Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless
Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
By : 'I' Services : Land & New Homes Sold price : £290000 Would you recommend ? : Yes Postcode : LS8
Feb 27, 2024
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We recently bought our first home with Northwood. They were great to deal with and made all the process so easy. Always ready to help and answer to any question we had. Massive thank you to all the... Read Full Review
We recently bought our first home with Northwood. They were great to deal with and made all the process so easy. Always ready to help and answer to any question we had. Massive thank you to all the staff.
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I cannot speak highly enough ...
5 Star Review
Andy
Jade
By : 'Lewis' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : Yes Postcode : LS2
Feb 26, 2024
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I cannot speak highly enough of my experience with Northwood Leeds. From the moment I first reached out to them, their professionalism and dedication to ensuring a seamless renting process were abundantly clear.
Throughout my tenancy, they consistently demonstrated a remarkable level of... Read Full Review
Services : Letting( As a Tenant )Date: 26th Feb 2024
I cannot speak highly enough of my experience with Northwood Leeds. From the moment I first reached out to them, their professionalism and dedication to ensuring a seamless renting process were abundantly clear.
Throughout my tenancy, they consistently demonstrated a remarkable level of responsiveness and attentiveness to any queries or concerns I had. Whether it was a maintenance issue or a simple question about my lease agreement, they were always prompt in their communication and proactive in finding solutions.
Moreover, the team at Northwood Leeds displayed a genuine commitment to ensuring my comfort and satisfaction as a tenant. They went above and beyond to address any issues promptly and efficiently, making me feel valued and respected throughout my time renting with them.
Their attention to detail and thoroughness in managing the property were truly commendable. I always felt confident that my home was being well-cared for and maintained to the highest standards.
Overall, I wholeheartedly recommend Northwood Leeds to anyone in search of a reliable, professional, and client-centered letting agency. Their exceptional service and unwavering dedication set them apart, making them an absolute pleasure to work with. Thank you, Northwood Leeds, for making my renting experience a truly positive one.
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Sold a couple of houses with ...
5 Star Review
Charlotte
By : 'Luke' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : LS8
Feb 21, 2024
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Sold a couple of houses with Northwood, good reach, advice when needed, and always responsive. Would... Read Full Review
Services : Sales( As a Vendor )Date: 21st Feb 2024
Sold a couple of houses with Northwood, good reach, advice when needed, and always responsive. Would recommend.
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Really happy with how the ...
5 Star Review
Karen
By : 'sharon' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : LS7
Jan 23, 2024
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People found this helpful2
Really happy with how the sale has been handled. We had an offer fairly quickly and although it's taken a few months to get to completion, Karen our sales coordinator has been very patient and kept me informed throughout the process. She's really helped keep me from panicking!
Northwood ... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Jan 2024
Really happy with how the sale has been handled. We had an offer fairly quickly and although it's taken a few months to get to completion, Karen our sales coordinator has been very patient and kept me informed throughout the process. She's really helped keep me from panicking! Northwood have been very good in stepping in to attend surveys etc on my behalf as I'm not local. Would highly recommend.
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Reliable for letting and ...
5 Star Review
Charlotte
By : 'Rosie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : LS7
Aug 18, 2023
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People found this helpful4
I chose to use Northwood to sell my property because they have always done an excellent job managing it as a rental for me. Their integrity and work ethic became invaluable when my sale was disrupted by multiple issues on the buyer's side. Charlotte Ford, in particular, worked tirelessly to... Read Full Review
Services : Sales( As a Vendor )Date: 18th Aug 2023
I chose to use Northwood to sell my property because they have always done an excellent job managing it as a rental for me. Their integrity and work ethic became invaluable when my sale was disrupted by multiple issues on the buyer's side. Charlotte Ford, in particular, worked tirelessly to resolve problems and her diplomacy saved the sale from falling through on several occasions. I had complete trust in her abilities and this made a stressful sale mush easier for me. I would recommend Northwood wholeheartedly, if you are looking for an estate agent who will always respond quickly and represent your interests effectively.
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Heartfelt Appreciation for ...
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5 Star Review
Karen
By : 'maryam' Services : Sales( As a Buyer ) Would you recommend ? : No
Apr 23, 2025
People found this helpful0
he hard work and kindness of the staff, especially Karen, made a huge difference in my . She wasn’t just handling my —she supported me like a member of my own family, tracking every step of the process with dedication and care. Her loyalty, commitment, and tireless efforts were truly remarkable.... Read Full Review
he hard work and kindness of the staff, especially Karen, made a huge difference in my . She wasn’t just handling my —she supported me like a member of my own family, tracking every step of the process with dedication and care. Her loyalty, commitment, and tireless efforts were truly remarkable. She put in so much time and energy to resolve my issue, going above and beyond. I am also incredibly grateful to Nathan, who was instrumental in getting my property purchase started smoothly. His guidance and support from the beginning made all the difference. I truly owe them everything they have done me, and I will always appreciate their dedication and hard work.
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Great experience from ...
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5 Star Review
Jade
Adam
By : 'Louisa' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : LS6
Apr 16, 2025
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Great experience from beginning to end and communication from the... Read Full Review
Brilliant. Richard and the whole team were great. Highly recommended.
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Truly exceptional ...
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5 Star Review
By : 'Faye' Services : 3 Would you recommend ? : Yes Postcode : LS7
Mar 2, 2025
People found this helpful
Northwood, and especially Richard, made selling my home an effortless experience. His precise valuation and clear guidance on every step, from pricing strategy to the open day, were invaluable. Once the sale was underway, Charlotte expertly handled the process, ensuring everything progressed... Read Full Review
Northwood, and especially Richard, made selling my home an effortless experience. His precise valuation and clear guidance on every step, from pricing strategy to the open day, were invaluable. Once the sale was underway, Charlotte expertly handled the process, ensuring everything progressed smoothly. Truly exceptional service!
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Top marks to Northwood Estate ...
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5 Star Review
By : 'Andy' Services : 3 Sold price : £330000 Would you recommend ? : Yes Postcode : LS17
Feb 28, 2025
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Northwood have been very professional & their service has been excellent from meeting to sell through to completion of... Read Full Review
Northwood have been very professional & their service has been excellent from meeting to sell through to completion of sale
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Buying and Selling through ...
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5 Star Review
Adam
By : 'Lesley' Services : Sales( As a Buyer ) Sold price : £270000 Would you recommend ? : Yes Postcode : LS8
Feb 11, 2025
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I have just used Northwood to purchase and sell. Their service was excellent. Karen was brilliant at keeping me informed every step of the way. She was very active throughout the process ensuring that things were progressing. Karen's help and support were very much... Read Full Review
I have just used Northwood to purchase and sell. Their service was excellent. Karen was brilliant at keeping me informed every step of the way. She was very active throughout the process ensuring that things were progressing. Karen's help and support were very much appreciated.
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Amazing ...
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5 Star Review
Richard
By : 'Oliver' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : LS7
Jan 31, 2025
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I had a fantastic experience with Northwood, Richard and is valuation was spot on, and thanks to his expertise, we sold over the asking price without any hiccups. His professionalism and attention to detail made the whole process smooth and stressfree. Highly... Read Full Review
Services : Sales( As a Vendor )Date: 31st Jan 2025
I had a fantastic experience with Northwood, Richard and is valuation was spot on, and thanks to his expertise, we sold over the asking price without any hiccups. His professionalism and attention to detail made the whole process smooth and stressfree. Highly recommended!
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I highly recommend Northwood ...
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5 Star Review
By : 'Elaine' Services : Sales( As a Vendor ) Sold price : £33500 Would you recommend ? : Yes Postcode : LS7
Nov 29, 2024
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Northwood in Chapel Allerton have been great estate agents, having helped me with the sale of my apartment. They are extremely professional, took great photos and found plenty of prospective buyers to view the property. I felt I could totally trust them to come into my home to show around viewers ... Read Full Review
Services : Sales( As a Vendor )Date: 29th Nov 2024
Northwood in Chapel Allerton have been great estate agents, having helped me with the sale of my apartment. They are extremely professional, took great photos and found plenty of prospective buyers to view the property. I felt I could totally trust them to come into my home to show around viewers and lock up again. Since they found us a buyer they've supported us through the entire process, providing advice and support as needed. I highly recommend them. Thanks so much!
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Market Appraisal with Richard ...
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5 Star Review
Richard
By : 'Bea' Services : Conveyancing Would you recommend ? : Yes Postcode : LS7
Nov 19, 2024
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Richard was incredibly well prepared, honest and helpful. He is clearly very experienced and took time to explain his rational when bringing our home to the market. He knows the local area well and was confident in pitching our property appropriately with other similar ones available. His... Read Full Review
Richard was incredibly well prepared, honest and helpful. He is clearly very experienced and took time to explain his rational when bringing our home to the market. He knows the local area well and was confident in pitching our property appropriately with other similar ones available. His communications when arranging our meeting were timely and friendly and he was punctual for our chosen appointment. I would highly recommend him.
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I am a private landlord who ...
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5 Star Review
Jade
By : 'Jane' Services : Letting( As a Owner ) Rent PCM : £1125 Would you recommend ? : Yes Postcode : LS6
Nov 6, 2024
People found this helpful0
I am a private landlord who has used Northwood's Tenant Only service in two cities - Leeds and Hull for over the last 10 years. The marketing of the house has been great and I have been particularly impressed with the level of communication throughout. As I have been dealing with them from a... Read Full Review
Services : Letting( As a Owner )Date: 6th Nov 2024
I am a private landlord who has used Northwood's Tenant Only service in two cities - Leeds and Hull for over the last 10 years. The marketing of the house has been great and I have been particularly impressed with the level of communication throughout. As I have been dealing with them from a distance I have trusted them with the process and they have listened and delivered.
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Northwood were so helpful ...
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5 Star Review
Jade
Andy
By : 'Louise' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : LS17
Oct 31, 2024
People found this helpful0
Northwood were so helpful from start to finish! Nothing was too much trouble and any house issues were dealt with quickly and efficiently! There wasn’t loads of paperwork or hoops to jump through, just really great... Read Full Review
Services : Letting( As a Tenant )Date: 31st Oct 2024
Northwood were so helpful from start to finish! Nothing was too much trouble and any house issues were dealt with quickly and efficiently! There wasn’t loads of paperwork or hoops to jump through, just really great service!
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What can I say apart from ...
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5 Star Review
Karen
By : 'Paul' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : LS7
Oct 29, 2024
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What can I say apart from excellent service from northwood especially Karen who got etherything done in a fast and professional manner. Would highly... Read Full Review
Services : Sales( As a Vendor )Date: 29th Oct 2024
What can I say apart from excellent service from northwood especially Karen who got etherything done in a fast and professional manner. Would highly recommend!!!
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Daniel was a fantastic from ...
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5 Star Review
Daniel
By : 'Taran' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : LS7
Oct 9, 2024
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Daniel was a fantastic from start to finish. His communication was great as he kept me updated with any progress that was being made. He was very reassuring which in turn, made me feel at ease as I knew that everything was going to work out fine. Looking forward to working with them in future.... Read Full Review
Services : Letting( As a Owner )Date: 9th Oct 2024
Daniel was a fantastic from start to finish. His communication was great as he kept me updated with any progress that was being made. He was very reassuring which in turn, made me feel at ease as I knew that everything was going to work out fine. Looking forward to working with them in future. Thank you
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Karen ...
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5 Star Review
Karen
By : 'Jess' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : LS7
Sep 29, 2024
People found this helpful0
Karen was great throughout our whole purchasing process. She was assertive with her questions and queries, from both our side and the seller's side, and kept us regularly updated. She responded quickly every time, putting us at ease whilst buying the house and making the process a lot... Read Full Review
Karen was great throughout our whole purchasing process. She was assertive with her questions and queries, from both our side and the seller's side, and kept us regularly updated. She responded quickly every time, putting us at ease whilst buying the house and making the process a lot smoother!
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Having sold an apartment ...
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5 Star Review
Daniel
Adam
By : 'Tim' Services : Letting( As a Owner ) Rent PCM : £2250 Would you recommend ? : Yes Postcode : LS16
Sep 26, 2024
People found this helpful0
Having sold an apartment through northwood, I decided to use them again for renting a house out after receiving a great personal service. Setting up to be a landlord was made very easy for us, special thanks to Adam, Daniel and Andy for their interactions and help in finding tenants. Would strongly ... Read Full Review
Services : Letting( As a Owner )Date: 26th Sep 2024
Having sold an apartment through northwood, I decided to use them again for renting a house out after receiving a great personal service. Setting up to be a landlord was made very easy for us, special thanks to Adam, Daniel and Andy for their interactions and help in finding tenants. Would strongly recommend.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk