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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.9/5, 18 Reviews
22% Recommended
25% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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Amanda
By : 'Christie'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : E8
I have been waiting since November for a deposit refund and we are now approaching April. My concern is less about the money now but more about the outright disregard and care given to me. After being dealt with by the initial agent whom I had been in contact with, whom I must stress was wonderful! I was then passed over to management for my refund to be dealt with. I first heard from said manager on 17/01/20 after I emailed advising my situation, I received a response saying she will need 5 working days to investigate and respond. We are now 41 working days over that given timeframe (and that's not including Saturdays which I believe you also work). I next emailed on the 27/01 asking for an update as I hadn't heard back in the timeframe I was told - I was ignored. I emailed again the next day, 28/01 - I was ignored. I next emailed on 30/01 - I was ignored. I next emailed on 03/02 as I was still being ignored even after I was told I'd have an answer no later than 24/01. The manager dealing with my deposit then responded on 04/02 advising she had, had a week off and would look into this over the next two days (05/02 - 06/02). I then emailed on the 07/02 as again the given time frame had passed - I was ignored. I next emailed on 10/02 - I was ignored. I then rang on 14/02 and was advised said manager was literally completing my enquiry and that I would have a response by 14:00 that day, at the latest... I heard nothing. I emailed that same day, 14/02 at 15:59 which again, was ignored I then emailed on 17/02 - I was ignored. I rang again on 18/02 - I was asked for the address of the property my deposit was held on. I was told the manager would speak to the agent initially dealing with me. I was told she'd be back in touch by the end of the day. Of course, I heard nothing. I emailed 19/02 explaining I was still waiting - I was ignored. 21/02 - I emailed again, I was ignored. 10/03 - I emailed, I was ignored. 20/03 - last Friday, I rang and spoke to the agent. I was placed on hold. I was told the manager apologised for the delay but would sort it now and email me by the end of the day. I received no email, no communication, I have still heard nothing... as I previously mention, 41 days over the given resolution time. I am honestly so shocked at how badly this had been dealt with and that of the poor care and custom service given. I really cannot get my head around how unprofessional this experience has been. I cannot express how much unnecessary stress and anxiety has built up for me around this situation. I have never in my life made a complaint but I am so confused by how this has been dealt with, or how it has NOT been dealt with. I'm so baffled. I simply want us to communicate and I want to explain, so there is transparency, that through being repeatedly ignored or given false timeframes of conclusion I now feel I am left with no other choice but to go to a small claims court. Really sad and disappointing.
No procedure set.
Last updated at 6/14/2018, 7:56:10 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 50% | £775,000 | £775,000 |
| Lettings | 100% | 50% | £1,200 | £2,200 |
Felicity J Lord
310 Mare Street, London, Greater London
E8 1EJ
020 8986 2698
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Charlie
By : 'Zanna'
Services : Letting( As a Owner )
Rent PCM : £420000
Would you recommend ? : Yes
Postcode : E9
We rented our house out through FJL for years and found them helpful, proactive and swift to sort our problems but selling through them was amazing. They worked so hard and the Branch Manager, Charlie, bent over backwards to get our sale “ over the line”. Thank you... Read Full Review
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vivien
By : 'ife'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : E5
really appreciated the communication from. faisal and vivian in the hackney and stoke newington offices respectively. Great agents with a real interest in their... Read Full Review
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Charlie
By : 'Mike'
Services : Online Auctions
Sold price : £775000
Would you recommend ? : Yes
Postcode : E8
So far I've had a seamless and enjoyable experience selling my property with Felicity J Lord, I had a great connection with the branch manager Charlie Saville and his team, got viewings quickly and a couple of offers within a couple of weeks, now in the conveyancing stage, highly... Read Full Review
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Faisal
By : 'Jacqueline'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : E5
I have mainly been corresponding with Faisal Hussain. Faisal is very professional, approachable. I have never had to chase him up for... Read Full Review
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Amanda
By : 'Twinkleboat'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E5
Calls go to a concierge (who are delightful) - but no-one calls you back. 2 months and waiting for response from manager! Terrible... Read Full Review
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Amanda
By : 'Christie'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E8
I have been waiting since November for a deposit refund and we are now approaching April. My concern is less about the money now but more about the outright disregard and care given to me. After being dealt with by the initial agent whom I had been in contact with, whom I must stress was... Read Full Review
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Annabel
By : 'ABC'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E8
Viewed a property on Thursday evening (we were the first people to view the property). We put down a holding deposit of £1000 the next day and were assured that this meant noone else would be able to view the property. We were then informed on the Monday that the landlord had received a higher... Read Full Review
Agent fees are the highest we've come across so far.
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By : 'Kirsty'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E8
Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have the most frustrating time of your life.... Read Full Review
Bad - c £500 just for reference checks and signing a lease
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Annabel
Jean
By : 'KD'
Services : Letting( As a Tenant )
Rent PCM : £1516
Would you recommend ? : No
Postcode : E5
This was the most horrific experience I've ever had and I lived in London for nearly a decade. Scandalous behaviour. I kind of wish they were rude to me, at least then I would have some substance. They gave us the wrong keys, they didn't pass any communication between us and the landlord. On top of ... Read Full Review
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience. Thank...
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Amanda
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : E5
Felicity J Lord charged us over £400 for 'reference checks' 'coordinateion 'check in' service when we rented our flat through them. This is over double what we've paid before over the past 4 years in London. So as per their website and company literature we expected a quality service. However... Read Full Review
Listened to me and understood my very reasonable request without arrogance or laying blame on everyone else.
These do not at all reflect the service FJL provide, not only was the service poor and incomplete when I questioned them on it they were arrogant and defensive which I don\'t expect when paying for a premium service. You cannot claim to provide a list of services to validate a huge fee then when these services are not delivered shrug off responsibility.
By : Customer Relations Manager
Dec 5, 2014Dear J Berridge I'm really sorry to hear this. Please can you email help@fjlord.co.uk so we can look into this for you. Many thanks Melanie Smith Customer Relations...
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Hawkar
By : 'Damien'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E8
My partner and I let a flat through FJ Lord which was managed by their maintenance company from June 2012 – December 2013. It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ‘service' provided to my ... Read Full Review
By : bazhaz123
Sep 7, 2015I was charged £300 for tenant referencing and changing one name on the tenancy when I took it over from another tenant. This is three times any amount I have paid before. When I received the...
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By : 'Mehmet'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E5
They take your card details before putting an offer through to the landlord and if the offer is accepted they withdraw a £1000 security deposit. This security deposit is mainly to secure THEMSELVES that you wont back away from your offer or you'll lose your deposit but don't forget, it's also... Read Full Review
Be honorable!
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By : 'iamtuesdaygirl'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E9
Really bad experience. They take £1000 holding deposit off you if you change your mind for good reasons. Really upset that we won't be getting money back, but have found a much nicer place with a much more reputable... Read Full Review
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By : 'Frank'
Services : Letting( As a Tenant )
Would you recommend ? : No
Felicity J Lord are so unbelievably useless, threatening, expensive and ineffective that I had to share it here in the hope that other people don't have to experience it. Every dealing with them over the two years I have been renting (as a tenant) through them has been stressful and woefully... Read Full Review
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By : 'Adam'
Services : Letting( As a Tenant )
Would you recommend ? : No
I cannot express enough how awful my experience has been with Felicity J Lord. From the day we were meant to move in up till now 9 months later there has been nothing but problems and any attempt at getting resolutions is like getting blood out of a stone. Any kind of communication or action from... Read Full Review
By : Adam
Mar 28, 2012After posting this I went back to look at their page and notice that all of their fantastic rave reviews have been featured at the top of the reviews page. I was curious about how to feature a review ...
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By : 'tomskipp'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Never before has an Agent taken a deposit and said "You have the flat" only to call 4 days later and say "You don't have the flat". To compound this illegality 8 days after I paid them my deposit they are yet to repay it. This agent is a total... Read Full Review
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By : 'Wish'
Services : Letting( As a Tenant )
Would you recommend ? : No
Fees for moving into a 1 bedroom flat - £630. Will never use Felicity J Lord again once this 12 month contract is... Read Full Review
They should immediately inform you of ALL of their fees, not tell you while you are filling in an offer form. Far too much information required for guarantors, even after that they charge £30 for a further previous landlord reference and expect you to sort it out.
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By : 'gowger'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
They charge staggering fees!! They were not up front about them at all and despite my asking them several times if there were any fees I should know about they only drop the bomb at the last minute when we are desperate to move in. 600 in total for a 1 bed flat which coincidentally is the same... Read Full Review
Not charge such insane fees, and being transparent about them from the outset.
By : Customer Relations Manager
Dec 1, 2011Dear Gowger. I am sorry to read you have been unhappy with FJ Lord Lettings. If you would like us to look into this for you please email us at...