I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory... Read Full Review

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos,... Read Full Review

They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left the... Read Full Review

Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I only recived £200 putting me in a very... Read Full Review

Avoid using Marsh and Parsons' service at any cost. Wouldnt exaggearte to say it was the most terrible experience I have ever had working with anyone in my life. They found a tenant without any due diligence who stopped paying rental after a month. I have been dealing with eviction process... Read Full Review

Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office. We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the property manager... Read Full Review

Absolutely the most unprofessional, borderline criminal estate agents you will find in London. From lies to loosing original documentation, they manipulate facts, and evade any responsibility towards their mistakes. And if you try to complain, they will bully and harass, tenants and landlords... Read Full Review

Marsh and Parsons managed the house I rented for two years. They also acted for the landlord. The service they offer was abysmal and completely biased toward the landlord. I am now waiting for my deposit to be returned. Of course they are working with the landlord to seemingly block any effort... Read Full Review

We had them rent our over the course of 2 yrs. Each tenancy was a nightmare. Not due the tenants but due to the inefficiency of M&P. Rents were to be all inclusive. They would never tell the tenants that and tenants kept changing bills and switching utility companies without my knowing.... Read Full Review

I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in a professional manner. In my... Read Full Review

We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not been able to get simple... Read Full Review

Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene,... Read Full Review

From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But if your landlord will be Ehsan Esfahani you will have to fix your... Read Full Review

I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any breakdowns. I will never use ... Read Full Review

My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman. On top of that I have to resolve my deposit dispute... Read Full Review

TERRIBLE estate agent, however AMAZING recruitment agency! They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone to come over to change 2 lightbulbs.... Read Full Review

Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at one point there was fungus growing in the shower and i... Read Full Review