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Southbourne, Bournemouth BH6
3.3/5, 30 Reviews
57% Recommended
100% sales valuation accuracy
33% letting valuation accuracy
89% sales fee satisfaction
40% letting fee satisfaction
No description for branch.
"The whole experience of..."
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1 Star Review
By : 'Sarah'
Services : Letting(As a Tenant)
Rent PCM : £975
Would you recommend ? : No
Postcode : BH6
Sep 19, 2020
People found this helpful3
The whole experience of renting a property through this letting agent has been horrendous. The only time when they were in any way helpful or polite was when I viewed the property and subsequently went on to rent it. Pretty much from the day I picked up the keys they became incredibly unhelpful, rude and dismissive of any issue I had as a tenant. I put up with a leaking conservatory which was never fixed and spoilt many of my son's toys and books, a broken window pane in my son's room which they demanded I pay for even though the house is clearly subsiding, damp throughout the whole property to name but a few issues. The only time they were interested in helping was when I reported a wasps nest by my front door and they actually asked me count how many wasps there were in it!!! I honestly thought they were joking for a moment, and then I remembered how incompetent they had been with everything else so I realised this was a genuine question! The final straw came when they tried to keep the entire deposit money due to the state I had supposedly left the place in. Not only this but they tried to charge me for the carpet cleaning with an invoice that I had provided them with my name on it stating that I had paid!! Thank goodness the deposit was held by DPS and they were able to recognise the incompetence of this shambolic excuse for a letting agent. The man in charge who I think is called John was also incredibly rude not only to me but also I've seen him rude to his staff and also being rude when out and about in shops. My advice would be to stay away from this company no matter how nice the property you want to rent from is.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 89% | £137,000 | £375,000 |
| Lettings | 33% | 40% | £650 | £1,300 |
Areas covered
- BH6
Address
Taylor Made
36a Southbourne Grove, Bournemouth, Dorset
BH6 3RA
01202 38 88 55
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Taylor Made Branches (View All 2)
5* estate agents ...
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5 Star Review
John
By : 'Kam'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : BH6
Dec 8, 2022
People found this helpful0
Very helpful through the moving process. Paperwork was easy, staff were so helpful. I would never hesitate to make this my first stop. Thank you to John and the rest of the team... Read Full Review
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Kam Haghighi said about Taylor Made
Services : Letting( As a Tenant )Date: 8th Dec 2022
Very helpful through the moving process. Paperwork was easy, staff were so helpful. I would never hesitate to make this my first stop. Thank you to John and the rest of the team :)
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Awful. Terrible. Stay ...
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1 Star Review
By : 'Richie'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BH13
Nov 14, 2022
People found this helpful0
Awful. Terrible. Stay away. I had a horrible experience with this agent. Firstly the property I was looking at was grossly overvalued, and it was clear; you only had to spend an hour online comparing properties. The agents had clearly told the landlord this was achievable; hence, it sat on... Read Full Review
Comments (0)Awful. Terrible. Stay away.
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Richie Stote said about Taylor Made
Services : Letting( As a Prospective Landlord/Tenant )Date: 14th Nov 2022
Awful. Terrible. Stay away.
I had a horrible experience with this agent. Firstly the property I was looking at was grossly overvalued, and it was clear; you only had to spend an hour online comparing properties. The agents had clearly told the landlord this was achievable; hence, it sat on the market for five months with no interest.
Over time the price dropped by around 20% to a more realistic value, and the property started to get viewings. On viewing the property, the agent couldn't answer many of my questions.
When I engaged the agents about putting in an offer, I had to chase on six separate occasions to get a response. They were utterly useless from start to finish. Don't go near them.
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The whole experience of ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : BH6
Sep 19, 2020
People found this helpful3
The whole experience of renting a property through this letting agent has been horrendous. The only time when they were in any way helpful or polite was when I viewed the property and subsequently went on to rent it. Pretty much from the day I picked up the keys they became incredibly unhelpful,... Read Full Review
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Sarah Jane Berger said about Taylor Made
Services : Letting( As a Tenant )Date: 19th Sep 2020
The whole experience of renting a property through this letting agent has been horrendous. The only time when they were in any way helpful or polite was when I viewed the property and subsequently went on to rent it. Pretty much from the day I picked up the keys they became incredibly unhelpful, rude and dismissive of any issue I had as a tenant. I put up with a leaking conservatory which was never fixed and spoilt many of my son's toys and books, a broken window pane in my son's room which they demanded I pay for even though the house is clearly subsiding, damp throughout the whole property to name but a few issues. The only time they were interested in helping was when I reported a wasps nest by my front door and they actually asked me count how many wasps there were in it!!! I honestly thought they were joking for a moment, and then I remembered how incompetent they had been with everything else so I realised this was a genuine question! The final straw came when they tried to keep the entire deposit money due to the state I had supposedly left the place in. Not only this but they tried to charge me for the carpet cleaning with an invoice that I had provided them with my name on it stating that I had paid!! Thank goodness the deposit was held by DPS and they were able to recognise the incompetence of this shambolic excuse for a letting agent. The man in charge who I think is called John was also incredibly rude not only to me but also I've seen him rude to his staff and also being rude when out and about in shops. My advice would be to stay away from this company no matter how nice the property you want to rent from is.
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Cool calm and collected! ...
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5 Star Review
Daniel
Ross
By : 'Tina'
Services : Sales( As a Vendor )
Sold price : £375000
Would you recommend ? : Yes
Postcode : BH7
Jan 13, 2020
People found this helpful0
Cool calm and collected! Cannot thank Ross and Daniel enough. They listened to me rant and swear with dignity and professionalism each time I thought the buy/sell was going to fall through. They were calm, attentive and polite. So much so they are now dealing with my parents sale. So happy in... Read Full Review
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Tina Dix said about Taylor Made
Services : Sales( As a Vendor )Date: 13th Jan 2020
Cool calm and collected! Cannot thank Ross and Daniel enough. They listened to me rant and swear with dignity and professionalism each time I thought the buy/sell was going to fall through. They were calm, attentive and polite. So much so they are now dealing with my parents sale. So happy in our new home.Highly recommended. Ty guys xx
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Rude and ...
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1 Star Review
By : 'GGC'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : BH1
Jan 14, 2019
People found this helpful0
Moved out over a month ago and no correspondence regarding our deposit. My correspondence has been ignored and team abrupt when I call the office. I was a tenant for over 5 years. In that time I was left with a manky bathroom and damp. I always continued to pay my rent on time and the increase... Read Full Review
Comments on Agent Fees
Definitely over paid for the property we were in. Estate agents did nothing h for their fee, they didn’t even do an annual check for approx 2 years and lost their set of keys!
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GGC said about Taylor Made
Services : Letting( As a Tenant )Date: 14th Jan 2019
Moved out over a month ago and no correspondence regarding our deposit. My correspondence has been ignored and team abrupt when I call the office. I was a tenant for over 5 years. In that time I was left with a manky bathroom and damp. I always continued to pay my rent on time and the increase every year even in a deteriating flat! Estate agents did nothing! A neighbours tree was growing through my fence and window destroying the fence and my aerial. I had to sort it out myself as the estate agent ignored me for months! I contacted the estate agent to see if there was anything to do before I moved out and they said to just leave it clean, instead I left it spotless. Now the estate agents are telling me the landlord is getting quotes for a deep clean. Why was I not told that, i could have arranged it myself at a reasonable rate. I have know idea why the landllord wants a deep clean as the flat needs a complete refresh. I feel sorry for any new tenants moving into the property if the landlord is not going to sort the flat out and continue to charge full price. You cant even open the back door. Again reported that several times! Terrible service and to add insult to injury they are allowing the landlord to steal my deposit. Good luck if you decide to rent through them!
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2 Star Review
By : 'ASR'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : BH6
Sep 10, 2018
People found this helpful1
I rented a number of flats through Taylor Made from 2008 to 2016. Initially, I was satisfied with their service in terms of locating an adequate property. It transpires that this is all they are good for. The most significant problem arose when my integrated fridge/freezer died. They (or the... Read Full Review
Comments on Agent Fees
Average
Comments (0)I rented a number of flats through Taylor Made from 2008 to 2016. Initially, I was satisfied with their service in terms of locating an adequate property. It transpires that this is all they are good for.
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ASR said about Taylor Made
Services : Letting( As a Tenant )Date: 10th Sep 2018
I rented a number of flats through Taylor Made from 2008 to 2016. Initially, I was satisfied with their service in terms of locating an adequate property. It transpires that this is all they are good for.
The most significant problem arose when my integrated fridge/freezer died. They (or the landlord) refused to replace it like-for-like and instead, installed a free-standing appliance in the middle of our living room, deeming this an acceptable replacement.
In the end (after a woolly response from their MD), I just decided to live with it, getting some help to lift it into the void where the old appliance used to sit in the kitchen units (albeit not fitting that well and having to adjust the cupboards accordingly). They then had the cheek to make deductions to the deposit when I left.
When I served notice to leave, I was met by an arrogant sales rep who showed up with a camera the size of which you would expect to see used by the paparazzi. He took many photos with the sole purpose of quibbling over the most minute matter of wear and tear.
In summary, functional in locating a place to live but zero customer care. But then, as a tenant you are not considered a 'customer' - the landlord is!
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1 Star Review
By : 'Frederic'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : BH1
Feb 15, 2018
People found this helpful0
This agency is a real disaster. I view a flat that I really liked. I paid a reservation fee for it. I told them I have a notice of one month to give, the agent told me it was fine, he even called his office to confirm it. So I paid the reservation fee to be told the day after that the landlord... Read Full Review
Comments on Agent Fees
outrageoue
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Frederic said about Taylor Made
Services : Letting( As a Prospective Landlord/Tenant )Date: 15th Feb 2018
This agency is a real disaster. I view a flat that I really liked. I paid a reservation fee for it. I told them I have a notice of one month to give, the agent told me it was fine, he even called his office to confirm it. So I paid the reservation fee to be told the day after that the landlord wants someone as soon as possible, when I already gave my notice to my actual landlord. They kept making stupid excuses. The agent could have check this information before taking my fee, as this is what you would expect from a professional, but he didn't and the agency never recognized their mistake
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1 Star Review
Susie
By : 'Isaac'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH63
Sep 20, 2017
People found this helpful1
I was a tenant with Taylor Made and have had a truly terrible experience trying to get my deposit back from them after I moved out. I would advise anyone to avoid them unless there is absolutely no other alternative and you aren't planning on transferring the deposit directly from one rent to pay... Read Full Review
Comments on Agent Fees
I have not rented with any other agent before so perhaps it is common place but Taylor Made will sting you every step of the way in terms of fees. You can only sign a 6 month contract when you move in, as I was there for the year I had to pay almost £200 after the 6 months was up to renew the contract.
Comments (0)I was a tenant with Taylor Made and have had a truly terrible experience trying to get my deposit back from them after I moved out. I would advise anyone to avoid them unless there is absolutely no other alternative and you aren't planning on transferring the deposit directly from one rent to pay for the deposit for another rent as it has been over two months and they still have not returned mine!
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Isaac Joy said about Taylor Made
Services : Letting( As a Tenant )Date: 20th Sep 2017
I was a tenant with Taylor Made and have had a truly terrible experience trying to get my deposit back from them after I moved out. I would advise anyone to avoid them unless there is absolutely no other alternative and you aren't planning on transferring the deposit directly from one rent to pay for the deposit for another rent as it has been over two months and they still have not returned mine!
I rented a studio flat from Taylor Made for a year whilst I was working with a company in Bournemouth. At the start they seemed very professional and helpful with no messing around, had I written this review before moving out it would have been a lot more positive. However it would seem that once you have moved out and are no longer paying them rent, they no longer pay any regard to you whatsoever!
About a month after I moved out I emailed Taylor Made just asking how the checkout report went and if I might have a time-frame for when I might get my deposit back. This email was ignored. I then emailed again a week later and again, no reply. About two weeks after that I phoned and was assured that it would be "sorted out right away".
A week later I had still heard nothing from them so I emailed a complaint giving them two weeks to release my deposit after which I would begin taking legal action if I had not received it.
It is now two months after I have moved out of the flat, they are still refusing to release my £825 deposit and I am having to pay legal fees to get the legal documents signed by a solicitor.
I'm not one to blow my own trumpet but I do consider myself a rather good tenant. I paid all my rent on time, responded to Taylor Made in good time when they wanted to show someone round for a viewing, I made sure the flat was sparkling clean before a viewing and the flat was cleaner when I moved out than it was when I moved in! So I can see no reason for Taylor Made to harbour any ill will but for some reason I have been treated with utter contempt, completely ignored and disregarded.
As a student I really need that money to go towards my car insurance, food and rent. I don't have much money spare that I can do without £825 in my account! Perhaps it's because I'm a student they think that I am young and not willing/able to do anything against them; I do not know.
Unless you happen to have a money tree in your garden and are rich enough to not care about losing the first months rent + deposit on your then I would advise anyone to avoid at all costs!
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Great service! The agency is ...
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5 Star Review
Susie
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH6
Jun 14, 2017
People found this helpful0
Great service! The agency is friendly and cooperative and found me a place reasonably priced place as soon as possible. I would highly recommend... Read Full Review
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Tom F said about Taylor Made
Services : Letting( As a Tenant )Date: 14th Jun 2017
Great service! The agency is friendly and cooperative and found me a place reasonably priced place as soon as possible. I would highly recommend them
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5 Star Review
Susie
Ross
By : 'Sandra'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH4
May 26, 2017
People found this helpful0
As estate agents go, these guys at Taylor Made in Southbourne are probably the best. I've recently become a landlord and I didn't have a clue what was involved but they helped me all the way and have hopefully found me an ideal tenant. I'm happy to recommend... Read Full Review
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Sandra said about Taylor Made
Services : Letting( As a Owner )Date: 26th May 2017
As estate agents go, these guys at Taylor Made in Southbourne are probably the best. I've recently become a landlord and I didn't have a clue what was involved but they helped me all the way and have hopefully found me an ideal tenant. I'm happy to recommend them
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A truly dreadful ...
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1 Star Review
Susie
By : 'Warning'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH5
Apr 19, 2016
People found this helpful1
A truly dreadful experience. When moving in there was broken glass on the floor, the toaster and kettle did not work, and there were several lightbulbs already out which were too high up to reach. On departure they claimed the lightbulbs on me! (Costing �126 from my deposit) They also... Read Full Review
What agent could do to change your mind?
Over priced considering the non existent effort
Comments on Agent Fees
Over priced considering the non existent effort
Comments (0)A truly dreadful experience.
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Warning said about Taylor Made
Services : Letting( As a Tenant )Date: 19th Apr 2016
A truly dreadful experience.
When moving in there was broken glass on the floor, the toaster and kettle did not work, and there were several lightbulbs already out which were too high up to reach.
On departure they claimed the lightbulbs on me! (Costing �126 from my deposit)
They also wanted to sell the property and failed to respond to my request for extended tenancy for 3 months and would not comply with the 2 month notice period.
I have rented properties in many areas over a number of years and I am yet to find an estate agent worse than this.
Thry didn't even know the parking space number when I arrived!
Avoid at all costs!!!
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In what is often a stressful ...
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5 Star Review
Ross
By : 'adrian'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BH5
Mar 20, 2015
People found this helpful1
In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a pleasure to have worked with... Read Full Review
Comments (0)In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a pleasure to have worked with him.
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adrian wheeler said about Taylor Made
Services : Sales( As a Buyer )Date: 20th Mar 2015
In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a pleasure to have worked with him.
Thanks
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Ross was at all times ...
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5 Star Review
Ross
By : 'Kate'
Services : Sales( As a Buyer )
Sold price : £185000
Would you recommend ? : Yes
Postcode : BH5
Dec 8, 2014
People found this helpful0
Ross was at all times punctual courteous and reliable. He went beyond the call of duty a number of times. Hard-working and I trusted him - which means a lot! Would recommend this agent He also sold my property and the same applied. Not an easy process though no fault of his but successful in the... Read Full Review
Comments on Agent Fees
Acceptable
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Kate Castle said about Taylor Made
Services : Sales( As a Buyer )Date: 8th Dec 2014
Ross was at all times punctual courteous and reliable. He went beyond the call of duty a number of times. Hard-working and I trusted him - which means a lot! Would recommend this agent He also sold my property and the same applied. Not an easy process though no fault of his but successful in the end.
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Ross provided an excellent ...
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5 Star Review
Ross
By : 'Ross'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : BH6
Oct 12, 2014
People found this helpful0
Ross provided an excellent personal service in a friendly but professional manner and was very helpful in visiting the property to check security after we had... Read Full Review
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Ross Grant said about Taylor Made
Services : Sales( As a Vendor )Date: 12th Oct 2014
Ross provided an excellent personal service in a friendly but professional manner and was very helpful in visiting the property to check security after we had vacated.
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I can honestly say that Ross ...
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5 Star Review
Ross
Susie
By : 'Miss'
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : Yes
Postcode : BH5
Oct 12, 2014
People found this helpful0
I can honestly say that Ross is an excellent negotiator he has good people skills and is a very competent and enthusiastic person. I was able to contact Ross and get a very quick response to my questions, I believe that he is an asset to Taylor Made. Very often Estate Agents don't return calls... Read Full Review
Comments on Agent Fees
The agents fees were very competitive in today\'s market I felt as though they earnt their fee, just a shame we have to pay VAT!
Comments (0)I can honestly say that Ross is an excellent negotiator he has good people skills and is a very competent
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Miss Muddiman said about Taylor Made
Services : Sales( As a Vendor )Date: 12th Oct 2014
I can honestly say that Ross is an excellent negotiator he has good people skills and is a very competent
and enthusiastic person. I was able to contact Ross and get a very quick response to my questions, I believe that he is an asset to Taylor Made. Very often Estate Agents don't return calls and give unrealistic valuations, however Ross at Taylor Made was indeed an exception and a pleasure to deal with.
His colleague Susie is also very tolerant and helpful person. All in all I am very happy with the overall service.
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Ross has a very professional ...
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5 Star Review
Ross
By : 'Nicholas'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BH6
Jul 31, 2014
People found this helpful0
Ross has a very professional approach. He always kept us informed of the progress of the purchase. He was very proactive in moving the sale along. Definintely would reccommend him and will be using the Branch to manage the letting of the property for... Read Full Review
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Nicholas and Linda Phipps said about Taylor Made
Services : Sales( As a Buyer )Date: 31st Jul 2014
Ross has a very professional approach. He always kept us informed of the progress of the purchase. He was very proactive in moving the sale along. Definintely would reccommend him and will be using the Branch to manage the letting of the property for us.
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From my initial inquiry phone ...
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5 Star Review
Ross
By : 'Andrew'
Services : Sales( As a Buyer )
Sold price : £360000
Would you recommend ? : Yes
Postcode : BH5
Jun 22, 2014
People found this helpful1
From my initial inquiry phone call Ross was most helpfull in advising on a suitable property. His comments on properties we viewed were informative and helpfull. Following the acceptance of the offer and during the sales process Ross kept me informed of progress. As I was not local, he was also... Read Full Review
Comments (0)From my initial inquiry phone call Ross was most helpfull in advising on a suitable property. His comments on properties we viewed were informative and helpfull.
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Andrew Simpson said about Taylor Made
Services : Sales( As a Buyer )Date: 22nd Jun 2014
From my initial inquiry phone call Ross was most helpfull in advising on a suitable property. His comments on properties we viewed were informative and helpfull.
Following the acceptance of the offer and during the sales process Ross kept me informed of progress.
As I was not local, he was also helpfull in arranging access to the property for trades to give prices on refurbishment works.
I would not hesitate in recommending them.
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I dealt with Ross a few times ...
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5 Star Review
Ross
By : 'John'
Services : Sales( As a Buyer )
Sold price : £137000
Would you recommend ? : Yes
Postcode : BH5
Jun 3, 2014
People found this helpful0
I dealt with Ross a few times throughout buying our flat and found him to be really helpful, efficient, friendly and approachable and always with a very pleasant calming and 'positive'... Read Full Review
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John said about Taylor Made
Services : Sales( As a Buyer )Date: 3rd Jun 2014
I dealt with Ross a few times throughout buying our flat and found him to be really helpful, efficient, friendly and approachable and always with a very pleasant calming and 'positive' attitude.
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These guys really knew their ...
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Ross
Susie
By : 'Happy-fella'
Services : Sales( As a Vendor )
Sold price : £179000
Would you recommend ? : Yes
Postcode : BH65
Jun 2, 2014
People found this helpful0
These guys really knew their stuff Ross was friendly and knowledgable, he got the property sold within 3 weeks 10k over our expectations. Susie was always on the ball and keen to assist with anything she could. I can't recommend the whole team enough, they went over and above to get the job done.... Read Full Review
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Happy-fella said about Taylor Made
Services : Sales( As a Vendor )Date: 2nd Jun 2014
These guys really knew their stuff Ross was friendly and knowledgable, he got the property sold within 3 weeks 10k over our expectations. Susie was always on the ball and keen to assist with anything she could. I can't recommend the whole team enough, they went over and above to get the job done. Thanks guys !
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Ross was excellent from the ...
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5 Star Review
Ross
By : 'Emily'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BH5
May 15, 2014
People found this helpful0
Ross was excellent from the very beginning when he assured me that he would sell my flat within 7 days. He did not disappoint! Ross has a wealth of knowledge and coupled with his amenable and friendly manner this makes him a cut above the rest among his peers. Ross went above and beyond his role... Read Full Review
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Emily S said about Taylor Made
Services : Sales( As a Vendor )Date: 15th May 2014
Ross was excellent from the very beginning when he assured me that he would sell my flat within 7 days. He did not disappoint! Ross has a wealth of knowledge and coupled with his amenable and friendly manner this makes him a cut above the rest among his peers. Ross went above and beyond his role for me during this transaction, sorting out tedious and complicated problems as they arose, keeping me informed at all stages and was reassuring and efficient throughout. He is a true asset to Taylor Made.
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