Leading local agency in Old Windsor, Iver, Datchet and surrounding areas. Oakwood Estates prides itself on recommendations and conveying honest and reliable information.
By : 'jagdeep' Services : Sales(As a Buyer) Sold price : £1000000 Would you recommend ? : Yes Postcode : SL3
Oct 15, 2019
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Excellent bunch of people to work with! Nigel Willmot is spot on! Helped me through the purchase process of our new home and recommend working with him. Kept me updated and chased :o) on the sales progression! Made the whole process nice and simple. Thumbs up from me!
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Very efficient personal service with great local knowledge made for us a successful sale in a difficult market
Linda and Geoff
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An excellent firm. It took a ...
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5 Star Review
Elaine
By : 'Nigel' Services : Sales( As a Vendor ) Sold price : £960000 Would you recommend ? : Yes Postcode : SL3
Jun 14, 2023
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An excellent firm. It took a year to sell our father's house after he died because of three time wasters before we found a genuine buyer. Thorough they kept working on new buyers, particularly Elaine.
Meanwhile they checked the property every week, provided other services like repair to... Read Full Review
Nigel Stephen Guy Middlemass said about Oakwood Estates
Services : Sales( As a Vendor )Date: 14th Jun 2023
An excellent firm. It took a year to sell our father's house after he died because of three time wasters before we found a genuine buyer. Thorough they kept working on new buyers, particularly Elaine.
Meanwhile they checked the property every week, provided other services like repair to fences. taps, locks etc. and organised cleaners on completion.
When we finally found a buyer we had a nightmare solicitor holding things up but they kept things going until the deal was done. I cannot recommend them highly enough. Five stars is too low!
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Friendly efficient service ...
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5 Star Review
Charmaine
By : 'rob@powerbug.co.uk' Services : Sales( As a Vendor ) Sold price : £690000 Would you recommend ? : Yes Postcode : SL4
Mar 6, 2023
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Friendly efficient service delivering an achievable pre sale valuation that was ultimately achieved in unpredictable times
Very satisfied and would... Read Full Review
Friendly efficient service delivering an achievable pre sale valuation that was ultimately achieved in unpredictable times Very satisfied and would recommend
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Thank you very much to Elaine ...
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5 Star Review
Elaine
Charmaine
By : 'Satish' Services : Land & New Homes Sold price : £715000 Would you recommend ? : Yes Postcode : SL3
Jan 6, 2023
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Thank you very much to Elaine and the Oakwood Estates team at Datchet for helping us land the successful purchase of our lovely home ? in 2022. Elaine's valuable knowledge of the area, real estate expertise as well as the time and enthusiasm she brought to the whole process were extremely... Read Full Review
Thank you very much to Elaine and the Oakwood Estates team at Datchet for helping us land the successful purchase of our lovely home ? in 2022. Elaine's valuable knowledge of the area, real estate expertise as well as the time and enthusiasm she brought to the whole process were extremely helpful. We really appreciated her prompt and cheerful approach throughout, understanding our requirements, answering our queries, and the associated multiple follow-ups.
As first-time buyers, we needed a reliable sales person who could provide us with the right guidance, and we found that support in Elaine. Our house purchase was in early 2022, and at a peak time in the housing market. However, Elaine and team made sure that we had a very positive experience, whilst navigating the multi-step process. We would also like to thank Charmene and Charlotte at the Datchet branch, who were very professional and supportive thru the multiple visits we had to make to view the property prior to our purchase (and accommodate some very short notice requests).
You can be assured that you are in safe hands when you are dealing with Elaine and Oakwood team.
Thank you for the warm welcome to the area! ??
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Friendly, knowledgable, ...
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5 Star Review
Charmaine
By : 'Helen' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SL3
Nov 3, 2022
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I bought and sold with Oakwood Estates and Elaine and Charmaine helped me through what was a very longwinded and painful process with professionalism and some much appreciated humour. I am very glad I used this local Estate... Read Full Review
I bought and sold with Oakwood Estates and Elaine and Charmaine helped me through what was a very longwinded and painful process with professionalism and some much appreciated humour. I am very glad I used this local Estate Agency.
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Everyone at Oakwood were ...
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5 Star Review
Elaine
By : 'Hayley' Services : Sales( As a Vendor ) Sold price : £244000 Would you recommend ? : Yes Postcode : SL3
Jul 28, 2022
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Everyone at Oakwood were friendly and helpful at all stages of my sale. All questions were answered immediately and they went above and beyond to ensure a smooth transaction for both myself (seller) and the... Read Full Review
Services : Sales( As a Vendor )Date: 28th Jul 2022
Everyone at Oakwood were friendly and helpful at all stages of my sale. All questions were answered immediately and they went above and beyond to ensure a smooth transaction for both myself (seller) and the buyer.
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Brilliant service, nothing ...
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5 Star Review
Charmaine
Charlotte
By : 'SO' Services : Sales( As a Vendor ) Sold price : £437000 Would you recommend ? : Yes Postcode : SL3
Jul 28, 2022
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Brilliant service, nothing too much trouble. Can't thank Elaine, Charmaine and Charlotte enough for all they have done for... Read Full Review
Services : Sales( As a Vendor )Date: 24th Jul 2022
Elaine and her Colleagues at Oakwood Estates were professional, polite, kept us informed every step of the way - First Class Service!
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Great Estate ...
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5 Star Review
Charmaine
Charlotte
By : 'Kerry' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SL3
May 23, 2022
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The whole process has been so easy working with the team at Oakwood. Special thanks to Charmaine & Charlotte who have been so responsive the whole way through and helped make it a smooth purchase. Definitely... Read Full Review
The whole process has been so easy working with the team at Oakwood. Special thanks to Charmaine & Charlotte who have been so responsive the whole way through and helped make it a smooth purchase. Definitely recommended.
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We were very pleased with ...
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5 Star Review
Elaine
By : 'Tess' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SL3
May 21, 2022
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We were very pleased with Oakwood Estates. Elaine got us a great buyer quickly, kept them on board during a lengthy probate, kept an eye on the property and most of all got really involved when there was a problem down the chain which could have jeopardised the sale. This involved dealing with... Read Full Review
Services : Sales( As a Vendor )Date: 21st May 2022
We were very pleased with Oakwood Estates. Elaine got us a great buyer quickly, kept them on board during a lengthy probate, kept an eye on the property and most of all got really involved when there was a problem down the chain which could have jeopardised the sale. This involved dealing with multiple parties and being persistent in multiple calls every day for over two weeks. Can’t say more than that.
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Efficient, friendly, pro ...
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5 Star Review
Elaine
By : 'Penny' Services : Sales( As a Vendor ) Sold price : £715000 Would you recommend ? : Yes Postcode : SL3
Mar 9, 2022
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Efficient, friendly, pro active, informative, approachable and understanding. A positive experience from the beginning to the end. Elaine was a joy to deal with and we would highly... Read Full Review
Efficient, friendly, pro active, informative, approachable and understanding. A positive experience from the beginning to the end. Elaine was a joy to deal with and we would highly recommend.
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We highly recommend Oakwood ...
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5 Star Review
Charlotte
Elaine
By : 'G' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SL4
Feb 18, 2022
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We highly recommend Oakwood Estates Datchet. From start to finish they gave us a professional and excellent service. Big thanks to Charlotte and Elaine for all their hard work but especially to Elaine for going above and beyond to ensure the sale of our... Read Full Review
Services : Sales( As a Vendor )Date: 18th Feb 2022
We highly recommend Oakwood Estates Datchet. From start to finish they gave us a professional and excellent service. Big thanks to Charlotte and Elaine for all their hard work but especially to Elaine for going above and beyond to ensure the sale of our property.
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Elaine Webster …. We'll ...
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5 Star Review
Elaine
By : 'Mandy' Services : Land & New Homes Would you recommend ? : Yes Postcode : SL3
Feb 14, 2022
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Elaine Webster …. We'll what can I say …. A Legend … THE most honest, helpful and crazy estate agent I have ever met … You looked after myself and my Mum with a 10* service …Oakwoods are lucky to have you …I can honestly say I would never use another agent again …I class you as a friend now …... Read Full Review
Elaine Webster …. We'll what can I say …. A Legend … THE most honest, helpful and crazy estate agent I have ever met … You looked after myself and my Mum with a 10* service …Oakwoods are lucky to have you …I can honestly say I would never use another agent again …I class you as a friend now … thank you for all your help xxxx
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Oakwood have done an ...
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5 Star Review
Elaine
Charmaine
By : 'Woodleigh' Services : Online Auctions Sold price : £1250000 Would you recommend ? : Yes Postcode : SL3
Dec 24, 2021
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Oakwood have done an exceptional job in selling my house; arranging and consolidating the viewings; keeping communication going; and, finally pushing through the sale of the house. House conveyancing is a very stressful process and being able to speak to and trust your agent is vital. I asked... Read Full Review
Oakwood have done an exceptional job in selling my house; arranging and consolidating the viewings; keeping communication going; and, finally pushing through the sale of the house. House conveyancing is a very stressful process and being able to speak to and trust your agent is vital. I asked Elaine for help with sale and purchase; help was always forthcoming. Getting that insight for sale and purchase is essential. Thank you Oakwood .
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They Provided a very ...
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5 Star Review
Elaine
By : 'S' Services : Sales( As a Vendor ) Sold price : £300000 Would you recommend ? : Yes Postcode : SL3
Oct 31, 2021
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They Provided a very professional prompt service. Property sold very quickly . Open day was well organised and offers were... Read Full Review
Services : Sales( As a Vendor )Date: 31st Oct 2021
They Provided a very professional prompt service. Property sold very quickly . Open day was well organised and offers were received
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Edward and the Burnham team ...
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5 Star Review
Edward
By : 'John' Services : Sales( As a Vendor ) Sold price : £615000 Would you recommend ? : No Postcode : SL1
Oct 28, 2021
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Edward and the Burnham team were excellent from start to finish of our property. Edward’s knowledge of the local property market and valuation was spot on. Viewings were well organised and management of the sale was excellent with good communication. Glad we chose... Read Full Review
Services : Sales( As a Vendor )Date: 28th Oct 2021
Edward and the Burnham team were excellent from start to finish of our property. Edward’s knowledge of the local property market and valuation was spot on. Viewings were well organised and management of the sale was excellent with good communication. Glad we chose Oakwood.
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Elaine Webster - highly ...
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5 Star Review
Elaine
By : 'JD' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SL3
Oct 20, 2021
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Elaine Webster at Oakwood Estates has worked diligently on my property sale and has been an absolute pleasure to deal with in a sometimes fraught process . I have greatly appreciated all her advice, based on sound local knowledge and... Read Full Review
Services : Sales( As a Vendor )Date: 20th Oct 2021
Elaine Webster at Oakwood Estates has worked diligently on my property sale and has been an absolute pleasure to deal with in a sometimes fraught process . I have greatly appreciated all her advice, based on sound local knowledge and experience.
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Excellent customer service by ...
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5 Star Review
Edward
By : 'Romni' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SL1
Jul 7, 2021
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Excellent customer service by Edward. Whilst running 5 min late he contacted me. Evaluation on my house was done quickly, professionally, followed up by an email confirmation. I would recommend Oakwood... Read Full Review
Services : Letting( As a Owner )Date: 7th Jul 2021
Excellent customer service by Edward. Whilst running 5 min late he contacted me. Evaluation on my house was done quickly, professionally, followed up by an email confirmation. I would recommend Oakwood Estates
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From selling my house through ...
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5 Star Review
Elaine
By : 'Sandy' Services : Sales( As a Vendor ) Sold price : £1150000 Would you recommend ? : Yes Postcode : SL3
Jul 6, 2021
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From selling my house through Oakwoods and purchasing a new house also through Oakwoods Elaine has been professional and efficient in all aspects and dealings and I would highly recommend your services to other buyers and... Read Full Review
From selling my house through Oakwoods and purchasing a new house also through Oakwoods Elaine has been professional and efficient in all aspects and dealings and I would highly recommend your services to other buyers and sellers.
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Oakwood Estate - ...
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Elaine
Charmaine
By : 'Radhika' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : SL3
Jul 5, 2021
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Oakwood Estate - Datchet
We have recently purchased a property where the Datchet branch assisted us. The experience from start to finish was great. Charmaine and Elaine were handling our viewings and sale. Their customer service was impeccable. They were friendly and approachable, thoroughly... Read Full Review
We have recently purchased a property where the Datchet branch assisted us. The experience from start to finish was great. Charmaine and Elaine were handling our viewings and sale. Their customer service was impeccable. They were friendly and approachable, thoroughly helpful and did not hesitate to assist us as and when necessary. They made the process easier thanks to how helpful they are. Thank you both Charmaine and Elaine for all of your help - we really appreciated it.
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Complaints Procedure
<h3><strong>Complaints Procedure</strong></h3>
<p>Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.</p>
<p>This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.</p>
<p>If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.</p>
<p>Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.</p>
<p>Alternatively, you can contact our Head office:</p>
<p>Fax: 01753 889051<br />
Email: enquiries@oakwood-estates.co.uk<br />
Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP<br />
<p>In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.</p>
<p>If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.</p>
Last updated at 7/16/2014, 7:24:56 AM by allAgents