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1.3/5, 13 Reviews
8% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
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By : 'Dissatisfied Customer'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : CV22
Absolutely disgusting service. If you are looking for a place don't go through this company. I enquired about an advertised property they said they had a lot of interest. I got completely turned of by the condescending tone, attitude, and response. I told them not to bother to book me in. These people called me back frantically a week later asking me to come view the property as the previous viewings yielded nothing. I was relocating from 4 hrs away in London and explained the distance and expense I would have to travel to do the viewing and would not bother to attend if I was not sure to let it. They assured me it would have a positive end result as they already had my personal circumstance details. The property was actually less rent pcm than the property I was moving from. So I eventually agreed travelled 4hrs to view. I mean lets forget that we now have technology that will allow remote viewings. I dont know how they ever survived covid. i viewed and was satisfied with the place and asked for next steps to let. Next day I get a message asking what was my current rent. I asked why this info was necessary. I was told the landlord was worried that I would not have enough disposable income. I was like, what? !!!! My income was above the 30x threshold, I was currently paying £3000 more per annum at my present property where I had lived for 8 years with no issues. Sounded a bit racist to me. I heard nothing back. I called and enquired only to be told by a rude receptionist that they had booked other viewings. I complained. Ended up speaking to the manager. When I brought discrimination laws to their attention the Manager promptly responded that the agent was Indian and couldn't be racist since obviously I was not caucasian and not Indian either. SERIOUSLY ARCHER BASSET? SO here is what I have discovered in my renting journey in Rugby, the new builds are being rented out to certain people that all look alike (neither black nor brown). If you don't belong to this category preferred group you are relegated to the properties they won't take i.e. the old ones, the overpriced ones, and those nit fit for human habitation. So all my years studying for my 2 university degrees, and other professional qualifications, my 999 credit score, and full time employment as a project manager are not important. What's important here is the colour of my skin and my Caribbean accent. DISGUSTING! Any decent landlords out there willing to offer a 3 bed in Rugby, preferably a new build.... let me know.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £495 | £1,350 |
Archer Bassett
4 Banks Street, Rugby, Warwickshire
CV21 2QE
01788 553939
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By : 'Dissatisfied'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : CV22
Absolutely disgusting service. If you are looking for a place don't go through this company. I enquired about an advertised property they said they had a lot of interest. I got completely turned of by the condescending tone, attitude, and response. I told them not to bother to book me in.... Read Full Review
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By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : CV21
This is a vey calloused and cutthroat letting agent. They provided me with a notice to move out of my then home on Christmas eve after letting a property from them for 10 years. The crew at Archer Basset are yearly recommending to the landlords that the rent be increased beyond the inflation rate. ... Read Full Review
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By : 'Joshua'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV23
Wouldn’t rate these agents one star if that was an option. May issues with property reported promptly to them and either not actioned at all or after a very long period of time. One inspection was even forgotten about after me organising time off work to meet their demands, flustered... Read Full Review
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By : 'Lisa'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : NN6
Do not use. They I gnore work that needs to be carried constantly, even a gas leak, and take your deposit when you leave. £660 for lightbulbs. Dodgy electric we're never looked at though. Now seeking legal advice. They're Cowboys. Hated them as my landlord. I left the property in better... Read Full Review
They'll take your deposit.
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By : 'S.'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CV21
If it is possible to leave 0 stars then I would. This estate agent is horrendous. We purchased a house through the Rugby branch and not only were communications extremely patchy but the staff are very rude and disinterested. To give you an example I made arrangements to get the estate agent to ... Read Full Review
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Gavin
By : 'Justine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B25
Would just like to say how helpful this estate agent was with renting a flat for my son. I had a lot of concerns but Gavin was so good with us. Within 2 weeks of viewing the flat , my son had signed his tenancy agreement. Many Thanks to... Read Full Review
Fees about average
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By : 'Ruby'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : CV
Arranged to view an apartment, drove 70 + miles, to get there and find no one to meet me. I called the office to be told it was let!!! Not happy at... Read Full Review
N/A
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Stephen
Marie
By : 'Angelo'
Services : Letting( As a Tenant )
Rent PCM : £560
Would you recommend ? : No
Postcode : CV21
Can't rely on, after 10 years they expected to rent carpet cleaner again ( done it 4 times while living there ) so the landlord could rent it again at my cost ... Be Warned that they stand with landlords..horrendous when you leave the property they pick on everything even when I was there for... Read Full Review
Fair
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By : 'Sunshine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV23
I am reluctant to give even one star. The most awful agency I have ever used (and I have done two degrees so rented as a student through several agencies). Made every effort to screw us with deposit to whack on their £60 admin charge. Inspections 3 times a year - such a privacy invasion.... Read Full Review
Will charge you for anything they can including a check-out fee. First agency I have used which charges this.
By : Ian
Apr 29, 2016Completely Agree !! 1/5 rating and 0 recommendations isn't a surprise - these people are basically thieves, avoid at all...
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Gavin
Marie
By : 'Aqaqaqaqnas'
Services : Letting( As a Owner )
Sold price : £245000
Rent PCM : £1050
Would you recommend ? : No
Postcode : CV21
From day one Archer Bassett are more concerned with making money than anything else. They have proven to be a terrible horrendous agency I would plead with all landlords in the area to avoid them. They commonly will add fees and charges, lie about inspections, the tenants they found did a... Read Full Review
absolutely nothing!
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By : 'More'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV22
Whatever you do, do not go with Archer Bassett. They are absolute incompetent fools who are jumped up wannabe professionals who happen to own a suit. We have had constant problems since renting a property with them which they consistently attempted to blame on us the customer! They have been ... Read Full Review
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Stephen
By : 'T.l.s'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV23
Unfortunately terrible is the worst option. My time with them has been beyond terrible, I have been ringing them every week for problems to be fixed , and they never do!!! I here them huff down the phone when they know its me and worst of all they con you into huge bills to actually get the house... Read Full Review
If they had actually cared it would have been a start
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By : 'Andy'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Didn't show for a viewing. Their reason? The property had been taken off the Market.... but they didn't want to bother us by phoning ahead, instead they'd rather we spent 2 hours in the car going back and... Read Full Review
Call us when you cancel a viewing?