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Clapham High Street, London SW4

1.8/5, 31 Reviews
23% Recommended

56% letting valuation accuracy

25% letting fee satisfaction

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"Extremely Disappointed by..."

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1 Star Review

By : 'Disappointed'
Services : Letting(As a Tenant)
Sold price : £2100
Would you recommend ? : No
Postcode : SW9

Mar 7, 2025
People found this helpful1

Review William Elphinstone and Dexters I had an incredibly disappointing experience with William Elphinstone and Dexters. After scheduling a viewing Flat 1, 127 Landor Road, Stockwell, London, SW9 9JD Friday, 0703 at 15:00, I was left extremely frustrated. I spent over an hour preparing and arriving the viewing, only to later discover that the current tenants had denied access. However, what truly added to my frustration was the complete lack of communication from the agent or the agency regarding this change. Neither William nor anyone from the agency bothered to inform me beforehand that the viewing had been cancelled. I was left waiting and unaware of the situation, which shows a total disregard potential tenants who are genuinely interested in the property. Such poor communication is unprofessional and reflects badly on the agency’s overall service. It’s one thing to have a viewing cancelled, but it’s another to have no one from the agency take the responsibility to notify you. I strongly recommend that the agency improve its communication practices to avoid wasting people’s time in the future.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting56%25.00%£820£2,500
Address

Dexters
55 Clapham High StreetLondon, Greater London
SW4 7TG
020 7483 6363, 020 7483 6364

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Extremely Disappointed by ...

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1 Star Review

By : 'Disappointed'
Services : Letting( As a Tenant )
Sold price : £2100
Would you recommend ? : No
Postcode : SW9

Mar 7, 2025
People found this helpful1

Review William Elphinstone and Dexters I had an incredibly disappointing experience with William Elphinstone and Dexters. After scheduling a viewing Flat 1, 127 Landor Road, Stockwell, London, SW9 9JD Friday, 0703 at 15:00, I was left extremely frustrated. I spent over an hour preparing and... Read Full Review

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Avoid the Dexters Clapham ...

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1 Star Review
UserName

Isabelle

By : 'Gzi'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SW2

Dec 28, 2022
People found this helpful1

Avoid the Dexters Clapham office like the plague. This team are complete commission chasers who have no regard for the properties they are selling or the people who are buying them. I had the displeasure of buying a flat through Dexter's. There was 0 communication to their seller who made the... Read Full Review

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Worst agency ever. I've ...

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1 Star Review

By : 'Margherita'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW16

Dec 20, 2022
People found this helpful1

Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares about the landlord. If you have an issue you have to call them many times, and IF it gets sorted, it takes a long time. (it tooks 2 weeks to fix my washing machine the 1st... Read Full Review

Comments (2)
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By : Paige

Jan 7, 2025

Totally agree. We were left without a working bathroom for over 45 days! Terrible company with lying...

The team in the Clapham High ...

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5 Star Review

By : 'Elaine'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW4

Feb 18, 2022
People found this helpful0

The team in the Clapham High Street office could not have been better. They were able to arrange viewings at short notice of my property and gave me various offers to consider from professional tenants. I've not really heard from the tenants since but have been given updates and statements... Read Full Review

Comments (1)
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By : Ria Burton

Feb 28, 2022

Dear Elaine, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of...

I have had great service from ...

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5 Star Review

By : 'GJ'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW9

Jun 18, 2021
People found this helpful0

I have had great service from Dexter's over the many years they have been managing our Clapham rental property. As a landlord, I have found them to be honest, professional, diligent and knowledgable. Being based internationally, their full management provision is an essential service I know I ... Read Full Review

Comments (1)
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By : Louise Smith

Jun 21, 2021

Dear GJ, Thank you for kind comments regarding our Clapham office and taking the time to leave us a 5 star review. Kind Regards Sarah Tranter Customer Relations...

Greedy ...

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1 Star Review

By : 'Ellen'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW12

Dec 1, 2020
People found this helpful0

Most of the reviews are fake or staff are targeted by office to see who can get the most reviews. meanwhile if you are a landlord beware. They have so many different departments, it seems no one speaks to each other! the service is ridiculous. The property managers hardly have no experience or... Read Full Review

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Not even worth 1 ...

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1 Star Review
UserName

Ruby

By : 'Isabelle'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2

Sep 3, 2020
People found this helpful2

Worst/ most unprofessional service I have ever encountered. I and my Three house mates were looking to find a flat in Clapham to rent for our next year at university, we viewed a flat and were happy to put down an offer. Our estate agent was Ruby Caparn, she was aware that we were students and we... Read Full Review

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I had the displeasure to rent ...

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1 Star Review

By : 'nan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4

Feb 16, 2020
People found this helpful3

I had the displeasure to rent a place via Dexters. My "communication" if I can call it that was with Alysha, Sanjay and Gary. It is the worst agency that I ever had to work with. To sum up some of the stuff that went on: - They lied about cleaning the place before moving in. -... Read Full Review


Comments on Agent Fees

Very expensive references and fees, and done in unproffesional manner.

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Awful awful service. Would ...

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1 Star Review

By : 'Louanne'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW4

Dec 3, 2019
People found this helpful0

Awful awful service. Would give 0 stars Have threatened to charge us for everything and anything throughout the duration of our tenancy, even when the plumbing system stopped working they told us to 'get a friend' to look at it, or pay for a call out fee ourselves. It took 10 days... Read Full Review

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Terrible ...

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1 Star Review

By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4

Mar 18, 2019
People found this helpful1

I moved out of a flat over six weeks ago and am yet to receive my deposit share. A good friend took my place on the lease (after paying extortionate and completely arbitrary fees to have her name added), and paid her share of the deposit immediately upon request (more than six weeks ago).... Read Full Review


Comments on Agent Fees

Extortionate.

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Very disappointed experience. ...

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1 Star Review
UserName

Cristina

By : 'Cristina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4

Jan 7, 2019
People found this helpful4

Dexters doesn't care of you. Will never care about how the conditions of the property are. Late replies for everything and even calling you for a week in a row they will not be ashamed to tell you that your property manager is out of the office and they will never call you back. It will... Read Full Review


Comments on Agent Fees

Really bad

Comments (1)
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By : Marilyn Plews

Jan 11, 2019

Dear Cristina, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from...

Excellent ...

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5 Star Review
UserName

Sanjay

By : 'Jason'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2

Oct 24, 2018
People found this helpful0

We have been renting our property out through dexters for the last 5 years. It's worked out very well. They are a good company to rent through. Sanjay has been our property manager for the last 2 years. He's been excellent. Thorough, easy manner, nothing is too difficult for him. Two... Read Full Review


Comments on Agent Fees

Completely reasonable.

Comments (2)
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By : Marilyn Plews

Nov 13, 2018

Dear Jason, many thanks for your review and kind comments regarding Sanjay which I will be sure to pass on to him. Feedback is really important to us and we appreciate you taking the time to post...

Poor Management and ...

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1 Star Review

By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW9

Jul 29, 2018
People found this helpful11

If you have never used Dexters to rent a property, I would strongly consider staying very far away. Dexters is by far the most unprofessional company which also misleads its tenants prior to signing a lease. A number of items were found damaged / not working when we moved and although we were... Read Full Review

Comments (1)
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By : Marilyn

Jul 31, 2018

Dear Luke, Thank you for your feedback, however I am very sorry that you have been unhappy with our Clapham High Street office. As I am unable to find your details on our database from your...

The WORST ...

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1 Star Review
UserName

Daniel

By : 'Jodi'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW9

Jun 19, 2018
People found this helpful10

I have NEVER experienced poor service like this in my life and the fact that we have just signed a 24 month lease AND to find out that Dexters is the property management scares me! From the get go, the letting agent was unprofessional, incompetent and clearly inexperienced. He demanded documents... Read Full Review

Comments (1)
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By : Marilyn

Jul 3, 2018

Dear Jodi, Thank you for your feedback, however I am very sorry to read that you have been unhappy regarding your experience with our Clapham High Street office. I understand that you have now...

Appalling service for ...

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1 Star Review
UserName

Adam

By : 'None'
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : No
Postcode : SW2

Apr 12, 2018
People found this helpful10

I see from other reviewers on this site this agency is a problem. My issues with them began right at the beginning of our working relationship, when they undervalued the rental potential of my property by 33%. Fortunately I did my own research and was able to let it at the right level. Now I'm ... Read Full Review


Comments on Agent Fees

Extremely poor value in light of the total lack of service.

Comments (1)
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By : Marilyn

Apr 13, 2018

Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from ...

Made moving out of my ...

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1 Star Review

By : 'Jennifer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW9

Mar 8, 2018
People found this helpful16

Made moving out of my property a very stressful experience with a lack of transparency and updates on finding new tenants. A large number of hidden fees with no scope for negotiation or clear explanation of what the fees are for. Complete imbalance of power against landlords and tenants, as a... Read Full Review


Comments on Agent Fees

Very high, not transparent and unnecessary.

Comments (1)
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By : Marilyn

Mar 15, 2018

Dear Jennifer, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with...

Emmanuel the handyman that ...

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5 Star Review
UserName

Emmanuel

By : 'Elena'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9

Nov 10, 2017
People found this helpful0

Emmanuel the handyman that works for Dexters has been great at his job. He fixed all the things in the house perfectly and he has very polite and professional. After not having a great experience with the agent that was a positive change with renting from... Read Full Review


Comments on Agent Fees

Nice, professional, helpful.

Comments (2)
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By : Marilyn

Dec 7, 2017

Dear Elena, Thank you for your review regarding your experience with our XXXX Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to...

Charlotte was a very pleasant ...

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5 Star Review

By : 'Rob'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4

Nov 8, 2017
People found this helpful0

Charlotte was a very pleasant person to deal with and always resolved our issues as quickly as she could. Would recommend... Read Full Review

Comments (1)
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By : Marilyn

Dec 7, 2017

Dear Rob, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all...

I rented a flat for 14 months ...

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1 Star Review

By : 'Anon.'
Services : Letting( As a Tenant )
Rent PCM : £2256
Would you recommend ? : No
Postcode : SW9

Aug 29, 2017
People found this helpful46

I rented a flat for 14 months through dexters, it was the worst experience I've ever had. The agency didn't speak to each other and we were all told different things, we then were made to pay extra rent at the end of our tenancy due to one member of staff telling us wrong information. We needed... Read Full Review


Comments on Agent Fees

Not worth paying as they didn't do anything for us apart from make us pay more money for their mistakes.

Comments (1)
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By : Marilyn

Sep 4, 2017

Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more...

The worst estate agent I have ...

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1 Star Review

By : 'Sam'
Services : Property Management
Would you recommend ? : No
Postcode : SW4

Aug 2, 2017
People found this helpful45

The worst estate agent I have ever come across in 10 years of renting in London. Staff are rude and extremely unhelpful! So many hidden fees. Avoid at all costs! I would rate no stars but can... Read Full Review

Comments (1)
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By : Marilyn

Aug 7, 2017

Dear Sam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more...

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Awards won by Dexters, London SW4 7TG