Lettings | 50% | 67% | £280 | £975 |
Reeds Rains
88 Queen Street, Leeds, West Yorkshire
LS27 9EB
01132520181
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By : 'Paul'
Services : Online Auctions
Would you recommend ? : No
Postcode : WF3
Shocking service.... seen a property I liked, booked the viewing, shortly after offered the *asking price* sent proof of ID proof of funding etc .... was then given the silent treatment, no feedback at all except one email which appear to be spam as it had no title,,,, no acceptance or decline of ... Read Full Review
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Kyle,
By : 'LYuen'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : LS27
Clear and quick response to every questions raised by me all along the process in seeking property for let in Morley, which greatly help me solve various pragmatic issues in an orderly manner, taking into consideration when my wife and I were just arrived UK in early December... Read Full Review
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Michael
By : 'Mick'
Services : Sales( As a Vendor )
Sold price : £395000
Would you recommend ? : Yes
Postcode : LS27
The service received throughout the process was first-class. We were given good advice and supported extremely well. A very special mention to Michael for all his help, and without it I'm sure we would have struggled. Michael made the journey easy, nothing was to much trouble, and he went the ... Read Full Review
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By : 'Phil'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LS27
Reeds rains offered my house for auction through I am sold. The auctioned the property and got ZERO bids. They have generated 5 viewings in one month and I am locked into a contract that I can’t get out of and they have no viewings lined or any way to sell the property any time soon. But... Read Full Review
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Rachel
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £271000
Would you recommend ? : Yes
Postcode : LS27
Brilliant service Rachel Clark ( senior negotiator ) went above and beyond what was asked of her. Nothing was too much trouble . In constant communication with us . A credit to Reeds Rains !!! We would give more than a five star... Read Full Review
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Tanya
By : 'Kelly'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS27
We have just rented a house through Reeds Reins Morley, Tanya helped us every step of the way as we moved back from Spain to sort everything out in the quickest possible time. We are so grateful for all your help thank... Read Full Review
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Rachel
By : 'Sabita'
Services : Sales( As a Vendor )
Sold price : £237500
Would you recommend ? : Yes
Postcode : LS28
The Morley team have been great to deal with...in particular Rachel has given an outstanding service as far as communication is concerned. Her honesty and passion in everything she does is refreshing and... Read Full Review
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Rachel
By : 'Daniel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF17
Excellent service and communication, Rachel is fantastic! Very professional service throughout. Came across some unforeseen problems which Rachel communicated very well. Rachel couldn’t have done any... Read Full Review
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Emma
By : 'Melanie'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : WF3
Fabulous service from onset to moving in. A wonderful team who went the extra mile to speed things along. I wouldn't hesitate to use them again, they are outstanding in their profession - much more person centred than agents I used over recent years! Emma and Tanya, Thank you. You have gone... Read Full Review
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By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : WF3
Turned up to show someone round the property I was in without prior notice, which was embarrassing and awkward for all involved. And illegal! The following week they advised they’d cancelled the 3pm viewing. Failed to advise me they’d brought forward the 330pm viewing. The agent ... Read Full Review
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Rachael
By : 'Karen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS27
Fantastic service from the team at Reeds Rains right from the valuation of the property through to completion. Rachel kept us fully informed at all stages of the sale and always returned our calls. Equally she was extremely helpful and reassuring towards the end of the sale when solicitors needed ... Read Full Review
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By : 'EGC'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS27
We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have: 1) been forced to live without hot ... Read Full Review
Extortionate fees.
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Danni
By : 'Kyanne'
Services : Sales( As a Buyer )
Sold price : £169750
Would you recommend ? : Yes
Postcode : WF3
Thank you for our first house buying experience. We couldn't of done it without you! Thank you for your hardwork and persistence! Your a... Read Full Review
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By : 'Liz'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS27
Very happy with the Marketing and selling of our property. Good communication with staff and felt fully involved in the process. However, during the Progressing of the sale/purchase we would have appreciated more regular communication from the agents and a better understanding of our particular... Read Full Review
OK
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Rachel
By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £212000
Would you recommend ? : Yes
Postcode : LS27
I would highly recommend Reeds Rain, very professional and they arranged plenty of viewings. Rachel was my main contact and she kept me constantly informed of the progress of the... Read Full Review
Good
By : Reeds Rains
Jul 2, 2018Hi Julie, Thanks so much for your review. It's great to have such positive feedback. Do you know you could be rewarded with a £50 Amazon Gift Card if you recommend our service to a friend? There...
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Danni
By : 'Phill'
Services : Sales( As a Vendor )
Sold price : £293000
Would you recommend ? : Yes
Postcode : WF3
We found the service from the outset (Cairn) to be very professional and the whole Team (Danni, Hollie, Rachel, Tracey and Chris) couldn't have been any more helpful, especially when 'offers' had been accepted on both our sale and prospective purchase. Of particular mention must be... Read Full Review
They earned every penny and thus the fees were satisfactory.
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Hollie
Hollie
By : 'Donna'
Services : Letting( As a Tenant )
Rent PCM : £280
Would you recommend ? : Yes
Postcode : WF31
Hollie Foster at the Morley office was fantastic in swiftly preparing my Fathers move, her efficiency was outstanding and her actions were professional, thank you very much for a smooth move Hollie your a star * keep up the good work... Read Full Review
Ok.......
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Hollie
By : 'Yamu'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : LS27
Am very happy tenants first time renting, Hollie had been really helpful throughout and I was able to moved in to the flat before... Read Full Review
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Hollie
By : 'Happy'
Services : Letting( Property Management )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : LS27
Hollie has demonstrated what a fully managed service entails and was able to complete termination and relet in just a few days Thanks help much... Read Full Review
Reasonable could be better but you get what you payfor
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Scott
By : 'Tracy'
Services : Property Management
Would you recommend ? : Yes
Postcode : LS14
Remortgaging great service and very helpful all the way through the process .thanks Scott Yule will definitely recommend reeds rains... Read Full Review