Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a prov
en track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of quality of service and peace of mind.
By : 'John' Services : Letting(As a Owner) Rent PCM : £650 Would you recommend ? : Yes Postcode : NE12
Nov 13, 2015
People found this helpful0
I have found everyone I have spoken to regarding sale/rental of my property very helpful and knowledgeable.
My main contacts being:
Charlotte
Jen
Andy
Claire.
Thank you all :-)
John
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
By : 'WhatYouDeserve' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NE1
Nov 16, 2023
People found this helpful0
Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint.
AVOID this company like the... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 16th Nov 2023
Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint.
AVOID this company like the plague.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Poor estate agents. Myself ...
Share On :
1 Star Review
By : 'D' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : NE13
Feb 27, 2020
People found this helpful4
Poor estate agents. Myself and my partner Viewed lots of houses with them,found one we wanted, put an offer in. Guy who was dealing with us didnt even call back to tell us our offer had been accepted, we had to call him.
Not responsive to calls or emails. You ring and ask for someone to be told... Read Full Review
Poor estate agents. Myself and my partner Viewed lots of houses with them,found one we wanted, put an offer in. Guy who was dealing with us didnt even call back to tell us our offer had been accepted, we had to call him. Not responsive to calls or emails. You ring and ask for someone to be told they are busy and will call you back, never do or they do 2 days later. 6 weeks into purchasing a property and the searches we paid for came back to say the property was leasehold not freehold which they dont advertise on their properties or actually even tell you when you ask. Pulled out of the sale. Wont be looking to buy or sell with them again.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Incompetent ...
Share On :
1 Star Review
Madison
By : 'Caroline' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NE3
Jan 28, 2020
People found this helpful6
Would not recommend. I arranged a viewing for a rental property and I arrived 5 minutes early. At the allotted time I phoned the number on the board to ask where the agent was. I was advised they would be on their way. After 10 minutes I phoned again as no agent had arrived. I was assured they... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Jan 2020
Would not recommend. I arranged a viewing for a rental property and I arrived 5 minutes early. At the allotted time I phoned the number on the board to ask where the agent was. I was advised they would be on their way. After 10 minutes I phoned again as no agent had arrived. I was assured they would ring Madison and get back to me. This never happened. 25 minutes later I left as I had other viewings with Jan Forster.
I never received a call so I sent an e-mail to which I got a curt reply saying they had gone to the wrong property but I could rearrange. I rearranged the same day and went to view expecting at least an apology. Madison was at the property and did not even speak to me let alone offer an apology for her earlier mistake. She never engaged in any conversation and only spoke when I asked questions.
I feel sorry for any landlord using your services as in my experience the agents are not helping let your property.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I am half way through my ...
Share On :
2 Star Review
By : 'Disappointed' Services : Letting( As a Tenant ) Rent PCM : £600 Would you recommend ? : No Postcode : NE7
May 9, 2019
People found this helpful4
I am half way through my tenancy in a property that I rented through Jan Forster Estates. I can honestly say that my experience from start to finish has been so so disappointing. The only reason I have not broken my contract with Jan Forster is because the property that I rented is actually very... Read Full Review
Comments on Agent Fees
What are these agency fees actually for? Cleaning the property, handling repairs, general up keep..? Well obviously not because I have experienced none of this. They half heartedly cleaned and repaired the property after I kicked up a fuss. Other than that It would appear that I spent hundreds of pounds on getting them to print out a shit quality version of my contract.
Disappointed tenant said about Jan Forster Estates
Services : Letting( As a Tenant )Date: 9th May 2019
I am half way through my tenancy in a property that I rented through Jan Forster Estates. I can honestly say that my experience from start to finish has been so so disappointing. The only reason I have not broken my contract with Jan Forster is because the property that I rented is actually very nice, and I love the area I live in. Saying that once my tenancy is over, I wouldn't even consider staying here if it meant I had to deal with Jan Forster again.
When I initially viewed the flat, it was pretty much exactly what I was looking for. The rent was a bit our of my price range, but It was worth it. Or so I thought..
The flat at the time of viewing was in the process of being emptied and therefore was extremely dirty. There were also a lot of visible repairs that needed to be taken care of before another tenant could come in to live there. I was assured that all of these would be taken care of and that the property would be cleaned ready for me moving in. This was a lie. The day that I got my keys was also the day that I planned on moving in, however the state of the flat was unbelievable!! Somehow it had gotten worse since the last time I had viewed it. It was unlivable. The place was filthy, and the repairs had not been done.
There was at least 4 weeks in between the property being emptied and me getting my keys. There was no excuses for the state of the flat when I got my keys, everything should have been taken care of no questions asked.
It took me two weeks to even get anyone to be bothered enough to help me get the property cleaned. This meant that I paid half a months rent for a property that I couldn't even live in, not that any of the staff cared about that. Luckily the repairs were taken care of shortly after, but it meant that I had to take some off work to be in the flat, when they could have just been done before I moved in.
The online platform Jan Forster has available for tenants to make a claim and request repairs would be such a great idea if anyone actually checked up on it and responded to the cases! Eventually I gave up using it and emailed the office directly, only to be told that I had no choice but to use the online website. All communication after that was outright ignored. I have not heard from anyone since, and the cases I raised online have still not been addressed.
The final straw for me was realizing that after all of this Jan Forster hadn't even set up my monthly direct debit! I only knew this because 3 days after my first rental payment was due I realized my rent had not been taken. I tried and tried to contact someone about this, but apparently upkeep of the properties they represent is not the only thing they aren't bothered about. I set up my own standing order and have since been paying my rent with no issues. This was never acknowledged and the only communication I ever got about this was a phone call from a member of staff telling me that If I paid my rent late again my name would be red-flagged. A bit rich considering no one from the agency even noticed my rent didn't come out in the first place...
I will neither be using Jan Forster again, or recommending them to anyone I know. In fact I will actively be discouraging people to go anywhere near them! A truly terrible experience, which as a newcomer to the area has really disappointed me.
The only reason I am writing this is at this stage is because since moving into the area I have learned of so many other people having similar experiences with this agency, and people ought to know about it. All I hope for now is no more contact with them until my tenancy is over!!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Do Not use! Bad ...
Share On :
1 Star Review
By : 'Diana1987' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : NE15
Mar 29, 2018
People found this helpful2
We had a very bad experience *, we wanted to rent a property and we paid £600 agency fees only, the form that had to be completed was ridiculous, they want so much information more then when you apply for a mortgage on the house, they also check British ppl for immigration restriction which is... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Mar 2018
We had a very bad experience *, we wanted to rent a property and we paid £600 agency fees only, the form that had to be completed was ridiculous, they want so much information more then when you apply for a mortgage on the house, they also check British ppl for immigration restriction which is never heard off, after one month they decided to keep the property and not rent it to us???? That was a absolute joke, and we still did not receive our £600 back and we may have to take legal action as we been refused a property and they do not want to refund all the money back.Do Not use!!!!!!!!!! Unprofessionall!!! Rude on the phone!!! Absolute Joke! L
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Kurt and Emma have helped me ...
Share On :
5 Star Review
Emma
By : 'Mr' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NE3
May 25, 2017
People found this helpful0
Kurt and Emma have helped me through what has been a very difficult sale. Nothing has been too much trouble for them and they have gone above and beyond what could possibly expected from an estate agent.
I called in after visiting a number of estate agents and as soon as I met Kurt I was 100% sure... Read Full Review
Services : Sales( As a Vendor )Date: 25th May 2017
Kurt and Emma have helped me through what has been a very difficult sale. Nothing has been too much trouble for them and they have gone above and beyond what could possibly expected from an estate agent. I called in after visiting a number of estate agents and as soon as I met Kurt I was 100% sure he was the guy I wanted to handle my house sale. I was not mistaken, he took my calls at any time of the day when I was concerned how the sale was going, always with a calm and reassuring manner. He is and absolute gentleman, a very professional gentleman may I say and I will certainly recommend him to any friends and family who need the services of a top class estate agent. Emma is also an amazing asset to the firm, the service she delivers is also second to none. Kind and helpful with a lovely reassuring smile, always ready to help and a very talented young lady. Always smart and very well groomed. Thank you both again for your excellent service, and an excellent result.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Emma's service to us was ...
Share On :
5 Star Review
Emma
By : 'G.' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : NE3
Jan 11, 2017
People found this helpful0
Emma's service to us was above and beyond the call of professional duty. Nothing was too much trouble for her in arranging numerous visits for us to the property we eventually bought. She was throughout courteous and efficient, balanced effortlessly the interests of all those concerned, and - above ... Read Full Review
Emma's service to us was above and beyond the call of professional duty. Nothing was too much trouble for her in arranging numerous visits for us to the property we eventually bought. She was throughout courteous and efficient, balanced effortlessly the interests of all those concerned, and - above all - successfully pursued with relentless energy the business of badgering to a pre-Christmas completion deadline the various parties involved in what was a complex and stressful insolvency purchase. It is highly unlikely that without Emma the deal would have been concluded.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
JAN FORSTERS = BEST DECISION ...
Share On :
5 Star Review
Marilyn
By : 'Bex,' Services : Sales( As a Vendor ) Sold price : £178000 Would you recommend ? : Yes Postcode : NE3
Sep 5, 2016
People found this helpful0
JAN FORSTERS = BEST DECISION WE MADE!!!
We were struggling to choose between Agents when selling our family home for a big move back down to Essex - we went with our gut instinct, Jan Forsters, as they were not only a local business but seemed to really care.
Our instincts were spot on - the staff ... Read Full Review
Bex, Mark, Ozzie and Alice xxx said about Jan Forster Estates
Services : Sales( As a Vendor )Date: 5th Sep 2016
JAN FORSTERS = BEST DECISION WE MADE!!!
We were struggling to choose between Agents when selling our family home for a big move back down to Essex - we went with our gut instinct, Jan Forsters, as they were not only a local business but seemed to really care. Our instincts were spot on - the staff didn't just care about selling our home, but about us as a family too. They gave us brilliant advice, helped us through every difficult decision and were so supportive when things (out of everyone's control!) didn't quite go to plan. They quickly provided solutions to any potential problems and even helped us with our onward purchase down in Essex over things that were not really within thier remit - it was continually made clear that WE were thier client and they would help us as much as they could. If we had gone with anyone else other than Jan Forsters I don't think we would've got through the process with our sanity!! Nothing was too much trouble. Lyndsay, Kurt and Marilyn went above and beyond thier call of duty for us on more than 1 occasion - they are the most professional, determined and lovely people to have working on our behalf. We couldn't have asked for more from an Estate Agent and would've got a hell of a lot less if we had gone with any other Agency.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Paul has been great through ...
Share On :
5 Star Review
Paul
By : 'Gabriella' Services : Letting( As a Tenant ) Rent PCM : £475 Would you recommend ? : Yes Postcode : NE3
Aug 16, 2016
People found this helpful0
Paul has been great through the process. He has stayed behind at the office and showed us the property several times after closing hours as I have not been able to get time off work. He is quick to respond to all emails and has always made sure all questions are... Read Full Review
Services : Letting( As a Tenant )Date: 16th Aug 2016
Paul has been great through the process. He has stayed behind at the office and showed us the property several times after closing hours as I have not been able to get time off work. He is quick to respond to all emails and has always made sure all questions are answered.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Both members of staff were ...
Share On :
5 Star Review
By : 'Shaun' Services : Letting( As a Tenant ) Rent PCM : £395 Would you recommend ? : Yes Postcode : NE3
Jul 13, 2016
People found this helpful0
Both members of staff were very helpful. Matthew was great when we went to view the property and pick up the keys. Whereas Hannah was very helpful and quick to reply for any questions we needed answered with great... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jul 2016
Both members of staff were very helpful. Matthew was great when we went to view the property and pick up the keys. Whereas Hannah was very helpful and quick to reply for any questions we needed answered with great response.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Estate agents tend to get a ...
Share On :
5 Star Review
By : 'LynneG' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NE5
Jul 3, 2016
People found this helpful0
Estate agents tend to get a bit of a bad rep but actually we couldn't fault the staff who helped us with both the sale of our house and purchase of our new one.
We were quite unlucky with potential buyers for our house, with several no-shows and other issues, but the staff were straight on the... Read Full Review
Estate agents tend to get a bit of a bad rep but actually we couldn't fault the staff who helped us with both the sale of our house and purchase of our new one.
We were quite unlucky with potential buyers for our house, with several no-shows and other issues, but the staff were straight on the case sourcing more viewers for us and were reassuring throughout and maintained regular contact. Lyndsey in particular was extremely helpful and went the extra mile. Hopefully we've now found our forever home, but if we do need an estate agent in future we'll definitely be back to Jan Forster. Thank you!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Fantastic service from ...
Share On :
5 Star Review
Paul
By : 'Ms' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : NE3
Jun 15, 2016
People found this helpful0
Fantastic service from Matthew and Paul from the go on my rental property search. Matthew was in constant contact with me and helped me obtain a great property which I am thrilled with.
Nothing was too much hassle. Would definitely deal with them... Read Full Review
Services : Letting( As a Tenant )Date: 15th Jun 2016
Fantastic service from Matthew and Paul from the go on my rental property search. Matthew was in constant contact with me and helped me obtain a great property which I am thrilled with.
Nothing was too much hassle. Would definitely deal with them again.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent service from Matt. ...
Share On :
5 Star Review
By : 'Chris' Services : Letting( As a Tenant ) Rent PCM : £575 Would you recommend ? : Yes Postcode : NE3
Jun 14, 2016
People found this helpful0
Excellent service from Matt. Very swift response and extremely helpful from the business as a whole, too. I look forward to dealing with him in the... Read Full Review
Comments on Agent Fees
I am from Scotland where we don't have to pay them. I hope it goes straight into the Christmas pot for the staff.
Services : Letting( As a Tenant )Date: 14th Jun 2016
Excellent service from Matt. Very swift response and extremely helpful from the business as a whole, too. I look forward to dealing with him in the future.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I have been really impressed ...
Share On :
5 Star Review
By : 'Kathryn' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : NE3
Jun 9, 2016
People found this helpful0
I have been really impressed with the efficiency and professionalism of Matthew who found me a rental property in the desired location I was looking for within 24 hours. I felt he was proactive in helping me look for what I was wanting. Paul and Russell were helpful... Read Full Review
Services : Letting( As a Tenant )Date: 9th Jun 2016
I have been really impressed with the efficiency and professionalism of Matthew who found me a rental property in the desired location I was looking for within 24 hours. I felt he was proactive in helping me look for what I was wanting. Paul and Russell were helpful too.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Polite and courteous, Mathew ...
Share On :
5 Star Review
By : 'M' Services : Letting( Property Management ) Rent PCM : £500 Would you recommend ? : Yes Postcode : NE15
May 25, 2016
People found this helpful0
Polite and courteous, Mathew seems to do all in his power to find the right tenant. While the final decision rests with the landlord, Mathew has been very helpful in helping me make those decisions. I have been a customer of J F Estates for many years and see no reason why I won't be with them in... Read Full Review
What agent could do to change your mind?
J F Estates seem to have set their fees at a level in line with market conditions
Comments on Agent Fees
J F Estates seem to have set their fees at a level in line with market conditions
Services : Letting( Property Management )Date: 25th May 2016
Polite and courteous, Mathew seems to do all in his power to find the right tenant. While the final decision rests with the landlord, Mathew has been very helpful in helping me make those decisions. I have been a customer of J F Estates for many years and see no reason why I won't be with them in years to come.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Kurt and Marilyn we're ...
Share On :
5 Star Review
Marilyn
Kurt
By : 'Very' Services : Sales( As a Buyer ) Sold price : £355000 Would you recommend ? : Yes Postcode : NE3
Apr 3, 2016
People found this helpful0
Kurt and Marilyn we're brilliant during our process, provided great communication and managed all issues very well. We can't thank them... Read Full Review
What agent could do to change your mind?
We negotiated our fees to a price acceptable to both parties. This was a very competitive fee.
Comments on Agent Fees
We negotiated our fees to a price acceptable to both parties. This was a very competitive fee.
Kurt and Marilyn we're brilliant during our process, provided great communication and managed all issues very well. We can't thank them enough.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Really happy with Jan Forster ...
Share On :
5 Star Review
Judith
By : 'Jo' Services : Sales( As a Vendor ) Sold price : £135000 Would you recommend ? : Yes Postcode : NE3
Feb 27, 2016
People found this helpful0
Really happy with Jan Forster Estates overall. They kept me updated by text with viewing dates and on feedback received. All the staff I dealt with, Judith and Sarah were very up beat and realistic with me and it was always a pleasure to speak with them.
It did take a little longer to sell the... Read Full Review
What agent could do to change your mind?
Agents fees were fixed which was good in that I knew what to expect but with a percentage I wonder if the agents would have driven to encourage buyers to pay just that little bit more which would have benefitted the agent and myself.
Comments on Agent Fees
Agents fees were fixed which was good in that I knew what to expect but with a percentage I wonder if the agents would have driven to encourage buyers to pay just that little bit more which would have benefitted the agent and myself.
Services : Sales( As a Vendor )Date: 27th Feb 2016
Really happy with Jan Forster Estates overall. They kept me updated by text with viewing dates and on feedback received. All the staff I dealt with, Judith and Sarah were very up beat and realistic with me and it was always a pleasure to speak with them.
It did take a little longer to sell the property than I expected and I sold for below the asking price but this I think reflects the current market for homes in the area. I was glad to have chosen Jan Forster Estates and would recommend them to others.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I would highly recommend Jan ...
Share On :
5 Star Review
Marilyn
By : 'Paula' Services : Sales( As a Vendor ) Sold price : £240500 Would you recommend ? : Yes Postcode : NE3
Dec 2, 2015
People found this helpful0
I would highly recommend Jan Forster Estates; from the initial valuation meeting through to completion the team were friendly, professional and efficient. Lyndsey in particular has been extremely helpful and her understanding and sympathetic approach helped to put my mind at ease on many... Read Full Review
I would highly recommend Jan Forster Estates; from the initial valuation meeting through to completion the team were friendly, professional and efficient. Lyndsey in particular has been extremely helpful and her understanding and sympathetic approach helped to put my mind at ease on many occassions! I would encourage anyone looking around for an estate agents to give the Gosforth branch a call.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Jan Forsters helped me put my ...
Share On :
4 Star Review
Anna
By : 'Dr.Sekhar' Services : Letting( As a Owner ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : NE7
Nov 27, 2015
People found this helpful0
Jan Forsters helped me put my house on rent.The team was courteous and helpful with all advice.
Charlotte was quick to respond to all queries and Anna Storey who has helped with the management has liased with the tenants well and made the process very smooth.
I feel confident that the team is... Read Full Review
Services : Letting( As a Owner )Date: 27th Nov 2015
Jan Forsters helped me put my house on rent.The team was courteous and helpful with all advice. Charlotte was quick to respond to all queries and Anna Storey who has helped with the management has liased with the tenants well and made the process very smooth. I feel confident that the team is there to help.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I have found everyone I have ...
Share On :
5 Star Review
Jen
By : 'John' Services : Letting( As a Owner ) Rent PCM : £650 Would you recommend ? : Yes Postcode : NE12
Nov 13, 2015
People found this helpful0
I have found everyone I have spoken to regarding sale/rental of my property very helpful and knowledgeable.
My main contacts being:
Charlotte
Jen
Andy
Claire.
Thank you all... Read Full Review
Services : Letting( As a Owner )Date: 13th Nov 2015
I have found everyone I have spoken to regarding sale/rental of my property very helpful and knowledgeable. My main contacts being: Charlotte Jen Andy Claire. Thank you all :-)
John
The UK's Largest Customer Review Website for the Property Industry
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact your local branch for details.
Last updated at 1/7/2016, 8:46:51 AM by allAgents
Awards won by Jan Forster Estates, Newcastle upon Tyne NE3 1HE