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1.1/5, 17 Reviews
0% Recommended
60% letting valuation accuracy
27% letting fee satisfaction
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By : 'LadbrokeGroveAP'
Services : Letting(As a Owner)
Rent PCM : £2773
Would you recommend ? : No
Postcode : W10
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in a professional manner. In my last tenancy with them, their first mistake was not taking the inventory make fee from the credit card as requested. During the tenancy, M&P collected the rent. On two occasions the rent was several weeks late, and no one from M&P's tenancy management team had noticed. I had to chase them up to chase the tenants which completely defeats the purpose of the rent collection service (which I was obviously paying for). When the tenants were moving out, I was told via email by M&P that they would take the check out fee from the last months rent. However, almost 8 months after the tenancy ended, I received an email from M&P stating that I have not paid for the check out and that I need to make payment immediately. I then had to dig out all the old landlord statements, and check against my bank statements to see if the payment had in fact not been deducted which wasted an hour of my time. There was no apology on that email or acknowledgement that the mistake was M&P's. Only when I raised this as a complaint did I get a one line apology saying it was an administrative error. When I asked a manager to look into it, it took a few days for them to come back to me and I received an email which said 'I'm sorry you felt the need to escalate this to me'. Anyone with any sense of how to work in a customer focused environment would know that is not an apology by any stretch of the imagination. Of course the email ended with a demand to make payment asap - we are talking about £144 here. A sum which is fraction of what I have paid to M&P over the years and one that I would of course pay if they could admit their errors and apologise for them in a proper manner. I really should have known better than to use them again. Back in 2012, almost a year after a tenancy ended they again came demanding payment for some fees that they had actually incorrectly calculated and not claimed from the tenant as well. The whole fiasco dragged on for months before they finally admitted their errors and cancelled the demand 'as a gesture of goodwill'. It's a shame because I think the agents in their North Kensington lettings office are very good, but I use an agent to help save me some time in managing my properties, not cause me to waste more time cleaning up after the mistakes of the back office team.
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 60% | 27.00% | £1,300 | £6,600 |
Marsh & Parsons
80 Hammersmith Rd, London, Greater London
W14 8UD
020 8846 2320
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Alexandre'
Services : Letting( As a Tenant )
Rent PCM : £3033
Would you recommend ? : No
Postcode : SW3
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory... Read Full Review
By : Lucy
Jul 11, 2024Dear Alexandre, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
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Sara
By : 'Leire'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W6
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos,... Read Full Review
By : Lucy
Jul 11, 2024Dear Leire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
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By : 'alastair'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW6
They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left the... Read Full Review
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Jazz
By : 'Perla'
Services : Letting( As a Owner )
Rent PCM : £2050
Would you recommend ? : No
Postcode : E2
Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I only recived £200 putting me in a very... Read Full Review
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By : 'Rashad'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW11
Avoid using Marsh and Parsons' service at any cost. Wouldnt exaggearte to say it was the most terrible experience I have ever had working with anyone in my life. They found a tenant without any due diligence who stopped paying rental after a month. I have been dealing with eviction process... Read Full Review
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By : 'Nikos'
Services : Letting( As a Tenant )
Rent PCM : £2058
Would you recommend ? : No
Postcode : SW6
Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office. We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the property manager... Read Full Review
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By : 'Lucia'
Services : Letting( As a Owner )
Rent PCM : £4500
Would you recommend ? : No
Postcode : SW6
Absolutely the most unprofessional, borderline criminal estate agents you will find in London. From lies to loosing original documentation, they manipulate facts, and evade any responsibility towards their mistakes. And if you try to complain, they will bully and harass, tenants and landlords... Read Full Review
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Rebecca
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £6600
Would you recommend ? : No
Postcode : SW13
Marsh and Parsons managed the house I rented for two years. They also acted for the landlord. The service they offer was abysmal and completely biased toward the landlord. I am now waiting for my deposit to be returned. Of course they are working with the landlord to seemingly block any effort... Read Full Review
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By : 'Nylongirl'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : W8
We had them rent our over the course of 2 yrs. Each tenancy was a nightmare. Not due the tenants but due to the inefficiency of M&P. Rents were to be all inclusive. They would never tell the tenants that and tenants kept changing bills and switching utility companies without my knowing.... Read Full Review
Very high for terrible service
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By : 'LadbrokeGroveAP'
Services : Letting( As a Owner )
Rent PCM : £2773
Would you recommend ? : No
Postcode : W10
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in a professional manner. In my... Read Full Review
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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Rebecca
By : 'Nina'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : No
Postcode : SW13
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not been able to get simple... Read Full Review
Too high for their poor service
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Property
By : 'Leigh'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW11
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene,... Read Full Review
The highest fees in SW11 when I did a benchmark in June 2018.
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By : 'Ali'
Services : Letting( As a Tenant )
Would you recommend ? : No
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But if your landlord will be Ehsan Esfahani you will have to fix your... Read Full Review
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Rahwa
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W14
I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any breakdowns. I will never use ... Read Full Review
The agent consistently asked for agreement on fees without presenting the total amounts. The fees were much higher than market average or was expected.
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Property
By : 'Latest'
Services : Letting( As a Tenant )
Rent PCM : £1825
Would you recommend ? : No
Postcode : TW10
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman. On top of that I have to resolve my deposit dispute... Read Full Review
Awful, you pay ridiculous fees and they pander to the Landlord
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By : 'Lighbulb'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : No
Postcode : W9
TERRIBLE estate agent, however AMAZING recruitment agency! They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone to come over to change 2 lightbulbs.... Read Full Review
way to high see my comments
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By : 'ksbz'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W8
Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at one point there was fungus growing in the shower and i... Read Full Review