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2.6/5, 26 Reviews
40% Recommended
0% sales valuation accuracy
29% sales fee satisfaction
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By : 'Pan'
Services : Letting(As a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : NW6
I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah reached out to me and put on the fakest nice behaviour only in the beginning and invited me to go view a few properties with her. I eventually showed an interest in one of the properties which I extremely regretted going for. Despite the property being lower than my standard, I fell in love with the neighbourhood as well as the lies Sarah made sure to inform me (VERBALLY) multiple times. The false promises she made included but not limited to how the property is under refurbishment and that my entire flat will be refitted prior to my move-in date and that the landlord will 100% get rid of the mould, clean up and have new bed fitted in. All the false promises mentioned above were promised to me more than 3 TIMES with full confidence during the viewing. (How naive of me to fall for her lies) She was smart enough to make sure that all of the false promises she made were done verbally and there is no written statement from her as proof. What happened on my move in date could not be further from the lies Sarah passionately told me during the viewing as you can clearly see them from the photos I put in this review. When I visited for the viewing there were some mould problems but nothing nearly as bad as what I witnessed on my move in date. I called Sarah to complaint about the situation and that there were even insects inside the flat which I remember her respond being “Ewww Eww” and “unfortunately I'm busy showing other clients properties right now” and simply ignored all of my messages after. I still remember vividly one of the things Sarah said to get me to put down the deposit which was “I'd never let any of my clients move into a property looking like this”. Little did I know that the state of the property I will be moving into would be worse than what I saw at viewing. During an entire year of my tenancy, there were endless problems with the property and I've never heard any apologies from anyone from the St John's wood branch and felt like this needs to be said.
No procedure set.
Last updated at 9/7/2017, 3:39:30 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0% | 29.00% | £0 | £0 |
Foxtons
98 St John\'s Wood Terrace, London, Greater London
NW8 6PL
020 789 36461
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Pan'
Services : 1518
Sold price : £1400
Would you recommend ? : No
Postcode : NW6
I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah reached out to me and put on the fakest nice behaviour only in the beginning and invited me to go view a few properties with her. I eventually showed an interest in one of the properties which I... Read Full Review
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By : 'Pan'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : NW6
I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah reached out to me and put on the fakest nice behaviour only in the beginning and invited me to go view a few properties with her. I eventually showed an interest in one of the properties which I... Read Full Review
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By : 'Souheir'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : No
Postcode : NW8
Be aware of Foxtons I’ve been miss led by them , read below my last email to them and yet I didn’t receive my money back or at least an extra Hi Sara, On January 25th, you accepted my offer on behalf of the landlord for flat 93 Langford Court. You had me sign the contract ... Read Full Review
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By : 'Rudee'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW8
I would not recommend renters to use this agency or branch in particular. I recently rented with them and they are impatient, misleading and uncompassionate. While these may not be most necessary characteristics of an estate agents, they are still essential to ensure a positive, recommendable and... Read Full Review
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Stephen
By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W10
Rented our flat via Foxtons while we travelled abroad. Come the end of contractual tenancy Foxtons Stephen Davis informed the tenants that we would have to serve a section 21 to get them out and possibly court action.Total nitemare.My wife and I were rendered homeless while we took legal... Read Full Review
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Charlotte
By : 'Pietra'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW10
STOLE MY MONEY. Please never trust the rentals team in Foxtons if you are a landlord. They will wash their hands of any issues. I have had the worse experience with Foxtons North London, in a rental obligation. Charlotte Lomibao who works for Foxtons, owes me rent for a flat I bought. She paid the... Read Full Review
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By : 'Disgruntled'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW8
Foxtons have a reputation for being the most bullish, arrogant, aggressive and over priced agent in the UK. In the mistaken belief that aggression shifts a property fast I called up Foxtons in St. John's Wood. I was instantly bullied into signing a contract and told that their 'Sales Manager'... Read Full Review
Way Overpriced and Arrogant.
Way Overpriced and Arrogant.
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By : 'newinlondon2014'
Services : Letting( As a Tenant )
Rent PCM : £365
Would you recommend ? : No
Postcode : NW8
I dealt with Foxtons when I first moved to London to assist me in finding a property. At first I was impressed not only by how many properties they had to show me, but also by how "proactive" they were about communicating with me during my search. It sounds naive thinking back because... Read Full Review
Here are my recommendations for how the agents can improve their service in the future: 1. BE HONEST with the tenant about the realities of the flat (for example: how much utility bills typically are, any hidden "quirks", etc). I found out a lot of things about the flat that I wish I had known prior to signing my lease after the fact. 2. Keep lines of communication open with the tenant. After I paid, the agents disappeared. They seemed annoyed when I reached out to them and dismissed all my questions including how to handle difficult interactions with my landlord. The whole experience made me feel like I wasted my money. Consequently I gave negative feedback about Foxtons to all of my contacts who were looking for accommodation in London. 3. Ask for feedback from tenants when they leave a property about what their experience was with the flat, the landlord, and Foxtons. Actively try to improve so that you can provide better service and grow your business.
Really high for poor customer service. They just sell, that's it.
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By : 'Paulo'
Services : Letting( As a Tenant )
Rent PCM : £1170
Would you recommend ? : No
Postcode : NW8
I rented a flat managed by Foxtons, after I moved out they took almost two months to return my deposit, I called and sent emails. I never had an answer to the emails when I called back always heard excuses. After I received my deposit I never received and apology or any justification. I never... Read Full Review
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By : 'Great'
Services : Letting( As a Tenant )
Rent PCM : £1452
Would you recommend ? : Yes
Postcode : W9
My fiance and I have recently found a new flat with Foxtons. Thanks to Marina Bozzo, who dealt with us throughout, this process was incredibly enjoyable, smooth and very successful. Marina was polite, friendly and very helpful throughout. She listened to exactly what we wanted, and provided... Read Full Review
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By : 'zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW8
The agent was very keen to show us around a lot of properties and to spend time, particularly she didn't make us feel bored at all and very active and a stand out... Read Full Review
The prices were higher than we expected, it is good if we manage to get to the point faster in terms of what we are capable of paying and reach a good level of value and price.
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By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W9
I've heard bad things in the past about Foxtons, however with the current economic climate I would have assumed that customer experience was more imperative, therefore no room for complacency or poor customer service. My fiancée and I were looking to move to a larger rental property in... Read Full Review
Responded to my email and given better advice.
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By : 'Amparo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW8
Excellente agencia y sobre todo excelente trato por parte de Holly una gran profesional que me gustarÃÂa que trabajase para... Read Full Review
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By : 'Fawad'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW8
Holly has been an exceptional individual to work with. Her cheerful personality and tireless efforts made us exclusively focus our discussions with Foxtons during most of our search period. When we discontinued our property search some time ago due to unavoidable circumstances and had to restart... Read Full Review
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By : 'BenTol'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW8
The whole experience was excellent. We wanted to move fast, and Oliver managed to make the seller and his solicitors move at the speed we needed. We put an indicative offer just before Christmas and we had exchanged by mid-January. Oliver was very keen to help out with all our questions (we were... Read Full Review
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By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : W2
From the date we registered with the St John's Wood office of Foxtons, we were looked after by Mr Cameron Mitchell in such a professional manner that rejects many of negative perceptions that some people have of estate agents. On each and every occasion that we either talked to Cameron on the... Read Full Review
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By : 'Ms'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W2
Actually Foxtons now is the best Estate Agency not only in the UK but in the whole world. Its Internet Websites are so well-designed and well-planned that they are extremely helpful to people. I selected a flat to buy in London while being abroad. I rang up the relevant person incharge who... Read Full Review
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By : 'Richard'
Services : Letting( As a Owner )
Would you recommend ? : No
Took too long to rent 2 prime located flats, details very poorly drafted on Aquila Street and I have now achieved a lower rental from last year, paying 11% plus VAT fees and a ridiculous £350 plus VAT per tenancy agreement. Daylight robbery considering a below average professional service with no... Read Full Review
They should have waivered the tenancy agreement fee of £350 plus VAT. Daylight robbery charging excessive fees bearing in mind I asked to use my own contracts prior to the tenants moving in and mentioned this numerous times to James in the office. £420 per contract that is standard and only the tenants name, address and moving in date is amended and then printed. my solicitor is cheaper by the hour and this takes 2 minutes to draft. I will never use this office again now unless this fee is waivered and I am refunded in full.
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By : 'Alice'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Highly recommend Will Caldwell if you are flat hunting. Very client focused, proactive and flexible - he made a great effort to arrange viewings after normal working hours which suits someone that can't just leave their job during the day to view flats. Excellent client... Read Full Review
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By : 'Christine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Will and Victoria were great. I rented with ease. Foxtons was much easier than any other agent I've dealt with in London. Thank... Read Full Review
