If I said this was the worst experience of buying a property from this agent, it would be an understatement.. Selling in Nottingham and buying in Bournemouth.. a new build. The offer was accepted in August 2022, and I put my property up for Sale.. An offer was made in a few days( from a First time buyer ) and accepted by me, enabling me to buy my dream home in Bournemouth. I then gave my existing tenant 4 months notice as he was moving in with his partner and baby. The holding deposit for My purchase was made the following day and I was asked about the choice of kitchen, carpets etc. I made the journey to Bournemouth to the kitchen fitters to select the options made available. I chose an uplift of the sink and taps etc and made the uplift payment after lots of hassle and mind changing and price changing from THEM, I hasten to add... The completion date was November 2022, and I had requested my mortgage to be ported and there were conditions on the mortgage, that as long as I completed simultaneously on the sale of my property and purchase I could retain my existing mortgage rate. The buyer of my property was reluctant to wait 4 months to complete, so I reduced the price slightly to keep him.. I then hear in early November that the date has now been extended to February with the excuse of weather conditions etc. My buyer is not happy , as he is now incurring extra costs to his existing landlord for an extension for a couple of months. Each and every time I asked to speak to the manager of the agency, he is away and unable to take my call and eventually I would hear from the agency 3 days later after leaving messages with his Staff and emails.. They always seem to avoid answering my questions about my purchase. I feel they use the geographical distance to Bournemouth as my achillies heel and put me on the back burner... The specification that was agreed on my new apartment was changed several times without my knowledge and only when I protested vehemently did they revert back to the original agreement. Please bear in mind I had paid for these changes upfront. My buyer is desperate for answers and if I cannot speak to the agent , then therefore I am not equipped with honest and transparent explanations. I hasten to add, this is just a briefest synopsis of whats been going on. I was asked to drive from London to Bournemouth to finally select my choice of carpet from the 6 options offered. This was diarised 2 weeks prior and I receive a call from the agents on the day to confirm my time of arrival.. Nearly 1.5 hours into the drive, I get a frantic call from the agent to inform me that the samples cannot be located in their offices and therefore its going to be a wasted journey as they have already selected the carpet colour for me!!! As i am driving, I remain calm and make my way to the Agents and am met with a hysterical crying agent, trying to explain that she is overwhelmed by this situation and cannot do anything.. I would just like to add, that as this drama was unfolding, her colleague in the office was shocked at this outburst on her part....I do not entertain this type of behaviour and tone of her voice of non accountability... It was very embarrassing for her to behave like this with us.. I have had a wasted journey with my Son who took the day off to accompany me to see the apartment. We are then informed that we cannot see the apartment as the builders are on site.. at this point we are disappointed and feeling totally marginalised by this treatment dealt to me.. I remain calm and request that the Manager , on his return from annual leave contact me. It took 6 days for that call to arrive... I then receive a call last week, that the build is further delayed till April end... again the weather is to blame they say... My solicitor was ready to exchange contracts to their timings and the agent accused her of dragging her feet... I defended her with a reply that it was infact their solicitors dragging their feet, but to be honest, I was thinking , maybe the Universe was telling me something.. My buyer was again informed about this further delay and has now gone into financial debt and I am now assisting him with this issue as NONE of this is his fault. Both our mortgage offers are at risk with a further fee and maybe a rise in the interest rate.... I inform the agent about this and it falls on deaf ears... I have incurred further costs in leaving my property empty since the first completion date was offered (November 2022) with loss of rent , and payment of service charges, empty council tax fees and standing utility daily charges.. My property remains empty as I am now unable to Let this due to time restrictions etc.. I requested a video of the finish of my apartment 3 weeks ago ( as I have paid extra for a few changes ) and am still waiting to see it... and they were accusing us of delaying the exchange .... I have today spoken to my solicitor and lo and behold nothing from their solicitors in reference to the questions that need answering over a month ago.... I have all the emails and evidence of this and I just needed to air my thoughts ..Who knows what the end result will be, but this has been awful and I have expressed this to the agent many a time.... All I wanted was to be kept in the loop and my calls returned and some respect shown as I had jumped every hoop they wanted me to... I have taken some advice and 2 days later I am still waiting for a call from the agent... unbelievable dreadful state of affairs..