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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.9/5, 32 Reviews
75% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
0% letting fee satisfaction
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By : 'Vendor beware'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £300000
Would you recommend ? : No
Postcode : CT11
Shocking footage shows the moment a pair of tactless estate agents are caught discussing how 'disgusting' a bungalow they are trying to sell is. The unnamed agents were filmed making the 'unprofessional' comments whilst hosting an open house viewing for the £300,000 three-bed property in Ramsgate, Kent, on Saturday. A home security camera, installed in the children's bedroom of the house, caught the pair criticising the family's living arrangements and questioning how many people slept in the same room. The agents, who work for Wards estate agent in Ramsgate, then suggest that the property should be knocked down because it is in such a bad state. In footage recorded in one of the bedrooms during an open house viewing, the estate agents can be seen trying to work out where everyone sleeps in the bungalow In the clip the male agent points at family's cat food bowl in the bedroom and says: 'The cat food is there, how disgusting is that?' The pair are then heard talking outside the room with the male agent commenting that the floors need a 'mop.' The woman jokes in response that the flooring needs to be pulled up instead. She adds: 'Everything in this house you need to clean up, everything. You might as well knock it down.' The man replies: 'It's that bad you might as well.' The owner of the house said she was left feeling 'low and worthless' after discovering what the agents had said whilst checking the CCTV in her autistic sons' room. The owner of house, a 33-year-old mother-of-two said she was left feeling 'low and worthless' after hearing the comments made on video by the agents The three bedroom bungalow in Ramsgate, Kent, was on the market for £300,000 when the agents made their catty remarks about it The unnamed male and female agent were recorded saying that the whole property needed to be cleaned from top to bottom and the woman remarked that it should be knocked down One of the agents was recorded saying that it was 'disgusting' that the owners left a bowl of cat food in one of the bedrooms. Pictured: The lounge of the property on the market The mother-of-two, 33, who doesn't want to be named, said: 'I am just so angry I was so shocked when I saw it. They were all nice to my face. 'The camera is there to monitor the kids, they have autism. We keep a camera in the room for the children's safety due to them getting up in the night often.' 'I was disgusted. It's tactless. I just felt so low and worthless. I just didn't expect anything like that.' She added: 'One of them said our house was disgusting. 'They felt the need to have a conversation about my family slagging us off in our home when they thought we weren't looking. We trusted them with our home and they disrespected us.' In one of the three videos, the man and woman who work for Wards estate agent in the town can be seen trying to work out where everyone sleeps. The woman, her partner, 30 and two sons, five and nine, live there but they wrongly assumed her sister and partner resided there too. Wards, the estate agents responsible for selling the bungalow, has apologised 'unreservedly' for the pair's 'unprofessional' comments David Lench, Group Managing Director of Arun Estates - which has Wards as one of its brands - said: 'Since learning about this most regrettable incident at the weekend, Wards have been in close contact with the client and her sister who instructed Wards to market the property. 'We have apologised unreservedly for the inappropriate and unprofessional discussion that took place between two staff members at the property on Saturday. 'Both staff members are extremely sorry for the upset they have caused and are highly embarrassed by their conduct.' She added: 'Wards rigorously trains its staff to treat customers fairly and with respect at all times. 'We are disappointed that the behaviour of these staff members falls far below the standards for which Wards are known. The homeowners have taken the property off the market with Wards. The mother of two said: 'I am just so angry I was so shocked when I saw it. They were all nice to my face.' 'This is most regrettable as we have never previously experienced an incident of this kind and both staff members have had an unblemished record prior to this happening. 'Nevertheless, we completely agree with the client that this conversation should never have happened and fully appreciate the distress it has caused. 'We are taking the matter very seriously and will continue to work closely with the family to do everything possible to make amends. 'We will also be following our internal procedures with the staff involved and taking appropriate action.' This is how Wards conduct themselves when they are in your property. Online agents would not act like this https://www.dailymail.co.uk/news/article-9368977/Estate-agents-caught-slamming-disgusting-three-bed-bungalow-trying-sell-300-000.html
Last updated at 11/30/2, 12:00:00 AM by allAgents
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| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £300,000 | £300,000 |
| Lettings | 0% | 0% | £0 | £0 |
Wards
60 Queen Street, Ramsgate, Kent
CT11 9EE
Sales 01843 580314 | Lettings 01843 597
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By : 'Vendor'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £300000
Would you recommend ? : No
Postcode : CT11
Shocking footage shows the moment a pair of tactless estate agents are caught discussing how 'disgusting' a bungalow they are trying to sell is. The unnamed agents were filmed making the 'unprofessional' comments whilst hosting an open house viewing for the £300,000 three-bed... Read Full Review
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James
By : 'Francis'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT12
I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please be aware if you are thinking about using... Read Full Review
Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house
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Kathy
Maria
By : 'Popsy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT11
Quite simply the worst experience I have ever had with an estate agent. Unprofessional and aggressive sales team. I was looking to buy a property, had a clear idea of what I wanted and my budget. Most of properties they showed me were awful and did not fit my brief. I went quite far down the road... Read Full Review
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Kathy
Rachel
By : 'LH'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT12
Both ladies have been fab! Kathy was incredibly good in our search and in helping the vendors who perhaps were a little 'out of touch' with the concept of people not paying the price on the label. I know she spent some time with the couple in person going through things and trying to help them... Read Full Review
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By : 'Steven'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT9
Well marketed. Proactive with problems, resolving contractual difficulties with tenant. courteous at all times. Work outside accepted office hours... Read Full Review
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David
By : 'L.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT13
I used Ward & Partners after my house had vacant for 2 months. At the time I was using two other local agents. David put a flyer through my letter box and I called him in desperation. He showed me how he would do a better job than my existing agents eg writing ,much more detail about the... Read Full Review
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By : 'David'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11
Ward & Partners did what was required quickly and efficiently with the result that we now have a good tenant for a 6 month... Read Full Review
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By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11
Good communications throughout. However let down at the end by poor administration. I still haven't received paperwork reference inventory and handover of property. I had to chase up final bill readings and council tax two weeks after tenants moved in And am concerned what would have happened had... Read Full Review
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By : 'Richard'
Services : Mortgages
Would you recommend ? : Yes
Postcode : CT6
Darren O'Conner is an excellent mortgage adviser. Even though we purchased a house through Miles & Barr we still used Darren as he seemed to know what he was talking about. He also advised the best way forward in getting a mortgage as it seems to be quite hard these days. I am glad to say we... Read Full Review
By : jason
Nov 4, 2013Thanks so much for this great feedback .Experience counts for a lot where mortgages are concerned and Darren has a habit of giving the very best advice to our customers. I hope you are very happy in...
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By : 'Sam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CT11
I felt that the services that were provided were outstanding. There was nothing that was 'hidden', which is an experiance that I have had before with other estate agents. The process was very quick but yet top quality. Staff were very helpful and friendly in regards to questions and any other... Read Full Review
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David
Chris
By : 'Happy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT9
David and Chris at the Ramsgate Branch found us a good tenant very quickly and achieved the rental we were looking for, they were very polite, understanding and professional at all times, we would definitely recommend them and Ward and Partners to our friends, thank you very... Read Full Review
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David
Chris
By : 'ASt85'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT9
The dedication and attention to detail exhibited by the staff at the ramsgate Lettings office was exemplary. I can't thank them enough for all the help andf advice they have proveided. They were efficient in their dealings with me and and the the tenant. Please convey my thanks to them, and... Read Full Review
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David
Chris
By : 'Wendy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11
Having worked with wards of ramsgate for a while. With good results, I met David Votta in the course, of both renting ourselves, and letting a rental. He turned out to be both knowledgeable, and extremely helpfu. Nothing is too much trouble for him, and he is extremely easy to deal with. I cannot... Read Full Review
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David
By : 'Jake'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CT9
From the outset to final exchange of keys we had excellent service from Ward and Partners. Viewings were arranged to be at convenient times for ourselves and had 3 separate viewings (including 1 after we had agreed to rent the property). All our questions were answered in a happy manner and the... Read Full Review
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David
By : 'k'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11
We have dealt with David previously and he was very determined to find us a tenant. He didn't waste any time in marketing the property. He beat the competition and as usual his service resulted in us using Wards to manage the property as well. Would highly recommend the... Read Full Review
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By : 'Nicholas'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11
Keen to get my property let I was happy when the agent offered to visit my flat and provide me with a list of prioritised Improvement suggestions to get things up to scratch. There was lots to do and being able to use the agents local knowledge and support was a great advantage. Also just having... Read Full Review
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By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CT11
Tried to sell with them, said they would handle them but left us to do viewings too often, they didnt turn up at all or let thebuyer know on one occasion and left him standing on our doorstep for 10 minutes. Promise a lot but underdeliver way too much... Read Full Review
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Rachel
James
By : 'Dave'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT12
I found both Rachel and James fully aware of the of the status of our purchase at all times, which surprised me when I called to speak to one who wasn't available but the other was and fully up to speed, that gave me great confidence, I was pleased and reassured of Rachel and James compassion and ... Read Full Review
By : Wardwalderslade
Aug 29, 2013Thank you very much for your positive comments Mr Trew. James and Rachel are delighted to have been able to help you - buying a home can be a stressful experience but I am glad they were able to make ...
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Rachel
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT11
Rachel introduced herself to us at the beginning of the process and kept us informed as matters concerning the sale progressed. She was particularly helpful when things appeared to stall with the buyer, contacting the buyer, and keeping us in touch with the reasons for the delay. As events unfolded ... Read Full Review
By : Jason
Apr 4, 2013Thank you very much for this positive feedback,it is great to see the passion for her job recognised by a happy customer. Jason Bunning,Group...
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By : 'Eva'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT11
Absolutely terrible! Do not market your property with them! Prospective buyer who was constantly let down with viewings, fobbed off with excuses. Would hate to thing someone is paying them to sell their houses and the agent is not bothered about arranging viewings but its the truth. No response to... Read Full Review
Respond to viewing requests Respond to written complaint Respond to my preferences and not with what suits the agent to show me Don\'t waste my time on properties nowhere near my criteria Don\'t send duplicate marketing texts and emails that I asked not to be sent Don\'t send out of date details of houses no longer available Don\'t promise you will call back and not bother Adopt a more professional and customer service focused attitude
By : jason
Feb 15, 2013I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate ...
