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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.1/5, 17 Reviews
0% Recommended
60% letting valuation accuracy
27% letting fee satisfaction
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Sara
By : 'Leire'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : W6
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute. - They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023 - They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us. - They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS). - They are sneaky and they will try to get money of you in any way possible. - Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left? - There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months. - The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING. - They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.
By : Lucy
Jul 11, 2024Dear Leire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 60% | 27.00% | £1,300 | £6,600 |
Marsh & Parsons
80 Hammersmith Rd, London, Greater London
W14 8UD
020 8846 2320
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Alexandre'
Services : Letting( As a Tenant )
Rent PCM : £3033
Would you recommend ? : No
Postcode : SW3
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory... Read Full Review
By : Lucy
Jul 11, 2024Dear Alexandre, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
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Sara
By : 'Leire'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W6
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos,... Read Full Review
By : Lucy
Jul 11, 2024Dear Leire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
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By : 'alastair'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW6
They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left the... Read Full Review
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Jazz
By : 'Perla'
Services : Letting( As a Owner )
Rent PCM : £2050
Would you recommend ? : No
Postcode : E2
Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I only recived £200 putting me in a very... Read Full Review
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By : 'Rashad'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW11
Avoid using Marsh and Parsons' service at any cost. Wouldnt exaggearte to say it was the most terrible experience I have ever had working with anyone in my life. They found a tenant without any due diligence who stopped paying rental after a month. I have been dealing with eviction process... Read Full Review
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By : 'Nikos'
Services : Letting( As a Tenant )
Rent PCM : £2058
Would you recommend ? : No
Postcode : SW6
Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office. We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the property manager... Read Full Review
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By : 'Lucia'
Services : Letting( As a Owner )
Rent PCM : £4500
Would you recommend ? : No
Postcode : SW6
Absolutely the most unprofessional, borderline criminal estate agents you will find in London. From lies to loosing original documentation, they manipulate facts, and evade any responsibility towards their mistakes. And if you try to complain, they will bully and harass, tenants and landlords... Read Full Review
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Rebecca
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £6600
Would you recommend ? : No
Postcode : SW13
Marsh and Parsons managed the house I rented for two years. They also acted for the landlord. The service they offer was abysmal and completely biased toward the landlord. I am now waiting for my deposit to be returned. Of course they are working with the landlord to seemingly block any effort... Read Full Review
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By : 'Nylongirl'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : W8
We had them rent our over the course of 2 yrs. Each tenancy was a nightmare. Not due the tenants but due to the inefficiency of M&P. Rents were to be all inclusive. They would never tell the tenants that and tenants kept changing bills and switching utility companies without my knowing.... Read Full Review
Very high for terrible service
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By : 'LadbrokeGroveAP'
Services : Letting( As a Owner )
Rent PCM : £2773
Would you recommend ? : No
Postcode : W10
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in a professional manner. In my... Read Full Review
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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Rebecca
By : 'Nina'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : No
Postcode : SW13
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not been able to get simple... Read Full Review
Too high for their poor service
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Property
By : 'Leigh'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW11
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene,... Read Full Review
The highest fees in SW11 when I did a benchmark in June 2018.
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By : 'Ali'
Services : Letting( As a Tenant )
Would you recommend ? : No
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But if your landlord will be Ehsan Esfahani you will have to fix your... Read Full Review
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Rahwa
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W14
I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any breakdowns. I will never use ... Read Full Review
The agent consistently asked for agreement on fees without presenting the total amounts. The fees were much higher than market average or was expected.
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Property
By : 'Latest'
Services : Letting( As a Tenant )
Rent PCM : £1825
Would you recommend ? : No
Postcode : TW10
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman. On top of that I have to resolve my deposit dispute... Read Full Review
Awful, you pay ridiculous fees and they pander to the Landlord
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By : 'Lighbulb'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : No
Postcode : W9
TERRIBLE estate agent, however AMAZING recruitment agency! They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone to come over to change 2 lightbulbs.... Read Full Review
way to high see my comments
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By : 'ksbz'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W8
Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at one point there was fungus growing in the shower and i... Read Full Review