Marsh & Parsons

Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that the tenant they found was able to pay, they then failed to act when I pointed out early on in to the agreement that the tenant was going to default and allowed the tenant to leave 6 months later ... Read Full Review

I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling. First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security breach, and despite raising the ... Read Full Review

The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the ... Read Full Review

M&P Clapham letting is just terrible. I was renting out the property. On most of the occasions I was fixing issues with tenants myself to avoid extra costs which they charge. Checkout process with tenants and deposit deduction was even worse. The agent lied to me that works are done but ... Read Full Review

I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, ... Read Full Review

If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a ... Read Full Review

Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with. Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under ... Read Full Review

Owners do not trust with keys. Marsh & Parsons sole key holders. Bathroom left in truly disgusting state and shower broken after viewings. Complaint resulted in neither apology nor reimbursement of repair & cleaning costs. On other occassions failed to lock up properly and left ... Read Full Review

I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory ... Read Full Review

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, ... Read Full Review

Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a none purchase. If the agent had been truthful from the start it would have saved time and ... Read Full Review

I recently worked with Marsh & Parsons and I must say, it was a truly enjoyable experience. Their agents are top-notch professionals who are knowledgeable, friendly and always willing to go the extra mile. They were able to find me the perfect property and made the process seamless and ... Read Full Review

I am so upset about the way that they treat the clients. First, I book a view and they call me 15 minutes before to cancel, as I was already on my way to go to the meeting point. Second, I call to a agent and she just treat me so badly, screaming at me and was very abusive in everything. I am the ... Read Full Review

Despicable criminals and sadists that seem to have been coached by the MOB. They screw you over at EVERY opportunity, completely disappear whenever there is an issue even when (and particularly when) they are obviously at fault. Lots of bedbugs, water problems and common areas that ... Read Full Review

Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you ... Read Full Review

Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any ... Read Full Review

Stay away from MASH PARSONS to describe them as the worst letting agency in the uk is not enough, No words to describe the way this letting agency deals people, they have no maners un-professional and bizarre, I still can't believe the Way they treat me even trough It's been all their ... Read Full Review

If you use Marsh & Parsons be aware of the following; Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use to do some of this for them dont ... Read Full Review

Extremely awful. Their managed property service is terrible. No response when I raised an issue and there is damage being caused to the property which if the owner knew about they’d be furious. Their poor service has happened frequently over the short stay I’ve been in the ... Read Full Review

They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left the ... Read Full Review