Incompetent! As soon as I secured an offer I receieved the worst service from them. Regualrly misinformed about the status of the transaction. The sales progressor had no idea what was going on nor took the time to get up to speed on the particulars of the case. The branch manager was very... Read Full Review

We had an exceptional experience thanks to Nisha! She wasn’t just knowledgeable but was always available to answer any questions we had. She ensured the whole sale process was as smooth as possible for us.... Read Full Review

I would like to say a big thanks to Nisha and team at Douglas for the excellent service they have provided. I have used other Agents in the past and have not a better... Read Full Review

I found Nisha to be a very knowledgeable in her field, exploring things thoroughly and very helpful throughout the transaction of the... Read Full Review

Had the pleasure of dealing with Nisha Kaur, and she is amazing! Very helpful, transparent, efficient and knowledgeable. I would highly recommend Nisha to anyone. Thanks... Read Full Review

Nisha is great to deal with nice person and a lot of help. She is a credit to your... Read Full Review

I was extremely happy with the services from Douglas Allen Ilford office (John, Nisha, Syed and Kally). They have all been fantastic, The team are very knowledgeable and go above and beyond to delivery. Definitely will be recommending this bunch to my friends and... Read Full Review

I would prefer to give zero star. Guy who attended the call was very rude and very unprofessional. He was not ready to book viewing after I wasn't ready to disclose my max budget. And was asking me to use his mortgage advisor only. As I didn't accepted his offer of using his mortgage... Read Full Review

If I could give zero stars I would. Currently trying to buy a property, and out of all the estate agents I'm dealing with, I have to say this has been my worst experience yet. Nabeen aka Nabz as he likes to call himself is incredibly unprofessional, unhelpful and rude. If he doesn't... Read Full Review

Dear DA, I have just served your Ilford branch notice to immediately stop all marketing of my property. After initial teething issues, I was not dissatisfied with the service provided. One member of your team in particular, Mr Nabeel Ali has repeatedly undermined and behaved unprofessionally... Read Full Review

I have seen a number of properties that, unfortunately, are under D&A. On a number of occasions when I have tried to enquire about a property, I manage to say hi and the person on the other end puts the phone down. Great way to run a business when your staff are completely... Read Full Review

Hi DA, I have couple of conversation with Nabeen Ali. For some reason, found him very rude and intimidating while discussing on the offer price. After all these years in UK, first time found someone that too who handles people being so arrogant without a compassion towards customer service. At... Read Full Review

Excellent service from Ahsan Chowdrey of Douglas Allen, I would happily give five stars to his excellent customer service. He informed me in all steps of my property purchase. Sometimes because of his busy schedule if he cant take the calls, he used to call me back in his first opportunity. I would ... Read Full Review

Kally heer was excellent. When I first approched kally telling her I was interested in a property she wasted no time. She told me exacty how much I can borrow after checking my payslips. She told me exactly what documents & id I required and did not mess me about. She kept me updated... Read Full Review

Kally Heer made my first experience of buying a property a complete doddle. She was there for every stage. Would answer all of my questions and queries when I needed to know. She made understanding the mortgage model very simple for me and in my previous experience this is a rarity... I would... Read Full Review

I found douglas allen to be extremely professional and they provided a superb service. They are ahead of their competitors in terms of use of IT. Their online feedback system is great. I was even able to check the status of offers whilst i was abroad. I would highly recommend this agent to... Read Full Review

Excellent overall service from all sections of the team at Douglas Allen, Ilford. Especially the branch manage John and the senior sales representative Jack who were both instrumental in the overall purchasing process and making sure the transaction went smoothly. Always available and extending... Read Full Review

I was very impressed with the professionalism and sincerity of Ahsan and Nabeel during the selling process. After a previous attempt in trying to sell our property my wife and I were quite tentative going into the process the second time around. Ahsan/Nabeel impressed with their approach to the ... Read Full Review

Hi Ahsan Thank you very much for all you support and help during process. Your very kind, polite and helpfull whenever I contacted you. I will definitely recommended your service to my friends or relatives. Thanks again. See you... Read Full Review

Ahsan Chowdrey of Douglas Allen has changed our family's perception of an estate agent. He has dealt with our property purchase in such a professional manner and his customer service was five star. Ahsan has kept us informed with relevant details on the progress of our purchase throughout till... Read Full Review