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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 360 Reviews
93% Recommended
89% sales valuation accuracy
98% letting valuation accuracy
95% sales fee satisfaction
97% letting fee satisfaction
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Leilani
By : 'Steven'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : W5
We have been renting our property with Colin Bibra for a number of years and always been happy with the service. Most recently our property has been managed by Leilani who we have found to provide an excellent service. Leilani is always fast to reply and resolves issues without any trouble.
Colin Bibra Estate Agents Limited – Complaints Handling Procedure
Our complaints policy
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please let us know the details in writing, either by letter or email.
What will happen next?
1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member\/members of staff involved.
3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.
4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.
5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.
6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.
7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:
Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: admin@tpos.co.uk
Website: https:\/\/www.tpos.co.uk\/
Last updated at 9/20/2019, 5:28:50 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 95% | £280,000 | £570,000 |
| Lettings | 98% | 97% | £800 | £4,750 |
Colin Bibra
44 The Mall, London, Greater London
W5 3TJ
02085670077
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Shweta
By : 'Marianne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Used to be fab, but really going down the drain. I have been renting with Colin Bibra nearly 5 years now, the service used to be fab but now they take weeks to get rental checks done (change of tenant in my property). We also received an email from them today to say the landlord had come to a... Read Full Review
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Sabina
By : 'Lilly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W5
Irresponsible, unprofessional people who do not care about anything but money! As soon as the contract is signed, they disappear, not even replying to emails or... Read Full Review
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Simon
By : 'Adhuresa'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : W5
My experience was quick, easy and stress free with Simon Bhatti. His delivery was great, quick communication and was happy to help me. I found many other places and people to not be so helpful, so I was impressed with Simon’s work ethic and understanding. Thank... Read Full Review
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Simon
By : 'Nahla'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W13
Very nice, helpful and professional would défi recommend his... Read Full Review
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Simon
By : 'GR'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
Simon Bhatti was helpful, quick turnaround and overall positive experience. The process was stress... Read Full Review
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Simon
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : UB6
Very helpful, alway there if we need to ask a question! Would highly... Read Full Review
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Leilani
By : 'Omar'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W13
This review is for Leilani Drummey and not colin bibra as she's the reason I am still with the agency. A truly amazing helpful and conscientious person that is wonderful to deal with, follows up diligently and takes care of issues promptly. A joy to deal with. In my opinion, a true asset to... Read Full Review
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Leilani
By : 'Zahid'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W5
Leilani Drummey helpful in all aspects of property management and prompt response from her side on the issue normally... Read Full Review
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Leilani
By : 'Judy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W13
Kind and helpful staff who respond in a timely manner. I have found Leilani to be really the most helpful in... Read Full Review
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Shweta
By : 'F.Patel'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : W13
I was really pleased with how quickly and professionally, the staff at Colin Bibra turned around my rental application. I had one week to vacate my previous flat, and find a new one; it was handled efficiently, despite there being a bank holiday weekend. They responded very quickly to my... Read Full Review
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Simon
By : 'Albert'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : W5
I had a great experience while using their services, Simon was amazing and he supported us throughout the process and actively keeping us updated even out of office hours. Strongly... Read Full Review
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By : 'Teresa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W13
Colin Bibra has been managing my property for a number of years and I am happy with their service. Recently my property was in need of some renovation/redecoration works. Ben has been advising, looking for the best options; organizing and overseeing all the work, while keeping me constantly... Read Full Review
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Simon
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
There is not enough words to describe how professional Simon Bhatti is! After dealing with many different agents over years of renting I can only say Simon is the best I ever met. Always helpful even after work sorting out problems in no time. Leaving landlord and tenant always... Read Full Review
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Simon
By : 'Jack'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Great service and excellent communication throughout the whole purchase process. I Would highly recommend using Simon Bhatti again for another... Read Full Review
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Leilani
By : 'Fab'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Leilani was so incredibly helpful. She aided me through every part of my enquiry and explained everything that was complex step-by-step. She is a true asset to Colin Bibra, taking a kind and professional approach in everything she does. It has been a pleasure. Thank you so much Leilani!... Read Full Review
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Portia
Leilani
By : 'Jacek'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W3
I have received great service from Colin Bibara Portia and Leilani have been always helepfull, very understanig. Yes I will recoment Colin... Read Full Review
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Leilani
By : 'Steven'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W5
We have been renting our property with Colin Bibra for a number of years and always been happy with the service. Most recently our property has been managed by Leilani who we have found to provide an excellent service. Leilani is always fast to reply and resolves issues without any... Read Full Review
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Simon
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : W5
I have let my property through Colin a Bibra for a number of years and would not go anywhere else. They always give honest advice. Recently Simon has been particularly helpful in sorting out various issues and finding good tenants. Highly... Read Full Review
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Portia
By : 'Anitha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
Portia Jones helped us with the tenancy renewal and really supportive throughout the process. She is helpful and always responds quickly. Thank You... Read Full Review
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Portia
Leilani
By : 'Stef'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W5
Portia and Leilani have always been very helpful in solving the issues inevitably arising when you live in the same place for a while. Would definitely... Read Full Review
