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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 90 Reviews
96% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
99% letting fee satisfaction
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Cherelle
By : 'Deving Singh'
Services : Sales(As a Buyer)
Sold price : £375000
Would you recommend ? : Yes
Postcode : UB3
It was super easy working with Cherelle, very professional and friendly. We faced many problems during our purchase but Cherelle helped us throughout the process. Would definitely recommend Charrison Davis as I had a wonderful experience purchasing a property through them.
COMPLAINTS PROCEDURE
Introduction
We are committed to providing a high standard of service to every customer, every time, however you contact us. We do recognise however, that occasionally we will not live up to your expectations or our promises.
Your comments are important. Not only do they allow us to improve our individual service to you, they also help us to enhance our products and services in general, making life easier for everyone who uses them. So if you have reason to suggest how we could have served you better, please do let us know.
If you have a complaint about any aspect of our service then we would like to hear from you.
You can contact us by phone: 020 88971688, or by post: 208 Manor Parade, High Street, Harlington, Middlesex, UB3 5DS, or e-mail info@charrisondavis.co.uk.
Please direct your complaint to the staff member associated in the first instance, however if this does not resolve it, you also have the option to contact myself Mr Brian Bailey; the director, using the contact information above).
Information you need to provide
To help us investigate and resolve the problem as quickly as possible, please provide the following information:
• Your name and address
• Clear description of your concern or complaint
• Details of what you would like us to do to put it right
• Copies of any relevant documents, such as letters or policies
• A daytime telephone number and contact details where we can contact you.
How we will handle it
We will try to resolve your complaint immediately, and with the minimum of inconvenience to you. The first step is for us to be really clear on what the problem is, and to identify with you what we can do to put it right. To assist with this the more information you can give the better.
Sometimes we will not be able to solve the problem with you “on the spot”. If we are unable to resolve your complaint by the following business day, and if we have not already contacted you to agree our proposal for resolving it, we will:
• Send an acknowledgement of your complaint in writing within 3 working days
• Confirm who will handle your complaint, and how you can contact them. On occasions, to ensure that your complaint is reviewed by the most appropriate person, this may not be the person to whom you complained initially.
If your complaint is particularly complex in nature, we will seek to keep you informed of the progress we are making as our investigations continue. We will aim to resolve your complaint within 5 working days initially but if this is not possible, we will agree a timeframe with you which is no greater than 20 working days.
We aim to resolve all complaints as quickly as possible, and to the complete satisfaction of our customers. If, for whatever reason, you are not satisfied with the outcome of your complaint, you should get in touch directly with us. I will then seek to resolve the issue within a further 7 working days.
If you are dissatisfied with my response you can take your complaint to our accreditation body (The Property Ombudsman), their contact information is detailed below for your information.
The Property Ombudsman Limited
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk
Last updated at 5/14/2019, 8:30:53 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £160,000 | £495,000 |
| Lettings | 100% | 99% | £625 | £1,795 |
Charrison Davis
208 Manor Parade, High Street, Harlington, Middlesex
UB3 5DS
0208 897 1688
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Tony
Brian
By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB7
Thank you Thank you fantastic Thank you Understanding Creative masters of... Read Full Review
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Brian
By : 'Filipe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB3
One of best agency we came across, the team was very helpful and supportive special thanks to Samantha and Brian for helping us in getting the apartment we wanted. Thank you team Charrison Davis. From Filipe &... Read Full Review
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By : 'Seyed'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : UB8
Dear Charrison Davis I am really interested in the property and would love to book a viewing as soon as possible. Please let me know the availability. Regards Seyed... Read Full Review
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Brian
Roman
By : 'Lorety'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB3
Staying at Arbor Court Harlington corner for over 6 years was really amazing felt like it was our sweet little home. Also the service rendered to us for any issues we had during our stay with boiler, or heating etc was promptly resolved. Even now when we gave notice that we are moving our deposit ... Read Full Review
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Cherelle
Sydney
By : 'Hemang'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : UB3
There is no paper big enough to script how good human being Cherelle is and what a top-class professional. If you are buying/selling or renting property in Harlington area and if you have not used team Charrison Davis (Sydney, Roman and Samantha), then you are unlucky. God is not on your side! I... Read Full Review
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Mike
By : 'Carlos'
Services : Letting( As a Tenant )
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : UB3
Mike acting asa Landlord is simply amazing so the team behind had to be amazing too. We are actually starting our second year renting the property and we are 100% satisfied with them. We truly recommend those guys for... Read Full Review
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Kate
By : 'Able'
Services : Other
Would you recommend ? : Yes
Postcode : SL9
We have worked as a contractor for Charrison Davis for many years. Its a pleasure working with them - they are extremely professional & always go the extra mile to make sure there tenants receive the best... Read Full Review
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By : 'V'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : UB3
Terrible agent. Had to call up 3 times to speak about a property to rent (Roman in the Harlington office) On calling the 4th time because I got tired of waiting for a call back, Mr Roman seemed absolutely dis-interested, un-accomodative and un-interested in speaking about the property... Read Full Review
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Cherelle
By : 'Z'
Services : Sales( As a Buyer )
Sold price : £450000
Would you recommend ? : No
Postcode : UB5
Cherelle was really helpful with me as a first time buyer providing me with all the relevant info and updates needed for me to go ahead and move forward throughout the whole process. Anytime i needed a quick response or a call back she was always quick to get back to me and provide me with the help ... Read Full Review
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Cherelle
Sydney
By : 'Sumit'
Services : Online Auctions
Sold price : £310000
Would you recommend ? : Yes
Postcode : UB3
Cherelle, Brian, Sydney & Fran well they have been bearing up with my constant phone calls and emails and messages trying to complete on a problematic transaction . Well all is well that ends well finally that one completed last month after 6 long months of wrangling two different stamp duty... Read Full Review
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Sydney
Cherelle
By : 'The'
Services : Sales( As a Vendor )
Sold price : £449500
Would you recommend ? : Yes
Postcode : UB5
We recently sold our property through Charrison Davis and we can honestly say we had a positive experience. Cherelle was absolutely first class in supporting us in more ways than just the sale which is the first step in our next chapter. It wasn't without it's challenges however when ... Read Full Review
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Kate
By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB3
The team are well mannered, helpful and prompt with resolving any issues. I'd highly recommend renting through the Harlington... Read Full Review
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Roman
Kate
By : 'SARB'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : UB3
USING FOR MY RENTAL PROPERTIES - EXCELLENT SERVICE INVOICE RECEIVED EVERY MONTH ON TIME AND PAYMENT KEEP UP THE GOOD... Read Full Review
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Cherelle
By : 'Deving'
Services : Sales( As a Buyer )
Sold price : £375000
Would you recommend ? : Yes
Postcode : UB3
It was super easy working with Cherelle, very professional and friendly. We faced many problems during our purchase but Cherelle helped us throughout the process. Would definitely recommend Charrison Davis as I had a wonderful experience purchasing a property through... Read Full Review
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Cherelle
Francesca
By : 'J'
Services : Sales( As a Vendor )
Sold price : £462500
Would you recommend ? : Yes
Postcode : UB3
Best in Class for an independent estate agency - superior customer service which was personalised to your individual needs, delivered by Cherelle and her team; Francesca and Sydney. From the first time we met Cherelle it was obvious she was brilliant at her job. She was extremely professional but... Read Full Review
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Cherelle
Sydney
By : 'Tamara'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : UB3
From start to finish my experience with Charrison Davis has been very good. Cherelle was excellent with explaining all about the sale and keeping in touch, very down to earth and honest. Would definitely recommend... Read Full Review
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Cherelle
By : 'Gary'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : UB7
I found Charrison Davis to be a very professional estate agent from day one. Cherelle managed the sale of the property to a high standard, meetings and follow ups were conducted well. They knew the local area well, and appeared to have a customer base ready to purchase property, we had many people... Read Full Review
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Cherelle
Francesca
By : 'Danielle'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : UB4
Through our whole process charrison Davis have been great. We would like to thank cherelle and her team especially, they defiantly helped us a lot to sell our property and made us feel at ease when things were... Read Full Review
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Cherelle
By : 'Jill'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : UB10
Such a great Company, Incredibly fair and work hard for their money - nothing is too much trouble. Couldn't recommend them enough have dealt with both offices and they are all friendly, helpful and... Read Full Review
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Cherelle
Sydney
By : 'MR'
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : UB3
I wanna sell my house and I had valuations with other estate agents but I had good detailed conversation with Cherels and she convinced me and I choosed to go with Charrison estate agents. I found them good and professional with a good team. I am nearly going to exchange contract and it was all... Read Full Review
