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3.1/5, 13 Reviews
54% Recommended
100% sales valuation accuracy
0% sales fee satisfaction
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By : 'Steve'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : W3
Agreed a sale with Mark in Sales at Foxtons in Shepherds Bush, my agreement was I would not argue about price, I did not even make a lower offer, I am an experience buy to let landlord so made the sale contingent on the sale completing in 4 months. I made my offer with the promise if the anyone pulled out for any reason they would pay the other sides cost, survey, searches etc Mark at Foxtons told me this was agreeable by his vendor so I went ahead with the sale, my side was ready to exchange 2 weeks after the 4 month stage due to a slight delay due to birmingham midshire having a backlog... the vendor indicates they want to push the sale back a further 6 weeks, I agree and proceed to pay further to process the sale, the vendors then decide they no longer with to sell.... Very frustrating to say the least but its not the first time and I'm sure it won't be the last... So I go back to Mark at Foxtons and say I would now like to be reimbursed for my expenses as agreed and I expect Foxtons to support me as an innocent party they point blank refused to help me... Foxtons cannot be trusted, Foxtons cannot be trusted Do not believe a word they say... They in not so many words said you've wasted 4.5 months and £2,500 processing this sale, you've been shafted and the agreement we made on your part meant absolutely nothing and we just said it to agree a sale and get our fee!! This behaviour is exactly what gives estate agents a bad name!! I would not trust anything they say!! If you buy a property from them get everything in writing, their word cannot be trusted at all !!
Followed through with agreement, not weasled out, acted with integrity.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 9/7/2017, 3:36:37 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 0% | £0 | £0 |
Foxtons
30-32 Shepherds Bush Green, London, Greater London
W12 8PH
020 8963 5151
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By : 'Alan'
Services : Letting( As a Tenant )
Rent PCM : £2599
Would you recommend ? : Yes
Postcode : W12
Good experience with Sherone. Find our first home in... Read Full Review
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Samanta
By : 'Corina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
Looking for the perfect property can take ages, but with Sam, was very easy and professional. She was patient and showed us 20+ properties until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for. Was a pleasure working with her. Thank... Read Full Review
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Samanta
By : 'Corina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
Looking for the perfect property can take ages, but with Sam, was very easy and professional. She was patient and showed us 20+ properties until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for. Was a pleasure working with her. Thank... Read Full Review
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By : 'Meryem'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
I had the best experience with Sherone. She showed me 4 flats, she understood what I wanted. I rented my flat with her. I came from Paris, she explained everything to me and walked through the process. I really recommend her... Read Full Review
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Max
By : 'Sara'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : W12
I had expectations with this agency. They show me 2 flats this agent called Max in Shepherd’s Bush brunch, calling me everyday for new house finally I find the right to put through the offer and suddenly he stop answering and he never comes back in 3 days to tell me the offer was accepted ... Read Full Review
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By : 'Robert'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
Terrible customer service, very bad management and slow to action anything. They make you report anything that goes wrong and take weeks to respond. Hardly ever end someone to fix anything . Our landlord it getting ripped off and we are dealing with the lackadaisical approach to getting... Read Full Review
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By : 'KH'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W14
They Deserve 0 stars. Foxtons Lettings have the highest commission in the business and by far the poorest service. Save yourself alot of headache and avoid this company. As a landlord i've had the worst experience with these cowboys. I am still waiting for the rental income, Which they... Read Full Review
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By : 'Dev'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W3
Landlord-friendly company, not for someone trying to rent. Advice to anyone trying to rent property with them: 1. Foxtons has landlord-first approach - Journey might seem good in the beginning when you are going for property visits, but becomes a nightware after the contract is signed - delays ... Read Full Review
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Elena
By : 'Stella'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NW10
Have been trying to buy a Bellway property at the Acton Square development through Foxtons in Shepherds Bush. Absolutely useless service from Foxtons. Did nothing but harass me at the start of the search to the point of it being unbearable to speak to this lady. They don't listen intelligently ... Read Full Review
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By : 'NS'
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : W14
I wish to thank Foxtons, and in particular Ms Jenalyn Masalunga, for the excellent service we received regarding our renting of the flat at 9 Gunterstone Road. Jenalyn understood exactly what was required and as soon as this flat became available she immediately informed us and we were able to... Read Full Review
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By : 'Panos'
Services : Letting( As a Owner )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : W12
I am writing to give Annabelle Bent my highest recommendation. Annabelle possesses all the attributes necessary to be an excellent estate agent. She knows the market extremely well; she is diligent, responsive, and very effective in all aspects of her work. Annabelle is a very professional and... Read Full Review
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By : 'Steve'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : W3
Agreed a sale with Mark in Sales at Foxtons in Shepherds Bush, my agreement was I would not argue about price, I did not even make a lower offer, I am an experience buy to let landlord so made the sale contingent on the sale completing in 4 months. I made my offer with the promise if the anyone ... Read Full Review
Followed through with agreement, not weasled out, acted with integrity.
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By : 'Aris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW8
I am absolutely delighted with the service received from Jordan Milne at Foxtons Shepherds Bush, who has been attentive, kind, extremely responsive and always with a smile. Everything has gone so smoothly and so quickly and Jordan was brilliant working VERY hard to help me find what I needed. He... Read Full Review