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4.8/5, 132 Reviews
95% Recommended
90% sales valuation accuracy
92% letting valuation accuracy
100% sales fee satisfaction
88% letting fee satisfaction
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By : 'Ye Tao'
Services : Letting(As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : B5
I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because there was a hair in a drawer and some dust under the sofa. In other words the flat was very clean, but he wishes to nitpick about hairs, and thinks that he has a right to insist that we pay. So I just want to re-cap a few items over the tenancy: We moved in in January. One of the key fobs didn't work. So the inventory check didn't capture something as important as that, but you captured a hair in a drawer. I didn't make a big fuss, we just got it resolved. Northwood also informed the Council that Andrew Green and Emilie Tao had moved into the property. My boyfriend's name is not Andrew Green. So again, happy to criticise a hair in a drawer, but couldn't get the name of the tenant correct? This was a bit of a pain to correct with the council tax. They got water and electricity meter reading wrong as well I had to be hold on call for hours to try to get them resolved! Such a pain! There was dust under the sofa, and the windows weren't clean. The floor was sticky and although generally clean, I am sure there were hairs if one were to look. Perhaps they can provide a picture of under the sofa and the windows to see a before and after, including the insides of every drawer. Soon after moving in we scanned our passports in the office, then we were contacted to come and scan our passports. I said we already have. Eventually Northwood accepted they already had our passport scans. One of the employees (also I believe) turned up at the door and tried to get in. He said he was here to do a normal property check. I said that's fine, but not right now, because I was working from home. I just asked him to contact us in advance. He said he had contacted us in advance and wanted to come in. I said I didn't see any email. He said "he definitely had", again quite rudely essentially calling me a liar, so I asked did he receive a reply? He didn't answer. I then checked all my email and there was no email. I sent an email to Northwood and Mo to say this and to let me know about the next inspection. No apology, no proof of email from Northwood. Quite rude. The elevator in our building was broken for approximately 3 months (could be longer now). We did raise this with Northwood, but didn't hear anything back. Why was nothing done? So 1, 2, 4, and 5 are all Northwood Lettings or inventory clerk errors in the space of about 6 months. Number 6 is actually the biggest issue for me. That was not only extremely inconvenient every day, it also cost us approximately £100 or more extra costs in moving because the delivery men had to go up and down 4 flights of stairs with each box which obviously takes longer. So given that you want to ask for extra money to clean a hair in a drawer or some minor dust under a sofa, I would like to know what compensation they will be providing for the fact that the lift didn't work for all those months? It is part of the service fee and is why we paid the rent we did. So we should receive some compensation for: that service was not provided for months but was paid for in the rent we had to pay extra for removal costs due to it. Perhaps there should have been more focus into looking after the tenants and making less mistakes over the tenancy than there has been on this hair in the drawer or whatever else. I'd also like to add that the flat was clean when we vacated it, and if there is any hair anywhere, it may well have been from the inventory clerk, or perhaps someone else was in the property. Either way, we will refuse any deduction from deposit and raise a dispute unless we can reach satisfactory agreement.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £95,000 | £220,000 |
| Lettings | 92% | 88% | £415 | £1,800 |
Northwood
70 Bromsgrove Street, Birmingham, West Midlands
B5 6NU
0121 622 5066
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 5/26/2017, 7:52:29 AM by allAgents
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Keana
By : 'Dhdh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
We are currently renting a flat from Northwood and we are very pleased with it. Big thanks to Sebastian for amazing and professional... Read Full Review
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Sebastian
By : 'Dhdh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
We are currently renting a flat from Northwood and we are very pleased with it. Big thanks to Sebastian for amazing and professional... Read Full Review
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By : 'Ye'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : B5
I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because there was a ... Read Full Review
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By : 'Nikoleta'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
I am very pleased with this service that I used to book my first flat in Birmingham. A big thank you to Amy Brookes who from day one has been very professional, polite and helpful and answered all the queries I had regarding the flat and its maintenance. Must appreciated. I would therefore highly... Read Full Review
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By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £72500
Would you recommend ? : Yes
Postcode : B5
I have lived in many parts of the world, as well as in the UK, and always tried to avoid agents when it comes to housing, until I met the staff at Northwood, Birmingham. From day one they have been more than helpful when dealing with any problem that we have faced. In particular I want to mention ... Read Full Review
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By : 'Dilyara'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : B1
Thank you Northwood for helping me to find a place to live! The team was very helpful. They were professional and treated me with respect. Viewing was completed on time. The property was exactly the same as per photos. Secondly i moved into the property on the agreed date without any... Read Full Review
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By : 'Diana'
Services : Letting( As a Tenant )
Rent PCM : £615
Would you recommend ? : Yes
Postcode : B20
I had been having an issue with the Communal Satelitte Dish, leaving me with know Sky TV signal. However, Laura from Northwood Birmingham was working in the backgroud & liaising with the Landlord to try & rectify this matter, which she did... Read Full Review
By : Laura Humpage
Feb 28, 2020Hi Diana, Always happy to help. If you need any further assistance please contact our Northwood office and we are happy to assist you. Many thanks Laura...
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Nin
By : 'Yasser'
Services : Letting( As a Tenant )
Rent PCM : £810
Would you recommend ? : Yes
Postcode : B20
Northwood are so lovely team and understanding and helpful. For one year and six months they was in tuch with me and whe I nead help from them they did it so fast they... Read Full Review
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Nin
By : 'Faye'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : B20
Great customer care, Northwood thoroughly looked after me throughout my tenancy. Would recommend and use them again when I look to move back to... Read Full Review
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By : 'alib69a@aol.co.uk'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
Thank you Andrew, Laura and Nin for a fantastic experience as a tenant. You made the check out process easy and returned my deposit quickly. If I ever need to rent again you will be my first call.... Read Full Review
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By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : B16
Northwood offers a pretty good support service. But for prospective renters, please understand that they will try to make excessive deductions from your deposit at the end of your tenancy. In my case this included a £175 cleaning charge for an apartment that was basically spotless, a £50 charge... Read Full Review
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Latha
By : 'Y'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B17
My tenancy finished 3 weeks ago and they withheld my deposit stating reasons such as a missing vacuum cleaner that was simply stored in a different location (told them this three times). They completely ghosted me ignoring multiple emails and telling me someone else will phone me back when I tried... Read Full Review
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By : 'LG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
Alison was extremely pleasant ,helpful and dedicated to her job and customer service. I felt so comfortable to communicate with her to ask my questions and she tried her best to answer all. Big... Read Full Review
N\/A
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By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : B12
As a landlord who selected the "fully managed" option I expected a pain free service however it has been anything but. I accepted Northwood's recommendations for cleaning and maintenance work. The cleaning was done to a terrible standard with cobwebs, dust and dirt remaining on most... Read Full Review
Fees are expensive and the tenant signing on fee was never mentioned until after a tenant was found. Cleaning service poor value for money.
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By : 'SunnySide'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : B15
It was a pleasure to deal with everyone at Northwood Birmingham. We appreciated the timeliness of responses, service, and liaison with the landlord in resolving issues with the property. The fees were reasonable and complaint resolution was hassle free. We enjoyed our stay at the property in a... Read Full Review
Reasonable although a bit on the higher side compared to others.
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By : 'Ronnie'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : B18
After looking at prosective letting agents, Northwood was the only one that stood out as a letting agency that could find found tenants who would respect and look after our property. Aaran in particular did not seem to mind being asked loads of questions. He was able to answer these questions ... Read Full Review
Agents fees are good
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By : 'Southside'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B5
I just want to say a massive thank you to Northwood and in particular Allison for all the hard work you have done in assisting me with the purchase of my property in Birmingham.Your professionalism and constant availability by either phone or email has been outstanding. The communication through... Read Full Review
Fantastic...
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By : 'Midasjohn'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : B3
Found the right place Monday and moved in Saturday! Everything these guys do is A1. Client care is tough to find these days. So rest assured and look no further. Kudos to Aaran... Read Full Review
A necessary evil, at least until the government move their arses. Northwood are no more than anyone else and I wouldn't dare risk it on private landlords without an Agent. No doubt when fees are removed, they'll be added on the Landlord and then the Tenants. So really we are talking about the need of Massive Housing Reform. Northwood obviously aren't responsible for that.
By : Aaran Ryatt
Oct 31, 2018Hi John, thank you for your review! We look forward to looking after you throughout the tenancy. Have a lovely evening. Aaran (Northwood...
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Latha
By : 'Overseas'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B2
I strongly recommend Aaran and Northwood without hesitation. Polite, efficient and knowledgable. They are achieving returns in excess of my expectations. I have used several other agents in Birmingham and Northwood are the best by a long... Read Full Review
Very reasonable for the quality of service.
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By : 'Shaun'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B5
I had a very happy four years renting a property through Northwood. The staff are very approachable and polite, and I always found any transactions of renewals smooth and speedy, and they were always happy to explain anything I didn't understand or deal with any issues I had within the... Read Full Review
I always find the fees on all agents very high, so I guess the Northwood fees are with the same range as all others in the area.
