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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4/5, 48 Reviews
75% Recommended
75% letting valuation accuracy
93% letting fee satisfaction
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By : 'Diego'
Services : Letting(As a Tenant)
Rent PCM : £1225
Would you recommend ? : No
Postcode : SW18
We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them. Everything began extremely well, with prompt responses and clarity. At the first tour of the home we spotted a few breakages, leaks and maintenance tasks in general, so we mentioned it to the agent and we received the first unmet promise: ”we'll fix this, we manage the whole building”. When walking into the home the first time, we've been struck by how appalling the “professional” cleaning status of the home was. Grease on the carpet, moulded tiles in the kitchen and bathroom, to name a couple. As a result, our stay started with a self-arranged professional carpet and home cleaning. No drama, nobody is surprised to move to a new home and find it perfectly cleaned and ready to your standards. The matter gets seriously unprofessional when Andrew Purnell considers appropriate to rent out a flat with leaks that affects the people living downstairs, windows that can't be opened, broken shower screen (this is great when the water leak downstairs..) mould in the bedroom, broken “handmade” lighting systems (in the kitchen!),etc. When pointing this out in tens of emails, we've only received sporadic, if none, answers which were never straight to the point. The best outcome that we could negotiate has been that only one maintenance task would be carried out per month. We've been given, as a reason, that it wouldn't be fair to economically “overload” the Landlady. As a result, we have been living in the flat for more than 3 months now, and the leak (together with another long list of tasks) is still due to a date to be confirmed, which is highly concerning for ours and our downstairs neighbours' safety. Well, this was just the beginning. We found ourselves in the position to need to help a friend struck by Covid-19 related issues, who found herself in need to temporarily move abroad, and asked us if we could take care of her 9 year-old, small sized dog, who has always been living in a flat. We asked Andrew Purnell for permission as Tenancy laws and the Consumers Rights act (2015) allows us (and you) to. The first answer we were given was that the Headlease strictly prohibits so, and we felt quite confused by how a converted flats building would have such a clause in the Headlease. We then requested a copy of the document and Andrew Purnell ignored it and replied that the Landlady wouldn't allow us to temporarily have a pet since it “would be cruel for the dog”. We decided to get a consultation with a UK based vet, to ask her opinion as a professional on this matter, and she confirmed how fundamentally wrong that assumption was. The vet confirmed she would be happy to put this on paper, to be officially recognised. Our offer to provide this document to Andrew Purnell has simply been ignored. Given the above, we reached back to Andrew Purnell and offered to increase the security deposit, to add a clause where we would agree to relocate the dog would it be an issue for the neighbours and to immediately take full economic responsibility of any damage that the home would incur into, if any. We spent more than 3 weeks sending follow up emails and trying to call without receiving a reply. We finally received an answer:” for the sake of complete clarity it is a definite no to your request for a dog. This can't be changed for any reason. No amendments/changes/increases in the deposits can change it.”. After such a long wait and an unfair one-sided decision, we requested to speak with a superior. We get shortly after contacted by Mark(or Matt), Property Manager, who confirmed over the phone that in no way we will be able to temporally have the dog and that they are not under any obligation to give us an objective reason for it. Moreover, he also confirmed that no headlease will be sent over (simply because “he doesn't want to”). Last but not least, he kept asking us why we “don't understand that in this country a decision must be accepted, not to insist” (on a side note, we are an Italian and a Spanish working full-time and leaving in the UK. If you see where I'm getting at, please take this into consideration if you are a foreigner and you're willing to get a life and immigration-related cultural lesson from Andrew Purnell). Of course, we don't have (yet) received the headlease and I'd bet my neck the homeowner doesn't know anything about this. No home is worth the mental health and time that you'd sacrifice dealing with these people. Don't get fooled.
By : Andrew Purnell
Jun 22, 2020Dear Diego We hope you are safe and well in these current times. Thank you for your review. It’s very unfortunate that your request for have a dog was not successful. When you registered for a property it was not for a property that was suitable for dogs. We have offered you the option to move to another property that will accept dogs. Please contact us so we can help you finding a suitable alternative property where dogs are permitted. Always at your service. Please be assured that we will go above and beyond to help you on your quest to become a dog owner to find you a suitable home. Best wishes Andrew Purnell
By : Andrew Purnell
Jun 22, 2020Dear Diego We hope you are safe and well in these current times. Thank you for your review. It’s very unfortunate that your request for have a dog was not successful. When you registered for a property it was not for a property that was suitable for dogs. We have offered you the option to move to another property that will accept dogs. Please contact us so we can help you finding a suitable alternative property where dogs are permitted. Always at your service. Please be assured that we will go above and beyond to help you on your quest to become a dog owner. Best wishes Andrew Purnell
Andrew Purnell & Co
3 The Pavement, Worple Road, London, Greater London
SW19 4DA
02088797888
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 19 | 1 | 3 | 4 | 1 | 0 | 0 | 0 | 13 | 7 |
No procedure set.
Last updated at 10/27/2017, 5:22:34 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 93.00% | £1,150 | £3,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Vic'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : SW20
I am still waiting for someone to get back to me relating a security deposit I paid for a property I didn't move into. I spoke with a number of staff some who were helpful and others who refused to get management to contact me relating to my situation. No answers were provided about if the ... Read Full Review
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Frank
By : 'Brin'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT3
I have had very good experiences with Andrew Purnell. They have been managing the block of flats for which I am a landlord. I had a significant problem with a leak and they were able to go out of their way to assist me and source a plumber to sort the problem out for me. Frank was really helpful in ... Read Full Review
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Frank
By : 'Greg'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Owner )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SW19
The best agent for my properties. I’ve been a client for Andrew Purnell for over five years now and they have been 100% with continuous high quality ... Read Full Review
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By : 'Diego'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : No
Postcode : SW18
We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them. Everything began extremely well, with prompt responses and clarity. At the first ... Read Full Review
By : Andrew Purnell
Jun 22, 2020Dear Diego We hope you are safe and well in these current times. Thank you for your review. It’s very unfortunate that your request for have a dog was not successful. When you registered...
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By : 'Tenant'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : SW19
I've been renting through Andrew Purnell for over three years now and through this time they have been very attentive and helpful. The software they use is very helpful and keeps all the data I need in relation to my apartment on line for easy access whenever I need it. Calls and emails ... Read Full Review
Good
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Annaliese
By : 'SW19'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19
Having recently instructed Andrew Purnell to manage our small block of 6 in Wimbledon, we are thrilled to have received the service initially promised. After a number of items within our block were left to deteriorate from previous management Andrew Purnell have shown a quick and attentive service ... Read Full Review
In line with market value from other service quotes received.
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By : 'Andrew'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : KT3
Worse experience with an estate agent. Having been described as a unacceptable candidate is off putting. Put an offer in when they send you an âofferâ email but then turn around and state somebody's has come in with a higher price, Thad fine I can accept that only to find out they then ... Read Full Review
By : Andrew Purnell & Co
May 21, 2019Dear Sir or Madam We cannot find any details on our system relating to your review. We can confirm our on-line offer system is completely transparent and market leading software. All offers are...
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Rachel
By : 'gavin'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW10
I could choose any of the above. They have always dealt with me promptly and efficiently and I am ... Read Full Review
Seem OK
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Stacey
Rachel
By : 'Anna'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW19
I must compliment Andrew Purnell for responding to our every request with promptly and efficiently. One cannot please everybody by in general I find the staff very cooperative in property management and ... Read Full Review
Good and hopefully it stays that way
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Stacey
Rachel
By : 'TonyFlat9'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19
AP staff look after us very well they are very efficient and caring. Well done! The rating also includes AP staff Annaliese and ... Read Full Review
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Annaliese
By : 'S&E'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
We have been very pleased with the service provided by the team at Andrew Purnell. Monique and Annaliese handled our rental in terms of viewings and administration. Both of these elements have been handled very efficiently, with any queries via email/phone dealt with particularly promptly and in a ... Read Full Review
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Annaliese
By : 'Omar'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
Our experience has been great with Andrew Prunell from the start. They have a system to take the property off the market as soon as an offer is made (landlord can chose to decline). Avoids getting sucked into annoying bidding wars which happens too often in London! Really responsive to issues we ... Read Full Review
Reasonable agent fees.
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Annaliese
By : 'Deborah'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SW18
Everyone at Andrew Purnell has been clear and concise and professional. We are very pleased with the advice given and the service ... Read Full Review
Competitive
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By : 'Mrs'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19
I have found this company extremely efficient and helpful whenever I needed to use them. All staff are friendly and courteous and it has been a pleasure to work with ... Read Full Review
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Stacey
Rachel
By : 'Philip'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW19
The team at Andrew Purnell have got to know us well over the years and are very helpful when we make contact to help resolve maintenance problems. Most recently our tenants returned from holiday to find the toilet flush did not work. Stacey Mullarkey arranged a plumber within two hours and also ... Read Full Review
For the area covered in South West London, the fees are reasonable.
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By : 'SEE'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Property Management
Would you recommend ? : No
Postcode : SW19
Dear Sir, In general the Andrew Purnell & Co staff are professional and helpful. I have one ''beef'' which relates to the revised method of invoicing leasees (introduced as part of the web based Block Man system) . Previously all service fees were billed to , in my case a managing agent . ... Read Full Review
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Stacey
Rachel
By : 'Kiran'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6
We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a pleasure to deal with ... Read Full Review
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By : 'Frustrated'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Property Management
Would you recommend ? : No
Postcode : SW9
Difficult to identify too many positives with the service we receive. I find myself constantly having to chase for updates on issues which AP&Co have said they will look into and am frustrated by how much they rely on intervention by other owners within the building to get information on ... Read Full Review
By : Andrew Purnell & Co
May 21, 2019Dear Sir or Madam Thank you for your review. We want to do everything we can to improve your 'frustrated' mindset. We use market leading property portal software used by millions of clients all...
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Rachel
Stacey
By : 'Deborah'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : GU14
Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would ... Read Full Review
About right as comparable with other management agents.
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Rachel
Stacey
By : 'Chris'
Branch : Wimbledon, 3 The Pavement, Worple Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW19
Andrew Purnell have been our building's managing agent for a couple of years now and have been excellent. We firstly dealt with Stacey and then Rachel - both are fantastic. They have always been very quick to respond to all sorts of queries. They have been great at finding reliable, good value ... Read Full Review
When we evaluated they were very comparable to other agencies.
