We do not recommend renting through Connells at all! They have failed to provide a refund of our deposit of nearly £3,000 and we are simply not progressing at all. We have rented several properties through several agents and Connells are by far the worse for returning the deposit. All other agencies processed this within 10 days. After countless attempts at telephoning and emailing Connells in Park Farm, Ashford, we are writing this review in hope of getting our deposit returned. During these threes weeks we are no closer to the deposit being returned, with no meaningful contact from Connells. In the later stages, we were in communication with Heniz, who promised they would be in contact on the 27th of March to finally return the deposit – this never happened! It now turns out that this person in question has now left the company. After calling Connells this morning (3rd April 2024), they stated the matter is “not clear” and they will need to get back in touch. I fail to understand how after three weeks the matter is not clear and that nothing has progressed at all! This is simply unprofessional and unacceptable. The check in inventory report was dated the 1st of March 2022, over two weeks before we actually got the keys and moved into the property. During this time, the landlord had lots of workmen in the property to paint, fumigate the flea infestation from the last tenants and to remove some of his property. At no point was we told about any furniture being left within the premises. It was to our shock that just several days before move in date, we received an email from Georgia Reed stating many items are remaining there. Just to confirm this included; two full size dining table sets and chairs, two full sofa sets, side tables, cabinets, piano, three wardrobes, bed side tables, dresser tables, beds and more! The property was let to us as unfurnished and we obviously had all of our own belongings to bring – which did not leave much room at all! I am not sure who you use for your check out inventories, but I would recommend changing! The one we received was so unbelievably incorrect it is laughable. On top of this, they make personal assumptions and state things that are wildly incorrect. We have replied to you via email in full with actual confirmation and details surrounding each individual item / point raised but have not received a reply. You will see from the photos or personal inspections of the property that there is extreme damp in the living room and several other rooms. This is due to the poor construction of the sunken lounge and the poor conditions of the windows and roof – with many leaks reported to the landlord during bad weather. When paying a premium to rent a house, we should not suffer possible poor health conditions because of this. The drainage system within the house is simply not fit for purpose and the house should not be let out in that state! The drain in question is from the kitchen sink and dishwasher. Not only did it cost us over £30 per month to try and keep the drains useable, this hardly worked most of the time, meaning we had to constantly unblock with our hands. There were many things wrong with the house that were simply not fixed despite telling the landlord. The latest being the very leaky tap in the main bathroom. The oil tank is unsecure and despite asking on several occasions for a proper capsule / lid that can be locked this was not provided. This resulted in the heating oil being stolen on one occasion, costing us over £500. If someone from Connells or prospective tenants want to reach out just let me know.