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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 420 Reviews
86% Recommended
78% sales valuation accuracy
93% sales fee satisfaction
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By : 'Tenants dont matter'
Services : Letting(As a Tenant)
Rent PCM : £1750
Would you recommend ? : No
Postcode : SL6
This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use Prospect. We were evicted at Christmas after 10 months on a 3 year term, we had a leaking conservatory for 10 months, (which made our sofa mouldy and it went to the tip) loads of people came to quote but never to fix (until the week before we were moving suddenly its being fixed) We had drains that didn't drain and our shower was regularly a bath full that didn't release water, this went on for many months. We moved into a flooded kitchen with a dishwasher left in the middle off the kitchen which didn't fit under the unit so we had to ask for it to be removed and get a smaller one. Turned out the reason the dishwasher was flooding the kitchen was because it wasn't plumbed in correctly. We paid a professional plumber to sort the plumbing issues and a professional contractor to put TVs on walls etc to ensure no damage. We moved into an unfurnished house fully of furniture which we were expected to just keep. We were told the landlord is selling when actually he let his family move in. Prospect have harassed us for the most ridiculous things such us 'all of the window keys' which were never provided, a radiator cap? a light bulb? seriously? they want us to send another cleaner to clean while the landlords family are now living there? Making us feel like we trashed the house, like we were not clean people. We left that house immaculate and the landlord has confirmed he is happy with the condition yet the agents are relentless and despite us paying £450 on professional cleaning the carpets, professional clean of the house and decorating all at Christmas, making Christmas pretty crap, while finding a deposit to move they still want £500 from us! People forget tenants have invested a lot of money into 1 property and we had moved into the area from London this same year too so new jobs, money was tight, all our savings were in the house and it takes time to be in a position to move again, but we didn't cause a fuss, we vacated even despite the fact we were told 'how sorry the landlord is, he will be flexible and let us stay on or go early. we finally secured a house after searching frantically over Christmas to be told, no they wont let you leave early! I had to argue the fact we were told we could leave early so we agreed a date and now its a NO? Finally we compromised on a week but jeez! this isn't good for anyones mental health. Honestly, in my 20 years being an agent myself and over 20 years renting properties personally I have never ever experienced anything like this. I would never recommend this agent to anyone because they are very efficient and fast at securing the business but I am not surprised to see how many people have had similar issues to us. This was our first maritial home and it was an absolute nightmare.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 78% | 93.00% | £117,000 | £490,000 |
Prospect Estate Agency
24 King Street, Reading, Berkshire
RG1 2HE
0118 955 9700
No procedure set.
Last updated at 1/14/2016, 4:38:55 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'DHALLINA'
Services : Property Management
Would you recommend ? : No
Postcode : RG1
Reading Prospect are terrible. THEY DONT PAY THE CLEANERS they send to their properties. SHAME OF THEM. DO THEY KEEP CLIENTS MONEY... Read Full Review
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By : 'Tenants'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : SL6
This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use... Read Full Review
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By : 'Harmeet'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and... Read Full Review
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Bernadette
By : 'Kathy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG30
Thank you for your help in selling our property. Bernadette was a great help kept us informed all the way & had some great chats on... Read Full Review
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Bernadette
Ross
By : 'Tamsin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG9
Thank you to Ross, Bernadette and all the team at Prospect Reading for helping us with the sale of 5 investment properties over the last couple of years. They secured good deals for us and helped us navigate some difficult times during the transactions. Thank you Bernadette for your unwavering... Read Full Review
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Bernadette
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : RG30
I can throughly recommend Prospect as they have been absolutely brilliant and would certainly use them again if I had another house for sale. From the first valuation meeting with Ross Hobbs and then through the setting up of viewings via Liam and then through the selling process via Bernadette... Read Full Review
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By : 'Katarzyna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG1
'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. I recommend this estate agency as it is represented by very enthusiastic, professional and passionate people. Thank you... Read Full Review
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By : 'Glorija'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : RG1
I must say if you are thinking renting with Prospect agency please DON'T. When i came for the apartment viewing the agent agreed with everything i asked. It was very important for me the apartment to be pet friendly, the agent confirmed that on the viewing day. I must say the behavior from... Read Full Review
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By : 'Olivia'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £325000
Would you recommend ? : No
Postcode : RG1
Predatory sales tactics, feels very impersonal and by the book. Only chasing the commission on sale and trying to get the quickest sale. Ended up selling through purple bricks for more than prospect... Read Full Review
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Joanne
By : 'Jin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG1
I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters ... Read Full Review
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Kurt
By : 'Jordan'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RG1
Really pleased with the service. Kurt was very helpful in making the process quick and easy as we were in quite a hurry to move out. Thank... Read Full Review
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Kurt
By : 'Wallace'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RG1
I have my first renting experience from Prospect, as I know almost nothing about renting issue, their agent help me a lot about the house, from recommended property that meet my target, arrange virtual-viewing with a high-effectiveness, and response to my email so frequently! And my agent Kurt is... Read Full Review
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Ross
By : 'ROB'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW11
IF your property needs work, Do NOT sell with them as they UNDER SELL your property !!! BE Aware they will give you POOR ADVICE... Read Full Review
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Caroline
By : 'Yas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG30
The only saviour for Prospect are the team you deal with initially. Once you are in contract however, the management team is appalling. My rental direct debit was increased without my consent and I was bombarded with emails and letters asking for payment. I challenged every one of them until I got... Read Full Review
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Chloe
By : 'Pradeep'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG1
The check out process has been an absolute nightmare. I wasn't informed that the checkout will not be happening, due to Covid-19, till I had called to find out why no one had turned up. I was asked to drop the keys in their office, through their letter box. 2 days letter, I receive a call... Read Full Review
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Ross
By : 'Carole'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : RG31
I just wanted to say a huge thank you to Ross Hobbs for his professionalism and support in securing the sale of my property. Throughout the process he unfailingly kept me updated and kept me positive. By far, the best estate agent manager I have ever met..and I have met many. He is a credit to... Read Full Review
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Chloe
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : RG41
The service we received was appalling, we would not recommend Prospect to anyone, too many mistakes were made, our messages were ignored, customer service was very poor and in general the staff we dealt with were unreasonable, inconsiderate which as a result made the whole process of moving... Read Full Review
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By : 'Sally'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG31
Arranged a viewing to purchase a property! Appointment time came & went. Rang the agency to be told there was no booking in the diary! Lots of apologies & viewing rescheduled. Time came but no show again. Rang agency to be told (again) no appointment was showing in the diary. Put through to ... Read Full Review
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By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : RG1
The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. Constantly being told we should... Read Full Review
I believe the fees were around £350 and £500 holding deposits
By : Danielle
Nov 18, 2018You are absolutely right! They are in only for the money and almost all of them are unprofessional. They try to, but don't succeed! They are always on the side of the landlords and are trying to rip...
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Roseanne
By : 'Very'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : GU16
They never solve the problem. Always saying the Landlord is away and never answer the phone. Then, why an estate agency exist if is not to take own decisions without confirmation from the landlord? Then go away and I will contact the Landlord directly. At the checkin I have to pay for bateries... Read Full Review
For what they have done, bad.
