The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 132 Reviews
95% Recommended
90% sales valuation accuracy
92% letting valuation accuracy
100% sales fee satisfaction
88% letting fee satisfaction
Share On : 
By : 'Dilyara'
Services : Letting(As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : B1
Thank you Northwood for helping me to find a place to live! The team was very helpful. They were professional and treated me with respect. Viewing was completed on time. The property was exactly the same as per photos. Secondly i moved into the property on the agreed date without any delays. Thirdly, i got a reduced price for the rent. Lastly, the team was helpful in being flexible for the delivery of keys. Overall i am happy i met the team from this agency (they are very friendly and responsive). Highly recommend all parties.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 5/26/2017, 7:52:29 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £95,000 | £220,000 |
| Lettings | 92% | 88% | £415 | £1,800 |
Northwood
70 Bromsgrove Street, Birmingham, West Midlands
B5 6NU
0121 622 5066
Share On :
Keana
By : 'Dhdh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
We are currently renting a flat from Northwood and we are very pleased with it. Big thanks to Sebastian for amazing and professional... Read Full Review
Share On :
Sebastian
By : 'Dhdh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
We are currently renting a flat from Northwood and we are very pleased with it. Big thanks to Sebastian for amazing and professional... Read Full Review
Share On :
By : 'Ye'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : B5
I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because there was a ... Read Full Review
Share On :
By : 'Nikoleta'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
I am very pleased with this service that I used to book my first flat in Birmingham. A big thank you to Amy Brookes who from day one has been very professional, polite and helpful and answered all the queries I had regarding the flat and its maintenance. Must appreciated. I would therefore highly... Read Full Review
Share On :
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £72500
Would you recommend ? : Yes
Postcode : B5
I have lived in many parts of the world, as well as in the UK, and always tried to avoid agents when it comes to housing, until I met the staff at Northwood, Birmingham. From day one they have been more than helpful when dealing with any problem that we have faced. In particular I want to mention ... Read Full Review
Share On :
By : 'Dilyara'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : B1
Thank you Northwood for helping me to find a place to live! The team was very helpful. They were professional and treated me with respect. Viewing was completed on time. The property was exactly the same as per photos. Secondly i moved into the property on the agreed date without any... Read Full Review
Share On :
By : 'Diana'
Services : Letting( As a Tenant )
Rent PCM : £615
Would you recommend ? : Yes
Postcode : B20
I had been having an issue with the Communal Satelitte Dish, leaving me with know Sky TV signal. However, Laura from Northwood Birmingham was working in the backgroud & liaising with the Landlord to try & rectify this matter, which she did... Read Full Review
By : Laura Humpage
Feb 28, 2020Hi Diana, Always happy to help. If you need any further assistance please contact our Northwood office and we are happy to assist you. Many thanks Laura...
Share On :
Nin
By : 'Yasser'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : Yes
Postcode : B20
Northwood are so lovely team and understanding and helpful. For one year and six months they was in tuch with me and whe I nead help from them they did it so fast they... Read Full Review
Share On :
Nin
By : 'Faye'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : B20
Great customer care, Northwood thoroughly looked after me throughout my tenancy. Would recommend and use them again when I look to move back to... Read Full Review
Share On :
By : 'alib69a@aol.co.uk'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
Thank you Andrew, Laura and Nin for a fantastic experience as a tenant. You made the check out process easy and returned my deposit quickly. If I ever need to rent again you will be my first call.... Read Full Review
Share On :
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : B16
Northwood offers a pretty good support service. But for prospective renters, please understand that they will try to make excessive deductions from your deposit at the end of your tenancy. In my case this included a £175 cleaning charge for an apartment that was basically spotless, a £50 charge... Read Full Review
Share On :
Latha
By : 'Y'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B17
My tenancy finished 3 weeks ago and they withheld my deposit stating reasons such as a missing vacuum cleaner that was simply stored in a different location (told them this three times). They completely ghosted me ignoring multiple emails and telling me someone else will phone me back when I tried... Read Full Review
Share On :
By : 'LG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
Alison was extremely pleasant ,helpful and dedicated to her job and customer service. I felt so comfortable to communicate with her to ask my questions and she tried her best to answer all. Big... Read Full Review
N\/A
Share On :
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : B12
As a landlord who selected the "fully managed" option I expected a pain free service however it has been anything but. I accepted Northwood's recommendations for cleaning and maintenance work. The cleaning was done to a terrible standard with cobwebs, dust and dirt remaining on most... Read Full Review
Fees are expensive and the tenant signing on fee was never mentioned until after a tenant was found. Cleaning service poor value for money.
Share On :
By : 'SunnySide'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : B15
It was a pleasure to deal with everyone at Northwood Birmingham. We appreciated the timeliness of responses, service, and liaison with the landlord in resolving issues with the property. The fees were reasonable and complaint resolution was hassle free. We enjoyed our stay at the property in a... Read Full Review
Reasonable although a bit on the higher side compared to others.
Share On :
By : 'Ronnie'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : B18
After looking at prosective letting agents, Northwood was the only one that stood out as a letting agency that could find found tenants who would respect and look after our property. Aaran in particular did not seem to mind being asked loads of questions. He was able to answer these questions ... Read Full Review
Agents fees are good
Share On :
By : 'Southside'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B5
I just want to say a massive thank you to Northwood and in particular Allison for all the hard work you have done in assisting me with the purchase of my property in Birmingham.Your professionalism and constant availability by either phone or email has been outstanding. The communication through... Read Full Review
Fantastic...
Share On :
By : 'Midasjohn'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : B3
Found the right place Monday and moved in Saturday! Everything these guys do is A1. Client care is tough to find these days. So rest assured and look no further. Kudos to Aaran... Read Full Review
A necessary evil, at least until the government move their arses. Northwood are no more than anyone else and I wouldn't dare risk it on private landlords without an Agent. No doubt when fees are removed, they'll be added on the Landlord and then the Tenants. So really we are talking about the need of Massive Housing Reform. Northwood obviously aren't responsible for that.
By : Aaran Ryatt
Oct 31, 2018Hi John, thank you for your review! We look forward to looking after you throughout the tenancy. Have a lovely evening. Aaran (Northwood...
Share On :
Latha
By : 'Overseas'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B2
I strongly recommend Aaran and Northwood without hesitation. Polite, efficient and knowledgable. They are achieving returns in excess of my expectations. I have used several other agents in Birmingham and Northwood are the best by a long... Read Full Review
Very reasonable for the quality of service.
Share On :
By : 'Shaun'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
I had a very happy four years renting a property through Northwood. The staff are very approachable and polite, and I always found any transactions of renewals smooth and speedy, and they were always happy to explain anything I didn't understand or deal with any issues I had within the... Read Full Review
I always find the fees on all agents very high, so I guess the Northwood fees are with the same range as all others in the area.
