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4.6/5, 11 Reviews
91% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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By : 'Ms'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CT7
NEVER trust this agent! We had the branch "manager" out to value our property and she advised us that if we marketed our property with them they would hold an open day, which would generate lots of interest and hopefully offers on our property. She then told us that if we did receive an offer they would tell them that someone else who viewed the property at the same time had put in a higher offer, hoping that they would then increase theirs, that way we would get the best possible price!!!! We can only imagine this is exactly what game they played when we purchased our property through them some years earlier!!!! (It had been on the market a while when we started seriously looking to buy, we viewed it and put in an offer the same day only to be told 2 other people were interested and we would need to increase our offer, which we did!) Needless to say we didn't market our property through Ward and Partners! However, when we sold our property and was looking for somewhere to move to we viewed a few properties through them. We found a house we loved, and put an offer in just below the asking price. I was told that the offer had been declined and the vendor would accept 165,000 but not anything less. This was within our budget, so we increased to this. I was then told......that they would go back to the vendor with this offer "but not to get my hopes up as old people do tend to change their mind alot!!" YES SERIOUSLY!! We were also constantly pressured into coming in and talking to their mortgage advisor - even when I persistently told them we had our mortgage fully agreed elsewhere, I was also told that if I didn't come in and discuss my finances with their mortgage advisor I would not be classed as a serious buyer!!!! (I have not once heard this from any other agent we have dealt with!!) I am fully aware Ward and Partners take a huge cut out of successful recommendations to their in house mortgage advisor and solicitors. When I made it clear I would not be taking out a mortgage through them or using Martin Tollhurst solicitors suddenly they seemed very disinterested in me. From calling me up to 4-5 times a day and leaving constant messages to hearing absolutely nothing!! They clearly have very high targets to achieve and unfortunately this is their main concern! Having spoke to people locally about my view of them I was shocked to hear so many similar bad reports!! My advise would be to avoid at all costs, especially the Birchington branch as they wouldn't know honesty if it jumped up and hit them in the face!
By : Jason
Apr 4, 2013This feedback is extemely disappointing. I don't appear to be able to identify a complaint made to the branch or our client liaison department from the general details given and would welcome the opportunity to discuss the issues of concern. Please contact me at jason.bunning@wardandpartners.co.uk Thank you. Jason Bunning, Group Partner.
By : davey
Apr 5, 2013Sounds very much like another local agent in Birchington writing this........ Ward and Partners sucessfully outsell many agents in Kent and always will do as we are passionate about what we do.
By : davey
Apr 5, 2013Sounds very much like another local agent in Birchington writing this........ Ward and Partners sucessfully outsell many agents in Kent and always will do as we are passionate about what we do.
By : Ms James
Apr 10, 2013I can assure you i am not 'another local agent in Birchington' writing this. (I have contacted 'Jason Bunning' directly to discuss this further) Yes Ward and Partners are very 'passionate' about what they do, I didn't disagree with that for a second, the problem lies where they deliberately deceive potential buyers to boost their commission ratings! Its also factual that I am far from the only person on this website to mention about being severely pressured into using their recommended solicitors, mortgage advisers and being lied to about offers being outbid!!! (Oh let me guess all the other estate agents in Birchington have sat their on their lunch break and collaborated a plan!!!)
By : Anon
Apr 16, 2013We are first time buyer and have viewed a few properties through ward and partners. From what you are saying I can totally understand due to the way we are being treated presently by a branch in Kent near us. In comparison to other agents who are very helpful and always calling to check in, from what I have experienced of ward and partners so far is a shambles with no customer service towards us. Such a shame that our experience of buying our first home has been tainted by their games. I don't have time for it personally. Such a shame that the quality of service some people have received from w&p is not the same at every branch.
By : Homebuyer2013
Jun 17, 2013I agree totally on this! They are absolutely awful and have no customer service skills. You have to chase for answers and receive misleading and misinformant information. All the staff are unhelpful and from an insider who worked for these guys, they fake bids and there is a lot of back hand cash in hand business going on within the company. Absolutely ruined my home buying experience left me heart broke and out of pocket after paying for surveys, solicitor fees, evaluation fees the lot!!!!
By : Homebuyer2013
Jun 17, 2013I agree totally on this! They are absolutely awful and have no customer service skills. You have to chase for answers and receive misleading and misinformant information. All the staff are unhelpful and from an insider who worked for these guys, they fake bids and there is a lot of back hand cash in hand business going on within the company. Absolutely ruined my home buying experience left me heart broke and out of pocket after paying for surveys, solicitor fees, evaluation fees the lot!!!!
Last updated at 11/30/2, 12:00:00 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £240,000 | £390,000 |
Wards
15 Station Road, Birchington, Kent
CT7 9DJ
S 01843 842551 L 01843 636006
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Dane
By : 'Debie'
Services : Sales( As a Vendor )
Sold price : £390000
Would you recommend ? : Yes
Postcode : CT8
Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again in a... Read Full Review
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Victoria
By : 'Barbara-Jayne'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : CT7
I cannot recommend Wards the of Birchington enough. My house sale was particularly long and protracted and Victoria was incredibly professional and supportive. Without her I doubt that the sale would have progressed to Completion. She kept me fully informed, was knowledgeable about all the legal... Read Full Review
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Jodi
By : 'Caggle'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT9
Jodi was a very friendly voice on the other end of the phone, keeping us informed of what was happening all the time and helping us get through a frustrating time with the solicitors holding us... Read Full Review
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Jodi
By : 'Mick'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT17
Jodi has been exceptional in her dealings with my property sale, up until the point Jodi got involved I felt that things were moving very slow and I was not kept fully informed of the progress, I was getting frustrated why things were not moving as quickly as I would have liked considering it was a ... Read Full Review
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Jodi
By : 'Jodi'
Services : Other
Would you recommend ? : Yes
Postcode : CT7
Jodi was excellent from the start of the purchase procedure. She was very efficient, kept us advised of what was occurring. Liaised with her client and myself and offered every assistance where she possibly could. She was fully aware of what was occurring throughout the whole chain that was... Read Full Review
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Jodi
Victoria
By : 'Sue'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT7
From the moment i viewed the property with Victoira i fell in love with it. I put in offer gladly it was accepted. Then it was all systems go i mainly corresponded with Jodie as she is the sales negotiaterM As i had not before experienced selling/buying before. Jodie explained to me step by step... Read Full Review
By : Jason Bunning
Sep 26, 2013Dear Sue, Thanks for taking the time to add some lovely comments about Victoria and Jodi. They both work really hard to help our customers through the buying and selling process in as stress free...
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Victoria
By : 'Supernanny'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
I would like to thank Victoria for all her support during our traumatic house move. Although we did not buy through this agent she was very supportive in trying to find us suitable property. Never pushy always professional. Thank you so very... Read Full Review
By : Jason Bunning
Sep 10, 2013Supernanny, Thanks for those kind comments - I'm glad to see we could be of service and hope next time we can sell you a property! Good luck. Jason Bunning, Group Partner, Ward and...
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Victoria
Jodi
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT8
I have recently sold my house with Ward and Partners Birchington office. I have been extremely pleased with the level of service I have recieved throught this stressfull time. Jodie the sales progresser kept me informed at every stage of the procedure, she was always at the end of a phone when... Read Full Review
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By : 'Ms'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT7
NEVER trust this agent! We had the branch "manager" out to value our property and she advised us that if we marketed our property with them they would hold an open day, which would generate lots of interest and hopefully offers on our property. She then told us that if we did receive... Read Full Review
By : Jason
Apr 4, 2013This feedback is extemely disappointing. I don't appear to be able to identify a complaint made to the branch or our client liaison department from the general details given and would welcome the...
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Joseph
By : 'teresa'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
joseph was extremely helpful by keeping in touch all the way on the telephone and email.On the day we moved into the flat he came down and also sorted out some minor teething problems enabling us to move... Read Full Review
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Victoria
By : 'Sharon'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Victoria came to see me in her own time and spent at least three hours with me while i told her exactly what help i needed. I guess she must have been quite hungry when she left as it was nearly ten oclock at night. I have every confidence in both her and Ward and Partners. The other local... Read Full Review